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BEST WESTERN Moffat House Hotel

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BEST WESTERN Moffat House Hotel
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618 Reviews from our TripAdvisor Community

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Showing 614: English reviews
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Glasgow, United Kingdom
Reviewed yesterday NEW

Had lunch here. Food a bit disappointing, potato wedges and haggis croquettes overcooked. Lamb chops underdone and tough. Irksome was the fact that one of our party had to wait for his main course while the rest of us had to start ours least they got cold. All diners should get their main course served at the one time. Whole...

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Helpful?
Thank Phyllis B
Dunfermline, United Kingdom
Reviewed 3 days ago NEW

We returned home yesterday after spending two nights here, hotel is beautiful,charming we couldn't fault it !! We had a room at the front of the hotel, bed was comfortable, room nicely decorated. In the room there was a bottle of Moscato & Lindt chocolates as well as lots of tea,coffee,hot chocolate,milk & biscuits. Bathroom was well equipped,bath,shower, fluffy towels...

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Thank littlemisscurious5
glasgow
Reviewed 4 days ago NEW

On arrival we were met by a lovely receptionist (i think it was Stacey) i was blown away by her customer service skills, hence the 3! As i had paid for an Upgrade we were given the bridal suite, it was lovely but we were disappointed that the expected prosecco and chocolates which were part of our booking were not...

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1Thank hijock
Reviewed 1 week ago

Moffat is a delightful town near the England Scotland border and the Moffat House hotel adds to the experience. Friday night is steak night with 2 steaks and a bottle of wine for only £35. The steak was excellent and so was the wine. The staff are helpful and friendly.

Review collected in partnership with Best Western GB
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Thank James H
Stacey M, Manager at BEST WESTERN Moffat House Hotel, responded to this review

Thank you, James H, for taking the time to write us such a positive review. We're delighted you enjoyed your time with us and we hope welcome you back again soon. Kind Regards Stacey

Stoke-on-Trent, United Kingdom
Reviewed 3 weeks ago

What amazing staff nothing was too much trouble room was huge and extremely comfortable. My wife is a vegetarian and nothing on the menu suited her. The chef went out of his way to create a meal for her

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Helpful?
Thank Totalstardom
Stacey M, Manager at BEST WESTERN Moffat House Hotel, responded to this review

Thanks fro your kind review, Totalstardom. We're glad to hear that all staff were so accommodating. We hope you'll stay with us again if you happen to be in the area. Kind Regards Stacey

north west england
Reviewed 3 weeks ago

Really enjoyable stay, hotel is well situated, staff very helpful and courteous. The food at both breakfast and dinner was marvellous and reasonably priced. The hotel really looks and absolutely is lovely. Well worth a visit if you're thinking of visiting the area.

Review collected in partnership with Best Western
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1Thank leylanders4
Stacey M, Manager at BEST WESTERN Moffat House Hotel, responded to this review

Thank you for your review, leylanders4. We're delighted you enjoyed you staying and dining with us. We hope you'll pay us a visit again soon! Kind Regards Stacey

Glasgow, United Kingdom
Reviewed 3 weeks ago

Most helpful and welcoming staff ,great first impression of the hotel.The room (6) was clean, equipped well, roomy, comfortable and bright. Excellent service in the both the bar where we had lunch and the conservatory where we had dinner in the evening, the food was tasty , wholesome very good value with the service in both places attentive and efficient....

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Helpful?
Thank michaelmitchell32
Stacey M, Manager at BEST WESTERN Moffat House Hotel, responded to this review

Thank you, michaelmitchell32, what a delightful review to read. We're very happy to hear that you enjoyed your time with us, it's what we strive for. We also hope you can stay for longer next time, it would be a pleasure to have you stay with us again. Kind Regards Stacey

Penrith, United Kingdom
Reviewed 4 weeks ago

We stayed in the hotel with our dog and 2 friends. Really enjoyed the whole experience, the hotel, town and great local walks. Nice to find local independent shops where the staff are trained, friendly and helpful. The hotel was welcoming, friendly and staff were helpful and cheerful. The bedroom smelt fresh and clean, nicely furnished and decorated. The breakfast...

