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Novotel Cardiff Centre

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Novotel Cardiff Centre
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1,959 Reviews from our TripAdvisor Community

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Showing 1,873: English reviews
St Briavels
Reviewed 4 days ago NEW

This was a last minute idea to beat the winter blues! Booked online and arrived 2 hours later. We upgraded to an exec room (extra £20) but more room for the kids, bathrobes,slippers and a coffee machine etc. We had a room at the back - I won't think there are any views with this hotel, but the back was...

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Helpful?
1Thank forestxmummy
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for your very kind words. Very much appreciated and my team will be delighted to hear that you enjoyed yourselves. Look forward to welcoming you back. Kind regards, Douglas Goncalves

Chippenham, United Kingdom
Reviewed 6 days ago NEW

I really liked this hotel and its mix of old and new. Lovely bar area and very polite and efficient staff throughout. The room was very spacious and clean albeit the bathroom probably due a facelift. It's in a great location for the city centre and plenty of restaurants just a few hundred meters away. Breakfast was nice in the...

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Helpful?
Thank BigBadBobbieBrown
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thanks for your review. I’m glad you have a good stay with us. See you on your next trip! Kind regards, Douglas Goncalves

Reviewed 1 week ago NEWvia mobile

Firstly the booking, I called the hotel as i was booking three rooms, I was told that I should join the Accor group to receive a better price, I did this and then received a higher price than booking.com not a problem so I booked with them. Checking in- a very rude lady checked me in, no patience and was...

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Helpful?
2Thank Jojorow
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for your feedback, we treat all comments with the utmost seriousness and will be investigating the matter accordingly. Kind regards, Douglas Goncalves

Ubud, Indonesia
Reviewed 1 week ago via mobile

We had two nights at the Novotel and we really liked it. The staff were fantastic, and very helpful in every way. Our room was excellent, beds comfy. It was close to the center of town and shops, only about a 5min walk. We ate breakfast there both mornings and the buffet was very good. We ate in the restaurant...

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1Thank Treeangel5
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for your excellent rating. I am delighted that you had a pleasant stay at the Novotel Cardiff Centre and that you enjoyed the services and facilities that the Hotel has to offer. I hope that I may have the opportunity to welcome you back again in the future. Kind regards

Greater London, United Kingdom
Reviewed 1 week ago

Very poor soundproofing, noise from the corridor and car park particularly at night and early morning makes for a sleepless night. Dated bathroom, very small shower head. Good staff and pool (if a bit small). The location isn't quite close enough to the centre of town either. Not really what I expect from a Novotel.

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2Thank steff846
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Many thanks. Kind regards,

Taunton, United Kingdom
Reviewed 1 week ago

Thankfully our experience was in complete contract to a couple of the recent reviews - we were in a superior room in the old building so maybe that was the deciding factor although it is hard to believe that things in other rooms were so different. Like others I was shocked to see in reception that the room rate (without...

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Thank 10yearslater
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for taking the time to write a review. I am delighted that you enjoyed your stay and look forward to seeing you again in the near future. Kind regards, Douglas Goncalves

Reviewed 1 week ago via mobile

Stayed here Thursday 5th January and got what we thought was a good deal on booking £65 for the night. Arrived at the hotel around 7pm was served by some guy working who looked like he didn't want to be there (not what you expect from a four star chain). Went to our room which was an even bigger disappointment....

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4Thank Tezsska D
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you for taking the time to tell us about your stay at the Novotel Cardiff Centre, but I was very disappointed to hear that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every guest and your feedback is very important to us. Kind regards, Douglas Goncalves

Petersfield
Reviewed 1 week ago

I was sad when I realised this wasn't going to live up to the expectation set by other reviews and photos of the property. I should have delved further before booking. Checkin was easy and staff very helpful and friendly, can't fault that. However, when I got to my room, it was very tired and dirty. I was pleased I...

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Helpful?
3Thank PetersfieldChummers
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your feedback, we treat all comments with the utmost seriousness and will be investigating the matter accordingly. Kind regards, Douglas Goncalves

Brisbane, Australia
Reviewed 2 weeks ago

Review collected in partnership with Accorhotels.com
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Thank Pete M
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Reviewed 2 weeks ago via mobile

I've found with this Novotel, and others, you can come to expect a standard across their rooms, service, and food offerings. Everything is clean, staff are polite, rooms are very spacious and their breakfast offerings are amazing (I look forward to them over other hotel chains).

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Helpful?
Thank James B
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review

Thank you very much for your review, delighted that you enjoyed your visit. I look forward to welcoming you back soon. Kind regards, Douglas Goncalves

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our Restaurant and Bar, well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the Hotel. For business needs, we have nine meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. 120 Parking spaces at GBP 12 per day. ... more   less 

Additional Information about Novotel Cardiff Centre

Address: Cardiff Bay Hotel Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $110 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cardiff Centre 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Novotel Cardiff Centre Hotel Cardiff
Hotel Accor Cardiff Centre
Cardiff Novotel
Novotel Cardiff Centre Wales
Hotel Style:
#3 Green Hotel in Cardiff
#5 Luxury Hotel in Cardiff
#7 Business Hotel in Cardiff
#8 Family Hotel in Cardiff
#11 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cardiff Centre staff and other travellers.
13 questions
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Swansea, United Kingdom
2 months ago
bangor, n wales
2 months ago
Birmingham, UK
5 months ago
Dorset, United Kingdom

See all questions (13)

Questions? Get answers from Novotel Cardiff Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the main road side do carry some noise but not a real issue”
 of 5 bubbles BigBadBobbieBrown, 18 Jan 2017 | Read review
“In the old original building”
 of 5 bubbles 10yearslater, 13 Jan 2017 | Read review
“Find another hotel!”
  • Another guest's shower gel still in the bathroom
  • Filthy and torn net curtain
  • Dirty bathroom floor
 of 5 bubbles PetersfieldChummers, 11 Jan 2017 | Read review
“High floors have really good city views”
 of 5 bubbles 21Graham, 31 Dec 2016 | Read review
“Best rates if you book direct, and free drink if you check in online for adults.”
 of 5 bubbles Dreaming_spires, 30 Dec 2016 | Read review
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