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BEST WESTERN PLUS White Horse Hotel

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#9 of 11 Hotels in Derry
Certificate of Excellence
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BEST WESTERN PLUS White Horse Hotel
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425 Reviews from our TripAdvisor Community

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Showing 398: English reviews
Belfast, United Kingdom
Reviewed 4 January 2017 via mobile

We have stayed here a number of times and the staff always make you feel at home. My only complaint was this Christmas they had entertainment, two guys playing guitars and the singing the music without the singing was OK but the singing was absolutely awful.

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Helpful?
Thank WeeYellowBus
Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear WeeYellowBus, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Reviewed 3 January 2017 via mobile

Afternoon tea on New Years Eve was fantastic....our table was reserved right in front of their beautiful fire....staff were so attentive even though they were obviously very busy. I cannot recommend enough they have a personal and professional service.

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Helpful?
Thank Jamie W
Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Jamie W, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will...

Newtownabbey, United Kingdom
Reviewed 2 January 2017

Just arrived back from a week long visit. Visit included Christmas Accommodation package deal.The deal includes mulled wine on arrival, light supper on both Christmas Eve & Day, breakfast two days, sparkling wine etc. before going in to a delicious Christmas lunch. Food is delicious and plentiful. Staff are very friendly and accommodating. Great facilities available. It is a bit...

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Helpful?
2Thank spen1709
Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Spen1709, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Belfast, United Kingdom
Reviewed 1 January 2017 via mobile

As a Christmas present, I booked a package 'here comes the girls' for my partner and I. Irrespective of it's gender divisive title, we were very pleased that we could take the package as a hetrosexual couple. Before I begin, I cannot praise the friendliness of the reception and bar staff enough, and I hope that this honest review is...

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Helpful?
Thank Emily R
Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Emily R, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologise your stay...

Aberdeen
Reviewed 18 December 2016

I think the average 4 stars are a fair assessment. The reasons behind the absence of the fifth probably lies in the fact that the hotel is a good bit away from town and maybe the standard display for breakfast, that was not too exciting... But overall is a great choice, the room could have easily featured in another expensive...

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Helpful?
1Thank Umberto83Aberdeen
Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Umberto83Aberdeen, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Reviewed 5 December 2016

For the business traveler this hotel would have been great. It had a work out facility, bar and restaurant. The rooms were fine and the views from the rooms on the second floors were ok. The bathrooms were of a fair size and the bed were nice. They do have some weird rules about bringing your own food and drinks...

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Helpful?
Thank Westley B
Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Westley B, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will...

County Antrim, United Kingdom
Reviewed 4 December 2016 via mobile

We stayed here as part of a 'living social' deal. The hotel was nice and staff very friendly. Breakfast and evening meal were nice. Only let down was the spa facilities. Bit dated and needs a facelift. Sauna ok but steam room smelt really dirty. I would however visit hotel again.

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Helpful?
Thank tracygZ2260XT
Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear tracygZ2260XT, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Belfast, United Kingdom
Reviewed 21 November 2016

Small hotel but very nice. Rooms are great especially the family room ..we had 2 boys with us and they got a bed each plus we had a kingsize bed and still loads of room. The shower was brilliant great pressure and the bath filled in minutes with lovely hot water. The boys always like a bubble bath after swimming...

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Helpful?
Thank findlindatavares
Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear findlindatavares, Thank you for comments regarding your recent stay at our property. We are so pleased you had a fabulous family break. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and...

Reviewed 21 November 2016 via mobile

I just back from a girls weekend in the White Horse Hotel and it was fabulous. We got a deal for 2 nights b&b, one dinner, pre-dinner cocktail, bottle of prosecco, 30min massage and a £25 foyleside voucher. We also were able to upgrade the massage with a dermalogica facial for only £20. The staff were all very friendly and...

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Helpful?
Thank Ju L
Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Ju L, Thank you for comments regarding your recent stay at our property. We are please you and your friends had a wonderfully girlie weekend. I will pass on your kind words to my colleagues. We value your feedback and by telling us what you liked about your stay and how we can improve, you are helping us deliver...

Earlswood, United Kingdom
Reviewed 17 November 2016

I booked 2 double non smoking rooms. However one smelt very badly of smoke. I asked reception if they would spay some air freshener, which they did, but even the next morning the smell was very strong. We ate in the restaurant and had a fantastic meal.

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Helpful?
Thank Joani99
Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Joani99, Thank you for comments regarding your recent stay at our property. We are please you and your family had a enjoyable stay. We value your feedback and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. All...

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Combining warmth and elegance with modern facilities, the White Horse Hotel is the ideal venue whether you travel for business or for pleasure. This 4 Star BEST WESTERN PLUS property is located on the main route from Derry-Londonderry to the famous Giants Causeway This ensures our guests are perfectly positioned to experience both the vibrancy of the historic Walled City and the stunning natural beauty of the North Coast. We are the most closely located hotel for the City of Derry Airport which is just 1km away.With just fifty-eight guest bedrooms we place an emphasis on personal service & a friendly attention to detail. Our hotel facilities include a Bar, Restaurant, Leisure center (with pool steam room,sauna and extensive gym) and beauty salon. ... more   less 

Additional Information about BEST WESTERN PLUS White Horse Hotel

Address: 68 Clooney Road, Derry BT47 3PA, Northern Ireland
Region: United Kingdom > Northern Ireland > County Londonderry > Derry
Price Range: $74 - $705 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS White Horse Hotel 4*
Number of rooms: 58
Reservation Options:
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Also Known As:
Best Western Derry
Derry Best Western
Hotel Style:
#4 Business Hotel in Derry
#6 Family Hotel in Derry
#8 Luxury Hotel in Derry
#8 Romantic Hotel in Derry
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS White Horse Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS White Horse Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in room 219..very spacious for a couple , but there are even bigger rooms , at really fair prices..”
 of 5 bubbles Martin_Logue1, 23 Jan 2017 | Read review
“208 was fine...assume the rest are the same”
 of 5 bubbles V5603QWgaryd, 9 Jan 2017 | Read review
“Advise hotel if travelling with young children or in a wheelchair”
 of 5 bubbles spen1709, 1 Jan 2017 | Read review
“we had room 223 ..family room close to steps down to spa and pool”
 of 5 bubbles findlindatavares, 21 Nov 2016 | Read review
“Once again I was on the first floor only the other side still very quite extremely comfortable.”
 of 5 bubbles Bargee69, 4 Nov 2016 | Read review
5 of 5