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Helpful?
Thank pamela b
Stacey M, Manager at BEST WESTERN Moffat House Hotel, responded to this review

Thank you very much, pamela b, for such a wonderful and positive review! This is exactly what we are aiming for here at Moffat House and it's great to see that it's noticed. We will work on the coffee situation for you so it would be great if you'd come back for a visit. Kind Regards Stacey

Edinburgh, United Kingdom
Reviewed 14 February 2017

Had a nice night here last weekend. We arrived after 3pm but our room was not ready. After going for a walk it still wasn't ready so we parked ourselves in the bar with a drink until the room was ready. We had a room on the ground floor which was quite big. The shower was a bit slow in...

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Helpful?
Thank fifibroon
Stacey M, Manager at BEST WESTERN Moffat House Hotel, responded to this review

Thank you for taking the time to write this positive review, fifibroon. Check in can be slightly later with a full house the night before, so we are sorry about that. Happy to hear you enjoyed breakfast though, it's something we are complimented on a lot. We hope to welcome you back soon. Kind Regards Stacey

Reviewed 13 February 2017 via mobile

Stayed here last Saturday. Hotel was very welcoming friendly and cosy.Lounge had a log fire and really cumphy couches to relax in with a nice drink. Massive choice of whiskies avaliable. Full cooked breakfast along with the usual cereal fresh bread and quasiants. I would highly recommend this hotel to anyone looking to visit. We had dinner at a great...

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3Thank gilbrrt31
Stacey M, Manager at BEST WESTERN Moffat House Hotel, responded to this review

Thanks for your very kind review, gilbrrt31! We are delighted to hear you enjoyed your time with us. With 30+ malt whiskys available it can be a tough choice, I hope you found a few that you enjoyed. We hope to welcome you back sometime soon. Kind Regards Stacey

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
BEST WESTERN Moffat House Hotel
BEST WESTERN Moffat House Hotel
Cuisines: British, Scottish
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN Moffat House Hotel is an elegant mansion transformed into a stylish and comfortable retreat for family and friends, set ​in the charming Victorian spa town of Moffat. Built for The Earl of Hopetoun in the 1750s, it has been carefully maintained and modernised to retain all of it's elegance. Proprietors The Lawson family, along with their friendly staff, offer you a very warm welcome. Only 45 minutes from Glasgow, over 1 hour from Edinburgh and 15 minutes' drive from historic Gretna, The Moffat House Hotel is the ideal retreat to help you make the most of your time in the area. Set within private grounds, this stunning Victorian style hotel combines traditional elegance, comfort and a warm welcome. Keep connected from the comfort of your guest room with WiFi. Your room uniquely reflects the character of this traditional building without compromising on modern amenities. Check in to a Deluxe Four Poster guestroom and enjoy extra space, and beautiful views of the Scottish countryside. You can expect a heartfelt welcome, superb facilities. We have beautiful rooms equipped with everything you need for a relaxing break, so make our hotel your home and relax, have fun with or without the kids and enjoy very special grown-up time for yourselves. We are sure it will be a stay to remember. ... more   less 

Additional Information about BEST WESTERN Moffat House Hotel

Address: High Street, Moffat DG10 9HL, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Moffat
Price Range: $91 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Moffat House Hotel 3*
Number of rooms: 22
Reservation Options:
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Also Known As:
Best Western Moffat Hotel
Moffat Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Moffat House Hotel staff and other travellers.
4 questions
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Sunderland
9 months ago
Lonescot
over a year ago

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Questions? Get answers from BEST WESTERN Moffat House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a top floor room”
 of 5 bubbles hijock, 20 Mar 2017 | Read review
“Ask for an upgrade the staff will do everything in their power to meet your needs”
 of 5 bubbles Totalstardom, 1 Mar 2017 | Read review
“For better water pressure ask for a ground floor room”
 of 5 bubbles Sedgy, 1 Feb 2017 | Read review
“Request a room on the first floor so that people in the car park can't see through your window.”
 of 5 bubbles Chris0scott, 14 Jan 2017 | Read review
“Room 5 is a family room overlooking the high street.”
 of 5 bubbles nikdubrov, 3 Jan 2017 | Read review
5 of 5