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Novotel Cardiff Centre

Cardiff Bay Hotel Atlantic Wharf Schooner Way, Cardiff CF10 4RT Wales
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Traveller (643)
Room & Suite (299)
Dining (94)

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About

#18 of 66 hotels in Cardiff
Location
Cleanliness
Service
Value
GreenLeaders Silver level
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our restaurant and bar, The Customs Shed, serving local and international cuisine with an array of drink choices. You can also make use of our well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the hotel. For business needs, we have ten meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. There are 125 parking spaces, some of which are dedicated EV charging stations. We look forward to welcoming you soon!
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Taxi service
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Car park
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Snack bar
Wine / champagne
Banquet room
Meeting rooms
Spa
Steam room
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Housekeeping
Room service
Safe
Seating area
Sofa
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Green
Family
Languages Spoken
English, French, Spanish, Arabic and 1 more

Location

Cardiff Bay Hotel Atlantic Wharf Schooner Way, Cardiff CF10 4RT Wales
Novotel Cardiff Centre
2,925Reviews40Q+A100Room tips
Traveller rating
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jthomson wrote a review 8 Apr
Oxford, UK303 contributions82 helpful votes
Excellent hotel within walking distance of the city centre and bay area. Friendly staff to greet you on check in, with plenty of car parking onsite. Rooms are very comfortable and clean, with good quality curtains/black out to ensure a good nights sleep. Public areas are spotless, and the restaurant/bar area a vibrant place to hang out. We didn't eat lunch or dinner, but did have breakfast which was of a very good quality, with plenty of choice. My only criticism is the bar area could do with chairs/sofas for those just enjoying a drink, rather than having to sit at a dining table. We visit Cardiff a lot and will definitely be returning to the Novotel!
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Date of stay: April 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MJG wrote a review 8 Apr
London, United Kingdom129 contributions76 helpful votes
The restaurant was nice, could do with some extra bar staff at times, but was nice to have a meal in the restaurant one evening. The hot tub and steam room need to be hotter as both were not hot. The gym was well equipped if a little on the small side. The bedroom was nice, comfy bed and well furnished. The bathroom was a little tired and despite staying several nights house keeping did not refill the shower fell which I would have expected without needing to ask. If you are looking for a cheap hotel this is worth a visit due tot eh comfy bed and location.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sadie M wrote a review 7 Apr
1 contribution
We had a lovely stay. Our family came to meet us for lunch in The Customs Shed and Lit and Catia were fantastic. Lit was so helpful at breakfast for the rest of our stay. We will definitely stay again when visiting family. Great location and very convenient.
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Date of stay: April 2024
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Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Pjltrasa wrote a review 5 Apr
2 contributions3 helpful votes
We had a booking scheduled for Monday 8 - Wednesday 10 April at Novotel Cardiff Centre. However, due to the Rail Strike on Monday 8 April, we contacted Novotel and asked to adjust the booking to Tuesday 9 April - Thursday 11 April. They indicated that it would not be a problem, but the price would be increased by £55 over the 2 night period (just accommodation). Having stayed with Novotel on previous occasions and on the basis that they were not prepared to honour the original price, we cancelled the booking, despite the fact that they had plenty of availability on the Tuesday and Wednesday evenings. We feel that this is terrible customer service, in view of the circumstances being completely out of our control.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Shelly K wrote a review 3 Apr
1 contribution
We had a lovely time at this hotel. My son enjoyed the swimming and breakfast. The staff ( Sabine and Ria) at breakfast area were really lovely and friendly. They gave little minion activity for them to do while me and my husband enjoy the meal. Both my kids enjoyed there and want to there again .
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Date of stay: March 2024
Value
Rooms
Location
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Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 1 week ago
Hi Shellyk818, Thank you you so much for this great review, iti is so nice to know that you had your family had a fantastic stay with us here at The Novotel Cardiff. It is always especially nice to answer a review which mentions the staff personally, I will pass on your comments to Sabine and Ria. They are always so happy to receive comments such as yours and it really does make a difference. We very much look forward to welcoming you back. David
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brian7556 wrote a review Mar 2024
Malmesbury, United Kingdom1 contribution
The Hotel is generally quite good with the staff being it's biggest asset. If I'm being honest the rooms are in need of at upgrade, over the years this is the fourth time we have visited this hotel and it looks like the fixtures and fittings hasn't changed, it's comfortable but room 201 is close to a corridor fire door which bangs as it closes, we could hear the bang as people passed through it. At the time of our visit, there was a Fawlty Towers show being held in the dining room twice a day so this room was not being used for breakfast and it was held in the hotel bar, again the staff was wonderful and couldn't do enough for you. All in all we had a pleasant visit at the Novotel Cardiff and wouldn't hesitate to return.
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Date of stay: March 2024
Value
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Location
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Service
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 1 week ago
Dear Brian7556, Thank you for taking the time to share your feedback with us following your Easter break at Novotel Cardiff. We're delighted to hear that you found our staff to be our biggest asset and that you had a generally pleasant visit. We apologize for any inconvenience caused about the noise from the corridor. It's great to hear that you wouldn't hesitate to return to Novotel Cardiff, and we look forward to welcoming you back in the future. Thanking You, Trevor Fernandes Assistant General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hosni B wrote a review Mar 2024
1 contribution
We had a great and enjoyable time. Megan was very helpful and a great staff member. The hotel room was very nice and clean. The swimming pool and gym were great. The food at the restaurant was tasty and enjoyable. The car park was spacious and the easily accessible. Great location
