Cardiff Bay Hotel Atlantic Wharf Schooner Way, Cardiff CF10 4RT Wales
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About
#24 of 75 hotels in Cardiff
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Value
GreenLeaders Silver level
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our Restaurant and bar, well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the Hotel. For business needs, we have nine meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. 120 Parking spaces at GBP 12 per day.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Snack bar
Banquet room
Meeting rooms
Spa
Massage
Steam room
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, French, Russian, Spanish and 3 more
Location
86Good for walkers
Grade: 86 out of 100
12Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
Contact
Cardiff Bay Hotel Atlantic Wharf Schooner Way, Cardiff CF10 4RT Wales
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2761Reviews37Q+A100Room tips
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I am just returning from a 3 day family trip with my husband and 17 month old child. My experience at this hotel was terrible and the most stressful experience I've ever had in any hotel! The first 2 nights we stayed in a room with a shower that was going very hot and very cold so we was unable to use it and also the noise from the other rooms kept us up with people screaming and shouting. Myself and my child wasn't feeling very well so we decided to stay for another night and get some rest before our long journey back. We paid for another night but asked if we could change rooms because of the shower and noise. They told us a room would be ready in 20 mind to half and hour. An hour and a half later we still hadn't been given a room so was just waiting around. I asked them if our room was ready and was told it was still being cleaned and that we could leave our bags in reception and go our. I explained my child needed to rest and I suddenly got a reply that the room ready. Which i felt a bit surprised as i was just told it wasnt ready.. We moved all our bags (and there was alot) to another room which had the worst overbearing smell. I really didnt want to move again so i used a baby friendly plug in and opened the window. me and my husband decided to take our baby out for a walk to put her to sleep in the fresh air rather than the horrible smelly room as we thought by the time we came back it would be aired out. When we came back the smell had only become stronger. My husband asked to move rooms and a manager came up to smell the room. . He offered us a 'strong airfreshener' which I declined and explained my baby shouldn't be breathing in unsafe air freshners and that we had already moved once today and been messed around. He gave us another room and we moved all our bags again he appolgosised and offered us breakfast the next morning. My baby was exhausted so I put her to bed but we soon noticed that the room was freezing and a very small electric heater was given in the room we then tried the heating which was broken we was so unbelievably upset and frustrated at this point. My husband went to complain but was told that there were no other rooms and that none of the heating worked across the hotel. Which wasn't entirely true because the 1st room we had the air and heat did work. My husband explained that myself and baby were sick and the room was freezing. They said they would give us more duvets and maybe can provide another heater. The small heater already provided was not adequate to heat the big room so I told my husband I want to leave because they mis sold us a room knowing there was no heating. At no point through the 3 days had anyone mentioned an issue with heating I think all guests should be notified so they can make an informed decision about what hotel they book in this area as I would never have booked another night here knowing this information when there are so many other hotels at the same price WITH working facilities. The housekeeper that brought the duvets was veey polite and nice and said alot of people had been complaining to her avout the heating. They managed to find us another heater and as it became so late we decided it was warm enough to stay the night but our whole trip had been ruined and was the most stressful experience I have ever had. It's winter, guests need to be notifed with any issues regarding a hotel heating or cooling especially with a baby. I think it was very deceptive to withhold this information. My husband asked the receptionist on checkout how long the heating issues had been going on which the recpetionist admitted it had been like this for a long time. We ended up getting a refund for the 1 extra night only but it's not good enough. I didn't even use the facilities because we was so stressed and running around changing rooms. Also another point to make some of the staff are very friendly at breakfast i noticed but some are quite rude and blunt. The breakfast was pleasant and had a good variety but that is unfortunate all I can say after having such a stressful time. For what you oay for this hotel there are better hotels in the area that you might want to consider first for a very disappointing for the Novotel brand.…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Hotel's Favourite
