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Mercure Cardiff Holland House Hotel and Spa

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24-26 Newport Road, Cardiff CF24 0DD Wales
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$121
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Free cancellation until 16/11/21
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Traveller (953)
Room & Suite (217)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#32 of 76 hotels in Cardiff
Location
Cleanliness
Service
Value
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 172 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 14.00 per 24 hours (subject to availability).
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Conference facilities
Banquet room
Spa
Car park
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Meeting rooms
Facial treatments
Full body massage
Massage
Steam room
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Hair dryer
Laptop safe
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, French, Spanish, Hungarian and 1 more
3360Reviews61Q+A100Room tips
Traveller rating
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Popular mentions
Sam W wrote a review 19 Oct
Oxford, United Kingdom91 contributions14 helpful votes
From the moment we arrived we were met by freindly staff who made our stay better our Anniversary break starting with a complimentary bottle of prosecco the when we went to our room which was upgraded when we entered the room the bed was full of rose petals which was lovely. The room was very comfortable, there was a large shower and a separate bath big enough for two, the breakfast wasn't the best but we did go down 30 minutes before the end of service.
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Date of stay: October 2021Trip type: Travelled as a couple
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Martin M wrote a review Jul 2021
Woburn Sands, United Kingdom4 contributions1 helpful vote
Hotel's Favourite
The hotel is in an excellent location for all of Cardiff. The facilities are brilliant with gym, pool and spa all available to guests. The customer service is excellent with all staff so willing to make the stay as easy and welcoming as possible. (Sunjan was particularly helpful with any questions I had)
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Review collected in partnership with Accorhotels.com
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Wael Elassal, General Manager at Mercure Cardiff Holland House Hotel and Spa
Responded 4 Aug 2021
Thank you for taking the time to leave us a review. It is always great to read when someone has enjoyed their stay and we look forward to welcoming you back soon. With Regards, Mercure Cardiff HH Team
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Graham51 wrote a review 13 Oct
Warminster, United Kingdom78 contributions76 helpful votes
We have stayed at Mecure Cardiff a number of times but this will be the last. Things appear to have slipped badly. The signs were not good right from the start. When we arrived at reception there was no-one around - a few minutes later a receptionist appeared to tell us they had no reservation in our name. After much searching the "mistake" was rectified - off to our room on floor 9. To be fair the rooms are very large and give great views across the city but the décor looked tired. Our deal included "A bottle of prosecco in your room". No sign. Down to reception and another wait. This turns into "collect from the bar". Another wait and then told there is no prosecco in the hotel and the only white they have is Chardonnay! A promise was made to further look and come to our room with the result. Still waiting. We had booked for dinner but cancelled fearing similar service. Such a shame - little things mean a lot when service is concerned.
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Date of stay: October 2021
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Service
Room Tip: car park is very tight - watch out if you vave a large car.
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Response from Wael Elassal, General Manager at Mercure Cardiff Holland House Hotel and Spa
Responded 1 week ago
Dear Graham S, Thank you for taking the time to leave feedback from your recent stay with us at The Mercure Cardiff, Holland House Hotel & Spa. I am extremely disappointed to read that your stay fell below your expectations. In relation to the slow service that you recieved, I can assure you, this is far removed from what we strive for here at our hotel. I would love the opportunity to reach out to you directly regarding the inconveniences you encountered during your stay. Please let me know the best form of contact for you. Alternatively, you can contact me directly on 0292 043 5000. Many Thanks, Dafydd Rhys Jones Front Office Manager
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Sophiafeiyang wrote a review 5 Oct
5 contributions1 helpful vote
Very disappointing stay. The fridge in my room (Room 614) is broken (I wasn’t notified this at all before checking in) so when I found out about this, the staff brought in a bucket of ice for me to put my food & drinks in... He was trying to be helpful but this is very inconvenient as the ice melted over the night and everything was dripping in the morning. Whilst the reception knew all about this and the next day was saying it was very hard to put me in another room as there was the football team staying that weekend... So I was simply given a plastic Spa bag and asked to put my food & drinks in it and brought them to the 1st floor to store them in the bar fridge there. Sorry but this is not even decent. On Sunday morning around 10am, I went to the 1st floor bar & restaurant area to get a coffee. It literally took the guy 20+ mins to have the coffee machine cleaned before it would be able to serve again. Apparently they were not prepared at all. I could not wait any longer so did not get anything in the end but left in the heavy rain! Considering it is a 4 star hotel, there’s far better that can be done.
