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Holiday Inn Cardiff City Centre

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Castle Street, Cardiff CF10 1XD Wales
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US$73
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Traveller (347)
Room & Suite (112)
Dining (20)

About

#17 of 75 hotels in Cardiff
Location
Cleanliness
Service
Value
The Holiday Inn Cardiff is situated between the Millennium Stadium and Cardiff Castle, perfectly located for the business or leisure traveller. The hotel is easy to reach from the M4 and offers parking for up to 85 cars on site. Charges will apply. Cardiff Central Station is a 5 minute walk from the Holiday Inn Cardiff ,Cardiff Airport is a 30 minute drive. With the City Centre only minutes away, you can enjoy the Edwardian Arcades for shopping or visit the Cardiff Bay. The city offers many vibrant new restaurants and bars. The Holiday Inn is ideally located if you are visiting the Cardiff International Arena, New Theatre, or the St Davids Hall. The 157 bedrooms are all fully air conditioned and offer high speed internet access and are equipped with all the required facilities. Family rooms are available and we offer 4 accessible rooms, one with ceiling hoist track. The Hotel Bar offers a comfortable and relaxing atmosphere and serves refreshments and light snacks. The Restaurant serves a full a La Carte menu and Kids eat free. Callaghan's Bar, Relax in our Pub and watch live sports action on our large TV's. The Academy Conference offers 11 purpose build conference rooms. The largest conference room can accommodate 150 delegates in theatre style. All rooms have got natural daylight and air conditioning.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Paid wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary tea
Special diet menus
Banquet room
Meeting rooms
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
On-demand films
Bath / shower
Iron
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, French, Spanish, Arabic and 5 more
1861Reviews23Q+A100Room tips
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Nigel P wrote a review Jan 2023
Kempsey, United Kingdom14 contributions5 helpful votes
Normally fans of Holiday Inn both here and in Europe. Directions and car park fine, welcome by reception was fantastic, organized and clear. The reception and bar area were clean and welcoming, but went downhill from there. One of the smallest rooms I've stayed in and the bathroom was tiny - not even room for a loo brush. Thin greyish white towels. Minimal sugars with tea/coffee making kit. Very poor lighting in room with only two bedside lights, standard light up corner next to bed and small reading lamp on desk/dresser. Breakfast offering was quite good and welcome and farewell by staff was good too. One coffee machine broken only delivering hot chocolate and despite several people complaining nothing done. F&B Manager should have been all over that on a busy Sunday morning. Although a good location its better value to stay out of town and spend the money you save on a taxi.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Consider staying our of town at a HI Express and take a taxi. Twin bedded room attracts £10...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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misschhekybhd68 wrote a review Jan 2023
32 contributions9 helpful votes
Overnight stay - rooms require updating! No power points near the bedside cabinets;generally lack of power points in the room; bathroom shower needed to be looked at by staff to get it working - very helpful ladies at the front desk helped resolve this. Bathroom is very small and cramped. Tried calling from the room not connecting. Had to go down to reception to get help. Breakfast was extremely disappointing. Both on service and food - food was not being replenished when asked and staff were not too bothered to please. Spoke to F&B manager and raised my concerns. He was apologetic however not a great start to the day and heading off for an important meeting. Hotel is in good central location however very basic for an IHG hotel in need of updating. Lots of scuff and chips around the room and corridors.
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Date of stay: January 2023
Value
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: upper room view out to the castle nice
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PaddyJ wrote a review Jan 2023
5 contributions
Overall, the one night stay was fine and I would stay again so long as the rate was reasonable. There were definitely positives but also definite room for improvement. The good: - Polite staff - Good room size and large bed - Great location for the centre of Cardiff - Room heating system worked well and heated it well on a very cold day and night - It was all very clean in all areas The improvements needed: - A real bugbear- no plug sockets by the bed. Like many, I use my phone as an alarm and it’s annoying to be unable to have it to hand for the morning while charging overnight. The nearest socket to the head end of the bed is around 10 feet away. However there was one inside the wardrobe, which was a little odd. - Attention to detail and maintenance. The bulb in one of the bedside lights was out, the desktop lamp didn’t work, and the floor standing lamp only turned on with the main lights, which seems to defeat the purpose. There were a few scuffs and chips on the walls. One of the bedside tables seemed to have a shelf that had broken off and was just left at its side. - The room safe was on a high shelf in the wardrobe which isn’t easily reachable. - It feels like a half-finished refurbishment. The reception area and room were lovely, however the corridors were a bit of a time warp and the bathroom was pretty cramped compared to the rest of the room.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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greatvibes wrote a review Jan 2023
Bristol91 contributions87 helpful votes
We stayed for one night after Christmas. Location is excellent, we parked in the car park, checked in and paid - including logging our vehicle electronically and on the hotel paperwork. The room was decent size, nice view overlooking the park. The bathroom was extremely small and cramped. We are both tall and struggled moving around! A week after our stay we had a parking fine through the post...... which now we have to contest. Could really do without the stress of having to fight the parking company.
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Date of stay: December 2022
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Richard Platts, General Manager at Holiday Inn Cardiff City Centre
Responded 3 weeks ago
Good morning, Please do contact me directly re your parking, I will be glad to assist. Richard Platts GM richard.platts@hicardiffcitycentre.co.uk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tomasz wrote a review Dec 2022
Pelplin, Poland183 contributions38 helpful votes