We stayed here for 2 nights for an event at the Motorpoint arena. The hotel is about 10 minutes walk from both the arena and the main shopping district, and about 30 minutes walk from Cardiff Bay. The hotel itself was clean and well maintained. The reception team were welcoming and helpful, and Marcus made you feel at home straight away. The pool is a good size and fitness facilities are clean & well maintained. The restaurant was bright, airy and relaxing. The food was delicious, fresh, reasonably priced and arrived quickly. The breakfast offered was plentiful and varied. With Sabrina on duty to ensure nothing ran out and that the children could reach everything they needed. Lily was very welcoming and put us at ease immediately. Lit was the perfect host, he made sure we had enough of everything and brought small little extras to the table much to the delight of the children. He even preempted us needing to fill our water bottles and filled them with ice cold water without being asked. All the staff we interacted with were fantastic at what they do and really made our trip more enjoyable. A very big thank to them all especially Marcus & Lit.…
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Douglas Goncalves, Other at Novotel Cardiff Centre
Responded 18 Aug 2022
Thank you for your very kind words. Very much appreciated and Marcus, Sabina, Lit, Lily and our team will be delighted to hear that you enjoyed your stay! Hope to see you again very soon. Kind regards Kamilla Robak Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lets kick off with the negative.I know there were problems with the whole heating system,to be honest it was bloody freezing in our room and dining room.But when i asked the young man at reception ( i belive he was called Marcus,lovely chap,very polite etc) he obtained a portable heater that was placed into our room,so that sorted out that little problem.But im afraid the draughts etc continued in the dining area,which did mean that our food went cold really quickly,so i hope that the problem will be sorted quickly. Enough of that,the hotel is resonably priced and good value for a short city break.we went for a pre birthday break for my wife and enjoyed it.The room was spacious with an en suite bathroom that had both a shower and bath,and was extremley clean and comfortable. One member of staff stands out for the service he offered during our stay.The gentleman is Anthony,works the bar.An absolute credit to the hotel we both hope that he is recognised by the management as an absolute asset to your hotel ! Staff members like him can be few and far between,nothing was too much trouble for him,i asked him for directions on a couple of occasions for places to drink,eat etc and he furnished them without any hesitation.Lovely chap to sit and chat to over a beer. Can only say,that we are planning our next trip to this hotel.Well done.…
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Date of stay: January 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Just returned from a trip to this hotel, the hotel itself was located in a great location to the centre. I booked this hotel for a couples break with the pool/spa facilities, unfortunately upon arrival I was told the pool was out of use which changed our plans completely. The check in service was questionable, I believe the girl was in training, but more training is required. Car parking was expensive compared to alternative locations, the room was very basic for a superior room, it was located in the older side of the building. The deadlock on the door broken and the air conditioning / heat unit was literally the loudest thing I’ve ever heard whilst trying to sleep. Imagine dreaming of being in a washing machine. Housekeeping also took 1/2 out towels after night 1, never returning any more, so we had to make do! The amount of security in the building is off putting aswell, why are they even there? They just mope around all day. Check out was none existent, didn’t even ask the question ‘how was your stay?’ So no opportunity to mention my comments. Won’t stay here again, expensive for the service you recieve. …
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Visited with work as the hotel looked big and had a pool. Apon arrival…. . The pool was out of order . Dusty room . Fridge broken . Dirty carpet . No heating (just a falling apart oil radiator) Apparently the heating hasn’t worked since 2017 . Grubby walls . Manky toilet fan . Something brown stain on the curtains . The downstairs bar smells of sewage and was polar cold The only positive part was that the EV car charger worked outside I should have slept in the car I won’t be visiting again (see pictures)
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Shocking service from this hotel . Have to pay a security deposit for the room which is fair enough as it is for damage to the room . We check in no issue . Stayed no issue and checkout out no damage or anything to the room. Asked about our deposit and they said it will be back within a couple of hours . 3 DAYS LATER AND STILL NO DEPOSIT BACK . I have rang the hotel and management several times and have been next to no help . They will not give our money back because we only gave in 1 KEYCARD . ABSOLUTLY DISCUSTED WITH THIS HOTEL no deposit because we didn't give in the 2nd keycard . DO NOT USE THEY WILL FIND ANYWAY TO KEEP YOUR SECURITY DEPOSIT I have now gone to citizens advice and trading standards and headoffice . SHOCKING SERVICE .
