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Malmaison

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#24 of 43 Hotels in Belfast
Certificate of Excellence
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1,236 Reviews from our TripAdvisor Community

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Showing 1,217: English reviews
Belfast
Reviewed 1 January 2015 via mobile

Had a great stay in Malmaison as a New Year's treat. Meal in the restaurant was excellent. Service great. Entertainment and bar superb as always. The only thing I would have to note is that the rooms are far too dark! I know it's the style, but not conducive to getting ready for the evening. Suggested either one long mirror...

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Helpful?
1Thank PinkPyjamas
Kris S, Front Office Manager at Malmaison, responded to this review

Dear PinkPyjamas Thank you for taking the time to provide feedback on your recent stay. I am delighted you chose to spend your New Year celebrations with us and thrilled that you enjoyed it. I appreciate the room was a little dark for your liking and have passed on your suggestion for a make up mirror. Happy New Year! Kris...

Reviewed 31 December 2014

A one night business stay, and Malmaison and its staff delivered. Oh so comfortable beds = good night's sleep, quirky touches from the large camera in reception to the toiletries in the bathroom make Malmaison unique, and isn't that a refreshing change? Good continental breakfast and friendly staff.

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Helpful?
1Thank CaroK39
Kris S, Front Office Manager at Malmaison, responded to this review

Dear CaroK39 Thank you for taking the time to provide feedback on your recent stay. We are a brand that love to do things differently so it is great to know its going down well. I look forward to welcoming you back on your next visit. Kindest Regards Kris Smith Reception Manager

Reviewed 31 December 2014

Stayed at the malmaison Belfast for three nights over Christmas on their fantastic Xmas package and will definitely return next year. Checked in on Christmas Eve and the check-in process was very efficient, the receptionist Carley was extremely helpful. I had quite a few bags with me and she kindly helped me to my room with my bags and even...

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Helpful?
Thank Trickeymickeyni
Kris S, Front Office Manager at Malmaison, responded to this review

Dear trickeymickeyni Thank you for taking the time to provide such detailed feedback on your recent stay. We love Christmas here at Malmaison and we make sure everyone spending that special time of year with us loves it too. Thank you for mentioning Karly, she will be delighted. Can I just finish by saying Congratulations on your engagement, and i...

Dublin, Ireland
Reviewed 30 December 2014 via mobile

I brought my family for afternoon tea yesterday as a Christmas present and the service ruined the entire experience. The food itself was good enough but I have had much better as the bread was borderline stale. The staff were slow and far from efficient. We had to ask them numerous times for our coffee to be brought to the...

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Helpful?
Thank caoimhe m
Lisa S, General Manager at Malmaison, responded to this review

Dear Caiomhe M Thank you for taking the time to feedback to us via email and on Tripadvisor. I am sorry that you did not enjoy your experience with us and I trust that you have received our email apology. If you would like to discuss further then please do email me directly on lsteele@malmaison.com or call on 0844 6930650....

N.Ireland
Reviewed 27 December 2014

As part of my xmas preasant for my mum I paid for a night to this hotel for her and her friend so they could both go to the xmas market and enjoy a night away in a nice hotel. Unfortunately I was devastated to here how they were treated on arrival !. They were kept over one and a...

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Helpful?
4Thank samb323
Lisa S, General Manager at Malmaison, responded to this review

Dear samb323 Thank you for feeding back via Tripadvisor about your mother's stay. I would like the opportunity to discuss this with you further. Please do email me on lsteele@malmaison.com or telephone on 0844 6930650. I do hope that we are able to discuss further and I look forward to hearing from you. Best Wishes Lisa S

Edinburgh, United Kingdom
Reviewed 24 December 2014

Room prices are quite high when taken on their own (similar to central London prices), but they do offer some packages that are better value. We booked the 'Titantic Package' which included a pair of tickets for entry to the Titanic experience (£31 value) as well as a couple of free cocktails in the bar (probably another £10-£15 value) and...

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Helpful?
Thank cn83
Kris S, Front Office Manager at Malmaison, responded to this review

Dear cn83 Thank you for taking the time to provide feedback on your recent stay. We have many different packages to suit everyones needs from a culture package like the one you chose to our Love Suite Love package for those wanting a romantic retreat. I am delighted that you enjoyed your stay and that our prime location helped with...

Clitheroe, United Kingdom
Reviewed 22 December 2014

The hotel looks very nice from the outside and the public areas are good. The decor is a bit dark. In general the room was clean and comfortable though it was a bit hot, despite being freezing outside and quite dark. Reasonable value

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Thank Simon M
Killyleagh, United Kingdom
Reviewed 21 December 2014

Stayed following a nearby birthday party as a treat. Should be said that the bar staff and restaurant staff at breakfast were lovely. The breakfast was nice but to be frank it should be for the price! Our room was massively disappointing. It was dirty. The headboard was soiled, the bathroom floor behind the door horrid and the rooms dark...

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Helpful?
Thank Sinead P
Lisa S, General Manager at Malmaison, responded to this review

Dear sinead P Thank you for your feedback via Tripadvisor and for your very positive comments about the team and your breakfast. We do try to ensure that everyone gets the best possible experience and if they don't then they are offered an opportunity to discuss it with one of the management team to try and resolve it. I would...

Belfast, United Kingdom
Reviewed 19 December 2014 via mobile

Stayed 1 night in this hotel. On arrival the decor is very dark & theme runs whole way through the hotel. On check in we overheard the receptionist say that someone was already in our room we pre booked so we were given another room. We were offered a complementary upgrade...nice or so we thought. The room we ended up...

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1Thank Citybreaker14
Bangor County Down
Reviewed 17 December 2014 via mobile

Bought a Living Social Deal to treat my friend this Christmas, we looked forward to it with much anticipation and we were not disappointed! Couldn't fault the staff both at reception and in the Brasserie, highly professional and curtious! The hotel has a wonderful ambiance, intimate and sophisticated. The deal was for a three course lunch, and my friend who...

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Helpful?
Thank ballyree

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Malmaison Brasserie - Belfast
Malmaison Brasserie - Belfast
Cuisines: European, British
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Babysitting

Additional Information about Malmaison

Address: 34 - 38 Victoria St, Belfast BT1 3GH, Northern Ireland
Region: United Kingdom > Northern Ireland > Belfast > Golden Mile
Price Range: $154 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison 4*
Number of rooms: 64
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Also Known As:
Malmaison Hotel Belfast
Malmaison Belfast, Northern Ireland
Hotel Style:
#16 Luxury Hotel in Belfast
#20 Family Hotel in Belfast
#22 Romantic Hotel in Belfast
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Questions & Answers

Here's what travellers have asked, with answers from Malmaison staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 309 is tired, try avoid it.”
 of 5 bubbles Kyle6432, 7 Jan 2017 | Read review
“definitely book a superior you will appreciate the very big bed if you have to share!!”
 of 5 bubbles BrookeDerry, 12 Dec 2016 | Read review
“chose a different hotel”
 of 5 bubbles S283MJjohnm, 11 Dec 2016 | Read review
“If you have any mobility issues, ask for an accessible room as in other rooms the shower is in the bath.”
 of 5 bubbles endorra, 23 Oct 2016 | Read review
“ask for a room at the back of the hotel. This will ensure u can sleep with the window open, otherwise it will be too hot.”
 of 5 bubbles 89ColinE, 16 Oct 2016 | Read review
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