We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Cardiff Holland House Hotel and Spa

Traveller (789)
Room & Suite (321)
Dining (61)

About

Location
Cleanliness
Service
Value
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability).
Read more
Property amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Sauna
Wheelchair Access
Show more
Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Safe
Great View
HOTEL CLASS

Location

Full view
93Great for walkers
Grade: 93 out of 100
59Restaurantswithin 0.5 km
14Attractionswithin 0.5 km
2,942Reviews
992Photos
49Q+A
100Room tips
Traveller rating
  • 1,274
  • 975
  • 407
  • 172
  • 116
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
Unfriendly and unhelpful for disabled users at check in - disinterested staff with no offer of help. Poor dining room experience with sub standard food it was mushy and messy all smelt the same. Appalling beds with springs showing on both the beds in the room. Sink wouldn’t
Read more
Brilliant stay! Would recommend. Hotel staff were very friendly and always go the extra mile. Cleaners are great and friendly to. Very clean hotel. Be better with balcony’s but still brilliant with a great view.
Read more
We stayed at the Holland House hotel in February to celebrate friends birthday. I feel the hotel has gone down hill since my last stay. The spa area was very tired. The jacuzzi was out of order. We were told this had been the case for some time. The steam room was faulty and
Read more
bed room was frezing cold hair condition never worked bed where 2 signal beds put together bath was dirty same carpet we stay room 1205 and its need allot down to it. Needs new carpet loo role nerds fixed sink with cold broken toilet flush is broken abd room like i said was
Read more
The mecure is a lovely hotel to look at, with very helpful and attentive staff. The room we stayed in was large with plenty of room to move about(11th floor) with great views over the city. BUT the bed was so hard , i may have well been sleeping on the floor. Also there was a
Read more
Review collected in partnership with Accorhotels.com
Response from Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa
Responded 3 days ago
Dear khljones, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our Housekeeping and Maintenance teams as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Mr Wael Elassal - General Manager
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Lots of storage in the wall cupboard
Lots of amenities and storage space tucked away
TV mounted in customised wall unit
Comfortable bed
Spacious room, free Wi-Fi
PreviousNext
12345665
Yes I believe so, not that I've used the car park, but I believe it's behind the hotel.
0 votes
16 years Old can use the Gym
-1 votes
Show all answers
Yes
0 votes
Show all answers
PreviousNext
12345610
"Don't pay more that £60 in its current state"
"Higher floors have panoramic views, at additional cost"
"If car park is full, you can park on the side road."
"Higher level rooms have stunning views across Cardiff."
"Ask for a room at the back of hotel."
PreviousNext
12345620
PRICE RANGE
US$82 - US$280 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure holland house cardiff hotel cardiffmercure holland hotel cardiffaccor holland hotel cardiffholland house hotel cardiff
LOCATION
United KingdomWalesSouthern WalesCardiff
NUMBER OF ROOMS
165
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing