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Hilton Cardiff

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#11 of 76 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
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Hilton Cardiff
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2,927 Reviews from our TripAdvisor Community

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Showing 2,868: English reviews
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Reviewed today NEWvia mobile

We celebrated my friends 40th Birthday on Saturday. We had the prosecco brunch, it was a fantastic deal. £25 for a two course meal and as much prosecco as we liked during the meal. The food was delicious , ten out of ten!! ( I had a steak sandwich and sticky toffee pudding). The staff were fantastic, they really went...

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Helpful?
Thank joanna s
Newcastle upon Tyne, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

Really had an excellent experience at the Cardiff Hilton. It was easy to find and only a few minutes’ walk from the convenient (but horrendously expensive Greyfriars NCP car park) and check in was friendly, efficient and very welcoming. Up the lift to my room and it was spacious and tranquil. Great bathroom, comfortable bed, fridge and lots of electricity...

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Helpful?
1Thank Julesbusiness
About Hotel's Favourite Review
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Julesbusiness Thank you for your wonderful 5* review following your stay at our Hotel. My team and I were delighted to receive your great comments that you had a wonderful stay with us. We look forward to welcoming you back to our Hotel again in the near future. Kind Regards Marie Fagan General Manager

Neath, United Kingdom
Reviewed yesterday NEW

My husband and I stayed at Cardiff Hilton for 2 nights, one as a couple and one with our 3 year old daughter. The hotel was spotless and all the staff extremely friendly and helpful. The location is perfect and it was the best breakfast selection I've ever seen. Will definitely be returning.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 254lydian
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear 254lydian, Thank you for your review. I am delighted that you and your family had a great stay here with us in Cardiff and that you will be returning to us in the future. I do look forward to welcoming you back. Kind regards Marie Fagan General Manager

Huddersfield, United Kingdom
Reviewed yesterday NEW

This is a perfect hotel for large parties to couples, the executive lounge is fantastic and the staff are attentive and helpful without being over bearing. The doid is of a food quality though quite expensive for evening meals.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Gill G
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Gill G, Thank you for taking the time to write your review. I am so happy that you enjoyed your stay and it was great to read your comments regarding our executive lounge and the service from the team. Please do come back again soon. Kind regards Marie Fagan General Manager

London
Reviewed yesterday NEWvia mobile

Stayed here for two nights. Tidy, clean and friendly staff. The only down side was that they decided to do building work in the room right next to ours for a long time from 8.45am. It was horribly loud and completely drowned out the sound of the telly or any chance of sleep! Probably could have waited until most people...

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Helpful?
Thank Tilda841
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Tilda841, A big thank you for your review. It was great to read your fantastic feedback regarding our great location, cleanliness and friendly staff. I am so sorry you were disturbed during your stay and I have asked that any works be carried out at a later time in the morning. I do hope to welcome you back again...

Worcestershire, United Kingdom
Reviewed yesterday NEWvia mobile

I won an overnight stay at the hilton with afternoon tea and breakfast,the hotel was amazing ,we had afternoon tea in the greys restaurant,the staff in there can't do enough for you,our room was beautiful and was opposite cardiff castle which was extremely peaceful,I highly recommend this hotel ,the shopping was fantastic and a stay at the hilton is a...

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Helpful?
Thank Melanie J
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Melanie J, A big thank you for your review. It was our pleasure to welcome you to the hotel and I am so happy to read that you had an amazing stay and will return and see us all again soon. I do look forward to welcoming you back. Kind regards Marie Fagan General Manager

Cilgerran, United Kingdom
Reviewed 3 days ago NEWvia mobile

Booked for me & my daughter for her birthday... We had a twin room B & B... When we went into our room, I opened the curtains & we were facing a wall... No daylight .. nothing.. I phoned reception immediately.. Said I was not staying in this room.. They more as less said.. It's a standard room.. What do...

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Helpful?
Thank rachael0609
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear rachael0609, Thank you for your review. I am so very sorry to read of the issue you experienced with your room type booked. Unfortunately due to availability we were not able to offer a castle view bedroom on this occasion and I am sorry once again for any upset caused at the time. I do hope that despite your...

Everett
Reviewed 4 days ago NEW

Excellent location, friendly staff and well appointed accommodations. My only complaints were 1) Very poor wifi coverage, 2) Horrible selection of TV channels, 3) gym equipment & hours, and 4) High cost of laundry service

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Douglas M
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Douglas M, Thank you for your review. I am so pleased that you enjoyed our location, friendly team and accommodation. I have also noted your additional comments and I am very sorry for any inconvenience caused to you at the time and I will bring this to the attention of our operations team to see what we can do...

Cheddar, United Kingdom
Reviewed 4 days ago NEW

A very welcoming experience. Helpful staff. Great facilities and lovely rooms. Have experienced many hotels in the past for our conferences and this has to be one of the best. Rooms were large and beds very comfortable.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank V3596AProbinh
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear V3596AProbinh, Thank you for your review. I am delighted to read that we are one of the best hotels you have experienced for your conference and I will share your great feedback regarding your welcome, facilities and room with all the team here in Cardiff. I do look forward to welcoming you back soon. Kind regards Marie Fagan General...

Swansea, Wales, United Kingdom
Reviewed 5 days ago NEWvia mobile

I stayed here for four nights as part of a union conference. The staff were very friendly and helpful and location was ideal. The first room I had was room 536 which I found to be very noisy from the street outside. It was also an unusual layout probably a room setup for disabled access which did not have a...

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Helpful?
Thank David R
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear David R Thank you for your great review following your recent conference at our Hotel. I am delighted you had a great stay with us and your comments regarding our breakfast service, your checkout and our team of staff is very pleasing to read. I am very sorry that you were disappointed with your initial room that you selected...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Cardiff

Address: Kingsway, Cardiff CF10 3HH, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $164 - $576 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#7 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Cardiff staff and other travellers.
19 questions
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south wales
2 months ago
Southern Wales, United Kingdom

See all questions (19)

Questions? Get answers from Hilton Cardiff staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Exec suite is worth the upgrade!”
121ollieh, 19 Apr 2017 | Read review
“Room 101, lovely size end of corridor so never had any passing noise. looked over road & Castle walls, tower etc. Had a good nights sleep”
RuthJean, 6 Apr 2017 | Read review
“Room 101 was excellent”
kenhpat, 31 Mar 2017 | Read review
“sign up for honors before booking. you can then check in on app day before and choose your room, try to get castle side for a better view.”
devil_tez, 27 Mar 2017 | Read review
“For the extra money it's definitely worth booking an executive room to have access to the Executive Lounge”
katielew500, 26 Mar 2017 | Read review
5 of 5