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Room & Suite (6)
Dining (5)
About
#46 of 75 hotels in Cardiff
Location
Cleanliness
Service
Value
Welcome to Cardiff’s finest new luxury hotel. Echoing all the elegance and glamour of its historic setting, this chic new spot to meet, eat and relax is part of the exclusive Celtic Collection.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Conference facilities
Banquet room
Wifi
Infinity pool
Pool with view
Indoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Wine / champagne
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Steam room
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Electric kettle
Flatscreen TV
Extra long beds
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Radio
Sofa bed
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
242Restaurantswithin 0.5 km
72Attractionswithin 0.5 km
Contact
Westgate Street, Cardiff CF10 1DA Wales
Getting there
Car HireSee all Cardiff car hire
22Reviews2Q+A4Room tips
Reviews
Traveller rating
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- 2
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Popular mentions
I really didn't know what to expect after reading some of the negative reviews but after my visit, I genuinely cannot believe people have found things to be negative about! The check-in and check-out process was so easy! The staff were really friendly and really helpful. The room was really nice and modern, clean, and had everything I needed. The bed was so comfy and it was really quiet so I had a great night sleep. Probably the best parking deal I could find to with the ncp discount. definitely my first choice for Cardiff
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Date of stay: November 2021
Service
Sleep Quality
Helpful
We arrived early at the hotel to leave our luggage before later check in. We were told we had a double room and we requested the beds split. This didn't seem a problem and they assured us it would be done on our return. When we returned we were told our room had been upgraded and I was assured the beds had been separated. Keen to get to the room, I would have preferred a quick check-in rather than hearing about the member of staff's arduous journey to work that day. When we got to the room the beds were not separated and I had to call reception. We went to the spa where the view is far from serene or relaxing. I thought the facilities would be regularly wiped down given current circumstances but they weren't. There aren't enough heat beds for the amount of guests permitted at a time. On leaving the spa I tried to take a plastic beaker of cucumber water with me but I was told I wasn't allowed. The same plastic beakers are in the room. We asked if there might be an alternative vessel and we were told there wasn't but we could sit down and finish it. Back to the room for a luke warm shower as that's as hot as it got. No chair near a mirror to do make up or hair and and the lighting is very poor throughout the room. At dinner there wasn't a great choice for vegetarians but I plumped for the I risotto which came swimming in oil and was inedible. I was told that's how risotto is eaten in Italy. Certainly, it is often drizzled with oil but in all the times I have eaten risotto in Italy its never been flooded with oil. Dessert was delicious. The bed and pillows were comfortable but a green fire alarm light flashes through the night. This wasn't just in our room - we checked with friends. If this was an upgraded room I dread to think what the original room was like. Another luke warm shower in the morning followed by a chaotic breakfast. The waiter didn't explain how breakfast works and didn't ask if there were any vegetarians in the party. There was one slice of bacon left and one egg. Replenishment was slow and the space where the breakfast is laid out is confined. No vegetarian options at breakfast and so I had to request that. I was brought to Birdseye vegetable fingers - we're not still in 1980, vegetarian food really has progressed but not at this hotel. They were left uneaten along with the hash brown that was really greasy. Apparently the sausages had little flavour. This is part of a well established group of hotels and I did not expect the poor service, badly designed rooms and terrible food.…
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Date of stay: November 2021Trip type: Travelled with friends
Helpful
Response from Ryan Parry, Guest Services / Front Office at The Parkgate Hotel
Responded yesterday
Dear324clairet, Our management team take onboard all guest feedback and I thank you for highlighting these areas which will be taken to discussion with our management team to look at improvements that could be made from the review you have made. Thank you once again. If you would like to discuss your feedback further, please send your booking name, & date of stay to rparry@celtic-collection.com I will review your feedback personally. Kind Regards, Ryan Parry Reception Manager
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Hotel is brand new. Rooms are well furnished and comfortable. Bathroom is nice and spacious. Very central location, next to the rugby stadium. Unfortunately services are poor. The staff is nice but very disorganized. Dinner and breakfast were very disappointing. There is big room for improvement.