Very good located just five minutes from the centre .Good customer service at the reception and in the bar. Besides regural rooms, nothing special ,but very clean and comfortable bed.. Avaiible parking Delicious, various breakfast menu.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Connor R wrote a review Nov 2022
Plymouth, United Kingdom314 contributions73 helpful votes
Nice room that was pretty spacious. The bathroom had a slightly odd setup with the toilet directly next to the bath, but I didn't mind. Very good location as 15ish minutes to the train station and 5-10 minutes from Cardiff Castle. Breakfast was nice too
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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klingoneddie wrote a review Nov 2022
Pembroke, United Kingdom242 contributions123 helpful votes
Good location to do some shopping in the town centre. Car park is not well managed. Many people parking outside of designated spots making manoeuvring awkward. Don't bring a large car here! Apparently the car park is managed by another company who hire out spaces to non residents so I guess you cant count on getting a space if your a resident Room was OK but no drawers to store clothes, only a wardrobe. Sink was badly cracked and in need of replacement. Wouldn't want to spend more than couple of nights here. Breakfast was good and the staff mainly pleasant and helpful.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Cardiff City Centre
Responded 14 Dec 2022
Hi edward M, Thank you for staying at Holiday Inn Cardiff City Centre, we appreciate your feedback and strive to provide an environment for all the family. I reviewed your evaluation and am sorry for the events that made your stay unsatisfactory. I distributed your message to our managers and took the necessary steps to stop this from happening. We hope you allow us to host your next travel to provide you with the excellent service characteristic of our chain. Warm regards, Oscar C. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
richardSwansea wrote a review Nov 2022
Swansea, United Kingdom74 contributions43 helpful votes
Car parking easy, checking in easy and a bit earlier. Room nice, top floor overlooking Stadium. Quiet room Super comfy beds, bathroom on the small side but served it’s purpose. Great breakfast and friendly Staff. Great Central Hotel. Next time I’m in Cardiff I will definitely booking this Hotel.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ella S wrote a review Oct 2022
Bangor, United Kingdom1 contribution
we stayed at the Holiday inn Cardiff City Centre on the 28th of October 2022 travelling with Caelloi busses and staying for the weekend we had a marvellous time i would highly recommend the Fish and Chips served at the restaurant
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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RVS101 wrote a review Oct 2022
United Kingdom29 contributions1 helpful vote
On arrival the room seems ok. The only immediate issue I found was getting out the shower, you practically step on the toilet as there is hardly any room between the bath, wall and toilet to step on the floor. After work I was ready to hit the gym that I saw advertised on their website. After asking reception which direction the gym was I then found out it didn’t exist. I had dinner in the restaurant which the food was abysmal but the servers were fantastic. I had mushrooms to start - the sauce was watery, bread was so wet it had turned to mush and the mushrooms undercooked The chicken dinner was missing the chilli butter on the corn, chicken was cold and dry and the side of veg I ordered were over-boiled, mushy and watery. Still hungry from dinner my mind turned to breakfast. The pre order menu in the room meant to I could order breakfast to the room and my colleague in another room had ordered hers earlier with reception for the next morning. I called to ensure my preorder door hanger wouldn’t be missed to be told “I’m not sure if we still do room service for breakfast I’ll call you back in 10 minutes” An hour goes by and no call so I call back to be told the same thing. Another hour goes by and i call again to be told they definitely do not serve room service breakfast anymore. Next morning, I go downstairs and plate up a bland breakfast and as I finish up, I see them playing up room service breakfasts. There are worse things happening in the world but it was an inconvenience to my morning schedule and after everything else that had gone wrong with the hotel it felt like the cherry on top of the bland, underbaked, lacklustre cake. If I need to return to Cardiff I have asked to not be booked here again.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Cardiff City Centre
Responded 5 Nov 2022
Hi Stefanie V, Thank you for letting us know of these concerns. We appreciate you for choosing Holiday Inn Cardiff City Centre for your stay and for doing business with IHG. We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I'm sorry that for what happened. We take feedback seriously, and I have shared your comments with our hotel management to address this immediately. I am confident that they will take the appropriate steps to improve. Again, thank you for staying with us and we would love to continuously serve you in your future travel plans. Sincerely, Crisel V. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$87 - US$150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn cardiff city centre hotel cardiff, cardiff holiday inn
LOCATION
United KingdomWalesSouth WalesCardiffCity Centre
NUMBER OF ROOMS
157
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HOLIDAY INN CARDIFF CITY CENTRE: UPDATED 2023 Hotel Reviews, Price Comparison and 379 Photos (Wales) - Tripadvisor

Frequently Asked Questions about Holiday Inn Cardiff City Centre
Which popular attractions are close to Holiday Inn Cardiff City Centre?
Nearby attractions include Escape Rooms Cardiff (0.3 km), Escape Reality (0.4 km), and The Bootlegger (0.2 km).
What are some of the property amenities at Holiday Inn Cardiff City Centre?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Holiday Inn Cardiff City Centre?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Holiday Inn Cardiff City Centre?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Holiday Inn Cardiff City Centre?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Holiday Inn Cardiff City Centre?
Conveniently located restaurants include Corner Coffee, Revolution, and Pasture Cardiff.
Is Holiday Inn Cardiff City Centre located near the city centre?
Yes, it is 0.2 km away from the centre of Cardiff.
Are any cleaning services offered at Holiday Inn Cardiff City Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Cardiff City Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Cardiff City Centre?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Polish.
Are there any historical sites close to Holiday Inn Cardiff City Centre?
Many travellers enjoy visiting Insole Court (3.1 km), St Lythans Burial Chamber (6.5 km), and Mansion House (1.1 km).