Clayton Hotel Cardiff
St. Mary Street, Cardiff CF10 1GD Wales
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About
#11 of 75 hotels in Cardiff
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Clayton Hotel Cardiff opened in May 2011. Clayton Hotel Cardiff is a 4* city centre hotel located less than a minute walk from Cardiff Central Train Station & only a short walk from the Principality Stadium, St. David's Shopping centre & Cardiff Castle. Facilities at a glance: -216 air-conditioned guest rooms -Newly refurbished Clayton standard bedrooms -Free WiFi -4*Cardiff city centre Hotel -View Restaurant and Bar -7 conference rooms. - In-House Fitness Suite. Clayton Hotel are honoured to announce they were awarded 'Leisure , Hospitality & Retail Business of the Year 2018' - Cardiff Business Awards, Sponsored by FOR Cardiff.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Vending machine
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Flatscreen TV
Hair dryer
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, French, Spanish, Polish and 2 more
Location
100Great for walkers
Grade: 100 out of 100
181Restaurantswithin 0.5 km
65Attractionswithin 0.5 km
Contact
St. Mary Street, Cardiff CF10 1GD Wales
Getting there
Car HireSee all Cardiff car hire
3262Reviews59Q+A100Room tips
Reviews
Traveller rating
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- 62
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My partner and I visited Clayton Hotel Cardiff for her birthday. We had an excellent stay, the hotel is clean, modern and spacious with a nice ambience in the lobby area. Lito on reception was super, she ensured our check in was smooth and efficient as well as providing a complimentary upgrade for my partner’s birthday! In the restaurant Elena looked after us utmost hospitality, efficiency and provided us a friendly service. Afternoon tea was a hit with superb views of the city.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Have stayed here at the Clayton for almost 3months due to work commitments. Fabulous Hotel, cleanliness 5 stars. Excellent location. Cleaning staff 5 stars. Reception staff 5 stars. Restaurants staff 5 stars. Management 5 stars. If and when you have a team briefing,I hope this review is shared with everyone.👍👍👍👍👍
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Date of stay: March 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My friends and I attended an afternoon tea on Saturday 25th March at the Clayton Hotel Cardiff. The welcome was friendly and there were three staff covering four tables. A glass of Prosecco was served on arrival and afternoon was delivered to the table all good so far. Then this went down hill, the afternoon tea sandwich selection was very poor and even though there was supposed to be endless tea/coffee we only had two rounds of tea and had to ask for more. At no point did the staff ask if we required more hot drinks nor did they as if everything was ok with our afternoon tea. Very disappointing experience.
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: More staff training on asking customers if everything is ok with their food and offer more drinks
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Very friendly and attentive staff, the meal was excellent as was the window seat view our waitress Ella looked after us well and explained the menu etc to us. We will be happy to return and make it an overnight stay.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Great location right by train station, yet you would never know as you could not hear the trains. Very clean communal areas, staff helpful and friendly. Rooms clean and tidy, comfortable beds. Would definitely recommend very central for shopping and arenas.
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Date of stay: March 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Lovely afternoon tea, good variety of sandwiches and small cakes, excellent attentive service. I would thoroughly recommend this location for a celebration or a pleasant afternoon #clayton hotel cardiff
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Perfect hotel to see Cardiff! All the staff were extremely helpful, and friendly especially Josh. The bar was a pleasant place to sit and have a drink or cup of tea. It was ideal for the station and all of Cardiff’s bars, restaurants and shopping. But it really was the staff that made it!
