Holiday Inn Express Cardiff Bay, an IHG Hotel
Schooner Way Atlantic Wharf Longueil Close Atlantic Wharf, Cardiff CF10 4EE Wales
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About
#15 of 75 hotels in Cardiff
Location
Cleanliness
Service
Value
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Free breakfast
Business Centre with Internet Access
Meeting rooms
Baggage storage
24-hour front desk
Dry cleaning
Parking
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Laundry service
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Room features
Air conditioning
Housekeeping
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Quiet
Languages Spoken
English
Location
60Somewhat walkable
Grade: 60 out of 100
73Restaurantswithin 1 km
40Attractionswithin 1 km
Contact
Schooner Way Atlantic Wharf Longueil Close Atlantic Wharf, Cardiff CF10 4EE Wales
Getting there
Car HireSee all Cardiff car hire
1082Reviews16Q+A100Room tips
Reviews
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This hotel in in an ideal position for Cardiff and the Bay. We even walked over to Penarth. It was clean and had everything we needed in the room. Hair dryer, iron etc. The staff in this hotel were just fabulous nothing too much trouble always smiling and cheerful and so very helpful. The chambermaid the breakfast, bar and reception staff should be commended for making our stay brilliant. Our deal included breakfast which was good and the room rate was particularly reasonable Thankyou very much
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
A Holiday Inn Express hotel is what I would best describe as a "functional stay" rather than a hotel experience. A bed, a breakfast and parking (charged of course). It was very clean, the staff we're very pleasant and the room was good. Setting that aside and bearing in mind that Cardiff hosted a large sporting event the weekend we stayed, the price point for a two night stay in a standard room was a staggering £860!! Did it represent good value, certainly not. Would I stay here again, yes, at the rate that was a third of the price advertised prior to the event. Supply and demand, I guess so but £140 sort of a £1000, wow. For that kind of money elsewhere, Id expect a "hotel experience" if Im honest.
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Express Cardiff Bay, an IHG Hotel
Responded 2 weeks ago
Dear rdavy, Thank you for choosing our hotel while visiting Cardiff Bay and for taking the time to provide feedback about your experience. Pleasure having you as our guest. I am pleased that the cleanliness of our room, the location of our hotel and the service of our staff met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your remarks about your hotel experience. Please be affirmed that I will forward your comments to our team to provide a better experience in the future. I apologize for your observation. Once again, thank you for deciding to stay with us. We would be delighted if you visit us again in the future. Best Regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My wife took me there for Valentines night, we are IHG members and have used Holiday inn all over the world, the staff were excellent and the late checkout next day meant we spent a day there, I cannot say enough good things about the hotel and staff, the breakfast was excellent as well and I would recommend this hotel to everyone.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Within a 10 minute easy walk to the WMC in Cardiff Bay the Holiday Inn Express offered the best deal of other hotels in the local area. Check in was smooth, the hotel was very clean and the service from all staff was excellent. The breakfast had plenty of choice and the cooked buffet food was hot and well presented. The room, 106, had been prepared with care and was larger than I had expected. We did use the bar and prices were reasonable. We only found one fault and we are not sure if the constant repetitive noise is from inside the hotel or outside. At night there is a continuous low sound similar to a heating unit or compressor running. It lasts for exactly 18 seconds and then goes off for one second. It wasn't noticeable in the day, only when we tried to sleep. Despite a very comfortable bed the noise continually woke us during our one night stay.…
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Lovely room overlooking the water. Comfortable double bed and a pull down sofa. Air con was great. We are going back in a few days mostly due to the wonderful way that Sabrina and Carly looked after us. They were pushed and pulled due to staff shortages but the smile never fell from their faces. Well done. You deserve a bonus. The food was good and the outdoor seating area comfortable. Will smokers please use the ashtrays and not put your buts on the outside terrace and stand on them. Staff should not need to clean these. It is not their job, it is your responsibility!!!! Bar prices fair and not far to walk into Cardiff. Highly recommended. See you very soon. Thanks guys.
