Was so excited about staying here as part of a surprise birthday break, organised by my husband. On arrival in the evening, we were advised that there was no space in the restaurant to eat. Though we could see plenty of empty tables in the bar, this alternative was not offered to us. Shown to our room by a friendly man who chatted about his family in Ireland. He was extremely welcoming and friendly. One of the few positive points of the trip. Left the room and had to have fish and chips from the chip shop for dinner in town. Our room seemed perfectly pleasant, though we noticed that there were no small toiletries in the bathroom. This was a bit of a surprise, considering the cost of the room. Bed comfortable though poorly made. Unfortunately the room looked out of the back of the hotel, the back of the kitchen, the bin area and the rear car park. Whilst far from ideal, this was most certainly exacerbated during the evening and morning, with staff using the emergency exit (at the side of our room) to come and go. Then there were the deliveries..... All together, not a good sleep at all. My husband spoke to someone on reception the following morning and they agreed to move us. The new room was nicer, it has to be said, though sound of children roaring up and down the corridor in the early morning and afternoon, had us pulling our hair out. The breakfast was chaotic. Shown to a table and asked if we wanted tea or coffee. Anything else, such a fruit juice or toast, you had to specifically ask for, as you were not automatically offered. The first morning, the breakfast was nice, though service was very slow. The second morning, we ordered and after 50 minutes, the food had not appeared. Staff were now cleaning tables in an all but empty restaurant. When asked where our breakfast was, the lady returned and advised that it was "just being plated up". When the food actually arrived, it was stone cold and we didn't eat it. The menu in the restaurant was sparce and uninspiring. We ate there once and again, 50 min wait for 2 burgers (£18 each and overcooked). We felt very sorry for the waiting staff to be honest. They are clearly trying there best, but they are very obviously seriously understaffed. All in all, there are few positives about this break, other than my amazing husbands company. The management/owners, most certainly need to look long and hard at their current offering, as it falls far under par!!! Stunning location and could be so good. Without a doubt, I am sure they wouldn't do so well, if it weren't for the fact that most of the country continue to pursue staycations, as opposed to go further afield. We won't be back and wouldn't recommend. …
Had a fantastic overnight stay here celebrating our engagement. Stunning views, amazing food, comfy room and we were made to feel so welcome by all the staff. Special mention to Jim who made us feel so welcome. Will definitely be back once the spa refurb is complete.
Great stay at this hotel, the room was large and very comfortable. Complimentary tunnoch bars and tea cakes which was a nice touch. The bathroom had a large walk in shower. Spa area superb with a great outside hot tub. Friendly staff and good food. Very nice, thank you.
Just spent a lovely couple of days in LOCHFYNEHOTELANDSPA FOOD AND ROOMEXCELLENT. STAFF WERE ATTENTIVE . SPA FACILITIES WERE EXCELLENT. THEIR Were no overcrowding felt covid safe can't wait to go back if I could I would go back today my favourite place to relax knowing I will be looked after. All the staff know you which is a plus 5 stars from me I would totally recommend to go here .
Hotel is nicely located and offers good spa treatments. Limited menu (4 or 5 mains, 1 steak 1 burger) and was expensive - asked for peppercorn sauce with steak. Told we don't do peppercorn. Bonemarrow Hollandaise only...! Disagree with service charge added to everything - should be my choice. And the phone system is a joke - no internal phone and calling reception via mobile constantly dropped out.