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Copthorne Hotel Cardiff-Caerdydd

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Copthorne Hotel Cardiff-Caerdydd
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1,005 Reviews from our TripAdvisor Community

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Showing 987: English reviews
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Cardiff, United Kingdom
Reviewed yesterday NEW

The Copthorne`s afternoon teas are something they should be proud of, the best bara brith I`ve ever had, the welshcakes even better that mine(bit annoying to admit!) profiterole, scone etc. superb. The setting is tranquil, looking out over the lake and a very pleasant time was had in celebration of my daughters birthday. However, the staff do not work in...

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Helpful?
Thank marilyn w
England, United Kingdom
Reviewed yesterday NEWvia mobile

Have stayed here many times for business and once for leisure. The staff are what make this hotel - always so friendly. There is a particular member of staff which stands out for me every time, just by being so professional and answering any questions I have - thanks Euoghan (excuse the spelling). Great location, not far from the M4...

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Thank honesty44
Reviewed 4 days ago NEWvia mobile

Lovely family meal-the food,service and ambiance was excellent. I thought the new menu was very well balanced.The Shiraz matched the lamb perfectly. I also enjoyed the fact that I didn't feel rushed-many restaurants make you feel pressured into leaving quickly but at the Copthorne in felt relaxed.

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Thank davethegreatest
Ben U, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Dear Guest, Thank you for taking the time to post such positive feedback. My team and I read these reviews daily and we're always pleased to see that our guests have been satisfied with their experience. We look forward to welcoming you again soon. Sincerely, Ben Underwood. General Manager.

Newcastle upon Tyne, England, United Kingdom
Reviewed 6 days ago NEW

We stayed here Easter weekend it was a very friendly hotel rooms were a bit dated but I thought it added to the charm of the place we had a room with a great view of the lake I am looking forward to going back

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Thank Trina154
Crewe, United Kingdom
Reviewed 1 week ago

Stayed here when visiting daughter at Uni. We stayed in the dog friendly room on the ground floor, whilst strangely, although there were available rooms near us, the rest of our party were put in a room on the second floor. Room was clean and spacious. Lake was good to walk the dog in the morning with plenty of bins....

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Thank ChubbyCheshire
Cardiff, United Kingdom
Reviewed 1 week ago

Upon arrival at the copthorne it was clear to see that the reception staff were not well trained. They repeatedly asked me for the same details over and over again and became very flustered at the fact of serving more than one person at a time (even though I assume this is what the job requires). Anyway, a week earlier...

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Thank unitedlambe1989
Newport, United Kingdom
Reviewed 2 weeks ago

Checked in on a very busy Saturday morning. Charming receptionist, who also booked us a table in the restaurant, made us feel very welcome. Nice ambience in the bar area, particularly in the evening. Lovely dinner and extremely comfortable bed. Looking forward to returning soon.

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Thank BigTed57
London, United Kingdom
Reviewed 2 weeks ago via mobile

Arrived and allocated a room on the ground floor as soon as we walked in the room stuck of cigarettes smoke very overpowering and awful, I rang reception and asked to be moved, reception staff were great, swopped us to a superior room higher up and we had a voucher for a free drink each to compensate, So handled very...

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Thank carrie912
Abergavenny, United Kingdom
Reviewed 2 weeks ago via mobile

Hotel dated. Bar service good. Restaurant service leaves a lot to be desired. Limited menu. Very slow staff.Not alit of rapport with customers. My bill was being picked up by my company and for the 4 days there i was challenged at each meal

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Thank arianwen393
A TripAdvisor Member
Level Contributor
33 reviews
5 hotel reviews
12 helpful votes
Reviewed 2 weeks ago via mobile

Read the reviews and judge for yourself . It's an old hotel situated between two retail parks and on a major road junction . It's by a lake and has trees to try to hide the view of Pizza Hut and Burger King . It's near to Cardiff , easy to find, free parking and wifi and rooms that are...

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Thank A TripAdvisor Member

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Lakeside hotel situated 4 miles from city center or train station. ... more   less 

Additional Information about Copthorne Hotel Cardiff-Caerdydd

Address: Culverhouse Cross Copthorne Way, Cardiff CF5 6DH, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $93 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Cardiff-Caerdydd 4*
Number of rooms: 219
Reservation Options:
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Also Known As:
Copthorne Hotel Cardiff-Caerdydd Wales
Hotel Style:
#11 Luxury Hotel in Cardiff
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Questions & Answers

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Questions? Get answers from Copthorne Hotel Cardiff-Caerdydd staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with a lake view”
Trina154, 19 Apr 2017 | Read review
“Look elsewhere”
unitedlambe1989, 16 Apr 2017 | Read review
“Lake view is best, although busy main road outside.”
BigTed57, 11 Apr 2017 | Read review
“ks for a room overlooking the (artificial) lake”
SH326, 28 Mar 2017 | Read review
“Ask for one of the newer rooms”
paulnN1703AQ, 21 Mar 2017 | Read review
5 of 5