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Novotel Cardiff Centre

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Novotel Cardiff Centre
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2,009 Reviews from our TripAdvisor Community

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Showing 1,922: English reviews
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London, United Kingdom
Reviewed 1 week ago

We drove down from London & had a great time. We used the gym, sauna , steamroom & also the swimming pool. We didn't actually eat there but the food looked lovely. Reception where fantastic checking us in.

Review collected in partnership with Novotel Hotels
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Helpful?
Thank F4267WVpaulb
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for your very kind words. Very much appreciated and my team will be delighted to hear that you enjoyed yourselves. Look forward to welcoming you back! Highest regards, Douglas Goncalves

HOTEL’S FAVOURITE REVIEW
Reviewed 26 January 2017 via mobile

Decided to stay here as highly recommended due to the swimming pool and spa and wasn't disappointed. Apart from the hot tub constantly being hogged it was nice to just escape and swim and relax. The hotel staff were very polite and helpful making sure that the facilities were ok for our newborn. The hotel was a little further walk...

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Helpful?
1Thank Chris W
About Hotel's Favourite Review
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for taking the time to write a review. I am delighted that you enjoyed your stay and look forward to seeing you again in the near future. Kind regards, Douglas Goncalves

London, United Kingdom
Reviewed 1 week ago via mobile

We stayed there for two nights and we enjoyed there as much as possible. If you are Accor member, there is extra discount for hotel stays. It's really a family friendly place to stay as it also provides family corner and pool. The one thing they can improve is TV selection. There is no On Demand Movie or lack of...

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Helpful?
Thank Normadroaming
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for posting your thoughts on here. We really value your feedback. Warm regards, Douglas Goncalves

Moreton, United Kingdom
Reviewed 1 week ago

Stayed for 3 nights in a family room during half term for less than £70 per night. It was literally a few pound dearer than a Travelodge but we had access to the swimming pool and the kids loved playing on the X Box in the games area. Rooms were really nice and the fridge and safe were really useful....

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Helpful?
Thank ik1974
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you very much for your review - delighted that you enjoyed the swimming pool,the kids game area and the overall experience. I look forward to welcoming you back soon. Highest regards, Douglas Goncalves

Reviewed 1 week ago via mobile

We booked to stay at this hotel as we were going to the Motorpoint for a music show. The hotel is in a good location and the staff are very friendly. The adjacent bar - the Shed? Is also really good and has the look and feel of a 4 star hotel bar. That's unfortunately where the good parts stop....

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Helpful?
1Thank Charley H
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured...

Marlow, United Kingdom
Reviewed 1 week ago

Really friendly and helpful staff. They couldn't do enough to help us and gave us a free upgrade to a superhero room for my 10 year old son. Amazing! Pool was lovely and food very tasty. The reception staff spent ages helping us plan our trip into Cardiff and to visit the castle.

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Helpful?
Thank ACT71
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for your very kind words. Very much appreciated and my team will be delighted to hear that you enjoyed yourselves. Look forward to welcoming you back. Warm regards, Douglas Goncalves

Chester, United Kingdom
Reviewed 1 week ago

The Novotel is a good hotel. The rooms are a good size. The bathroom is nice and relaxing. The separate shower and bath are of a good size. The air-con works well. The breakfast is very nice. It is self service, but the variety and freshness was very good. The down side is the car-parking. The cost of the parking...

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Helpful?
Thank explorer782017
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for taking the time to write a review. I am delighted that you enjoyed your stay and look forward to seeing you again in the near future. Kind regards, Douglas Goncalves

Reviewed 2 weeks ago via mobile

First time stay at the Novotel and was somewhat disappointed, expecting more. This is quite a family oriented hotel, (cue screaming kids). Indeed checking in, I couldn't even hear the receptionist due to a nearby conflagration. Breakfast was OK, but the man on the desk would have benefited from removing his shirt before ironing it.... Shame the only place to...

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Helpful?
1Thank Paul R
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for posting your thoughts on here. We really value your feedback. Kind regards, Douglas Goncalves

Oswestry, United Kingdom
Reviewed 2 weeks ago via mobile

My patterned and I stayed here for her birthday in march. It did not disappoint. The room was big and modern with comfy beds. The pool was warm and very clean. We cannot complain about a thing and can't wait to visit again. Thank you very much!

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Helpful?
Thank Chubbs_SY11
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

We very much appreciate your comments regarding your stay at Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking...

Stevenage, United Kingdom
Reviewed 2 weeks ago

The best thing about this hotel was that the location was great, right in the centre as we were staying over for the Rugby. The breakfast was definitely worth the money too, as if you booked it the day before it was only £10. However, i did pay a lot for this room, due to the rugby being over that...

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Helpful?
1Thank GraceAlyssa
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for posting your thoughts on here. Please rest assured that whilst we acknowledge that the demand was unprecedented, we will be debriefing all the Team, taking the appropriate measures to address the service issue on this date and prevent future occurrence. Thank you once more for taking the time to tell us about your experience at the Novotel...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our Restaurant and Bar, well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the Hotel. For business needs, we have nine meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. 120 Parking spaces at GBP 12 per day. ... more   less 

Additional Information about Novotel Cardiff Centre

Address: Cardiff Bay Hotel Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $116 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cardiff Centre 4*
Number of rooms: 138
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Priceline, Hotels.com, Booking.com and Agoda so you can book your Novotel Cardiff Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Cardiff Centre Hotel Cardiff
Hotel Accor Cardiff Centre
Cardiff Novotel
Novotel Cardiff Centre Wales
Hotel Style:
#3 Green Hotel in Cardiff
#6 Luxury Hotel in Cardiff
#7 Business Hotel in Cardiff
#8 Family Hotel in Cardiff
#11 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cardiff Centre staff and other travellers.
17 questions
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Swansea, United Kingdom
4 months ago
bangor, n wales
4 months ago
Birmingham, UK
7 months ago
Dorset, United Kingdom

See all questions (17)

Questions? Get answers from Novotel Cardiff Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great buzz”
 of 5 bubbles F4267WVpaulb, 21 Mar 2017 | Read review
“Ask for carpark side for slightly better views.”
 of 5 bubbles explorer782017, 16 Mar 2017 | Read review
“There are excellent glass lifts to all floors”
 of 5 bubbles peterv463, 7 Mar 2017 | Read review
“All rooms are sound proofed”
  • Stayed 2 nights with young daughter. Complained about the message but nothing done
 of 5 bubbles Pgbenson, 25 Feb 2017 | Read review
“Ask to look over the car park.”
 of 5 bubbles TravelFandW, 25 Feb 2017 | Read review
5 of 5