Absolutely perfect place to stay, as long as you get it on offer. Lovely staff, really fantastic staff in all areas. Should have brought my own pillow like I normally do, I forgot and wish I hadn't. The room cleaning needs attention to detail.
10 of us from our company visited for meetings and a nights stay. the staff here are awesome and can't do enough for you. Vicky and Mandy specifically looked after us and made sure we had everything we needed.
Stayed here for business for two nights. Room was clean, nice big tv with sky sports which was an added bonus. Bed was comfortable and the room was quiet. The pub was busy but food didn’t take long and was tasty. The only negative point was paying for the car park, I’d expect it to be free when staying.
Stayed over as travelling for business. After 4+ hours on the train and 4 hours of meetings I was hoping to relax. My room was FREEZING. Not cold, not a little chilly, FREEZING. I doubt it got above 12 degrees even with the (tiny) heater on and set at 29 degrees all night. I rang reception who sent someone up. She told me she’d bring another duvet but I couldn’t be moved as the hotel was full. So 3 layers and two duvets, and still shivering. I couldn’t even bring myself to get fully undressed to get in the shower. Horrendous. Never, ever again.
Staff were very helpful and friendly. Breakfast was great. Original room was poor, upgraded to a Club room, which was first class. Gym superb. Overall a good experience. Gets very busy, as very popular, but certainly VFM and would use again.
Have stayed at this hotel a number of times over the years it has just gone downhill the main points too noisy people running around at 3 am for second consecutive visit have returned after 1st day to find rooms not cleaned or towels changed also room need an upgrade
Attended a rorkes drift dinner which I must say was very nice, we also stayed the evening, lovely hotel, friendly staff and great value for money. clean and comfortable, nice selection of food for breakfast 😋
Great time! Staff were amazing, reception and bar staff. Had an issue with a few things but they went far and beyond for us! Food was delicious and perfect. Location isn’t too bad, not overly far from the city centre.
Room was dirty. Mould round the windows. Staff taking advantage out of us. Stay wasa joke. Avoid with all costs. Worst birthday away I've ever had. Shampoo was even dirty, can you believe that haha. Staff taking cigarettes and promising to replace with drinks when they approached us asking and then being told the management wouldn't. Never again
This hotel was recommended to us by a family member who lives in the area. It seems to be a popular hotel. Nice quiet room with a comfortable bed and a good size bathroom. A good standard of cleanliness.We couldn't fault anything.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing