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Hetland Hall Hotel

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Carrutherstown, Dumfries DG1 4JX Scotland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (439)
Room & Suite (66)
Dining (30)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 8 hotels in Dumfries
Location
Cleanliness
Service
Value
Travellers' Choice

Finding an ideal charming hotel in Dumfries does not have to be difficult. Welcome to Hetland Hall Hotel, a nice option for travellers like you.

As your “home away from home,” the hotel rooms offer a flat screen TV, and getting online is easy, with free internet access available.

Guests have access to room service, baggage storage, and newspaper while staying at Best Western Dumfries. In addition, Dumfries Best Western offers breakfast, which will help make your Dumfries trip additionally gratifying. And, as an added convenience, there is free parking available to guests.

If you’re looking for something to do, Caerlaverock Castle, Robert Burns House, and Old Bridge House Museum are a nice way to spend some time.

Hetland Hall Hotel puts the best of Dumfries at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Free parking
Free internet
Bar / lounge
Kids' outdoor play equipment
Taxi service
Conference facilities
Banquet room
Baggage storage
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Special diet menus
Meeting rooms
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Sun terrace
24-hour front desk
Laundry service
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Room features
Housekeeping
Room service
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English
476Reviews19Q+A67Room tips
Traveller rating
  • 300
  • 99
  • 41
  • 23
  • 13
Time of year
Traveller type
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Popular mentions
Pennywise2 wrote a review Nov 2021
49 contributions22 helpful votes
Stayed at Hetland last week it's our 5th stay as we love the place. We checked in with no problems and were given the room keys and that's where we did have a problem! Firstly this room was at the other end of the hotel which was quite a treck for two over 70 year olds! When we eventually found it the room faced about 5 overflowing large bins and a dirty shopping container! Obviously we were not happy with this and tracked all the way back to reception with our luggage again! We politely informed the receptionist we were not happy with the room but she didnt look to happy about our complaint and passed us some keys and took the ones we had then just ignored us. Of all the times we have been here we have never been disappointed like this and we've stayed in all the suites and always had a good room. Every other part of our stay was good the new room,the food. The best thing though was the rest of the staff(apart from the receptionist😡) all were lovely a lot of young staff being trained who were very good👍It was a shame we had such a bad start and it spoiled our first day a bit.
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Date of stay: November 2021Trip type: Travelled as a couple
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Nixie67 wrote a review Nov 2021
Glasgow, United Kingdom46 contributions44 helpful votes
Booked the lazy Sunday package which was great value. Room was very nice with a modern bathroom. Lovely Outlook over the gardens. Afternoon tea was a disappointment with the sandwiches lacking in any imagination, service was poor. Dinner however was a different experience with friendly staff and excellent food. Breakfast was good too.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Plenty of car parking and nice garden centre a few minutes walk from the hotel.
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Paul P wrote a review Nov 2021
Bury St. Edmunds, United Kingdom487 contributions164 helpful votes
Staff without exception excellent that's why it's a 4 but really a 3.We stayed for 5 days and met many staff, all were extremely well trained and presented a great ability and did the company proud. 1 star knocked off for 2 reasons, the coffee absolutely abysmal, weak and must be a company thing to use less coffee? The coffee presented at breakfast insipid: so tried a cappuccino (the same) next day tried a latte, like warm milky water, and as frequent users of hotels and conferences we all know that all establishments are rated by the coffee! The other reason that removed 1 star is due to when we arrived there were 20 people (from a wedding party) all crowded in & around the entrance smoking, (it was raining) they were generally drunk too, horrible first impression that we had to negotiate through nearly turned around! it was only 4pm! If you don't want them to smoke there, then remove the helpfully placed communal ashtray and put up a no smoking sign. Hotel probably suits a wedding, stag or hen do resort rather than a holiday base. Menu uninspired, and running out of beans for breakfast just isn't excusable, especially 2 days in a row and on the first day I offered to nip to the shops for them! Lobster on menu, but apparently never been served. Portion sizes generous.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Look for a more boutique hotel, this is a corporate affair, unless you are a wedding party or...
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Gillian Marley M wrote a review Oct 2021
Dumfries, United Kingdom32 contributions24 helpful votes
Another fantastic afternoon tea with a wee extra this time ...a lovely small cup of soup definitely a great value for money with a great choice! This is definitely my love to go places. Beautiful settings,lovely dining with great service every time I go they never let us down .
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: Plenty of parking Great value Beautiful setting Great place for a special day or just to have...
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k8ith m wrote a review Oct 2021
Cheshire, United Kingdom868 contributions128 helpful votes
+1
We were lucky enough to stay in one of the penthouse suites prior to a friends wedding day. The room. Was spacious and well designed. The hotel itself was beautiful the staff friendly and accommodating. The food in the restaurant was delicious beautifully presented with great atmosphere. The room itself had some issues that I felt for the quality of the establishment could have been rectified to avoid the lower score here. Watermarks all over the ceiling which a lick of paint would have kept the standard of the rest of the building. The pull out bed myself and a friend shared was not the relaxing evening sleep we expected from a penthouse suite combined with not wanting to move during the night through fear of waking the bride with the squeaking of the springs. Overall a lovely place to stay but needs someone to focus on the finer details to keep the wow factor.
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Date of stay: October 2021Trip type: Travelled with friends
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PRICE RANGE
US$104 - US$158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western dumfries, dumfries best western
LOCATION
United KingdomScotlandDumfries and GallowayDumfries
NUMBER OF ROOMS
30
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Frequently Asked Questions about Hetland Hall Hotel
Which popular attractions are close to Hetland Hall Hotel?
Nearby attractions include Dino Park (0.5 km), Savings Banks Museum (4.9 km), and Ruthwell Cross at the Ruthwell Church (4.7 km).
What are some of the property amenities at Hetland Hall Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and free parking.
What food & drink options are available at Hetland Hall Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hetland Hall Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Hetland Hall Hotel?
Conveniently located restaurants include Drummuir Farm Ice Cream, The Coach House Bar and Restaurant, and The Oro Distillery.
Does Hetland Hall Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Hetland Hall Hotel?
Many travellers enjoy visiting Robert Burns House (12.2 km), Caerlaverock Castle (9.2 km), and Sweetheart Abbey (13.8 km).
Does Hetland Hall Hotel have any great views?
Yes, guests often enjoy the park view available here.
Is Hetland Hall Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.