Apex Waterloo Place Hotel
23-27 Waterloo Place, Edinburgh EH1 3BG Scotland
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US$308
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About
#47 of 166 hotels in Edinburgh
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Travellers' Choice
Just around the corner from Calton Hill, the 4-star Apex Waterloo Place hotel epitomises luxury living in the heart of Edinburgh. With a stylish spa, swimming pool, restaurant, sumptuous rooms, and elegant suites, all with free WiFi, an Apex adventure awaits. Find yourself relaxing in your room with a comfy bed, flat screen TV and spacious en suite with a bath, walk-in shower, and Antipodes organic toiletries to help you stay green whilst you stay clean. The mini fridge and air conditioning will keep things fresh and some rooms have a Nespresso Coffee machine so you can make yourself at home. Cots and highchairs are available on request. With lots to choose from, book in for a relaxing spa treatment and unwind in the fitness and wellness facilities including a swimming pool with contemporary poolside seating, sauna, and steam room. If you’d rather sweat it out another way, head to the fitness suite – great for working up an appetite… Serving traditional Scottish cuisine, take delight in every bite at the award-winning Elliot’s restaurant. With elegant Georgian features and a grand fireplace, the bright, airy bar offers a range of fine wines and quality spirits. Situated in Edinburgh’s Old Town, just off Princes Street, the hotel is 550 yards from the historical Royal Mile. Plus, it’s just a 5minute walk to Edinburgh Waverley Railway Station and 15 minutes on foot from Edinburgh Castle.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Highchairs available
Taxi service
Business Centre with Internet Access
Street parking
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Desk
Housekeeping
Safe
Telephone
Coffee / tea maker
Flatscreen TV
Walk-in shower
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
City View
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
308Restaurantswithin 0.5 km
155Attractionswithin 0.5 km
23-27 Waterloo Place, Edinburgh EH1 3BG Scotland
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My wife and I stayed over for one night and cannot fault anything with our time at this hotel. Our check in and check out were smooth and the reception staff are all super friendly. The same can be said for the bar and the restaurant staff. We had breakfast and the choice was wonderful and cooked perfectly. Our room was clean as was the shower room/toilet. Highly recommended.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel
Responded 2 days ago
Dear guest, Thank you for choosing to stay at Apex Waterloo Hotel. We appreciate you taking the time to share your wonderful experience with us. It brings us great joy to know that your stay was flawless from start to finish. We are delighted to hear that our reception staff provided you with a smooth check-in and check-out process. Our team takes pride in delivering excellent service and creating a welcoming atmosphere for our guests. Your kind words will be shared with them. We are also glad to hear that you found our bar and restaurant staff to be friendly. At Apex Waterloo Hotel, we strive to provide exceptional service and create memorable dining experiences. It is gratifying to know that the breakfast options were to your liking and cooked perfectly. Your compliments will be passed on to our culinary team. Maintaining cleanliness is of utmost importance to us, and we are pleased to hear that both your room and the shower room/toilet were clean and met your expectations. Thank you for highly recommending our hotel. It means a lot to us that you enjoyed your stay and that we exceeded your expectations. We look forward to welcoming you back in the future and providing you with another exceptional experience. Best regards, Angelika I Duty Manager Apex Waterloo Place
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I thought Samantha at the front desk along with the whole crew in the restaurant for exceptional. This is a great hotel, very comfortable and central to old town, and the hop on hop off buses start right outside the hotel. You can’t go wrong with this hotel.
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel
Responded 2 days ago
Dear guest, Thank you for your wonderful feedback about Apex Waterloo! We're delighted to hear that Samantha at the front desk, as well as the entire restaurant crew, provided you with exceptional service. We take great pride in ensuring that our guests have a comfortable and memorable stay. We're glad to know that you found our hotel to be great, comfortable, and centrally located. Being situated in such a prime location allows our guests to easily explore the nearby attractions and landmarks. It's also fantastic that the hop-on-hop-off buses start right outside our hotel, providing convenient transportation options for sightseeing. We appreciate your recommendation and kind words. We strive to consistently deliver exceptional experiences to our guests, and your feedback motivates us to continue providing top-notch service. We look forward to welcoming you back to Apex Waterloo in the future! Warm regards, Angelika I Duty Manager Apex Waterloo Place
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good location. Inadequate lifts - often long wait. Room not ready for check-in, almost two hours late - though, conversely, being chased to leave room bang on 11am, on day of departure. Great bar and restaurant staff. During three mornings, breakfast - first two were excellent, with "menu selection" and waitress service - but, third morning was a self serve buffet and many items had run out / not been replenished, and, no orange juice or brown bread. Very clean and comfortable room with large, excellent bathroom and shower. Building layout makes for additional stairs to negotiate between lift / elevator, and rooms Or public areas.
