Holiday Inn Cardiff City, An IHG Hotel
Holiday Inn Cardiff City, An IHG Hotel
Castle Street, Cardiff CF10 1XD Wales
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Avg. S$108 /night, 9/15 - 9/16
S$408
per night
S$256
per night
S$103
per night
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4.0
#24 of 67 hotels in CardiffLocation
Cleanliness
Service
Value
A modern, accessible hotel near Cardiff Castle and the Principality Stadium. Centrally located opposite Cardiff Castle, Holiday Inn® Cardiff City Centre hotel is ideal for either a business trip or a leisure visit. It's 12 miles from Cardiff International Airport and five miles from the M4 motorway. For a fee, you can leave your car in a hotel parking space. Cardiff Central train station is less than 10 minutes' walk away. Sports fans are five minutes' walk from the Principality Stadium, the home of Welsh rugby, and 15 minutes from the Swalec Stadium. You can walk to Cardiff Castle in two minutes, and the shops in central Cardiff are right outside the hotel door. The 200 outlets of St. David's Dewi Sant Shopping Centre is a 10-minute walk away. You can also tour the town with ease aboard a hop-on, hop-off sightseeing bus - there's a stop opposite the hotel. Get up to speed before a meeting using free Wi-Fi, and check the news on two computers in the lobby.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Non-smoking hotel
Parking
Wifi
Paid wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Banquet room
Meeting rooms
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
On-demand films
Bath / shower
Iron
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Great View
Languages Spoken
English, Spanish, Arabic, Italian and 2 more
Location
Castle Street, Cardiff CF10 1XD Wales
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 99 out of 100
99
181 Restaurants
within 0.5 kilometers
Reviews
4.0
1,939 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of Cardiff, the Holiday Inn Cardiff City garners praise for its prime location near shops and the Principality Stadium. While opinions on value are split, with event-time prices causing some concern, the hotel's atmosphere is consistently described as warm and inviting, complete with festive touches.
Guests commend the cleanliness and the service provided by the attentive staff, though there are suggestions to refresh the somewhat dated and cramped rooms. The on-site amenities, while comfortable, are also noted to benefit from an update.
Location
Central
Atmosphere
Welcoming
Rooms
Dated
Value
Reasonable
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory
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1,939Review23Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
Very comfortable hotel. Nice beds, large rooms and great breakfast.
Very good position opposite Bute Park, the river with trips to the bay and near to castle and of course the fantastic shops!
What with so many shops, cafes and restaurants you wont know what to do first!
Very good position opposite Bute Park, the river with trips to the bay and near to castle and of course the fantastic shops!
What with so many shops, cafes and restaurants you wont know what to do first!
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Date of stay: June 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very friendly and helpful staffs, which is the main reason for my rating (would have given a rating of 3 otherwise). Location is great for exploring the city centre but difficult to navigate to the hotel if you're using GPS and came from the east since Castle street is now closed (I spent about 15 minutes driving around the city to get to the hotel). There's also hand sanitizer in almost every corner of the public area (even within the lifts) which is commendable.
However, the hotel is in need of refurbishment as the room is too dated for current standards (it seems like the last renovation was at least 20 years ago). Maintenance / upkeep could be improved (most of this is probably due to how old the room is) - room windows could do with regular cleaning to remove the dust stuck outside the windows, one light in my room didn't work, towel had some dark stain, black mould around bath filler tap, wardrobe door dragging on carpet etc.
Good effort to provide breakfast but options and quality could be improved as another hotel chain (of similar price) provided better breakfast when I stayed with them last month. The bacon panini didn't taste good. Pastry and cereal were available when requested but I would appreciate being offered these options by default as I wasn't aware they're available until the last day of my stay.
Overall a good stay with some rooms for improvement
However, the hotel is in need of refurbishment as the room is too dated for current standards (it seems like the last renovation was at least 20 years ago). Maintenance / upkeep could be improved (most of this is probably due to how old the room is) - room windows could do with regular cleaning to remove the dust stuck outside the windows, one light in my room didn't work, towel had some dark stain, black mould around bath filler tap, wardrobe door dragging on carpet etc.
Good effort to provide breakfast but options and quality could be improved as another hotel chain (of similar price) provided better breakfast when I stayed with them last month. The bacon panini didn't taste good. Pastry and cereal were available when requested but I would appreciate being offered these options by default as I wasn't aware they're available until the last day of my stay.
