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Clayton Hotel Cardiff

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St. Mary Street, Cardiff CF10 1GD Wales
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$121
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Free cancellation until 15/12/21
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Traveller (690)
360
Panoramas (7)
Room & Suite (505)
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 28/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Clayton Hotel Cardiff
Updated 28/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 76 hotels in Cardiff
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Clayton Hotel Cardiff opened in May 2011. Clayton hotel Cardiff is a 4* city centre hotel located less than a minute walk from Cardiff Central Train Station & only a short walk from the Principality Stadium, St. David's Shopping centre & Cardiff Castle. Facilities at a glance: -216 air-conditioned guest rooms -Newly refurbished Clayton standard bedrooms -Free WiFi -4*Cardiff city centre Hotel -View Restaurant and Bar -7 conference rooms. - In-House Fitness Suite. Clayton Hotel are honoured to announce they were awarded 'Leisure , Hospitality & Retail Business of the Year 2018' - Cardiff Business Awards, Sponsored by FOR Cardiff.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Special diet menus
Vending machine
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Flatscreen TV
Hair dryer
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, French, Spanish, Greek and 3 more
3131Reviews57Q+A100Room tips
Traveller rating
  • 1,574
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Popular mentions
Dawn S wrote a review Today
Carmarthenshire, United Kingdom4 contributions1 helpful vote
I booked a stay for my partners 40th birthday which I booked via groupon. I emailed reception to check whether I would be able to upgrade my room and was told that it wouldn't be an issue. The deal I purchased included a bottle of prosecco, again I e-mailed reception to see if it was possible to change the prosecco for a couple of bottles of lager instead. Again I was told that it wouldn't be an issue and that they would put some chocolates and a card in our room for my partner, which I thought was a lovely gesture. The day before arrival I received an email prompting check in. When I went to check in I noticed that the room was still a standard room. I emailed reception to verify this but no response! On arrival I questioned this but the upgrade hadn't been actioned. It wasn't an issue as there were rooms available at the upgraded price. When I got to the room we were directly above cardiff central track, which again I wasn't expecting after upgrading. I went to the bar to claim my bottles of lager but was told that wasn't possible as that was not the package I had booked. I showed my e-mail confirming and was still told no and it was only the prosecco I was entitled to. Later the bar man did arrive to the room with lager however 'traded' for the prosecco. The chocolates or card never arrived. On checkout I did complain and they refunded the upgrade. By this point I was devastated that I had booked this hotel. I wanted a nice evening away withy partner for his special birthday which I feel was totally ruined by such poor customer service.
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Date of stay: October 2021Trip type: Travelled as a couple
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Shorna G wrote a review Today
1 contribution
Myself and my two friends moved into the Clayton due to our house being unliveable in May, and stayed there until October! The duration of our stay says just how incredible all the staff are! We were welcomed with open arms by Vio who helped us move a large amount of stuff into our rooms. We arrived when there were strict covid restrictions so we began by having room service daily, this is when I first met George who always delivered my food with a smile and friendly chat!! We were delighted when restrictions eased because it meant we could eat in the restaurant. After eating in the restaurant twice a day, daily we began building great relationships with the staff, in particular the bar and restaurant staff. It really felt like home from home. A huge shout-out to Phil and Cione the Chefs for cooking for us daily and accommodating us, especially when they went above and beyond to offer us something off the menu to switch things up for us! We really miss your cooking!!! A huge shout out to all the restaurant staff who always waited on us hand and foot and made our long stay so much more bearable. We really appreciate everything you done for us, especially Callum, George, Toby, Ella, Jamie, Izzy, Roma, Elanor and Nina. Dean, we wish we met you sooner! It also goes without saying that the reception staff, managers and housekeeping were accommodating and resolved any issues quickly. A huge shout out to those I built close relationships with during my stay: Fiona for always being so lovely, Sian who again we wish we met sooner! and Ryan who has now left. Paddy, we will also miss seeing you in the morning with your chirpy greetings! Clayton, you were a wonderful home from home and we can't wait to visit soon!! Thank you for everything you have done for us!
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Room Tip: If you are staying over the weekend, I would advise speaking to the staff beforehand if you would...
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tige1968 wrote a review 20 Oct
Fishguard Wales71 contributions27 helpful votes
Stayed here the early part of October, first visit to Cardiff since 2019; found the hotel to be in an excellent location for the towns attractions, however, I expected it to be of a higher standard (like that of the Hilton) considering the cost, it was clean and the cleaning staff were polite,
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Date of stay: October 2021
Value
Location
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K Underhill wrote a review 17 Oct
Exeter, United Kingdom14 contributions43 helpful votes
First time staying at this hotel, even though we have been to Cardiff many times. I cannot believe we haven’t stayed here before!! The hotel was so clean, comfortable and just great! Our room was so nice. The staff were so nice and friendly and so welcoming. We have booked to come back again next month, and already cannot wait!! Thank you! And can’t wait to see you again!
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Date of stay: August 2021Trip type: Travelled as a couple
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JessyK wrote a review 17 Oct
London, United Kingdom119 contributions65 helpful votes
Great location however for a four star hotel I expected a bit more. There was no complimentary water in the room, no toiletries i.e. body wash/shampoo/handwash. The lampshades were hanging off. This was definitely not four stars like other four star hotels, just basic. I had to ask twice for more toilet paper.
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Date of stay: August 2021
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PRICE RANGE
US$61 - US$156 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Clayton Hotel, Best Western Premier Collection
LOCATION
United KingdomWalesSouth WalesCardiff
NUMBER OF ROOMS
216
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Frequently Asked Questions about Clayton Hotel Cardiff
Which popular attractions are close to Clayton Hotel Cardiff?
Nearby attractions include Lab 22 (0.2 km), Principality Stadium (0.5 km), and Treetop Adventure Golf Cardiff (0.3 km).
What are some of the property amenities at Clayton Hotel Cardiff?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Clayton Hotel Cardiff?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Clayton Hotel Cardiff?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Clayton Hotel Cardiff?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Clayton Hotel Cardiff?
Conveniently located restaurants include Fresh the Baguette Bar, Las Iguanas - Cardiff, and Lezzet Turkish Kitchen.
Are there opportunities to exercise at Clayton Hotel Cardiff?
Yes, guests have access to a fitness centre during their stay.
Is Clayton Hotel Cardiff located near the city centre?
Yes, it is 0.6 km away from the centre of Cardiff.
Are any cleaning services offered at Clayton Hotel Cardiff?
Yes, dry cleaning and laundry service are offered to guests.
Does Clayton Hotel Cardiff offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Clayton Hotel Cardiff?
The staff speaks multiple languages, including English, Spanish, French, Portuguese, Polish, Greek, and Romanian.