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Premier Inn Cardiff City Centre (Queen Street) hotel

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Helmont House 10 Churchill Way 10 Churchill Way, Cardiff CF10 2HE Wales
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Room & Suite (201)
Dining (14)

About

#25 of 75 hotels in Cardiff
Location
Cleanliness
Service
Value
At the Premier Inn Hotel Cardiff City Centre you're perfectly placed to sample all the delights the capital has to offer. And, with sweeping views from our top floors, the city is - quite literally - at your feet. From our Cardiff hotel, you're just a short hop from all the hot spots including St David's Shopping Centre, Cardiff Castle, the Welsh Assembly and the Millennium Stadium. Then when you're ready for a rest, our tasty restaurant, spacious rooms and extra-comfy beds are just the ticket.
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Property amenities
Paid public parking nearby
Free internet
Bar / lounge
Highchairs available
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Wifi
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Vending machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Wardrobe / wardrobe
Flatscreen TV
Walk-in shower
Bath / shower
Clothes rack
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English
4439Reviews106Q+A100Room tips
Traveller rating
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Ellen S wrote a review Jan 2023
My family and I dined in the hotel restaurant on 22nd December 2022. We were charged twice in error after telling me my card did not go through the first time. I have contacted the hotel 5 times by telephone and visited once to resolve this matter. I have received emails from Premier Inn so say that they are looking into it. The managers at the hotel tell me Premier Inn need to refund. Premier Inn tell me only the hotel can refund me. This is a totally unacceptable response to an error the hotel made. They have charged me twice for one visit to a restaurant and are avoiding repaying me. Be aware. Use cash only. Avoid. Avoid. Avoid. Very disappointing.
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Date of stay: December 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Beadavies1379 wrote a review Jan 2023
Swansea County, United Kingdom1 contribution
This hotel was my first hotel I’ve really been to and it didn’t fail to meet my expectations. The staff were extremely friendly and always helpful when we needed assistance. The room was breathtakingly beautiful and the view was amazing. I will definitely be returning again
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Review collected in partnership with this hotel
Date of stay: January 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jannet M wrote a review Jan 2023
London, United Kingdom84 contributions37 helpful votes
We enjoyed the Premier Inn very much. It was a nice hotel with nice rooms and comfy beds, lovely socialising area, good breakfast and a good central location. The staff were lovely. We were meeting up with extended family, and it worked really well for us all.
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Review collected in partnership with this hotel
Date of stay: January 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dave M wrote a review Jan 2023
Lydney, United Kingdom49 contributions54 helpful votes
Our stay at the Premier Inn Queen Street Cardiff was a comfortable, quiet and within a stones throw of the City centre. The rooms were clean and tidy with more than adequate facilities. When staff were approached they were always curtious.
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Review collected in partnership with this hotel
Date of stay: January 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jan wrote a review Jan 2023
Rochester, United Kingdom23 contributions26 helpful votes
We stayed for 2 nights there was 4 of us with 2 rooms next to eachother, check in was ok it was done by self service kiosks. The rooms were OK they had a kettle and tea and coffee a really good thing was that they had a guest supply room so you go grab your tea and coffee if you run out The bartenders were really good one in particular really stood out when you ordered a cocktail he really made a show out of it that was nice to watch I used the toilets in the lobby and out of 4 toilets only one was useable one had no door the other had no panel to flush and the 3rd had poo all over the floor we did report that to staff Overall I would say fantastic location for the town ( which has everything you could ever imagine shopping wise) it just needs to pay more attention to the little things
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Be aware your key cards may deactivate each day
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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helendavies57 wrote a review Jan 2023
Swansea, United Kingdom1 contribution
Stayed overnight with my daughters and granddaughter. Ideal location for shopping. Welcomed in arrival we were early but stored our bags for us to go shopping. Easy check in. Lovely clean rooms. Meal deal worked for us.
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Review collected in partnership with this hotel
Date of stay: January 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ToonTravels1958 wrote a review Jan 2023
London, United Kingdom98 contributions69 helpful votes
Up to the usual PE standards, perfect for my one night trip to Cardiff. It’s about a 10 min walk from the central station through the shopping centre. Clean, warm, spacious, comfy. The breakfast was very fresh and the restaurant area is rather stylish. I was on the second floor, and could hear the lifts, so was glad I brought my ear plugs. The only negative was the self check-in experience. Two of the machines I tried weren’t working. The staff were so nice and friendly, it’s seems sad that they’re being replaced with rubbish machines with far less capacity to provide a warm and cheerful welcome.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John Cowburn wrote a review Jan 2023
Hook, United Kingdom10 contributions2 helpful votes
Needed a reliable room for the night at relatively low cost. Arrived just in time for the check in system to go down, but staff were helpful and kept my bag for half an hour when I went elsewhere. Room suitably equipped with desk and standard comfy bed, bathroom clean. Effective lift for getting to and from the fifth floor. Only major gripe was was the useless air heating system which took forever to warm the room up, even set at 28 (!), on what was a very cold night outside. With only a thin duvet I left the heating on overnight and the system was quite noisy. There are no phones in the rooms as others have commented, so I didn't bother to go downstairs again to advise staff, as it seemed unlikely they'd be able to do anything - these systems just aren't very good.
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Review collected in partnership with this hotel
Date of stay: January 2023
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jackie r wrote a review Jan 2023
Bristol, United Kingdom100 contributions74 helpful votes
Located at the top of the shopping area and about an 8-10 minutes walk from the train station. Very clean, lovely relaxing bar area with a good choice of drinks and wines. Friendly staff. Large clean room with great facilities.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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lorrainewU3729MB wrote a review Jan 2023
1 contribution
This was a newly revamped Premier in and looked lovely. There were lights in the window that looked welcoming. He reception area was very chilled and relaxed and made me feel welcomed. Check in was easy. The room was beautiful. There was a purple light on behind the bed which meant when you walked in you could see without feeling blinded. There was lots of other lights available too. The room had a thermostat so we could choose how warm or cool we wanted it. My only gripe was the pressure of the shower could have been better but there was a dispenser for soap and shower/shampoo which was a great idea. Overall a lovely stay and would definitely recommend. Only 10 min from the train station and close enough to the centre to walk in but not so close your surrounded by noise.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$57 - US$132 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
premier inn cardiff city centre hotel cardiff
LOCATION
United KingdomWalesSouth WalesCardiffCity Centre
NUMBER OF ROOMS
200
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PREMIER INN CARDIFF CITY CENTRE (QUEEN STREET) HOTEL: UPDATED 2023 Reviews, Price Comparison and 432 Photos (Wales) - Tripadvisor