Overall a good stay with some rooms for improvement
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Date of stay: September 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Platts, General Manager at Holiday Inn Cardiff City, An IHG Hotel
Responded 25 Sept 2020
Dear BillyFCC Many thanks for your review and for choosing to stay with us. I am glad overall you had a good stay and thanks for the feedback on the areas we need to work on. It would help further if you could drop me a line to richard.platts@hicardiffcitycentre.co.uk with the room you had so we can review in more detail. Re the breakfast we are now on full options delivered to your breakfast table to ensure a safe and enjoyable experience - this include fully cooked hot breakfast. I look forward to hearing from you, and welcoming you back when next in Cardiff. Best regards Richard Platts GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Average visit.
Food menu (photo attached) for room service was painfully average food for an extortionate price.
Breakfast was included and the visit was cheap (£55 per night for 1 person)
Bathroom was clean but the room was seriously dated and therefore not super clean.
Food menu (photo attached) for room service was painfully average food for an extortionate price.
Breakfast was included and the visit was cheap (£55 per night for 1 person)
Bathroom was clean but the room was seriously dated and therefore not super clean.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City, An IHG Hotel
Responded 20 Jan 2020
Dear 159charlottem Thanks you for your review and I am sorry that certain expectations were not met during your stay. Thank you for your feedback which is most useful for us to address concerns and improve upon what we do. Kind regards Richard Platts General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I stayed on a Friday evening on a room only basis, the location of this hotel is perfect for visiting many attractions in Cardiff. We asked for a room at the rear of the building (512) when we checked in, had no problems sleeping.The staff on check in and out were very friendly and happy to chat.
The car park is located at the rear of the building, we arrived at 1pm on the Friday and we could leave it there until 1pm on the Saturday. That did give us a relaxing morning walking through Cardiff. Will stay again if the price is right!
The car park is located at the rear of the building, we arrived at 1pm on the Friday and we could leave it there until 1pm on the Saturday. That did give us a relaxing morning walking through Cardiff. Will stay again if the price is right!
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Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip:Â Pick a high floor and room to the rear if you are a light sleeper.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City, An IHG Hotel
Responded 12 Jan 2020
Dear CHughes2610 Thank you for your review and I am really glad to see you enjoyed your break with us and that the team accommodated you requests and you had a good nights sleep. I do hope that we have opportunity to welcome you back, please do keep in touch with our reservations office directly when looking at your next trip, they will be able to steer to to any available offers and ensure you have the best price. Kind regards Richard Platts General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Another wonderful stay at this super hotel.Perfect service especially during this difficult covid 19 period. It must be the best hotel for pandemic lockdown stays. All the staff went above and beyond to make us feel welcome. They had a smile on their faces the whole time and made sure we were happy.
Hand sanitisers at numerous places throughout the hotel, health and safety of the guests was paramount.
The hotel location is perfect for the city center and all the attractions
Our room was nice, spotlessly clean, spaceous and very comfortable.
The room service dinning arrangements was brilliant, cooked hot food of the finest quality.
Looking forward very much to our next visit.
Hand sanitisers at numerous places throughout the hotel, health and safety of the guests was paramount.
The hotel location is perfect for the city center and all the attractions
Our room was nice, spotlessly clean, spaceous and very comfortable.
The room service dinning arrangements was brilliant, cooked hot food of the finest quality.
Looking forward very much to our next visit.
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Platts, General Manager at Holiday Inn Cardiff City, An IHG Hotel
Responded 5 May 2021
Dear Hugh W Many thanks for choosing to stay with us again and for such a lovely review. We hope that we have opportunity to welcome you back in the near future. Best regards Richard Platts GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Another fabulous stay at this wonderful hotel.
The rooms were, as usual, spotlessly clean and spacious, complete towel change and rooms cleaned daily.
The location is ideal for sightseeing and shopping therapy.
The breakfast is the best in th UK, all tastes and dietary requirements are catered for.
All the staff, without exception, are courteous, pleasant, efficient and very very helpful. Our disabled daughter accompanied us on this visit, the facilities offered in terms of room facilities and mobility access made the stay very very pleasant and stress free.
Free wifi is available throughout the hotel.
Thank you Holiday Inn for another wonderful stay, looking forward to our next visit.
The rooms were, as usual, spotlessly clean and spacious, complete towel change and rooms cleaned daily.
The location is ideal for sightseeing and shopping therapy.