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Date of stay: June 2022
Value
Cleanliness
Service
Room Tip: Stayed on the top floor. Quiet and decent views over the water.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I had an excellent night's sleep and a refreshing shower in the morning. At check-in and check-out I encountered the very helpful Liam. I passed on my only concern about the facilities and he took it seriously and promised to pass it on. Breakfast had a good selection of options and staff were on hand to help with anything.
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel and room were really nice and is in a good location for Cardiff Bay and the city centre. The reception staff and bar staff were very helpful and friendly. However, having paid £168 for one night to be charged a further £10 to park in their own car park is a bit of a rip off. The breakfast buffet was very disappointing and in my opinion sub standard. The food was at best warm and the sausages and bacon poor quality. The bacon was swimming in grease. The orange juice from the machine was nothing more than watered down squash. A nicely located hotel badly let down by the breakfast.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Express Cardiff Bay, an IHG Hotel
Responded 11 Aug 2022
Hello, Martyg3004 We are very interested in your opinion about your stay with us on our property. We need insights like yours to improve our quality and constantly aim higher for the enjoyment of our guests. It is lovely to see you have chosen us for your stay. I want to apologize for the situation you have encountered. Don't worry. I have forwarded your review to the appropriate corporate teams for further attention. Our commitment is always combining a feeling of comfort and happiness with exceptional touch to make you have a memorable experience. I hope we get another chance to show you can do better. Our staff can't wait to serve you again soon. Alejandro G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reception: The ladies at reception are very nice and welcoming, especially Sabina. Room / facilities: Room number 311 is on the 3rd floor and is clean with a water view. Oddly, they don’t make up a room daily, unless requested. This service has no additional cost. The 2 single beds are jointed to make a king bed, there is a small clothes hanging area, little bathroom, chair and desk, with tea and coffee facilities. There is no fridge in the room, but reception will keep a small amount of items in the hotel fridge. Self control air conditioning with a window that opens about 5 cm. Parking: Is shared between the Holiday Inn Express and Staybridge hotels, and can fit about 35 cars. Parking is £10 per night, and registration must be provided. Wifi: Complementary and good speed. No validation or password required. Breakfast: This was part of our room package. The traditional English buffet breakfast is from 7.00am to 11.00am and consists of cereals, yogurt, breads (to toast) jams and spreads, fresh fruits, pastries, eggs, bacon, baked beans, sausages, juices, tea and coffee. It was noticed that even at 9:00 am refills of milk, and food was slow to come. Conclusion: Great location, nice staff, comfortable bed. Letdowns: No fridge in the room, possibility of not getting car parking upon your return to the hotel. Location / Nearby: Cardiff Waterfront is a 10 minute walk, Cardiff City is a 15 min walk. Both walks are on flat ground and easy to do. Beware: No matter where you drive to, payment for parking is required. Most parking meters accept coin and card “tap” facilities. Generally after 6.00pm or 8.00pm parking is free, in designated locations. Getting to hotel: Best use GPS…
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Date of stay: June 2022
Location
Service
Sleep Quality
Room Tip: Water view room gets traffic noise
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I recently stayed for one night for business and as far as the staff, room and hotel in general goes, it was all pretty good. There was a bit of an issue on the bar with a young chap who was clearly new and had to rely on customers to direct him to the spirits they had ordered (think Play Your Cards Right but without any Bruce Bonuses). After getting bored of queuing for a drink I got a bottle of water from a vending machine right next to the bar, presumably installed there for people who couldn’t wait any longer. Nevertheless, bed was comfortable, room was clean, breakfast was good. However, be warned, there is VERY limited parking and on arriving at around 18:30 I was advised to park my car on the street (quite a deserted road with lots of foot traffic at night). I noticed some people giving up and parking on double yellows just outside the hotel car park. My parking experience after driving over 300 miles, was very, very disappointing and drags my rating down from a 4 to a 2. Oh well, I won’t be using this hotel again……
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Date of stay: April 2022Trip type: Travelled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Karen Matthews, Owner at Holiday Inn Express Cardiff Bay, an IHG Hotel
