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BEST WESTERN Heronston Hotel & Spa

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BEST WESTERN Heronston Hotel & Spa
BEST WESTERN Heronston Hotel & Spa
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655 Reviews from our TripAdvisor Community

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Showing 647: English reviews
Shifnal, Shropshire
Reviewed 17 July 2016 via mobile

Got to honest, had low expectations for this place but it totally exceed them. Yes it's a 3 star hotel, yes it's a Best Western and yes it's decor is a little tired but If you can get over these facts you can enjoy the extremely pleasant and helpful staff, the extraordinarily good food, the great facilities: little gym &...

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Helpful?
Thank Welshstirk
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest Thank you very much for your review and all of your kind comments which will be passed on Gin, our Head Chef and all of the staff. I am glad that you and your dog enjoyed your stay and that you liked our hotel's facilities. We are pleased to be included as a pet friendly hotel and we...

Worcestershire
Reviewed 14 July 2016

Waited 6 hours for a light to be replaced. The waiting staff for dinner must have overdosed on Misery medication all day. Asked for Iced water, no ice left they must have taken it, served warm tap water. Had Loin of pork for main meal, one thin, and I mean thin slice of pork that could have come from a...

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Helpful?
Thank Abadablum
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest Thank you for your review. I am sorry for the inconvenience you were caused during your stay. I have discussed your comments with our Restaurant Manager, our Head Chef and our Maintenance Manager. I am also sorry you had to wait for your massage. I do hope you will consider staying with us again so that we have...

London, United Kingdom
Reviewed 12 July 2016

Review collected in partnership with Best Western GB
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Helpful?
Thank Christopher W
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Peterborough
Reviewed 11 July 2016

Review collected in partnership with Best Western GB
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Helpful?
Thank connorfam
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Swansea, United Kingdom
Reviewed 11 July 2016

We had a deal purchased from Living Social as a gift which was £119 for x1 spa treatment for 2 people, a three course meal each, overnight stay and breakfast the following morning. The hotel staff were very friendly and helpful and really made the stay pleasant. The spa and leisure facilities were all lovely and clean - we were...

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Helpful?
Thank Tilymarner18
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Thank you for your review and your kind comments which will be passed to the staff. We are glad that you enjoyed your Spa Break and that you liked our facilities and our food so much. We look forward to welcoming you back to the hotel. Kind Regards General Manager

Exeter, United Kingdom
Reviewed 10 July 2016

We were invited to a weddng day at the heronston on Saturday 9th July 2016.from start to finish the whole day was a complete success, although only a guest of the bride's parents i would like to congratulate the entire hotel staff in helping it so memorable.The food both the wedding breakfast and the early morning self service were of...

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Helpful?
Thank boveyboy1941
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Thank you for your kind comments which will be passed on to all of the staff. We are glad you liked our Superior rooms and our food and that you enjoyed attending the wedding day with us. Kind Regards General Manager

Hove, UK
Reviewed 9 July 2016

I have stayed here a couple times before while on business, and while it's a nice enough place, I hadn't been impressed. However, they seem to have 'upped their game.' I had a professional welcome at the reception desk (I guess I don't always expect it at hotels). I then fully expected a dowdy room (it's the type of place...

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Helpful?
Thank doctorj42
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Thank you for your review. I am glad you enjoyed your stay and you liked our refurbished Superior bedrooms. Your kind comments will be passed to Sian in the Restaurant. We look forward to welcoming you back to the hotel again. Kind Regards General Manager

South Yorkshire, United Kingdom
Reviewed 7 July 2016

I stayed here as a surprise for my Hen Do and could not have been happier. All staff members were friendly and polite and really made us welcome. The rooms were spacious and clean with a modern bathroom en suite. The spa facilities were a nice surprise too with a pool, Jacuzzi, sauna and steam room it was great to...