The breakfast is the best in th UK, all tastes and dietary requirements are catered for.
All the staff, without exception, are courteous, pleasant, efficient and very very helpful. Our disabled daughter accompanied us on this visit, the facilities offered in terms of room facilities and mobility access made the stay very very pleasant and stress free.
Free wifi is available throughout the hotel.
Thank you Holiday Inn for another wonderful stay, looking forward to our next visit.
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Date of stay: January 2020
Rooms
Location
Service
Room Tip:Â All rooms are delightfully furnished and spotlessly clean with very good bathroom facilities.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City, An IHG Hotel
Responded 23 Jan 2020
Dear hughsailor It is lovely to read your review which I feel truly represents all the team here are about and all we have to offer as a hotel, given it looks like you are a regular, thank you for your valued repeat custom. We look forward to welcoming you back soon. Best regards Richard Platts General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for two nights and was extremely disappointed in this hotel. As a Spire Elite Ambassador for IHG which was not even acknowledged as it should be upon arrival, I found the hotel very basic and in some areas tired and lacking general maintenance. Over the two days our key cards for our room failed four times necessitating trips back down to reception. As a couple that travel a lot for both business and leisure we are well aware of keeping key cards away from magnetic items so this was not the case for their failure. We had no housekeeping carried out during our stay which I understand is difficult during COVID times but at least warn your guests upon arrival that this is the case, most of us do understand and are willing to accept this. We have stopped at many hotels during this period through necessity and this has always been explained and accepted by us. I specifically asked on our booking form to be away from the lifts but we were quite close and I would have asked to be changed to another room but as it was only two nights I did put up with the noise. I do not like giving poor reviews especially as I know how hard the staff work but I will probably not be returning to this hotel which is a shame because the location is great. Not sure I would recommend either to family and friends!
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Date of stay: July 2021Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Platts, General Manager at Holiday Inn Cardiff City, An IHG Hotel
Responded 20 Aug 2021
Dear Angela T I am sorry that your experience was below expectations, thanks you for your feedback however which is most helpful. Please be assured I will be using this to make improvements where appropriate. Kind regards Richard Platts GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trip advisor reviews never cease to amaze me in the range of often hugely inaccurate views.
This hotel (considering its prices) is in an awful state of repair and decoration.Any guest,the owners and/or management cannot possibly deny.The furniture in the rooms and public areas are the nastiest cheapest one could imagine.Paper is peeling off walls the facilities in rooms are extremely old and poor.
It really is a dump.The saving grace is the friendliness of the staff and the actual great town centre location.
Don’t start me on the standard of breakfast !!!!
This hotel (considering its prices) is in an awful state of repair and decoration.Any guest,the owners and/or management cannot possibly deny.The furniture in the rooms and public areas are the nastiest cheapest one could imagine.Paper is peeling off walls the facilities in rooms are extremely old and poor.
It really is a dump.The saving grace is the friendliness of the staff and the actual great town centre location.
Don’t start me on the standard of breakfast !!!!
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City, An IHG Hotel
Responded 23 Jan 2020
Dear propertyspiv Trip Advisor reviews do differ greatly, however the balance of our reviews are very positive, which reflects the Certificate of Excellence awarded by Trip Advisor and mirrors internal customer satisfaction measures we have in place and work hard at each day to ensure that customers have an all round great experience. I am very sorry that you did not enjoy your recent stay with us and felt there were shortcomings with the standard of room. I shall certainly take this important feedback and use in an appropriate manner to try and assist us in making improvements I would be grateful if you could email me personally with your room details so I may take a detailed look to assist us improve where appropriate for future guests. richard.platts@hicardiffcitycentre.co.uk Thank you for your feedback and once again my apologies. Kind regards Richard Platts General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here with 4 other biker friends overnight on 17/18th June 2021. Manager was very helpful in facilitating a more secure location for our bikes and for dealing with a cancellation of one of the rooms.
Overall rooms and facilities were good and service was of a high standard, with one member of staff in particular going above and beyond the normal service expected.
I would definitely stay here again.
Steve
Overall rooms and facilities were good and service was of a high standard, with one member of staff in particular going above and beyond the normal service expected.
I would definitely stay here again.