Responded 20 May 2022
Dear Rohan C - Many thanks for taking the time to leave a review following your recent experience with us. The hospitality industry, along with many others is really struggling at the moment with recruitment. One of the reasons is given for this is that sometimes it can be very challenging to meet guest demands - and the pressure is on to get up to speed and fully efficient straight away. This can be really stressful and daunting, especially for someone who has chosen to join the industry. Many of these are young people who are trying to learn how to deliver customer service for the first time. Quite often, after negative experiences with guests they decide that it's not for them. All we ask is a little kindness and patience and I'm confident that things will start to improve. We all had to start somewhere! The vending machine is there as an option for drinks and snacks available 24 hours per day - but of course I appreciate your feedback with regards to the time you had to wait to order and I'm pleased that you were able to benefit from it's location. Our car park actually, is one of the largest around in the area - and is first come first serve. We direct those who are unable to park onto Schooner Way, as it's a well lit street only 1 minute walk from the hotel - with the added bonus of being free between the hours of 6pm and 8am. We'd rather parking didn't happen on double yellow lines as these are marked out to ensure easy access for deliveries, emergency vehicles if they were ever needed and taxis etc. It's a shame that you chose to halve your original score because of this, but of course I again appreciate the feedback and thank you again for the time taken to write your review. Kind Regards Karen Matthews General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There is basically no parking here after 6pm. I am a Diamond Elite member and so spend a lot of money with IHG and I was not allowed to park outside a marked bay even though I was not blocking anyone in. I paid £10 a night parking upfront and you are not gaurnteed a place. Normally I wouldnt bother with a review but now Im cross having to park my truck with tools on an open street, I shall mention the poor quality of the food served at breakfast with fatty pale bacon and anemic sausages dripping in grease. I will not stay here again.
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Karen Matthews, Owner at Holiday Inn Express Cardiff Bay, an IHG Hotel
Responded 11 May 2022
Dear alanhM395SI - Thank you for taking the time to leave this valuable feedback. Firstly, thank you for being a valued Diamond Elite member of IHG 1 Rewards. There are a number of benefits included with this for you, including welcome amentities and bonus points, however car parking is not part of the scheme. We are unable to reserve spaces for any of our guests and do state that it is first come first serve - with additional parking very nearby which we can direct our guests to on the occasions that our car park is full - which does happen depending on occupancy and of course how many people bring cars with them. The £10 for parking which you may have paid would have been refunded straight away. The reason that we prefer not to let cars park outwith marked bays is to keep the car park clear should the need arise for emergency services, deliveries and of course turning points for vehicles. I do understand why you would be frustrated but hope that this goes some way to explaining why this has been the case. Kind Regards - Karen Matthews, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$92 - US$174 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express cardiff bay hotel cardiff, holiday inn cardiff bay
LOCATION
United KingdomWalesSouth WalesCardiff
NUMBER OF ROOMS
87
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Frequently Asked Questions about Holiday Inn Express Cardiff Bay, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Cardiff Bay, an IHG Hotel?
Nearby attractions include Lab 22 (1.0 km), The Dead Canary (1.1 km), and Be At One Cardiff (1.0 km).
What are some of the property amenities at Holiday Inn Express Cardiff Bay, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
What food & drink options are available at Holiday Inn Express Cardiff Bay, an IHG Hotel?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
Is parking available at Holiday Inn Express Cardiff Bay, an IHG Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Holiday Inn Express Cardiff Bay, an IHG Hotel?
Conveniently located restaurants include Ciliegino Restaurant, Fresh the Baguette Bar, and Culley's Kitchen & Bar.
Are any cleaning services offered at Holiday Inn Express Cardiff Bay, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Cardiff Bay, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express Cardiff Bay, an IHG Hotel?
Many travellers enjoy visiting Insole Court (4.7 km), St Lythans Burial Chamber (7.6 km), and Mansion House (1.6 km).
Does Holiday Inn Express Cardiff Bay, an IHG Hotel have any great views?
Yes, guests often enjoy the river view available here.
Is Holiday Inn Express Cardiff Bay, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.