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Mercure Cardiff Holland House Hotel and Spa

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24/26 Newport Road, Cardiff CF24 0DD Wales
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US$84
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Traveller (1099)
Room & Suite (491)
Dining (97)

About

#26 of 75 hotels in Cardiff
Location
Cleanliness
Service
Value
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 172 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 16.00 per 24 hours (subject to availability).
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Conference facilities
Banquet room
Spa
Car park
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Meeting rooms
Facial treatments
Full body massage
Massage
Steam room
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Hair dryer
Laptop safe
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, French, Spanish, Hungarian and 1 more
3575Reviews70Q+A100Room tips
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Jojohair wrote a review 25 Jan
Birmingham, United Kingdom13 contributions8 helpful votes
+1
Stayed here over night Friday Really nice Very helpfull receptionist allowed me to check in earlier as my partner was on a course Nice facility spa included no extra charge Room service was nice Close walking distance to shops and bars Pool a tad cold but jacuzzi was lovely Room very comfortable Nice bathroom Well kept Clean Parking underground reasonable £18 24hrs
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wael Elassal, Owner at Mercure Cardiff Holland House Hotel and Spa
Responded 2 days ago
Dear Jojohair, Thank you for taking the time out and leaving us your valuable feedback. I am really glad to read that you have enjoyed every aspects regarding your stay with us. I can also confirm that the pool temperature has been looked at and has been adjusted accordingly so it nice and warm. We do hope to welcome you back in the near future. Regards Pramod Shaw Deputy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
itsallymcmental wrote a review 20 Jan
Cardiff, United Kingdom18 contributions5 helpful votes
Paid £85 per person for Christmas dinner and what a complete let down that was. Food was below average. Starters were ok but roast dinner? Roast dinner without roasters? Seriously? All veg was honey roasted daughter can’t eat honey, Yorkshire puddings were raw, meat was dry, gravy was placed in between the meat and the veg never seen such poor planning ever. I asked a server to carry my plate to my table as I use a walking stick and I was struggling he did it but if looks could kill well! So many people I talked to said never coming here again and I’m in complete agreement. Your local pub or carvery would have done 100% better at half the price. Went home and had to feed the children.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wael Elassal, Owner at Mercure Cardiff Holland House Hotel and Spa
Responded 2 days ago
Dear Guest, Thank you for taking the time and leaving us your feedback. Firstly please accept my sincere apology. I can assure that we have addressed all the points raised and all the necessary corrective measures are being looked at to void the repeat of such experience. Kind Regards Pramod Shaw Deputy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
miffyjo wrote a review 18 Jan
Nottinghamshire77 contributions16 helpful votes
+1
This hotel is a must if you are in the area. There is an underground car park which has a lift up into the hotel. The room was fantastic. Spacious. Fantastic views of Cardiff. Food at dinner and breakfast was lovely. The only downside was the coffee in the morning which needs some serious attention. I would recommend this hotel if you are in Cardiff. I will be going again.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled on business
Room Tip: Avoid the coffee at breakfast
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wael Elassal, Owner at Mercure Cardiff Holland House Hotel and Spa
Responded 1 week ago
Dear Miffyjo, Thank you very much for taking the time and leaving us your amazing feedback. We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have addressed the coffee quality with the F n B Manager and we are looking into it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pramod Shaw Deputy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Harry wrote a review 17 Jan
Bristol, United Kingdom37 contributions9 helpful votes
The hotel itself is generally clean from the rooms to the reception. However, the Spa facilities and particularly the men’s changing rooms were poor. The showers were leaking and this was evident from mouldy ceiling tiles. The poolside area was also swamped with hoses and the steam room was very grubby. The rooms themselves were clean and the bathrooms were spotless. The rooms could do with a spot of modernisation when it comes to the TV etc. I wouldn’t like to be staying for an extended period of time with the AV facilities. The bar was reasonably priced and the staff were friendly albeit a little slow for a Saturday night. Generally a good hotel let down by its leisure faculties which are in need of a refurb.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: If parking make sure to give your registration at the desk.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wael Elassal, Owner at Mercure Cardiff Holland House Hotel and Spa
Responded 1 week ago
Dear Harry H321, Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will address the issues raised with the relevant managers and ensure that corrective measures are in place ASAP. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pramod Shaw Deputy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
suerogers533 wrote a review 16 Jan
Carmarthenshire, United Kingdom36 contributions7 helpful votes
Lovely big room, clean . Needs updating in places. Had a problem with tv not working, spoke to reception and it was sorted straight away. Breakfast was lovely, poached eggs to order . Juices nice and cold. Close to Cardiff city centre. Staff cannot do enough for you. Will definitely stay here again.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wael Elassal, Owner at Mercure Cardiff Holland House Hotel and Spa
Responded 1 week ago
Dear Suerogers533, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It great to read that the TV situation was resolved straight away. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pramod Shaw Deputy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Passenger65578062631 wrote a review 14 Jan
