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Premier Inn Kilmarnock Hotel

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Premier Inn Kilmarnock Hotel
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314 Reviews from our TripAdvisor Community

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There are newer reviews for Premier Inn Kilmarnock Hotel
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Showing 312: English reviews
Workington
Reviewed 3 weeks ago

We have stayed at several Premier Inns in the past including the Kilmarnock hotel and were a ittle disappointed on our stay this time. The receptionist was very friendly and efficient and far better than the automated check in at some hotels. The room was clean but the bathroom was in need of upgrading with a poor shower flow and...

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Helpful?
Thank dhardcastle30
Dorene M, Manager at Premier Inn Kilmarnock Hotel, responded to this review

Hi dhardcastle30, I'm sorry you were disappointed with your recent stay with us. Thank you for taking the time to write your review so I can understand better what was wrong. The team all work incredibly hard so it's always nice to pass on positive comments from our guests. I'm sorry there was an issue with the shower. I've checked...

Reviewed 4 weeks ago via mobile

So very true the beds are just soo comfy, absolutely super...Room was pretty cool though even after turning up the heat which seemed to make little difference...decor a little tired looking but all in it was a comfortable stay.. Receptionist was lovely on arrival and very helpful.

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Helpful?
Thank Martyne04
Dorene M, Manager at Premier Inn Kilmarnock Hotel, responded to this review

Hi Martyne04, Thank you for your recent review following your stay with us while away with work. As you say the beds are incredibly comfy, we have recently had the new Hynos beds put into each of our bedrooms. All the guests have been giving us great feedback about them. I'm sorry your room was a little cool on arrival....

Reviewed 5 weeks ago via mobile

As the adverts say... Premier Inns do have the most comfortable beds! I have to say my lad had one of the pull out beds as we had a family room and it was not as comfortable as the double beds but he is a big lad at 5.8 but it was only for 3 nights. The rooms were spacious,...

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Helpful?
Thank Bernadette H
Dorene M, Manager at Premier Inn Kilmarnock Hotel, responded to this review

Thank you Bernadette H, for taking the time to write your review following your stay. We really do appreciate your feedback. I'm sorry your son didn't have as good a sleep, the pull out beds are really designed for smaller children. The sofa bed in the room is the same size as a single bed. I'm glad you enjoyed the...

Campbeltown, United Kingdom
Reviewed 31 October 2016

Friendly, welcoming staff on arrival. Room clean & quiet. And all for £34.50! Fantastic! Restaurant (Brewers Fayre) attached to hotel, is handy for breakfast (kids eat free if booked thro premier inn), meals or a night cap! Plenty parking available.

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Helpful?
Thank Susan M
Dorene M, Manager at Premier Inn Kilmarnock Hotel, responded to this review

Hi Kinloch1936, thank you for your recent review, we really appreciate you taking the time. Lovely comment re my team, they all work incredibly hard so it's always nice to hear positive feedback. I'll pass on your comments to them. As you say we have a Brewers Fayre next door and this is open daily from breakfast through to last...

Kent
Reviewed 29 October 2016

I have stayed here about four times now. My mum has been in and out of the hospital 5 minutes from the hotel. The staff are great here and it a good rendevous for the family. Lunches and breakfasts are great and good value. The rooms are clean, comfortable and value for money

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Thank grannyKent
Dorene M, Manager at Premier Inn Kilmarnock Hotel, responded to this review

Hi grannyKent, Thank you for taking the time to write your review. I hope your Mum if keeping a lot better. As you say we are situated very close to the hospital but also the ferries to the west coast and also motorway to Glasgow. Thank you for your lovely comment re the team, they all work incredibly hard so...

Westcliff-on-Sea, United Kingdom
Reviewed 27 October 2016 via mobile

The team at Premier Inn Kilmarnock are simply outstanding and certainly 'go the extra mile' for their guests. Whilst the hotel and adjacent 'Cotton Mill' Brewers Fayre are the usual excellent value offering, it is the staff who make the difference. Every team member we met on our recent visit was enthusiastically committed to their respective roles in customer care....

