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Gretna Hall

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Gretna Hall
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878 Reviews from our TripAdvisor Community

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Showing 875: English reviews
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A TripAdvisor Member
Lancaster, United Kingdom
1 review
Reviewed 6 days ago NEWvia mobile

Found the rooms dated stayed for two nights. First night arrived in afternoon had a bar snack food was nothing to write home about. Waiting for friends to arrive in bar area in to the evening only to find out no food after 10 no room service at all not good when have children also after 11 cash stop being...

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Thank A TripAdvisor Member
Rochford, United Kingdom
Reviewed 1 week ago

Stayed two nights for my daughter's wedding. My husband and I had a triple room each as we were looking after the grandchildren. The rooms were clean but nowhere in the bathroom to put toiletries ( who designs these bathrooms )? I couldn't turn the cold tap on in the bath and had to ring down to reception for assistance....

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Thank Brenda G
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Brenda for your review, I am pleased to see you enjoyed your overall experience with us at Gretna Hall! Sorry about the issues with your bath/shower, I can assure you these will be addressed ASAP. I hope to have an opportunity to personally welcome you back to Gretna Green in the near future. Kindest Regards Duncan

Polmont, Scotland, United Kingdom
Reviewed 1 week ago

Had an overnighter here and it was a decent stay. Bedroom was fine and the staff were pleasant and helpful. We had dinner and it was OK.The pate was disappointing though as it was clearly not home made. The battered haddock was fine but still had the skin on it which personally I don't like. My wife had a problem...

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Thank JohnS1960
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you John for your review, I am delighted to see that you enjoyed your first stay with us at Gretna Hall. Please accept my apologies for the hiccups with the evening meal, I'm pleased to see our staff were on-hand to assist with your concerns. I look forward to personally welcoming you back to Gretna Hall in the near...

Reviewed 1 week ago via mobile

We arrived on 14th Feb for two nights stay.. I called on the way asking if we could check in a lil earlier as to get ready in our room for our ceremony.. they were luvley, everything was ready on our arrival a good three hrs before original check in time. There aint many hotels would do this! We renewed...

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Helpful?
Thank fannie_annie_finlow
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Mark & Barbara for your detailed review, First and foremost, congratulations on your recent wedding! It was a pleasure to welcome you to the hotel and I'm delighted to see that the big day went according to plan. Your kind comments are greatly appreciated and have been shared with our hardworking team, who are delighted to receive them....

Scotland, United Kingdom
Reviewed 1 week ago

We stayed overnight here breaking our journey from the Scottish Islands to Lancashire, a perfect location for this. It proved an excellent choice, staff very friendly, helpful and welcoming - every one of them. We intended to eat in the lounge bar as we were tired after journey and didnt want to get dressed up. However we were told there...

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Thank 242valerie
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Valerie for your review, I am delighted to see you enjoyed your first visit to our hotel! I hope to have an opportunity to personally welcome you back to Gretna Hall in the near future. Hopefully with warmer weather next time! Kindest Regards Duncan

Oxford, United Kingdom
Reviewed 1 week ago

Stayed 2 nights due to wedding. Whilst the bedroom was modern looking the bathroom was very dated and could do with revamp. The door to our room was scratched badly and did not give a good impression. The hallways could also do with a freshen up. The breakfast was very good with a fabulous selection.

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Thank HolidaySeptember2010
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you for your review, I am pleased to see you enjoyed your first stay with our hotel. While I'm the first to admit we may look a little tired in some areas, our staff work extremely hard to ensure all areas of the hotel remain spotlessly clean. With a refurbishment scheduled to commence shortly, I am fully confident that...

Newcastle upon Tyne, United Kingdom
Reviewed 1 week ago

We stayed at this hotel on Saturday the 11th of Feb 2017 for a one nights stay using an Itison voucher which included dinner, bed and breakfast. On arrival at the hotel the receptionist was very friendly and helpful, we had an early check in and headed to our room. The corridors to the hotel and general outlook of the...