Frequently Asked Questions about Premier Inn Cardiff City Centre (Queen Street) hotel
Which popular attractions are close to Premier Inn Cardiff City Centre (Queen Street) hotel?
Nearby attractions include Exitus Escape Rooms (0.2 km), Lab 22 (0.4 km), and The Dead Canary (0.2 km).
What are some of the property amenities at Premier Inn Cardiff City Centre (Queen Street) hotel?
Some of the more popular amenities offered include a lounge, breakfast buffet, and free internet access.
Which room amenities are available at Premier Inn Cardiff City Centre (Queen Street) hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Premier Inn Cardiff City Centre (Queen Street) hotel?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
Is parking available at Premier Inn Cardiff City Centre (Queen Street) hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Premier Inn Cardiff City Centre (Queen Street) hotel?
Conveniently located restaurants include Bigmoose Coffee Company, Fresh the Baguette Bar, and Ciliegino Restaurant.
Is Premier Inn Cardiff City Centre (Queen Street) hotel located near the city centre?
Yes, it is 0.9 km away from the centre of Cardiff.
Are there any historical sites close to Premier Inn Cardiff City Centre (Queen Street) hotel?
Many travellers enjoy visiting Insole Court (3.9 km), St Lythans Burial Chamber (7.3 km), and Mansion House (0.5 km).
Is Premier Inn Cardiff City Centre (Queen Street) hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.