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel
Responded 1 week ago
Thank you for choosing Apex Waterloo Place and for sharing your feedback with us. We appreciate your comments regarding various aspects of your stay. We apologize for any inconvenience caused by the wait for the lifts. We understand that waiting times can be frustrating, and we will review our procedures to ensure a smoother experience for our guests. We regret the delay in having your room ready for check-in and the promptness of reminding you of the check-out time. Our aim is to provide a seamless experience, and we apologize for falling short on this occasion. Your feedback will be shared with our team to ensure that improvements are made. On a positive note, we are pleased to hear that you had a great experience with our bar and restaurant staff. Providing excellent service is a priority for us, and we will pass along your kind words to our team. We apologize for the inconsistencies you experienced with breakfast. We strive to maintain high standards and ensure that all items are replenished in a timely manner. Your feedback will be shared with our breakfast team to address these issues and prevent them from recurring. Thank you for acknowledging the cleanliness and comfort of your room, as well as the excellence of the bathroom and shower. We are delighted that you found these aspects to your satisfaction. We appreciate your feedback on the building layout, and we will consider this for future improvements to enhance the accessibility and convenience for our guests. Thank you once again for your feedback. We value your comments and hope to have the opportunity to welcome you back to Apex Waterloo Place for a more satisfactory experience in the future. Warm regards, George Miliaras Front Desk Duty Manager, Apex Waterloo Place.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a deluxe room and were extremely happy. Initially we were going to book a standard room but I'm so happy we changed. The room was modern, spacious & clean with tall ceilings, huge windows and a skylight in the bath. The tub was enormous and made for luxurious soaking and the linens and bed were extremely comfortable. There are complimentary snacks & drinks and hot cooked breakfast every morning in the restaurant which gave each day a lovely start. The staff was wonderful and friendly and the hotel is clearly managed well. The hotel is close to bus stops (right in front) and tons of shopping. Our airport tram dropped us off at St Andrews Sq and it was an easy 10 min walk with rolling carryons. Waverley Train station is just steps away. It was our first trip to Edinburgh and honestly, our room and the Apex Waterloo made a beautiful city that much more pleasurable.…
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel
Responded 1 week ago
Dear Guest, Thank you for taking the time to share your wonderful experience at our hotel. We were absolutely thrilled to read your glowing review and learn that your stay exceeded your expectations. Your recommendation means the world to us! It is the highest compliment we could receive, and we are grateful for your trust and confidence in our establishment. We will continue to work diligently to ensure that every guest experiences the same level of excellence that you enjoyed. Once again, thank you for your generous praise and for choosing Apex Waterloo Place. We are honoured to have had the opportunity to serve you, and we hope to welcome you back for another exceptional stay in the future. Regards Irene Kowalczyk Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at the Apex Waterloo for 4 nights. Had previously stayed at the hotel last October '22. Staff are excellent, very attentive to our needs. Food excellent-has breakfast daily and has room service 1 night. Room large and clean. Would definitely stay again
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel
Responded 1 week ago
Dear Mr. Ferguson We would like to express our heartfelt appreciation for taking the time to share your positive experience a Apex Waterloo Place Hotel.. Your kind words and glowing review have truly made our day! We are thrilled to hear that your stay with us was exceptional and that every aspect of your visit met or exceeded your expectations. Providing memorable experiences and exceeding guest satisfaction is at the core of our mission, and we are delighted to know that we succeeded in achieving this goal during your stay. Kind Regards Irene Kowalczyk Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a truly exceptional hotel! It is rare that everything is perfect, but everything was just that here. Amazing staff, rooms, cleanliness, location, restaurant, and other amenities. Irene, the manager was so helpful with a problem that we had with our reservation. She literally saved our whole vacation in Edinburgh and was so nice and professional!
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel
Responded 1 week ago
Dear ge0rger0, Thank you for choosing Apex Waterloo Place Hotel . We are delighted you enjoyed your stay. We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon. Warm regards, Ilona|Reception
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a single overnight stay and the staff and checkiin process were smooth and room was clean although the view was terrible. We had concerns about our room door being a fire safety hazard and the shower door was so inneffectual we totally flooded the bathroom everytime we had a shower - a major trip hazard. Room service only had two (unsuitable) items on the menu late at night...virtually no choice at all. Can't see us every going back to an Apex.
