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Smiths at Gretna Green Hotel

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Smiths at Gretna Green Hotel
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1,349 Reviews from our TripAdvisor Community

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Showing 1,344: English reviews
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Farnborough
Reviewed 2 days ago NEWvia mobile

Had a wonderful stay at Smiths. Staff absolutely fantastic, nothing was a bother, very family orientated. Have to say Peter was brilliant, went above and beyond our expectations and a big thanks to him.

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Thank Deisehurler73
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you for your review, I am delighted to see you enjoyed your first visit to our hotel! Your kind comments are greatly appreciated and have been shared with our team, who are delighted to receive them (especially Peter!). I hope to have an opportunity to personally welcome you back to Smiths in the near future. Kindest Regards Duncan

Reviewed 2 days ago NEWvia mobile

My husband and I have recently returned from Gretna Green from our beautiful wedding that was arranged by Smiths and took place in the Blacksmiths Workshop which was everything I had hoped it would be and more! . We stayed in the Bensmoor cottages which are just across the road from the main hotel. The cottage was amazing! The child's...

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Thank MachPT
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you for your detailed review, First and foremost, congratulations on your recent wedding! I am absolutely delighted to see that we were able to surpass your expectations during your recent stay. Your kind comments are greatly appreciated and have been shared with our hardworking team, who are delighted to receive them. I hope to have an opportunity to personally...

Liverton, United Kingdom
Reviewed 3 days ago NEW

Stayed here the night before our Wedding at The Old Blacksmith's Shop. We arrived earlier than we expected, but our room was ready. Beautiful room and facilities, flame effect fire. All very romantic. The Wedding advisor was really helpful, explaining exactly what we could expect. Breakfast was plentiful and the housekeeping/maintenance is very swift. Our kettle blew up and we...

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Helpful?
Thank Lynx60
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you for your review, I am absolutely delighted to see you enjoyed your wedding experience with us at Smiths! Your kind comments regarding our wedding advisers are greatly appreciated and have been hared with our hardworking team. Please accept my sincere apologies for the shock with the kettle! I'm pleased to see our staff were on-hand to immediately fix...

Liverpool, United Kingdom
Reviewed 5 days ago NEW

My husband and I have just returned from a days away in Scotland and as it was a long drive up North, we decided to spend one night at Gretna before driving on. We arrived at Smiths in the afternoon and were welcomed by two, very friendly members of staff on the front desk. Our room was lovely, very clean,...

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Helpful?
Thank scousebird2011
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you for your review, I am absolutely delighted to see we were able to surpass your expectations during your recent stay! I look forward to personally welcoming you back to Smiths in the near future. Kindest Regards Duncan

Reviewed 1 week ago via mobile

Stayed recently for our 10th wedding anniversary. I booked a package including a blessing at the Blacksmiths shop. It was worth every penny. We stayed in a family room. These rooms are modern and spacious. There was a big comfy double bed in the main part of the room and in a section off the hallway was a bunk bed...

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Thank XCB81X
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you for your detailed review, First and foremost, congratulations on your landmark 10th anniversary! I am absolutely delighted to see that all aspects of your recent stay lived up to (and dare I say surpassed) your expectations. I hope to have an opportunity to personally welcome you back to Smiths in the near future. Kindest Regards Duncan

Morpeth, United Kingdom
Reviewed 1 week ago

Hotel was fantastic staff professional and friendly, we stayed in Thistle Suite - would recommend- very luxurious. Food was lovely- great variety. Lots to do in area-Gretna outlet centre was fantastic 5 minutes drive away.

Review collected in partnership with this hotel
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Helpful?
Thank jackied060567
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you Jackie for your review, I am delighted to see you enjoyed your recent stay in our Thistle Suite! Fingers crossed it won't be too long before I have an opportunity to welcome you back to Smiths. Kindest Regards Duncan

dumfries
Reviewed 1 week ago

Another fantastic stay , this was a surprise treat from my children for mothers day. The rooms are very comfortable and a great size, staff very friendly and the food in the restaurant is amazing and very reasonably priced would recommend this hotel to anyone looking for a night or few days away ...

Review collected in partnership with this hotel
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Thank lizadumfries
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you Liza for your review, I am absolutely delighted to see you enjoyed your special Mother's Day treat! Your kind comments are greatly appreciated and have been shared with our hardworking team. I hope to have an opportunity to personally welcome you back to Smiths in the near future. Kindest Regards Duncan

Reviewed 1 week ago via mobile

Found this to be one of the best hotels stayed at the only down side was reception found some of the staff not up to the very high standard of the rest of the staff ie bar staff,room staff and resturant staff will go back

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Thank burtjohn
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you John for your review, I am absolutely delighted to see you enjoyed your recent stay with us at Smiths. I hope to have an opportunity to personally welcome you back to Gretna Green in the near future. Kindest Regards Duncan

Billericay
Reviewed 2 weeks ago via mobile

Attended a friends wedding and stayed for two nights. Staff were superb .....Lewis,Hannah and Jamie made our stay. They went the extra mile to make the evening go without hitch !😀 I cannot thank them enough. Rooms were very good Facilities very good Food very good The presentation of our cheeky vimto and cocktails unparalleled 👍 I would thoroughly recommend...

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Helpful?
Thank Paul D
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you Paul for your review, I am absolutely delighted to see all aspects of your recent stay surpassed your expectations! Your kind comments are greatly appreciated and have been shared with our hardworking team, who are delighted to receive them (especially Lewis, Hannah & Jamie!). I hope to have an opportunity to personally welcome you back to Smiths in...

Drumnadrochit, United Kingdom
Reviewed 2 weeks ago

I recently visited here again en route to visiting family in Yorkshire. I live on Loch Ness so stop off here on my way down and then back up again. As always the service and standards offered were excellent. On both occasions I was warmly greeted and dealt with by Fleur(hope I have spelt it right!). She was very helpful,...

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Helpful?
Thank ABC123Wakefield
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you for your review, I am absolutely delighted to see that we were once again able to surpass your expectations. Your kind comments are greatly appreciated and have been shared with our hardworking team, who are delighted to receive them (especially Fleur!). I look forward to personally welcoming you back to Smiths during your next trip south of the...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about Smiths at Gretna Green Hotel

Address: Gretna Green DG16 5EA, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Price Range: $154 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Smiths at Gretna Green Hotel 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
Classic Hotel Gretna Green
Gretna Green Classic Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Smiths at Gretna Green Hotel staff and other travellers.
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Questions? Get answers from Smiths at Gretna Green Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Back of hotel against motorway, but was not an issue.”
Lynx60, 20 Apr 2017 | Read review
“Thistle Suite was fantastic ”
jackied060567, 11 Apr 2017 | Read review
“We had a double room but on arrival you can upgrade for a small amount ”
lizadumfries, 11 Apr 2017 | Read review
“Don't get a front facing room near the main door, too many smokers and noisy in the early morning people smoking and talking loud”
garycG1268KC, 27 Mar 2017 | Read review
“Would imagine all rooms the same, even numbers face the old blacksmiths shop”
lynnt597, 26 Mar 2017 | Read review
5 of 5