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Arrived on saturday night from cornwall for a 2 day stay for a business function we were attending at the celtic manor. Due to a cock up from booking.com there was no hotel room actually booked! After lots of arguing with booking.com and there being...More
Response from Dermot K, General Manager at Holiday Inn NewportResponded 12 July 2016
Thank you for taking the time to complete a review following the recent stay at the hotel following a day of meetings.
I was delighted to learn that the hospitality of my colleagues, in particular Nick and Mobeen, were able to overcome the challenges posed...More
The Holiday inn in Newport is a well used hotel, but you can tell this by the lack of quality in the room, e.g., Sink plug did not stay in place, AC unit did not work, and blown light blubs.
The staff seem to be...More
Thank Leslie M
Response from Dermot K, General Manager at Holiday Inn NewportResponded 29 June 2016
Thank you for taking the time to complete a review following your stay at the hotel.
First and foremost please accept my sincere apologies that we did not live up to your expectations in particular being able to respond to issues which would make your...More
This hotel could do with refurbishing but the cheerful efficient and helpful staff more than make up for the tired carpet and dated rooms. An excellent breakfast with a wide variety of both cooked and cold options together with a gluten free alternative. There is...More
Terrible food. The chefs here should be ashamed of themselves. They let the front of house take the blame for the poor food, long wait and uncooked dishes. The staff in the restaurant were brilliant and fielded the criticism with good grace and cool heads....More
Thank Diana B
Response from Dermot K, General Manager at Holiday Inn NewportResponded 21 June 2016
Thank you completing a review in regard to your recent stay at the hotel.
First and foremost please accept my sincere apologies for the level of service you and your colleagues received in the restaurant. What you experienced is not the norm and I believe...More
The lovely blonde receptionist is a credit to this hotel. Despite my many requests of scissors, taxi's, cards not functioning, hairdryers, she remained calm professional and friendly.
Our room was clean and spacious with comfortable twin beds.More
Thank catherine c
Response from Dermot K, General Manager at Holiday Inn NewportResponded 14 June 2016
Thank you for taking the time to complete a review following recent stay at the hotel.
I was delighted to learn that my colleague on reception delivered great hospitality and I know such feedback will be very welcomed and positively received.
Once again thank you...More
US$68 - US$152 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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