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Me and my children were excited to stay and one of the main reasons we booked was because of the pool facilities, but due to the pool heater breaking we couldn't swim. I had even phoned one day in advance to see if the pool was open, to which they said yes. My children were so disappointed so I looked at some reviews. The pool has been shut since the end of December. Very disappointed and will not stay again. We used to stay a lot here and it has gone downhill.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We chose this hotel because of the swimming facilities. However, we were unable to use this due to a heating issue that could not be fixed. They explained as it was over the holiday season they were unable to find someone to fix it. We got offered a complementary breakfast instead which we accepted. In their defence, they communicated this 3 days before we arrived. The rooms are ok but you can tell they are not very clean. The floor carpets are especially dirty and have seen better days. The windows needed to have cardboard put on them as the glass was banging back and forth from the wind. They staff said they are replacing them. Not sure if it is true. The room facilities were ok. They have a what’s app number to communicate with the staff as their no phones in the rooms which I was ok with as they answered really promptly. The staff were friendly but there was one staff member who stood out. His name was Lit. Lit was amazing. He was always happy to help and even took personal interest in the guests and spoke to them. On a few occasions I noticed he alone was the only staff present during breakfast and he managed all the guests alone. Not a bad hotel but could definitely improve in their cleaning. I’ve been to other UK four star hotels and they were immaculate. Lit deserves a raise too!!…
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We chose this hotel because it had a pool for my son but the pool was closed and no one told us that when it was going to open. When we got there we stood by the desk for over 10 mins with the lady not speaking to us about what she was doing or whether we had a room or not. She only spoke when I said what’s happening?? Who ever hired her definitely didn’t want to be out shone!! When we signed out we gave the key in and the lady said done. Nothing else like did you enjoy your stay. Nothing! Won’t chose that hotel again there is plenty of other hotels in Cardiff
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stayed for 2 nights in December 22, location is fantastic, 10 minute walk to Cardiff city centre and 20 minute walk to the mermaid Quay area. Me and my wife stayed in one of the superior queen rooms which was very spacious and very comfortable, the bathroom had both a shower and bath. Large TV on the wall and small mini fridge. The staff were lovely and very friendly, couldn't comment on the restaurant area as ate out both nights and had breakfast elsewhere. Did use the pool and jacuzzi area which was clean and tidy. Pool water was a bit cold. Otherwise all in all really pleasant stay and would definitely stay again.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Douglas Goncalves, Other at Novotel Cardiff Centre
Responded 20 Dec 2022
Thank you for your very kind words. Very much appreciated and our team will be delighted to hear that you enjoyed yourselves. We look forward to welcoming you back soon! Warmest regards, Kamilla Robak Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$86 - US$143 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel cardiff centre hotel cardiff, hotel accor cardiff centre, cardiff novotel
LOCATION
United KingdomWalesSouth WalesCardiff
NUMBER OF ROOMS
138
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Claim Your ListingNOVOTEL CARDIFF CENTRE: UPDATED 2023 Hotel Reviews, Price Comparison and 802 Photos (Wales) - Tripadvisor
Frequently Asked Questions about Novotel Cardiff Centre
Which popular attractions are close to Novotel Cardiff Centre?
Nearby attractions include Adventure Rooms Cardiff (1.0 km), Escape Rooms Cardiff (0.9 km), and Escape Reality (0.9 km).
What are some of the property amenities at Novotel Cardiff Centre?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Novotel Cardiff Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Cardiff Centre?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Novotel Cardiff Centre?
Yes, paid private parking on-site and paid public parking nearby are available to guests.
What are some restaurants close to Novotel Cardiff Centre?
Conveniently located restaurants include Bigmoose Coffee Company, Fresh the Baguette Bar, and Corner Coffee.
Are there opportunities to exercise at Novotel Cardiff Centre?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Novotel Cardiff Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Cardiff Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Cardiff Centre?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Arabic.