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Date of stay: November 2021Trip type: Travelled on business
1 Helpful vote
Helpful
Response from Ryan Parry, Guest Services / Front Office at The Parkgate Hotel
Responded 1 week ago
Dear GPave , Thank you for taking the time to leave us your feedback regarding your recent stay with us at The Parkgate Hotel. We are glad you liked the anesthetics of the hotel and felt comfortable. We very much appreciate your feedback as we improve our service and operations at The Parkgate Hotel. Your feedback is valuable to us to learn, develop and improve our services and help train our new team. We trust on conclusion you will return to The Parkgate Hotel Cardiff, to restore faith in our amazing property. Kind Regards, Ryan Parry Reception Manager
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We were staying on sat night and were looking forward to the stay .On arrival we were met by a very competent reception manager Ryan . We checked in and went to a very nice, clean and spacious room . However when we went to see about lunch and a drink in the bar to our surprise Ryan was there serving drinks on his own ! It was clear there were just not enough staff to serve the customers .No warm food was available in the bar area and when we went to the main dining area we were told there were plenty of eating places outside in Cardiff !!! If this hotel has aspirations of a 5 star establishment then as my title says sort things out .No cocktails were available due to staff shortages .I understand there are issues with staff but to be charged full price for the stay here is not really that professional considering the hotel is nowhere near ready to receive paying customers . The evening meal was pleasant and enjoyable as was the peaceful sleep ,however the breakfast was poor to say the least . Again for a five star establishment the choices were very limited on the cereal and fruit side as was the organisation of the buffet . As for the presentation of scrambled eggs ,fried eggs like bullets ,dried up bacon ,soggy hash browns it did not leave us with the best experience. Let’s hope these issues are resolved soon. The staff were pleasant in a very challenging situation . Thanks again to Ryan let’s hope you get some help going forward .…
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Date of stay: November 2021
Location
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Brady Smith, General Manager at The Parkgate Hotel
Responded 2 weeks ago
neathswan, Thank you very much for your review of The Parkgate Hotel. I am glad to read that Ryan gave wonderful hospitality. All of your comments have been shared with our management team to help direct the continued training we are undertaking with the team during our opening month. Regards
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+1
Stayed for a birthday treat. Absolutely beautiful. Room overlooking the Principality Stadium. Great as we are rugby fans. Beautiful, spotless room. Lovely shower room. Checked in on my phone. Keyless entry to the room, they send a link to an app and you use Bluetooth to open door, loved this feature. Every member of staff you meet is so polite. Spent the night in the bar which was lovely. Breakfast was amazing such a beautiful setting. Food was hot and plentiful. I watched the cook checked the food on numerous occasions. Went to look at the function room which I have to say looks stunning. There we bumped into General Manager who was lovely and chatted for a while giving an insight into the Work that had gone into the building. I have to say absolutely loved our stay here and will definitely be booking another stay.…
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Date of stay: November 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Brady Smith, General Manager at The Parkgate Hotel
Responded 2 weeks ago
toshgirl39, Thank you for your review! I hope you enjoyed the rest of your time in Cardiff. We will see you again in the new year. Brady
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LOCATION
United KingdomWalesSouth WalesCardiff
NUMBER OF ROOMS
169
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Claim Your Listing Frequently Asked Questions about The Parkgate Hotel
Which popular attractions are close to The Parkgate Hotel?
Nearby attractions include Escape Rooms Cardiff (0.1 km), Escape Reality (0.3 km), and The Bootlegger (0.1 km).
What are some of the property amenities at The Parkgate Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Parkgate Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at The Parkgate Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Parkgate Hotel?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to The Parkgate Hotel?
Conveniently located restaurants include Bigmoose Coffee Company, Fresh the Baguette Bar, and Pasture Cardiff.
Are there opportunities to exercise at The Parkgate Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is The Parkgate Hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Cardiff.
Does The Parkgate Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Parkgate Hotel?
Many travellers enjoy visiting Insole Court (3.4 km), St Lythans Burial Chamber (6.7 km), and Mansion House (1.0 km).
Does The Parkgate Hotel have any great views?
Yes, guests often enjoy the city view available here.