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DoubleTree by Hilton Aberdeen City Centre

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DoubleTree by Hilton Aberdeen City Centre
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1,265 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Aberdeen City Centre
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Showing 1,206: English reviews
Aberdeen, United Kingdom
Reviewed 3 November 2015

Best customer service we have experienced in a while. Staff across the board really made an effort to go above and beyond expectation. The hotel decor is in need of updating but all the main points were good, comfy bed, decent shower, clean, good bedside lighting. Good value for money, would recommend... decent restaurant and nice bar area.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Fiona J
Hemant M, General Manager at DoubleTree by Hilton Aberdeen City Centre, responded to this review

Dear Fiona J We are delighted to hear that you had a pleasant stay with us and we are really pleased that our staff went above and beyond your expectations. It is always a pleasure to receive such positive feedback and I thank you for taking the time to share your experience on TripAdvisor. Thanks again for your feedback. Kind...

Glasgow, Scotland, United Kingdom
Reviewed 1 November 2015 via mobile

It was interesting to go back to this hotel having stayed many times on business a few years ago. Despite moving to a Double Tree from another operator not a lot has changed. The good things are that food is served late which suited us. the food was reasonable but over priced. £16 for a burger or fish and chips...

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Helpful?
Thank Ricardo_Bear
Hemant M, General Manager at DoubleTree by Hilton Aberdeen City Centre, responded to this review

Dear Ricardo_Bear I appreciate you taking the time to review your recent stay at DoubleTree by Hilton, Aberdeen City Centre. We have taken on board your comments and will take the necessary action to make improvements where necessary. I will be sure to share your kind words regarding the staff with them, they will be delighted to hear that. Once...

Glasgow, United Kingdom
Reviewed 26 October 2015

Booked this hotel for an overnight stop in Aberdeen....was slightly concerned having read some of the reviews on here Quite frankly,some of the others must have stayed in a different place or we were treated entirely differently We booked a Platinum room....got a price for it at £89 including breakfast Arrived just after 1.00.... Free car park in a city...

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Helpful?
Thank Jim B
Hemant M, General Manager at DoubleTree by Hilton Aberdeen City Centre, responded to this review

Dear Jim B Thank you for reviewing your recent stay with us. We are pleased to hear that you had an enjoyable stay with us in our Platinum Club. I am glad you enjoyed the location of the hotel which is close to the beach and about 10 minutes walk from the city centre. I will be sure to share...

Reviewed 25 October 2015

I would steer clear of this hotel as there must be a better alternative in Aberdeen. The staff were extremely unhelpful and despite having checked more than once that we had booked a platinum wheelchair accessible room, when we arrived they had already given the room to someone else. They offered a substandard room claiming it would be just as...

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Helpful?
1Thank PKLH
Hemant M, General Manager at DoubleTree by Hilton Aberdeen City Centre, responded to this review

Dear PKLH Thank you for taking the time to write about your experience at DoubleTree by Hilton Aberdeen City Centre. I’m genuinely very sorry for the difficulties you came across when you arrived, when the Platinum accessible room you had pre-booked was not available. Although unable to find another Platinum accessible room, we were able to allocate you a standard...

Edinburgh, United Kingdom
Reviewed 19 October 2015

We stayed for one night (a Friday) and although the reception staff were fairly friendly the place had no atmosphere, the bar staff seemed uninterested and we did not get much attention when we had an evening meal in the restaurant. Although we arrived near to closing time, the servers could have made an attempt to look after us. The...

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Helpful?
Thank DJWebb0
Hemant M, General Manager at DoubleTree by Hilton Aberdeen City Centre, responded to this review

Dear DJWebb0 Thank you for your recent stay, and for taking the time to write a review. I’m sorry to hear that the service you received was not to our usual standard. It was especially disappointing to hear that our team did not go out of their way to look after you, and please be assured that we will work...