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Date of stay: October 2021Trip type: Travelled solo
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Response from Wael Elassal, General Manager at Mercure Cardiff Holland House Hotel and Spa
Responded 1 week ago
Dear Sophiafeiyang, Thank you for choosing The Mercure Cardiff Holland House Hotel & Spa and for taking the time to provide feedback about your experience. I can only apologise for the inconvenience you encountered during your stay. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I will relate back to the team and ensure these issues are addressed. Rest assured that we will continuously do our best to always improve so we can accommodate you better in the future. I do hope that you will allow us to welcome you back and give us another opportunity to make it up to you. Warm Regards, Dafydd Rhys Jones Front Office Manager
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Vix H wrote a review 4 Oct
16 contributions4 helpful votes
We booked to stay here for my Hen Party. We weren’t by any means a rowdy hen party but we used this as our base and enjoyed the spa. The staff in the spa and the cleaning staff were great. No problems with them at all. We booked out stay through secret escapes which included a bottle of Prosecco on arrival. When we arrived we were told by reception that we couldn’t check in until 3 and that a triple room had not been sorted for us and we would have to pay extra. Luckily I had all the paperwork which showed we could check in at 2 and a triple room HAD been arranged in advance at no extra cost. The same receptionist then asked us to pay for our rooms despite the fact I had paid in advance. Again I showed her the paperwork. We were offered no apology, just given our room keys and told we had to collect our Prosecco at the restaurant. Not ideal but there we are. The next day we went for breakfast which was included in the room cost. After eating our breakfast my friend and I walked over to get a cup of tea which took about a minute and when we returned our table was cleared - including my phone which I had left purposefully to show we were coming back. I asked a staff member who said someone else had cleared the table and it must be behind the bar. It was given back but again no apology was offered. We went back to our room and the entry card was deactivated. I went downstairs to reception to get it reactivated and asked if this would cause problems for the others girls (we had 3 rooms booked). I was told no, that we must have put our room cards next to our mobiles and that the others rooms would be fine. Again no apology. We let the other girls know just incase and sure enough all the cards had been deactivated which showed that the original receptionist from the previous day had obviously only checked us in for one night (we had booked 2) and the receptionist that reactivated my cards first didn’t check the other rooms and just assumed. After a visit to the spa we decided to go back to the room to order room service. When we got back to our room we noticed there was no room service menu so my friend we to reception to ask for one. She was told she would have to get one from the restaurant as they didn’t have them in reception. She walked to the restaurant and was told they only had one copy and she would need to take a photo of it on her phone, which she had left in the room. Eventually they gave her a copy and she brought it back with her. Once we decided what to order we called room service to be told that it wasn’t available until 6-7pm - we hadn’t been told this when looking for the menu. Again no apology. What made this worse was about half an hour later I heard a knock at the door opposite and mistook it for our door. When I opened the door there was a man stood there who explained he had knocked at the room opposite and when I looked down he was carrying a room service tray. When we first came to our room our television wasn’t working and we reported this. We had no apology from reception however the man that came to fix it was great and he apologised and sorted it out straight away. Also when we needed extra loo roll the cleaner brought us plenty and were lovely. The staff in the spa were great and gave us extra towels and explained how to use the spa. They were lovely. This hotel experience was ruined by the reception staff! They didn’t seem to care and had no customer service skills at all! Very disappointed!
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Date of stay: September 2021Trip type: Travelled with friends
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Response from Wael Elassal, General Manager at Mercure Cardiff Holland House Hotel and Spa
Responded 1 week ago
Dear 655vixh, I appreciate you taking the time to leave us with your detailed feedback. I am sorry to read that your stay did not meet your expectations. This is not how we want or expect our guests to feel after they have stayed with us and I apologise to you for our shortcomings during your visit with us. We let you down with the inadequate information that you received from several members of the team here. I have brought your comments to the relevant departments and I will personally investigate this with the team. I want to apologise again and thank you for drawing our attention to these issues. This is not how I want our guests to feel when they come to the Mercure Cardiff. I hope to have the opportunity of welcoming you back to the Mercure Cardiff Holland House Hotel & Spa and make right the negative impressions that exist following your most recent stay. Should I be of any assistance with future reservations please do not hesitate in contacting me directly & I assure you of our best intentions. I will be sure to highlight the positive feedback you mention and relate back to our Spa team. Warm Regards, Dafydd Rhys Jones Front Office Manager
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PRICE RANGE
US$56 - US$207 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure holland house cardiff hotel cardiff, mercure holland hotel cardiff, accor holland hotel cardiff, holland house hotel cardiff
LOCATION
United KingdomWalesSouth WalesCardiff
NUMBER OF ROOMS
172
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Frequently Asked Questions about Mercure Cardiff Holland House Hotel and Spa
Which popular attractions are close to Mercure Cardiff Holland House Hotel and Spa?
Nearby attractions include Adventure Rooms Cardiff (0.2 km), Exitus Escape Rooms (0.5 km), and WOW (0.4 km).
What are some of the property amenities at Mercure Cardiff Holland House Hotel and Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Mercure Cardiff Holland House Hotel and Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mercure Cardiff Holland House Hotel and Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Cardiff Holland House Hotel and Spa?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Mercure Cardiff Holland House Hotel and Spa?
Conveniently located restaurants include Giardini di Sorrento Italian Restaurant, The Clink Restaurant, and Pulse.
Are there opportunities to exercise at Mercure Cardiff Holland House Hotel and Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Mercure Cardiff Holland House Hotel and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Cardiff Holland House Hotel and Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Mercure Cardiff Holland House Hotel and Spa?
The staff speaks multiple languages, including English, Spanish, French, Polish, and Hungarian.