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Thank Rshanksy
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you for your detailed review, I am absolutely delighted to see you enjoyed your first stay with us at Gretna Hall! Your kind comments are greatly appreciated and have been shared with our hardworking team, who are delighted to receive them. With an exciting refurbishment program on the horizon, I look forward to welcoming you back to the new...

Falkirk, United Kingdom
Reviewed 2 weeks ago

Considering it was an on spec Friday night booking for the Saturday I was really pleased with my choice. Right from the welcome at reception, the bar staff through to housekeeping, everything was great. Really relaxing. Great gardens which will be really nice in better weather (it was freezing and blowing a gale when we were there). Stayed for an...

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Thank Lynne2209
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Lynne for your review, I am delighted to see you enjoyed your first visit to our hotel. Your kind comments with regard to the quality of service received from our staff are greatly appreciated and have been shared with our hardworking team. I hope to have an opportunity to personally welcome you back to Gretna Hall in the...

Newcastle upon Tyne, United Kingdom
Reviewed 2 weeks ago

Excellent room with views to the Solway Firth. Place clean and kept that way daily. Food was breakfast and evening bar meals. The breakfast was a buffet with a wide range of cereal and cooked food. The evening bar meal had a wide choice and the portions were huge. The staff were all most pleasant and helpful and I have...

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Helpful?
Thank mikea25242
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Mike for your review, I am absolutely delighted to see you enjoyed your first visit to our hotel. I hope it won't be too long before I have an opportunity to personally welcome you back to Gretna Hall. Kindest Regards Duncan

Scotland
Reviewed 2 weeks ago

This was an "Itison" deal for an overnight stay with dinner and breakfast. Absolutely delighted with the whole experience. We had a ground floor room(30) which I had requested, with a small patio area with 2 chairs and a table overlooking the pond and gardens. The room was a good size as was the bathroom (good quality complimentary toiletries). A...

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Helpful?
Thank mazglaz
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you for your review, I am delighted to see that you left delighted! Your kind comments are greatly appreciated and have been shared with our hardworking team, who are delighted to receive them. I look forward to personally welcoming you back to Greens in the near future. Kindest Regards Duncan

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Gretna Hall Hotel is an ideal setting for your leisure break thanks to its great location, charm and character. Originally built in 1710 as a manor house, our hotel, set in 10 acres of beautiful gardens offers all the character of a substantial historical building with all the facilities you would expect from a leading contemporary hotel. We cater for weddings, family celebrations, business meetings and overnight stays and a very warm welcome awaits you at Gretna Hall Hotel whatever your reason for visiting us. ... more   less 

Additional Information about Gretna Hall

Address: Gretna Green | Dumfriesshire, Gretna Green DG16 5DY, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Price Range: $91 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Gretna Hall 3*
Number of rooms: 100
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Also Known As:
Gretna Hall Hotel Gretna Green
Gretna Hall Green
Gretna Hall Hotel Green
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Questions & Answers

Here's what travellers have asked, with answers from Gretna Hall staff and other travellers.
7 questions
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South Shields, United Kingdom
over a year ago
10 months ago
Blairgowrie, United Kingdom
over a year ago
over a year ago

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Questions? Get answers from Gretna Hall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We asked for a quiet room overlooking the garden if possible and were allocated room 26 on ground floor which was lovely.”
 of 5 bubbles 242valerie, 16 Feb 2017 | Read review
“Ask for a front facing room for the best view.”
 of 5 bubbles mikea25242, 11 Feb 2017 | Read review
“Room 30 ground floor with small patio overlooking the pond and gardens”
 of 5 bubbles mazglaz, 7 Feb 2017 | Read review
“front facing room”
 of 5 bubbles misshurn1909, 23 Jan 2017 | Read review
“Don't book ground floor room noise from above”
 of 5 bubbles ScottyDog63, 18 Jan 2017 | Read review
5 of 5