2nd time we've stayed here. Very convenient for the city centre. Lovely clean room, much larger room than you'd expect. The staff are lovely! The manager and assistant had a great approach and sense of humour. Very welcoming! Will stay again for sure!
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Secure parking under the hotel, close to the main centre. Sainsburys is just down the road for...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wael Elassal, Owner at Mercure Cardiff Holland House Hotel and Spa
Responded 1 week ago
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pramod Shaw Deputy General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emma wrote a review 10 Jan
2 contributions3 helpful votes
From the time we arrived, to our departure, the service was outstanding! Receptionist staff were welcoming and friendly and went over and beyond to ensure that our stay was special. Due it being my partner's birthday, 'special touches' were found in the room including banners and balloons. We have stayed at this hotel on numerous occasions and it has never failed to please. Our room was on the 15th floor and was spotless which is a credit to your housekeeping team. A huge thank you to all of the staff that made our night special including Susie and Daniela on check in, Erikson behind the bar and Kate on reception on our departure. Look forward to our next visit!
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Date of stay: January 2023
Rooms
Cleanliness
Service
Room Tip: 15th floor for the best views of the city
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wael Elassal, Owner at Mercure Cardiff Holland House Hotel and Spa
Responded 2 weeks ago
Dear Emma, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pramod Shaw Deputy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
New P wrote a review 6 Jan
Phuket, Thailand202 contributions62 helpful votes
It was average, the rooms were okay, the corridors were kind of old. They have a parking space as well, which is why I chose this hotel. But apart from that, I think there are better options. We did not try their breakfast so I can't comment on that.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wael Elassal, Owner at Mercure Cardiff Holland House Hotel and Spa
Responded 2 weeks ago
Dear Veeyadapip, Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pramod Shaw Deputy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dane H wrote a review 2 Jan
1 contribution
Brilliant rooms, brilliant staff and brilliant location. Everything you need is at hand and I truly wouldn't want to stay anywhere else when visiting cardiff. Thankyou for a lovely stay, for the appreciation of my visit and for providing a top quality service.
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled on business
Room Tip: City road is opposite with a wide variety of top quality restaurants or takeaways.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wael Elassal, Owner at Mercure Cardiff Holland House Hotel and Spa
Responded 3 weeks ago
Dear 173danesh, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pramod Shaw Deputy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Disco85 wrote a review 2 Jan
Wales, United Kingdom6 contributions1 helpful vote
Firstly, after waiting 10 minutes for seemingly the only member of staff to turn up, I was told that the swimming pool was unavailable (even though there were people using it? The staff acted like it had just happened but a passing hotel guest implied this was a frequent thing.) I'd booked for a whole spa day so no, just having the steam room and tiny jacuzzi that was already full wasn't enough. I ended up with just the treatment, which was average. The relaxation room is dark, too dark to read a book, and it's not very quiet, people are constantly passing and the door doesn't shut. The chairs are not very comfortable, and you're staring in the dark at an air con vent. The room's atmosphere comes from a tinny cd player on repeat and a few fake candles. The The salad was ok, but in the completely empty bar it just felt soulless. The staff seemed to vanish constantly and were so disengaged. Every seemed a bit unclean. Also, the package included a voucher for a skincare product which I never got, but I never saw any products for sale, and even then, there would have been no one to buy them from. It all felt cheap instead of an indulge day.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wael Elassal, Owner at Mercure Cardiff Holland House Hotel and Spa
Responded 3 weeks ago
Dear Disco85, Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will personally address you feedback with the respective department managers and please rest assured that we are taking the appropriate measures to prevent future such occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pramod Shaw Deputy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$86 - US$143 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure holland house cardiff hotel cardiff, mercure holland hotel cardiff, accor holland hotel cardiff, holland house hotel cardiff
LOCATION
United KingdomWalesSouth WalesCardiff
NUMBER OF ROOMS
172
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MERCURE CARDIFF HOLLAND HOUSE HOTEL AND SPA (S̶$̶1̶1̶0̶) S$95: UPDATED 2023 Reviews, Price Comparison and 1,287 Photos (Wales) - Tripadvisor

Frequently Asked Questions about Mercure Cardiff Holland House Hotel and Spa
Which popular attractions are close to Mercure Cardiff Holland House Hotel and Spa?
Nearby attractions include Adventure Rooms Cardiff (0.2 km), Exitus Escape Rooms (0.5 km), and WOW (0.4 km).
What are some of the property amenities at Mercure Cardiff Holland House Hotel and Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Mercure Cardiff Holland House Hotel and Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mercure Cardiff Holland House Hotel and Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Cardiff Holland House Hotel and Spa?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Mercure Cardiff Holland House Hotel and Spa?
Conveniently located restaurants include Giardini di Sorrento Italian Restaurant, Valentino's Restaurant, and Pulse.
Are there opportunities to exercise at Mercure Cardiff Holland House Hotel and Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Mercure Cardiff Holland House Hotel and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Cardiff Holland House Hotel and Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Mercure Cardiff Holland House Hotel and Spa?
The staff speaks multiple languages, including English, Spanish, French, Polish, and Hungarian.