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I booked this stay through the groupon app, I've stayed at this hotel before during covid and found it to be quite nice. This time however I have to admit I was disappointed. I had booked for an executive room with a 2 course dinner with 2 glasses of wine, breakfast and late checkout. The room was honestly nothing to write home about, rather old-fashioned and in need of updating, saying that it was very clean and tidy. I had paid £169 for this one night stay and tbh thought that was a good deal. We went to the restaurant in the hotel and had a lovely seat by the window,cwe ordered a bottle of wine between us and off the menu ordered steak which we could see we neded to pay an extra £5 each for, apart from that we had one serving of Peppercorn sauce. We had ordered a starter so did not have dessert as only 2 courses were included in the deal. When we were ready to leave we were presented with a bill for £50 , at the time we did not question it having had a few drinks lol, the next day once we got home I have to admit we thought we had been fleeced well and truly. The staff at this hotel were really lovely but we will not be staying there again due to the one night costing us a lot of money even after going through groupon.…
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: See my review
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Booked via booking.com. booked for 2 adults and 1 child. Did an online chat 2 days before to confirm the booking was correct. Arrived and told it was only booked for2 adults. Arsey receptionist said she'd be charging for the child (the child who won't be using any extra bed or space as the room already has a double and a single bed). I get business but I can't deal with pettiness. Charged an extra £20 for my daughter to stay in the room. Managed to get 'the child' a free breakfast as kids eat free. Again Receptionist demanded the child's age, despite seeing that she clearly wasn't over 8years old (children under 12 eat free). They kept our luggage for us but jo room available at 1.30pm (3pm check in but usually rooms are available). Overall a really disappointing introduction to the Clayton. Juat based on this experience alone I wouldn't return. When we returned at 3.30pm we were met with different staff. We were n initially served and then she disappeared for 10mins while we just stood there waiting............ Room 409- could not swing a cat. Tiny and pokey would be an understatement. Bathroom- tiny and one bath towel- not sure how the 3 of us are going to shower and wash. One chair and nothing else. 'Double' bed wasn't a double, more a large single. Space between bed is fine if you're a size 6. Tiles falling off wall in bathroom, biscuot wrappers on the floor- clearly cleaning isnt a strong point, stains on lampshade. Kettle was so grubby it was stuck to the tray!!!! Plug socket by the bed was wobbly and dangerous. Lumpy pillows, building work outside, the beds are on wheels so move around, dust on carpets, lights, surfaces ....the list is endless. Overall- run down, grubby and expensive. 4* this is definitely not! WiFi was free and worked OK. Breakfast- firstly the staff here were lovely. Really accommodating and polite. Food was ok, buffet had been left out a while; had to order eggs (no scrambled available) and took ages to make. Best part of our stay....seeing the brand new Premier Inn being built opposite, can't wait to stay there next time.…
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Great location, right on the main street. We were staying here for a 6 nations, we'd stayed before and you cannot beat the location. Staff are very friendly, we ate dinner here after the game and it was really good. The only thing to note is the bed is tiny! I was in a double room (solo) thank god, the bed is very small for a double, so if traveling as a couple I'd look to see if there is a bigger bed option (king/queen).
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Date of stay: February 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$81 - US$152 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Clayton Hotel, Best Western Premier Collection
LOCATION
United KingdomWalesSouth WalesCardiff
NUMBER OF ROOMS
216
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Claim Your ListingCLAYTON HOTEL CARDIFF: UPDATED 2023 Reviews, Price Comparison and 1,124 Photos (Wales) - Tripadvisor
Frequently Asked Questions about Clayton Hotel Cardiff
Which popular attractions are close to Clayton Hotel Cardiff?
Nearby attractions include Lab 22 (0.2 km), Be At One Cardiff (0.07 km), and Treetop Adventure Golf Cardiff (0.3 km).
What are some of the property amenities at Clayton Hotel Cardiff?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Clayton Hotel Cardiff?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Clayton Hotel Cardiff?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Clayton Hotel Cardiff?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Clayton Hotel Cardiff?
Conveniently located restaurants include Ciliegino Restaurant, Fresh the Baguette Bar, and Lezzet Turkish Kitchen.
Are there opportunities to exercise at Clayton Hotel Cardiff?
Yes, guests have access to a fitness centre during their stay.
Is Clayton Hotel Cardiff located near the city centre?
Yes, it is 0.6 km away from the centre of Cardiff.
Are any cleaning services offered at Clayton Hotel Cardiff?
Yes, dry cleaning and laundry service are offered to guests.
Does Clayton Hotel Cardiff offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Clayton Hotel Cardiff?
The staff speaks multiple languages, including English, Spanish, French, Portuguese, Polish, and Romanian.