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Copthorne Hotel Cardiff-Caerdydd

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Traveller (286)
Room & Suite (192)
Dining (55)
Ratings and reviews
  • Excellent22%
  • Very good40%
  • Average25%
  • Poor9%
  • Terrible4%
Travellers talk about
“retail park”(54 reviews)
“lake view”(18 reviews)
“city centre”(82 reviews)
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What's included
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
Fitness centre
Multilingual Staff
Pets Allowed
Spa
Wheelchair Access
4 Star Hotel
Lakeside hotel situated 4 miles from city center or train station.
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Location and contact
Culverhouse Cross Copthorne Way, Cardiff CF5 6DH, Wales
9 km to Cardiff-Wales Airport
25 restaurants are within a 2 km radius
7.0 km from Cardiff Castle
View nearby attractions and restaurants
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Reviews (1,230)
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1,208 results
Traveller rating
279
446
307
115
61
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Time of year
LanguageEnglish
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279
446
307
115
61
Show reviews that mention
All reviewsretail parklake viewcity centrebit datedleisure facilitiessteam roomclub roomironing boardbusy roadone night staybuffet stylefree parkingnight's sleepsaturday nightafternoon teayogurttesco
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1 - 5 of 1,208 reviews
Reviewed 3 days ago

I found the hotel had gone down a lot since we visited a few years ago. There is a distinct lack of staff and it is like stepping back into the 80's. I am afraid we will not returning to this hotel until it has...More

Review collected in partnership with MillenniumHotels.com
Thank pennyhayden2018
Response from Ben U, General Manager at Copthorne Hotel Cardiff-CaerdyddResponded yesterday

Thank you for your review and feedback. I'm sorry to read that you were dissatisfied with your stay and would welcome further feedback if you'd like to liaise with me directly. The hotel is undergoing a gradual refurbishment programme which we hope to continue later...More

Reviewed 3 days ago

More

Review collected in partnership with MillenniumHotels.com
Response from Ben U, General Manager at Copthorne Hotel Cardiff-CaerdyddResponded yesterday

More

Reviewed 5 days ago

More

Review collected in partnership with MillenniumHotels.com
Response from Ben U, General Manager at Copthorne Hotel Cardiff-CaerdyddResponded yesterday

More

Reviewed 1 week ago via mobile

The room may have been smaller than most hotels I've stayed in BUT in no way was it a negative. It may be a taxi ride from the town centre but when adding a taxi fare and a journey time of no more than fifteen...More

1  Thank andrewh9662018
Response from Ben U, General Manager at Copthorne Hotel Cardiff-CaerdyddResponded yesterday

Thank you for your review and feedback. I'm pleased you enjoyed your stay. I'm sorry that you found your room to be small, I'm surprised by this as our standard rooms are larger than average at 22m sq. My team and I hope to welcome...More

Reviewed 1 week ago

Stayed for a single night and didn’t get a lot of sleep I appreciate that the current weather is atypical in Wales but for a large hotel like this not to have any form of air movement in a room apart from 2 tiny windows...More

Thank Allan T
Response from Ben U, General Manager at Copthorne Hotel Cardiff-CaerdyddResponded 1 week ago

Thank you for your review and feedback. I'm sorry to read that your recent stay did not meet your expectations. I'm pleased to inform you that I'm currently working on an Air Conditioning project to improve the environment for guests. Whilst the current weather conditions...More

View more reviews
About
Amenities
Top amenities
Room Service
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$69 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Luxury Hotel in Cardiff
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$69 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Luxury Hotel in Cardiff
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (286)
Room & Suite (192)
Dining (55)
Pool & Beach (18)
Amenities (45)
Questions & Answers
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JJ2103
19 May 2018|
AnswerShow all 2 answers
Response from toe19 | Reviewed this property |
Around 5-6miles £12ish taxis (saloon taxi) (black cabs) are situated outside the station if you need one.
0
Votes
Shirley B
19 March 2018|
AnswerShow all 2 answers
Response from PJL8 | Reviewed this property |
Sorry for time taken to answer been away. Yes there is a good bus service into the city center from Marks & Spencers/Tesco 3minute walk from hotel
0
Votes
Georgie B
3 November 2017|
AnswerShow all 3 answers
Response from cavellmck | Reviewed this property |
Sorry I don’t remember the opening time, you can contact the hotel directly for this information.
0
Votes
Room Tips
"In the basement apparently"
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"Ask for a water view room"
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"Rooms 214 - 219 are the quietest."
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"Best rooms overlook the Lake"
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