Very modern design polar opposite to Newport’s Celtic, food was very good made all the better by Nacho who met a server us he was a credit to your company. Very accommodating and couldn’t do enough for us.
I booked a Junior Suite at the Parkgate Hotel Cardiff for Saturday 4th December 2021. My Wife Geraldine was attending a Christmas Party nearby and I took the opportunity to meet up with a number of close friends for a drink. Having just celebrated our 40th Wedding Anniversary I pushed the boat out and booked the Junior Suite at a cost of £311. I received a link on the day for online check-in and was surprised to see that we’d been put in a King Double Deluxe Room. I immediately called the hotel and spoke with a charming Customer Service Agent that explained that the system was showing that I’d booked a King Double Deluxe and you can I imagine the disappointment I felt. I explained that I’d taken a snapshot of my booking and I was asked to hold the line. After what appeared like a lifetime the Customer Service Agent explained that she’d spoken with the front desk at the hotel and that the hotel was extremely busy and they would try and sort something out. She explained that she would call me back once she had some news and I told her that I was just about to leave for the hotel, thanked her for her help and basically accepted that it is what it is. On arrival at the check-in desk I introduced myself and had a James Bond moment, we’ve been expecting you Mr. Stephens the Receptionist said. I had an apology for the mix up with the booking and it was explained that we’d been upgraded to a Signeture Suite, The Parkgate Suite. I can promise you that this upgrade did not disappoint us in any way with all the facilities of of an hotel of this class. Geraldine and myself went our separate ways for the evening and I called into the Hotel Bar on my return for a nightcap with my party of friends before retiring to the Parkgate Suite for a fantastic nights sleep. Breakfast in the morning was good however I was disappointed that there was no Smoked Salmon on offer, seriously that would be the only thing I could complain about for our whole stay. I must give credit to all of the Hotel Staff, from the Customer Service Agent through to everyone at the hotel we had contact with. We were made to feel welcome and everyone was polite and friendly. We will most certainly be returning to the hotel and I think I’ll save that little bit harder to actually book a Signature Suite next time.…
So far a one night stay has cost over £1000. Credit card declined 4 times in the restaurant, so the meal was put into our room bill. When we checked bank account the following morning all payments had gone through. Explained this on checkout and they said they would sort it. This was last Saturday and money still hasn’t been refunded. To top it all they have taken another £96 out of our bank for our bar bill which we also paid on checkout. I can’t believe they can just put a transaction through without our authorisation. No one from the hotel has contacted us yet. Disgraceful service
Went on a Spar package and was really impressed with the treatment in particular. The spar complex is sufficient for the capacity with a small pool with views over Cardiff. It has a stream and sauna of superior standard and limited warm loungers in the Spar. Perfectly clean and well-serviced with a very professional level of staff. The treatment was of the highest standard and I was really impressed with Meron who gave me the treatment and massage which was tailored to me. Very impressive and highly recommended. A wonderful experience
Overall this was a good experience. We went for dinner on a Saturday evening. The bar was very noisey at 5.30pm & felt more like a pub. I think it needs some carpeting to reduce noise levels and it would also soften what is otherwise a very stark interior. The restaurant interior was also very harsh - flowers or planting might help. However the food which, after all, is the most important thing, was great. My beef wellington was cooked perfectly. The desserts were also great. It was a birthday treat and we were given free glasses of fizz and an extra dessert piped with happy birthday which made it feel special. Star of the show was our server, Rinal, who was efficient, warm and excellent at her job.
Location perfect parking close by with a reduced rate. very disappointing that the spa is £35 extra EACH for one session we were there two nights would have wanted more than one go in the pool didn’t even get the chance for that as we didn’t pre book a space soon enough. Bed only for two nights was £290 which was an offer believe it or not! Very clean and tidy but over priced and over rated experience
An enjoyable weekend at Parkgate hotel, all staff we met were very friendly and helpful, a special mention for Laura at reception and concierge Keith. The hotel is in a fantastic location with easy access to the numerous theatres, shops and sports venues. A new favourite when visiting Cardiff, will definitely be returning.
The front desk staff were very welcoming and friendly when we arrived an hour before check in, had a room ready and answered all questions well. (I'll come back to this) The room was lovely although no view, clean, spacious and decorated to a high standard. We visited the bar next for a drink, very busy and VERY expensive, one glass of wine and a pint =£18.50. Bar and restaurant were gorgeous just like the rest of the hotel but the meal was a little disappointing. We shared the chicken croquettes to start and then had the Cote de Beouf to share which at £82 I was expecting an experince. Started great as got to choose your own steak knife from a special box but what an anti climax when the meal arrived. The presentation looked ok but it was a few strips of beef over a bone. Lacked flavour and depth. We were each given a plate with chips, mushroom and tomato, again nothing special at all. I have to be honest, the steak we had the previous Tuesday from tesco was much nicer! Desserts and cocktails were great though! Back to the room, the bed was amazing, so comfortable, I want one in my house. Shower was huge but lacked pressure and the second head should be bigger. When we called down in the morning to ask for Breakfast to be delivered to our room (we asked about this on check in) we were told that we could be would need to pay again for breakfast to be ordered to our room as well as a tray charge depsite paying for bed and breakfast in the room rate. Very odd behaviour from a Hotel of this standard and when it cost so much to begin with. Overall it looks nice, staff were friendly but costs, dinning experince and breakfast really let it down. …
Lovely hotel beautiful food and drinks room Stunning just don’t accept room 520 sooo noisy from the spa generator complained and offered ear plugs no thanks other than that no sleep at all the hotel and staff are very nice.
Treated myself to a solo stay in the only room with the 3 sided balcony. What a fantastic room it is and the balcony was much larger than expected. Fantastic views with floor to ceiling windows over to the Rhondda Valleys, The Stadium, Cardiff Arms Park and Westgate Street. The NCP car park isn't so great but you can't have everything in a hotel which is so central! There is also a separate dressing room, with built in wardrobes which is very useful. The spa was absolutely delightful and the staff I came into contact with were all very friendly and helpful. The bed and bedding gorgeous and I would definitely stay here again and especially in this room.