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Clayton Hotel, BW Premier Collection

Agoda.comUS$56*
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Certificate of Excellence
GreenLeadersGold level
02/04/2017 03/04/2017
1 room 2 adults 0 children
US$108*
US$56*
Great Deal
US$57*
US$57*
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Clayton Hotel, BW Premier Collection
Clayton Hotel, BW Premier Collection
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1,936 Reviews from our TripAdvisor Community

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Reviewed yesterday NEWvia mobile

Comfortable rooms, helpful front of house staff on reception (good advice on parking, etc), surprisingly little noise from the railway line directly out of my window, but then again, I was on the 10th floor! Fitness suite a real plus too!

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Thank Rich B
Bristol, United Kingdom
Reviewed 3 days ago NEW

superb location next to railway station, stayed on 4th floor no noise from any trains. easy access to nightlife all in walking distance. staff very friendly check in was quick and easy as rooms pre booked. Bar staff very friendly and the restaurant in the morning had a wide choice for breakfast .Would use again

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Helpful?
Thank juie P
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear juie P, Thanks for reviewing our hotel on TripAdvisor, I'm delighted you had a lovely stay with and look forward to welcoming you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

North Wales, United Kingdom
Reviewed 4 days ago NEW

Good quality Hotel. Location superb for the Railway station. 2 night stay booked well in advance room ready on arrival @ 2pm. Good size room with all facilities even an Ice machine on each floor. Restaurant and Bar on Level 1 looked very good although we did not dine in. All in all a good City center Hotel we will...

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Helpful?
Thank Neil T
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Neil T, Thanks for the lovely review on TripAdvisor, I'm glad you enjoyed your time with us and already look forward to welcoming you back when you next come to visit. Kind Regards, Jason Court Guest Relations & Quality Manager

Swansea, United Kingdom
Reviewed 5 days ago NEWvia mobile

Stayed here for one night on a secret escapes break including afternoon tea. All the staff are really friendly and helpful but the hotel is nasty and in need of a complete overhaul...we recently stayed at the Clayton in Chiswick and the difference between 2 hotels in the same chain couldn't be wider. We were put into such a small...

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Helpful?
Thank kim h
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Kim h, Thanks for taking the time to post a review on TripAdvisor, I'm disappointed to read you found the hotel to be 'Nasty' as you can see from the vast majority of reviews we receive across multiple websites this isn't the standard we strive to achieve. Had any concerns been raised during your stay we would have been...

Londonderry
Reviewed 5 days ago NEW

We have found that BW hotels have been rather hit-and-miss in terms of facilities and price. We stayed here as part of a rugby event in the city. It is very central and has some great views of the outskirts of the city. That said, the hotel is seconds away from the Cardiff Central train station, with a suitably stocked...

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Helpful?
1Thank aravensis
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear aravensis, Thanks for reviewing your recent stay with us on TripAdvisor. We really do appreciate feedback such as this as it helps us to continually improve our offering for guests in the future. I will ensure that our maintenance team are made aware of the points raised and actioned immediately. We do look forward to welcoming you back in...

Leyland, England, United Kingdom
Reviewed 5 days ago NEW

Perfectly adequate accommodation, comfortable beds, clean and bright. Hotel 5 mins walk from the train station. Not disturbed by the trains entering the station at all. Great location for all the great shopping in Cardiff. Staff were very welcoming and attentive. Busy bar but the staff were very efficient so didn't wait long to be served. James was very helpful,...

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Helpful?
Thank CathMcK50
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear CathMcK50, Thanks for the great review on TripAdvisor, I'm thrilled you thoroughly enjoyed your stay with us. I will personally pass your thanks on to James and Richie they will be delighted their hard work is noticed. We look forward to welcoming you back again on your next visit to Cardiff. Kind Regards, Jason Court Guest Relations & Quality...

Reviewed 6 days ago NEWvia mobile

Stayed here for three nights, was very good! Very comfy bed and lovely set out of room, one bad thing about the room was the curtain had to stay shut on one of the windows and next to it was a place full of bird poo and rubbish.. but other than that it was lovely! Staff are very friendly and...

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Helpful?
Thank sophievaughan
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear sophievaughan, Thanks for the great review of our hotel on TripAdvisor, I'm thrilled you enjoyed your time with us I will pass on your compliments to the team they will be delighted. We look forward to welcoming you back already. Kind Regards, Jason Court Guest Relations & Quality Manager

Reviewed 1 week ago NEW

Good city centre hotel, close to railway station, rugby stadium and city centre.Comfortable room, and adequate bathroom facilities.Well priced, good value for money. Only negative is that there is no parking on the premises, good car parks only minutes away though.

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Thank philipemma
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear philipemma, Thanks for posting a review on TripAdvisor, I'm delighted you enjoyed your stay with us and we hope to welcome you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

Bolton
Reviewed 1 week ago via mobile

Good things first. The location is fantastic! In fact it couldn't be better. Minutes from the train station which has a huge car park. Also perfect for night life and restaurants. We had little interaction with the staff but the receptionist and at breakfast they where pleasant. Breakfast was ok buffet style just avoid the scrambled eggs as they where...

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Helpful?
Thank Liam_G3
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Liam_G3, Thanks for posting a review on TripAdvisor, I'm glad you found our location excellent and our team pleasant, Our beds are supplied by a renowned company KayMed (King Koil) we are particularly proud of our beds and if a guest identifies any possible issues we investigate the quality immediately. with this in mind I would be grateful if...

Reviewed 1 week ago via mobile

Stayed for 1 night with my husband , we had a nice standard room and it was very clean . Staff were welcoming and friendly and the breakfast was tasty and plenty of choice . I would definitely return .

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Helpful?
Thank Nicola E
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Nicola E, Thanks for the great review on TripAdvisor, I'm delighted you enjoyed your time with us I will pass on your lovely comments to the team and we look forward to welcoming you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Clayton Hotel, in Cardiff City Centre opened on the 16th May 2011. Millennium Stadium is only a short walk from the hotel. The 12-story Clayton hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE Broadband & wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 

Additional Information about Clayton Hotel, BW Premier Collection

Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel, BEST WESTERN PREMIER Collection)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $104 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clayton Hotel, BW Premier Collection 4*
Number of rooms: 216
Reservation Options:
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Also Known As:
Clayton Hotel, BW Premier Collection Cardiff, Wales
Hotel Style:
#2 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Clayton Hotel, BW Premier Collection staff and other travellers.
23 questions
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Questions? Get answers from Clayton Hotel, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed on 4th floor no noise very quiet especially so near to railway”
 of 5 bubbles juiep2015, 22 Mar 2017 | Read review
“beware of the noise at some sides of the hotels.”
 of 5 bubbles aravensis, 20 Mar 2017 | Read review
“11th floor is perfect. no over head noise... obviously. didn't have to wait long for the lifts.”
 of 5 bubbles CathMcK50, 20 Mar 2017 | Read review
“some corner rooms are larger”
 of 5 bubbles philipemma, 18 Mar 2017 | Read review
“Check air conditioning works and ask for a room away from the railway lines”
 of 5 bubbles V3199BIamandas, 3 Mar 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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