Steve
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Date of stay: June 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Platts, General Manager at Holiday Inn Cardiff City, An IHG Hotel
Responded 24 Jun 2021
Dear Steve It was lovely to meet you all, and glad you had a great stay. We look forward to seeing you and your motorbikes again sometime on your next trip. Best regards Richard Platts General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am a clinic Manager and have been booking rooms in this Hotel during lockdown for visiting clinicians and surgeons. we have been using this Hotel for the past twelve months.
Infection control is paramount to us and the feedback I am continually receiving from my team is that they feel "covid safe" at the Holiday Inn Castle street.
Making a reservation is simple and every staff member that has answered my calls and requests for rooms has been helpful and friendly.
When guests arrive they are dealt with promptly and in a very polite and professional way. Covid regulations are strictly adhered to. There is on site parking too.
The rooms, although somewhat tired, are always spotlessly clean.
Breakfast is a well organised affair and food is hot and plentiful with a good vegetarian option.
My clinicians request to stay at this Hotel rather than the other (more expensive) hotels which we used to use because the staff are so welcoming and make their stay easy. Thank you to the brilliant Team at Holiday Inn Cardiff for making us keyworkers feel safe and looked after as we work during the pandemic.
Infection control is paramount to us and the feedback I am continually receiving from my team is that they feel "covid safe" at the Holiday Inn Castle street.
Making a reservation is simple and every staff member that has answered my calls and requests for rooms has been helpful and friendly.
When guests arrive they are dealt with promptly and in a very polite and professional way. Covid regulations are strictly adhered to. There is on site parking too.
The rooms, although somewhat tired, are always spotlessly clean.
Breakfast is a well organised affair and food is hot and plentiful with a good vegetarian option.
My clinicians request to stay at this Hotel rather than the other (more expensive) hotels which we used to use because the staff are so welcoming and make their stay easy. Thank you to the brilliant Team at Holiday Inn Cardiff for making us keyworkers feel safe and looked after as we work during the pandemic.
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Date of stay: March 2021Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Platts, General Manager at Holiday Inn Cardiff City, An IHG Hotel
Responded 14 Apr 2021
Dear RoseCrew Many thanks for your lovely review and for supporting us with your valued custom over these past difficult months. The team I have with me here are a super bunch of people and its clear to see that over a long period of time this has been most evident. We look forward to when we can welcome you back, perhaps even a leisure stay when the situation permits and this fabulous city has all its attractions on offer once more. Best regards from myself and all the team here. Richard Platts General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We parked before check-in time without problem as we mentioned the need to park when we made our booking. Then we went to reception on arrival (before check-in time) and told them we had parked. They then recorded our vehicle registration number.
At the time the parking fee would have been £13, but by joining their (free loyalty program) by proving an email address they parking was free).
Yes drive in and then record your reg number at reception
Ok so I returned this week, yes you do have to pay the standard rate for parking in the disabled spaces, there are 4 directly outside the hotel. All flat access from there into the reception,
We had a Dinner,bed & breakfast deal £79.!! excellent value
"Time for new shower and furniture update but in general service is excellent. Friendly staffs and accomodating "Read full review
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PRICE RANGE
S$116 - S$201 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn cardiff city centre hotel cardiff, cardiff holiday inn
LOCATION
United KingdomWalesSouth WalesCardiffCity Centre
NUMBER OF ROOMS
157
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Holiday Inn Cardiff City, An IHG Hotel
Which popular attractions are close to Holiday Inn Cardiff City, An IHG Hotel?
Nearby attractions include Escape Reality Cardiff (0.4 km), Escape Rooms Cardiff (0.3 km), and The Bootlegger (0.2 km).
What are some of the property amenities at Holiday Inn Cardiff City, An IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Holiday Inn Cardiff City, An IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Holiday Inn Cardiff City, An IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Holiday Inn Cardiff City, An IHG Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Holiday Inn Cardiff City, An IHG Hotel?
Conveniently located restaurants include Corner Coffee, The Real Italian Pizza Co, and Lezzet Turkish Kitchen.
Is Holiday Inn Cardiff City, An IHG Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Cardiff.
Are any cleaning services offered at Holiday Inn Cardiff City, An IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Cardiff City, An IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Cardiff City, An IHG Hotel?
The staff speaks multiple languages, including English, Spanish, Italian, Polish, Arabic, and Lithuanian.
Are there any historical sites close to Holiday Inn Cardiff City, An IHG Hotel?
Many travellers enjoy visiting Insole Court (3.1 km), St Lythans Burial Chamber (6.5 km), and Mansion House (1.1 km).