Falkirk, United Kingdom
Reviewed 15 October 2015

A really great hotel - situation perfect. Ideal for beach or 20 min walk to superb shopping centre. Clean rooms and beds comfy. Food excellent. Staff extremely friendly and helpful. Have been here countless times and will continue to come back. No problems - but all will be sorted out if anything does go wrong.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Annette C
Hemant M, General Manager at DoubleTree by Hilton Aberdeen City Centre, responded to this review

Dear Annette C Many thanks for writing your review. It’s always a pleasure for us to hear that our guests have enjoyed their stay, and I’m sure that the team will be delighted when I tell them about your comments. We hope to see you again soon. Best regards Hemant Markanday General Manager

Dundee, United Kingdom
Reviewed 15 October 2015

We had a large party at the weekend and I recommended the above hotel, to my dismay one of the suites I booked was not serviced , it had no hairdryer, bath robes and was covered in dust . The milk in the fridge was curdled , robes were delivered and amazingly no cords with them , this went on...

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Helpful?
1Thank John G
Hemant M, General Manager at DoubleTree by Hilton Aberdeen City Centre, responded to this review

Dear John G Thank you for your recent stay with us, and for your feedback. I’m very sorry for the problems that you came across in your room and also for the service you experienced. Please be assured that this is not our usual standard and we are working hard to address this with the team. We do value your...

Dundee, Scotland, United Kingdom
Reviewed 15 October 2015

We recently stayed here for three nights (fri-mon) We were here for a celebration wkend so didn't mind splashing out a bit know a suite in the Platinium club rather than just a standard room. We were horrified how dusty and generally tatty our room was. No hair drier, No robes No slippers Torn wallpaper & dust on every surface!!!!...

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Thank Bill B
Reviewed 13 October 2015 via mobile

Booked a night away for partners birthday in June and had a fab time. Hotel is in great location next to the seafront and amusments. With plenty of eating places and cinema near by. This room was booked through a voucher deal but we weren't treated any different. Would definitely recommend and return.

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Helpful?
Thank Laura M
Hemant M, General Manager at DoubleTree by Hilton Aberdeen City Centre, responded to this review

Dear Laura M Thanks for writing a lovely review, I’m glad to hear that you your partner enjoyed the birthday treat! I do agree that the hotel is in a great location with plenty to do nearby, and we look forward to welcoming you back again. Kind regards Hemant Markanday General Manager  

Aberdeen, United Kingdom
Reviewed 12 October 2015

Unhelpful reception, very uncomfortable room, felt like we were an inconvience and certainly did not feel welcomed at the hotel. Buffet style breakfast had the variety, however, quantity of fresh fruit salad and cooked breakfast items were low and not restocked. Had to constantly ask staff to be served, would have been completely ignored if we hadn't.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Tracy M
Hemant M, General Manager at DoubleTree by Hilton Aberdeen City Centre, responded to this review

Dear Tracy M Thank you for choosing to stay at DoubleTree Aberdeen, and my apologies for your experience at the hotel. I was most disappointed to hear that our staff were unhelpful, and I will work on this with the team. We will also continue to work on improving our breakfast buffet presentation and service. I do hope that on...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Room Service
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about DoubleTree by Hilton Aberdeen City Centre

Address: Beach Boulevard, Aberdeen AB24 5EF, Scotland
Region: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Price Range: $87 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Aberdeen City Centre 4*
Number of rooms: 168
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Also Known As:
Doubletree By Hilton Aberdeen City Centre Hotel Aberdeen
Doubletree Aberdeen City Centre
Hilton International Aberdeen
Patio Hotel Aberdeen
Aberdeen Hotel Patio
DoubleTree By Hilton Aberdeen City Centre Scotland
Hotel Style:
#16 Luxury Hotel in Aberdeen
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Aberdeen City Centre staff and other travellers.
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Leeds, United Kingdom
Hastings, United Kingdom

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Questions? Get answers from DoubleTree by Hilton Aberdeen City Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A free upgrade and discount to room rate was given as I had joined the free Hilton "club"”
 of 5 bubbles Shly-54, 21 Feb 2017 | Read review
“Great central location”
 of 5 bubbles cairntoul, 5 Feb 2017 | Read review
“The views from most rooms in the platinum club are lovely. Ask for a sea view.”
 of 5 bubbles Yvonne003, 3 Feb 2017 | Read review
“"Platinum" rooms are very spacious and offer a good view”
 of 5 bubbles phoenix021, 2 Feb 2017 | Read review
“The platinum club gives a better standard of room”
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