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Helpful?
Thank Mableash
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I am so pleased you and your party enjoyed your stay. I will pass your kind comments onto the team who will be thrilled. I look forward to welcoming you back on your next visit to South Wales for another action packed weekend. Kind regards General Manager

Reviewed 7 July 2016

The staff were most helpful in assisting me to park my large vehicle. Bedroom No. 1 was easy to access- walk through a lobby, through a bar, through double doors, down a dark narrow corridor, turn right, through another double door, up a stairs, through a double door, down a narrow corridor, through another double door, and down a narrow...

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Helpful?
Thank Vincent D
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am happy to read you found our staff helpful. I am sorry you found the walk to your room a little long. In terms of the bedroom your bathroom has been refurbished and the bedroom is due to be refurbished as part of our planned programme. I am sure you will see...

Cambridge
Reviewed 6 July 2016

Staff were very friendly and attentive and could not be faulted, however, this hotel needs updating. We were directed to a room through the bar area, once out of the bar the corridor smelled strongly of chlorine, presumably from the swimming pool along the corridor. The room had poor lighting and the floor boards creaked when you walked. The room...

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Helpful?
Thank bradders1030
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am pleased to read you thought the staff friendly, attentive and could not be faulted. The standard bedroom are part of our current refurbishment programme and both the bedrooms and bathrooms will be refurbished to a very high standard when complete. In terms of our breakfast, all our food is freshly cooked,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
BEST WESTERN Heronston Hotel & Spa is the ideal location for both business and pleasure. The hotel is located in a semi rural area, but only half a mile from Bridgend town centre and minutes from Junction 35 of the M4. We are within easy reach of the dramatic Heritage Coastline and equidistant from our vibrant capital city of Cardiff & the cosmopolitan city of Swansea. The hotel boasts 75 well appointed non smoking bedrooms including Standard and Superior rooms and Suites. Ewennys Bar & Grill is the perfect place for pre dinner drinks or to order a light snack or bar meal. Our Crane Restaurant offers a Seasonal Menu and all food served is sourced locally and prepared and cooked freshly. We are able to offer a range of conference facilities from a small meeting for 2 up to a conference for 200 with all audio and visual requirements catered for. We have several banqueting suites which can cater for 8 up to 240 guests and our coordinators would be delighted to help assist you in organising your event. Our Herons Leisure Club offers an indoor heated pool, sauna, steam room, spa pool and fully equipped gym. The pool area has been fitted with mood lighting, the ideal area to relax after a busy day. Our new Hotel Spa offers a range of male and female spa and beauty treatments at very competitive prices. Here at the BEST WESTERN Heronston Hotel & Spa, we are always mindful that 'our aim is to welcome you back'. ... more   less 

Additional Information about BEST WESTERN Heronston Hotel & Spa

Address: Ewenny Road, Bridgend CF35 5AW, Wales
Region: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Bridgend
Price Range: $100 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Heronston Hotel & Spa 3*
Number of rooms: 75
Reservation Options:
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Also Known As:
Best Western Cardiff
Bridgend Best Western
Best Western Bridgend
Hotel Style:
#5 Romantic Hotel in Bridgend
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Heronston Hotel & Spa staff and other travellers.
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Questions? Get answers from BEST WESTERN Heronston Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms are not yet refurbished at the time of writing. I paid a small fee to upgrade, well worth it.”
 of 5 bubbles L737FXchristiner, 27 Feb 2017 | Read review
“19 is a good twin bed room opposite the spa.”
 of 5 bubbles reddoggolfred, 7 Feb 2017 | Read review
“Room 63 excellent, large suoerking bed and modern bathroom, quiet”
 of 5 bubbles vlloyd03, 15 Jan 2017 | Read review
“Take ear plugs with you just in case you are booked into ground floor rooms.”
 of 5 bubbles 796jaynen, 8 Dec 2016 | Read review
“take ear plugs if you are a light sleeper”
 of 5 bubbles Y4138JLlindag, 30 Nov 2016 | Read review
5 of 5