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel
Responded 1 week ago
Dear Mr Riley Thank you for sharing your feedback regarding your recent stay with us. We apologize for the issues you encountered during your visit, and we understand your concerns about the doors and shower in your room. We take matters of safety and guest satisfaction seriously, and we regret any inconvenience caused. We also appreciate your feedback regarding the variety of menu choices in room service. Your comments have been noted, and we will review our options to provide a more extensive selection for our guests. We understand your disappointment with the value for money and your decision not to return. i have However emailed you separately and we hope that this offer demonstrates our commitment to addressing your concerns and providing a more enjoyable experience if you decide to give us another chance. Thank you once again for your feedback, and we hope to have the opportunity to regain your trust in the future. Best regards, David Gardiner Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In the right place, friendly helpful staff. Rooms were clean, beds amazingly comfortable. The little duck was an excellent touch and keepsake. Would def return. We were in room 703, this seemed the quieter side, friends in room 711, little bit of noise, early bins etc but didn’t spoil any part of the stay
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Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel
Responded 1 week ago
Dear Guest, Thank you for choosing our hotel to celebrate your birthday! We are delighted that you had a wonderful experience and we appreciate your kind review. If it is not too much trouble, we kindly request your assistance in conveying our sincere apologies to your friend for any disturbance caused. We value the comfort and satisfaction of all our guests, and we genuinely apologize for any disruption to their experience. We hope to have the pleasure of hosting you again for future special occasions, and we will strive to provide an even better experience. Once again, thank you for choosing our hotel and for sharing your feedback. We look forward to welcoming you back soon! Irene Kowalczyk Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Title says it all! Hotel is a few minutes walks from all main locations in Edinburg: princes’street, St. Andrew, castle (5 to 15mn walks counting lights traffics and hills to climb). Best feature is that Waterloo place is a cocoon on its own: 100m down the road you can see all the traffic from the city center, but you in front of the hotel there are almost no traffic. All tourist bust depart on the over side of the street and that is a mega plus. Staff was more than helpful during our stay and willing to share their knowledge of the city. We enjoyed the swimming pool at the end of the day (family trip with a non teenager going on 20) Full amenities available (sauna, running mills…) we did not try all that was available, but it was there. Cleanliness: check, hospitality: check, food and drinks: check (btw if you want something not on the menu- just ask the kitchen can do it) Will I come back? Definitely so!…
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel
Responded 2 weeks ago
Dear R21MSna Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and found our location to be convenient for exploring Edinburgh. We are pleased to hear that you appreciated the peacefulness of Waterloo Place and the fact that there is little traffic in front of our hotel. It is also great to hear that you found our staff to be helpful and knowledgeable, and that you enjoyed using our swimming pool and other amenities. We are glad to hear that our hotel met your expectations in terms of cleanliness, hospitality, and food and drinks, and we appreciate your kind words regarding our kitchen's willingness to accommodate requests. We are thrilled to hear that you plan to return in the future, and we look forward to welcoming you back and providing you with another enjoyable stay. Thank you again for your review. Best regards David Gardiner Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although not exactly offering particularly great value for money, this was a decent hotel with a very comfortable, spacious room, albeit a little bit characterless. The staff were friendly and helpful. The breakfast menu was excellent but on our final day it was buffet only (with limited choice and lukewarm food) with no warning or explanation as to why. The hotel was in an excellent location being very central and close to the station yet on a significantly quieter road than the main new town shops and attractions. I would happily stay here again but would probably explore other options before doing so.
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel
Responded 2 weeks ago
Dear Robert Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel to be decent, with a comfortable and spacious room, and that our staff were friendly and helpful. We appreciate your feedback on the breakfast menu, and we apologize for any inconvenience caused by the limited choice and lukewarm food on your final day. We will work to ensure that our guests are informed in advance of any changes to our breakfast service. We are pleased to hear that you found our location to be excellent, being very central and close to the station, while still situated on a quieter road. We appreciate your consideration of exploring other options, but we hope to have the opportunity to welcome you back and provide you with an improved experience in the future. Thank you again for your feedback. Best Regards David Gardiner Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$239 - US$386 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
apex waterloo place edinburgh, hotel apex waterloo place
LOCATION
United KingdomScotlandEdinburghBroughton & Calton
NUMBER OF ROOMS
184
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Claim Your ListingAPEX WATERLOO PLACE HOTEL: UPDATED 2023 Reviews, Price Comparison and 1,568 Photos (Edinburgh, Scotland) - Tripadvisor
Frequently Asked Questions about Apex Waterloo Place Hotel
Which popular attractions are close to Apex Waterloo Place Hotel?
Nearby attractions include The Chocolatarium (0.4 km), Escape Hunt Edinburgh (0.3 km), and Mackenzie Leather Edinburgh (0.4 km).
What are some of the property amenities at Apex Waterloo Place Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Apex Waterloo Place Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Apex Waterloo Place Hotel?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Apex Waterloo Place Hotel?
Yes, paid private parking nearby and street parking are available to guests.
What are some restaurants close to Apex Waterloo Place Hotel?
Conveniently located restaurants include Howies Waterloo Place, Mamma Roma, and The Haggis Box.
Are there opportunities to exercise at Apex Waterloo Place Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Apex Waterloo Place Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Edinburgh.
Are any cleaning services offered at Apex Waterloo Place Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Apex Waterloo Place Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Apex Waterloo Place Hotel?
Many travellers enjoy visiting Palace of Holyroodhouse (0.9 km), The Real Mary King's Close (0.5 km), and Edinburgh Vaults (0.5 km).