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Cairndale Hotel & Leisure Club

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706 Reviews from our TripAdvisor Community

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Showing 700: English reviews
Irvine, United Kingdom
Reviewed 8 April 2015 via mobile

Four couples stayed here last month for the Elvis tribute weekend The men played golf two days which was arranged by the hotel. We stayed in recently decorated rooms which were excellent,roomy and very clean. The food and service was first class and all the staff especially the receptionists went out of their way to make it a very enjoyable...

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Helpful?
3Thank jintypotts
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review

H Jinty Thank you for taking the time to write such an excellent review of your recent visit to the hotel. I was delighted to hear how much you enjoyed the arrangements for your golf break and we're certainly finding that more and more of our golfers are deciding to come along to our Tribute nights. These nights are particularly...

ayrshire
Reviewed 6 April 2015

Was using the hotel as was going to a conference. Used booking.com as couldn't get through to the hotel. Left a message on their answering machine but no-one phoned back to arrange a booking. However, when arrived was met by a fantastic and helpful member of staff. My room was a family room which was a great size (however bathroom...

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Helpful?
3Thank rhnmckill
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review

I was sorry to hear about the mix up with your booking and I can only apologise for any inconvenience. It was great to hear how much you enjoyed your stay after the initial hiccup and hopefully you won't have the same problem when you book again in the future.

Johnstone , scotland
Reviewed 1 April 2015

we booked DB&B basis for our elderly friends who are celebrating their Golden Wedding and ourselves and our dog at the cost of £240 unfortunately this was the worst value for money we have experienced in many years of staying in hotels in the UK and abroad the duty manager Hanna instead of welcoming us had an attitude problem and...

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Helpful?
2Thank ewanfinlay
MatthewWallace, Manager at Cairndale Hotel & Leisure Club, responded to this review

Dear Mr Finlay Thank you for taking the time to post a review. I was sorry to read the contents of your review and clearly there's mixed feedback about the staff you met during your stay (albeit that two out of the three staff members you encountered received positive feedback!) It 's sometimes difficult to respond when guests suggest that...

Blantyre. Scotland
Reviewed 29 March 2015

This is an excellent hotel. Room was clean and comfortable. Staff from reception to leisure club and from restaurant to bar staff were very courteous, informative and a great sense of humour. Lovely people to talk to. Indoor pool are with sauna and steam room was very relaxing. Buffet breakfast was nice and warm and replenished quickly. If you like...

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Helpful?
2Thank Totty65
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review

Thank you for taking the time to post an excellent review following your recent visit to the Cairndale. Your comments about the friendliness of our staff is particularly pleasing and I'm sure everyone concerned with your visit will appreciate your feedback.

Glasgow, United Kingdom
Reviewed 27 March 2015

We went with friends for a relaxing couple of days away that is exactly what we got. Yes the room was petite but it is somewhere to lay your head it was exceptional clean, bright and fresh as was the bathroom. We ate the first night in the hotel restaurant fantastic food very tasty and good value service was relaxing...

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3Thank Gizmo7072
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review

I was delighted to read the contents of your review and to hear how much you enjoyed your recent visit to the hotel with friends.

Glasgow
Reviewed 23 March 2015

My Fiance and I booked a 2 night stay and can honestly say we won't be back. We visit Dumfries on a regular basis and always stay in b and bs. We tried the hotel this time as it looked nice from the outside. On entering the reception area we thought we had been transported back to the 60s, very...

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5Thank angela148
Carlisle, United Kingdom
Reviewed 21 March 2015

Booked hotel accommodation in 2014 for a special event. Was promised much, but when the time came, the hotel did not deliver as promised. Hotel was very busy the weekend we stayed, but the staffing ratio was insufficient to cope with the demands of the many groups using the hotel. Service in the restaurant was painfully slow, taking just short...

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4Thank Mumgle34
Harrogate, United Kingdom
Reviewed 28 February 2015

I left Dumfries in 1981, at that time the Cairndale was a real hotel. A hotel where you could stay, have lunch, a drink, high tea! My booking was very rushed, last minute, a cancellation in order that I could meet up with a much loved old friend. I paid for a double room (cancellation) although I was a single...

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5Thank peacoct
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review

As you may very well appreciate not every hotel is open at New Year and the Cairndale was indeed fully booked at this time with many of our guests returning to join us for our Hogmanay Celebrations. The New Year Package we offer includes entertainment every night and because of the number of guests staying in the hotel we use...

Reviewed 25 February 2015 via mobile

Had a meal at this place with work and the place wasn't as good as the price would make you think ! I handed back all three courses of the meal and left. I certainly won't be back to this place in a hurry , I would recommend not to eat here maybe have a pint but not to eat...

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4Thank Number-seven7
UK Various
Reviewed 21 February 2015

Booked a two night midweek stay in the Cairndale with 5PM.com. Cost £99 for two nights and on booking I also reserved a 4- course meal with a bottle of wine for an added £45. On arrival at around 1;30 the receptionist checked our room was ready which it was. We also received a call to check we found the...

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Helpful?
2Thank alanrphillips
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review

Thank you for such excellent feedback following your recent visit to the hotel.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge

Additional Information about Cairndale Hotel & Leisure Club

Address: English St., Dumfries DG1 2DF, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Price Range: $117 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cairndale Hotel & Leisure Club 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Cairndale Hotel And Leisure Club
Cairndale Hotel Leisure
Cairndale Dumfries Hotel
Hotel Style:
#5 Family Hotel in Dumfries
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Questions & Answers

Here's what travellers have asked, with answers from Cairndale Hotel & Leisure Club staff and other travellers.
2 questions
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Hampshire
5 months ago

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Questions? Get answers from Cairndale Hotel & Leisure Club staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stayed on 2 occasions and no complaints re position of rooms”
 of 5 bubbles butegirl2016, 3 Jan 2017 | Read review
“Squeaky floorboards in old part of hotel”
 of 5 bubbles ColinBoyne, 2 Jan 2017 | Read review
“Room 90 overlooked the car park but was very quiet”
 of 5 bubbles Ianlivi, 12 Dec 2016 | Read review
“We had 2 twin rooms very roomy on second floor one at front and one at back we had no problems at all”
 of 5 bubbles 170lottie, 3 Dec 2016 | Read review
“Upper floor perhaps facing the church across the road.”
 of 5 bubbles MrTerry, 30 Nov 2016 | Read review
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