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 1 week ago
Dear hosnib2024, Thank you so much for your kind words! We're thrilled to hear that you had such a wonderful experience during your stay with us. Megan will be delighted to know that her assistance made your stay even more enjoyable. We take pride in maintaining clean and comfortable accommodations, and we're glad you found the room to your liking. It's fantastic to hear that you made the most of our facilities, including the swimming pool and gym. We'll be sure to pass along your compliments to our restaurant staff as well. We appreciate your feedback on our spacious and accessible car park, and we're pleased that our location suited your needs. We hope to have the pleasure of welcoming you back soon for another enjoyable stay! Thanking you, Trevor Fernandes. Assistant General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ajita s wrote a review Mar 2024
3 contributions
The Stay was pleasant, nice comfy bed but the additional sofa bed was not comfortable.we really enjoyed the swimming facilities which included spa and steam room other than the pool water is quiet cold.friendly staff other than one girl who looks grumpy all the time lol.Rooms were not vacuumed everyday and bedsheets not tidied or changed. No new towels Been changed other than few face towels.for a 4 star we would expect rooms cleaned everyday and the beds made properly.good warm shower.
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Date of stay: March 2024
Value
Rooms
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 1 week ago
Dear 868ajitas, Thank you for sharing your feedback with us. We're glad to hear that overall your stay was pleasant and that you found the bed comfortable. However, we apologize for any discomfort you experienced with the sofa bed. Your comments regarding the swimming facilities are duly noted. we do regular periodic temperature check of the pool to make sure that the pool temperature is on required level. i don't see that we had any less temperature recorded in this days. We appreciate your compliments about our friendly staff, although we apologize for any impression given by one of our team members. we apologize for any lapses in service. It's important to us that our rooms are cleaned thoroughly and regularly, and we will pass this review to our housekeeper. We're pleased to hear that you enjoyed a good warm shower during your stay. Your feedback is invaluable to us as we strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Thanking You, Trevor Fernandes Assistant General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jane W wrote a review Mar 2024
Devon, United Kingdom48 contributions25 helpful votes
Great hotel and good location to the city and the arena. The restaurant and bar staff were very friendly especially LIT so nice to see someone smiling and helpful. The leisure facilities were great and the rooms spacious. I have one small moan when the hotel manager (trev) is sat watching while the lone receptionist on the front desk is dealing with 8 people queuing and he ignores it and carries on messing on his mobile.....very annoying!
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Date of stay: March 2024
Value
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Location
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Service
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Trip type: Travelled with friends
Room Tip: Very popular with stag and hen parties
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 1 week ago
Dear JanewH5857MR, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great experience overall and found our hotel to be in a convenient location with spacious rooms and excellent leisure facilities. We truly appreciate your kind words about our restaurant and bar staff, especially LIT. We pride ourselves on providing friendly and helpful service, and we're glad that was reflected in your experience. However, I apologize for any inconvenience caused by the situation you described about me. it is indeed frustrating to stay in the que. As a manager it is my responsibility to ensure every guest is satisfied with the value they pay and i am sure that i will use my phone only when it was a need to communicate with our other hotel department to fulfil guest request. Despite this, we're pleased to hear that you would consider returning to our hotel, and we look forward to the opportunity to welcome you back for another enjoyable stay. Thanking You, Trevor Fernandes Assistant General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrew H wrote a review Mar 2024
Neath Port Talbot, United Kingdom8 contributions3 helpful votes
Great hotel. Good location close to centre. Parking £10 overnight. Leisure facilities were excellent. Rooms were large and well laid out. Great bar in Conservatory and eating area. Reception friendly - Megan was very good. Excellent vfm. Will definitely return.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 1 week ago
Dear Andrew, Thank you for your amazing review! We're thrilled to hear that you had such a fantastic experience with us. It's wonderful to know that our location near the city center was convenient for you. We're glad you found our leisure facilities to be excellent and enjoyed the spacious and well-appointed rooms. Thank you for giving good feedback on Megan, we are glad that her hard work has been appreciated by you. i have shared this review in our team group and she is so delighted. We're also pleased that you found our pricing to be excellent value for money. We can't wait to welcome you back for another enjoyable stay in the future! Thank you, Trevor Fernandes. Assistant General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$125 - S$186 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel cardiff centre hotel cardiff, hotel accor cardiff centre, cardiff novotel
LOCATION
United KingdomWalesSouth WalesCardiff
NUMBER OF ROOMS
138
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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NOVOTEL CARDIFF CENTRE: UPDATED 2024 Hotel Reviews, Price Comparison and 886 Photos (Wales) - Tripadvisor

Frequently Asked Questions about Novotel Cardiff Centre
Which popular attractions are close to Novotel Cardiff Centre?
Nearby attractions include Adventure Rooms Cardiff (1.0 km), Escape Rooms Cardiff (0.9 km), and Escape Reality Cardiff (0.9 km).
What are some of the property amenities at Novotel Cardiff Centre?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Novotel Cardiff Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Cardiff Centre?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Novotel Cardiff Centre?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Novotel Cardiff Centre?
Conveniently located restaurants include Spice Village, Ciliegino Restaurant, and Corner Coffee.
Are there opportunities to exercise at Novotel Cardiff Centre?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Novotel Cardiff Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Cardiff Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Cardiff Centre?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Arabic.