Which popular attractions are close to Mercure Cardiff North Hotel?

Nearby attractions include The Retreat (0.6 km), Ants Inya Pants (1.2 km), and Howardian Local Nature Reserve (1.0 km). See all nearby attractions.

What are some of the property amenities at Mercure Cardiff North Hotel?

Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge. See all property amenities.

Which room amenities are available at Mercure Cardiff North Hotel?

Top room amenities include air conditioning, a flat screen TV, and a desk. See all room amenities.

What food & drink options are available at Mercure Cardiff North Hotel?

Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay. Learn more.

Is parking available at Mercure Cardiff North Hotel?

Yes, free parking is available to guests. Learn more.

What are some restaurants close to Mercure Cardiff North Hotel?

Conveniently located restaurants include Thackeray Pub and Kitchen, Maelfa Fish Bar, and The Alpine. See all nearby restaurants.

Are there opportunities to exercise at Mercure Cardiff North Hotel?

Yes, guests have access to a fitness centre during their stay. Learn more.

Are any cleaning services offered at Mercure Cardiff North Hotel?

Yes, dry cleaning and laundry service are offered to guests. See all property amenities.

Does Mercure Cardiff North Hotel offer any business services?

Yes, it conveniently offers a business centre, meeting rooms, and conference facilities. See all property amenities.

Are there any historical sites close to Mercure Cardiff North Hotel?

Many travellers enjoy visiting Insole Court (5.7 km), Mansion House (2.9 km), and Welsh National War Memorial - Cofeb Ryfel Genedlaethol Cymru (3.4 km). See all nearby attractions.

Is Mercure Cardiff North Hotel accessible?

Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm. Learn more.

MERCURE CARDIFF NORTH HOTEL: UPDATED 2022 Reviews, Price Comparison and 104 Photos (Wales)

wit2901 wrote a review Yesterday

Chester, United Kingdom1 contribution

What a noisy hotel!

By far the noisiest hotel I have ever stayed in, and that’s nothing to do with the guests! The first room I was in had literally no sound proofing between the rooms, I could hear next doors conversation word for word, and their tv over my own! They were not being noisy, there’s simply nothing there to stop the sound. Had to call reception from my mobile (no instructions on how to call through to reception from the phone in the room) and it took 6 attempts to get them to answer the phone. Once moved to another room all was quiet, thank fully there was another room.

Date of stay: January 2022Trip type: Travelled on business

Helpful

Response from Kyle Griffiths, Revenue Management at Mercure Cardiff North Hotel

Responded yesterday

Dear Wit2901, Thank you for taking the time to tell us about your experience at the Mercure Cardiff North Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyle

johnhammill53 wrote a review 20 Jan

1 contribution

Warm Welcome

Another stray My go to hotel when visiting Cardiff Excellent experience from Booking through to departure! Warm welcome at reception on arrival and attentive staff make a stay here most pleasurable Thank you

Review collected in partnership with Accorhotels.com

Date of stay: December 2021

Value

Rooms

Location

Cleanliness

Service

Sleep Quality

Helpful

Response from Kyle Griffiths, Revenue Management at Mercure Cardiff North Hotel

Responded yesterday

Dear John, We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your future visits will be as pleasant as the previous one. Sincerely, Kyle Griffiths Operations Manager

Debbie T wrote a review Dec 2021

3 contributions

Overnight Stay

I have to admit we arrived at the hotel with some feelings of trepidation having read previous reviews, however we've had a very pleasant stay. Reception staff were very welcoming at check in, room was spotlessly clean and breakfast was tasty. Stayed as we were visiting family in the area and it was a great overnight stop, conveniently located just off the A48M.

Date of stay: December 2021Trip type: Travelled as a couple

Helpful

Response from Kyle Griffiths, Revenue Management at Mercure Cardiff North Hotel

Responded 4 weeks ago

Dear Debbie, We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths

Moy24 wrote a review Dec 2021

London, United Kingdom27 contributions10 helpful votes

AVOID This hotel

1. Got to the hotel late evening asked for iron receptionist said to come back in the morning as none left without even looking so had to go and borrow one of my sister who's daughters wedding we came to attend. 2. There is no main light in the room just wall lamp so it was so dark in the room plus this time of the year its dark already. 3. Around 9 in the morning next day asked the house keeping for milk for the room she said she ran out which is crazy it's a hotel with kitchen etc. 4. Pic of they have on the website is nothing like what you get I have uploaded pic, and the machine is dangerous as its got no hooks for the machine attachment so it's wrapped in a knot lol. 5. Spoke to guy in the office name kyle made a complaint fair enough he offered a full refund but all day and the next morning still no 1 turned up with any milk. 6. The aircon unit/heater made so much random noise sounds when on and middle of the night when turned off it made some random noise even thou it was off sound like somone was having a shower or water leak. I try upload video of the noise when it was turned on but seems like I can only upload pic as not sure how to upload video So basically this was the worst hotel we stayed at and we have stayed in a few walked pass the house keeping etc they just ignore you not even a good morning oh well . I would avoid this place you could take my advice or go through what we did.…

Date of stay: December 2021Trip type: Travelled as a couple

Helpful

Response from Kyle Griffiths, Revenue Management at Mercure Cardiff North Hotel

Responded 4 weeks ago

Dear Greenmanz24, Thank you for taking the time to tell us about your experience at the Mercure Cardiff North Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us if you give us another opportunity to serve you better. If you are in the Cardiff area again in the future please reach out. Please do not hesitate to contact me. Sincerely, Kyle Griffiths Operations Manager

Emma D wrote a review Dec 2021

Llanelli, United Kingdom29 contributions15 helpful votes

Needs a good clean and decorating.

A friend and I stayed for 2 nights and it’s awful. Rooms are damp with air conditioning units that are loud all night and cold! The place is shabby and needs a team of decorators and maintenance people to bring it up to scratch. The table in the room was sticky from the previous guests and there was rubbish in the corner. Paper cups limited items and nothing to stir your coffee/ tea with. Outside the rooms, the carpet was well worn with paint on it, whoever painted obviously missed the walls! Fire doors are wedged open or don’t shut properly, that is a serious safety issue. The breakfast is ok. Don’t drink the orange juice, it’s just weak squash. The hot plate isn’t turned up enough to keep the breakfast warm and the bread is hard before you toast it. The are bags of laundry in reception and it’s there for hours. The staff are nice, just too young to be able to deal is anything major. There is a 17 year old girl serving alcohol in the bar because there wasn’t anyone over 18 available. Not a great stay and I won’t be returning.…

Date of stay: December 2021Trip type: Travelled with friends

Room Tip: Stay somewhere else.

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Helpful

Response from Kyle Griffiths, Revenue Management at Mercure Cardiff North Hotel

Responded 4 weeks ago

Dear Emma, Thank you for taking the time to tell us about your experience at the Mercure Cardiff North Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyle Griffiths Operations Manager

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Mercure Cardiff North Hotel, Wales Reviews

Mercure Cardiff North Hotel

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