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Helpful?
Thank David H
Dorene M, Manager at Premier Inn Kilmarnock Hotel, responded to this review

Thank you David H, for your recent review, we really welcome all feedback and appreciate you taking the time. I really appreciate your comments about the team as they all work incredibly hard to ensure that each and every guest has the best possible stay. As you say we are located next door to a Brewers Fayre which is open...

Reviewed 14 October 2016 via mobile

Very easy to get fox Arrived on Sunday evening . Quick check in and room was lovely and spacious. The bed was amazing exactly what i needed after driving two hours from the boat! Would recommend and will return.

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Thank Mary M
Dorene M, Manager at Premier Inn Kilmarnock Hotel, responded to this review

Hi Mary M, thank you for your recent review. We always appreciate all comments we receive. Glad you found the bed 'amazing', we have just taken delivery of the new Hynos beds and all our guests seem to really like them. We hope you get a chance to re-visit u next time you are in the area. Kind regards Dorene...

Glasgow, United Kingdom
Reviewed 13 October 2016 via mobile

We stayed at this hotel for one night. There was plenty of parking. Check in was done online so all that was required on arrival was to collect the key for the room. The room was clean and comfortable. The room had tea/coffee making facilities which made me happy. I just wished I'd picked up some extra from reception as...

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Helpful?
Thank missdb1
Dorene M, Manager at Premier Inn Kilmarnock Hotel, responded to this review

Hi missdb1, thank you for your recent review, we really appreciate you taking the time. We're so happy you enjoyed your stay with us. As you say we offer additional complimentary tea, coffee and milk sachets at reception incase you need a top up. As you say we have a very large car park, free of charge, so no problems...

Dundee, United Kingdom
Reviewed 6 October 2016

Good parking, comfy bed, clean room, spotless bathroom, reasonable wifi, plenty channels on the telly and very friendly, helpful reception staff. There was loads on offer at breakfast but the cooked stuff had to be orderd. It came quickly but I prefer a buffet style breakfast so you can have a look and see what you fancy and help yourself...

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Helpful?
Thank kath t
Dorene M, Manager at Premier Inn Kilmarnock Hotel, responded to this review

Hi Kath t, thank you for taking the time to write your recent review. The team all work incredibly hard to make sure that each and every guest has the best possible stay. I'll pass on your comments re the bedrooms to the housekeeping team. I'm sorry you didn't enjoy breakfast on your first day. When the hotel is slightly...

UK
Reviewed 3 October 2016

I’m trying to find anything positive to say about this place, and the only thing I can come up with is that the room was clean. The Brewers Fayre next door takes dull uninspiring dining to a new level, the menu is utterly predictable, and any general ambience is non-existent. Coupled that with serving staff who appear to be nothing...

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Thank kelebek
WhitbreadHotels, Online Customer Service at Premier Inn Kilmarnock Hotel, responded to this review

Hi there, Thank you for taking the time to review your stay at our hotel. At Premier Inn it is our aim to provide a high standard of service and I apologise that on this occasion your stay fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Close to central Kilmarnock, west coast ferry services and the Burns Monument Centre ... more   less 

Additional Information about Premier Inn Kilmarnock Hotel

Address: Moorfield Roundabout | Annadale, Kilmarnock KA1 2RS, Scotland
Region: United Kingdom > Scotland > Ayrshire > East Ayrshire > Kilmarnock
Price Range: $78 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Kilmarnock Hotel 3*
Number of rooms: 64
Reservation Options:
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Also Known As:
Premier Inn Kilmarnock Hotel Kilmarnock
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Questions & Answers

Here's what travellers have asked, with answers from Premier Inn Kilmarnock Hotel staff and other travellers.
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Questions? Get answers from Premier Inn Kilmarnock Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is not much of a view from any of the rooms, but”
 of 5 bubbles grannyKent, 29 Oct 2016 | Read review
“Best for catch the ferry in the west of Scotland”
 of 5 bubbles fabianov609, 7 Jun 2016 | Read review
“If you have mobility problems ask for a ground floor room near reception”
 of 5 bubbles rosie551770, 22 May 2016 | Read review
“33 area out back best.”
 of 5 bubbles paultI1099RQ, 27 Apr 2016 | Read review
“Ask if you want a quiet room.”
 of 5 bubbles Celt55, 11 Jan 2016 | Read review
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