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Sheraton Grand Hotel & Spa

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#16 of 150 Hotels in Edinburgh
Certificate of Excellence
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Sheraton Grand Hotel & Spa
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2,539 Reviews from our TripAdvisor Community

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Showing 2,372: English reviews
Kingston-upon-Hull, United Kingdom
Reviewed 2 days ago NEW

We had a long weekend her with friends for a 50th birthday treat, The Hotel is amazing, The staff are extremely friendly and helpful from walking in the door to walking out , The service is excellent the Rooms fantastic and the Spar with indoor out door Jacuzzi on the floor is brilliant., The treatments we all had were wonderful,...

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Helpful?
Thank Gary S
Denver, Colorado
Reviewed 3 days ago NEWvia mobile

Fantastic service provided at arrival and departure. Great location and very modern room. Loved the colored lights option in the bathroom! :) Stayed at a few hotels between Ireland and Scotland and this was one of the better "good nights rest." Would definitely recommend and stay again!

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Thank Jessica H
Doha, Qatar
Reviewed 4 days ago NEW

Spent one night at the hotel attending a concert at the Usher Hall opposite. Efficient check-in, great room (with a view of the castle) and a tasty breakfast. What stood out for me was how helpful the staff were when I had to spend extra time in the hotel after I checked out setting up a new MacBook after I...

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Helpful?
Thank JoshMainka
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to share your comments with us. I am delighted that you enjoyed your stay with us and thank you sincerely for the very kind words with regards to my colleagues. I will take great pleasure in sharing these with the team, in particular Lena and Jakob. Thank you also for the recommendation...

Aberdeen, United Kingdom
Reviewed 6 days ago NEW

I've been lucky enough to stay in a few hotels in my time but I must say that so far this is the best. Great atmosphere, friendly staff and the room was first class. We had a go in the pool and sauna but did not try the full spa experience but that did look really good. A hotel of...

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Helpful?
Thank BuchanT
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for this wonderful five star review and for taking the time to share your feedback with us. I am delighted that you enjoyed your stay and thank you sincerely for the very kind words with regards to my colleagues. I will take great pleasure in sharing these with the team. Thank you also for the recommendation...

Ipswich, United Kingdom
Reviewed 6 days ago NEWvia mobile

What a great hotel we stayed in a club room which is a must, the room quite small and quirky bathroom but fine The club lounge is great with complimentary drinks 5-7 The best thing though is the access to the spa free of charge, probably the best spa I have ever been to

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Thank Alwaystravelling042
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for this great five star review and for taking the time to share your feedback with us. I am delighted that you enjoyed your stay in one of our Club Rooms and enjoyed the Club Lounge and access to One Spa's Thermal Suite & Hydropool. Thank you also for the recommendation and look forward to welcoming...

London, United Kingdom
Reviewed 6 days ago NEW

I have been a guest at the Sheraton Grand several times over the years and it is my go to hotel when ever I stay in Edinburgh on business or leisure. The beds are super comfy and I have had a consistently great stay. I had an issue with noise on one stay which the team dealt with quickly which...

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Helpful?
Thank Victoria P
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for this super review and for taking the time to share your feedback with us. As a regular and loyal guest, I am delighted that you enjoy your stays and thank you sincerely for the very kind words with regards to the high levels of service you received. I will take great pleasure in sharing your...

Newcastle upon Tyne, United Kingdom
Reviewed 6 days ago NEW

This hotel is excellent and ideally located for all the main attractions of Edinburgh. As soon as you arrive your made to feel very welcome and being an SPG member just ramps up this to the next level. I was given an upgrade and the room was fantastic and on the club lounge level made it easy to go and...

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Thank dgstravelinfo
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for this super five star review and for taking the time to share your feedback with us. I am delighted that you enjoyed your stay and thank you sincerely for the very kind words with regards to the high levels of service you received. I will take great pleasure in sharing your comments with the team....

Edinburgh, United Kingdom
Reviewed 1 week ago via mobile

We had our work nightout in the hotel (2/12/2016). The food was good and bar staff excellent but the whole experience was let down by overly aggressive and threatening security guard who kept dragging people of the dance floor. I feel hotel's management could really do a better job in vetting their staff and certainly I dont expect this type...

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Helpful?
Thank Slava K
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to share your comments with us. Whilst we are glad that overall you enjoyed your evening, we are truly sorry that you were less than impressed with the interaction of one of our associates. This will be investigated internally, thank you for highlighting this to us. Thank you again for your valuable...

Reviewed 1 week ago via mobile

We all enjoyed our stay it was a busy time and the executive lounge was full to capacity for drinks so we we were kindly served drinks and snacks just outside in the comfortable seating area. We also had our breakfast there was limited but was to be expected in the same lounge. Our room was lovely staff at reception...

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Thank 581ElaineW581
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to share your comments with us. I am glad that you enjoyed your stay with us and hope to have the opportunity to welcome you back in the near future. Warm regards Tristan Nesbitt General Manager

Aberdeen, United Kingdom
Reviewed 1 week ago

Stayed for 3 nights in the castle view suite on the 6th floor, this was a well earned break for me and my wife, from check in to departure everything went right, staff are excellent and very helpful, breakfast was excellent and bar area and staff very good, we had access to club lounge it was ok but not a...

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Helpful?
Thank Alan D
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to share your comments with us. I am delighted that you enjoyed your stay with us and thank you sincerely for the very kind words with regards to my colleagues. I will take great pleasure in sharing these with the team, in particular Francisco and Mariusz. Thank you also for the recommendation...

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Staying in West End

Neighbourhood Profile
West End
Prevailing winds meant that most cities that grew in industrial Britain had their most desirable neighbourhoods to the west – upwind of factory fumes. Edinburgh was no exception, with its wealthiest citizens settling in its West End and leaving behind grand Georgian townhouses, private gardens and genteel crescents. These backstreets remain as dignified and sleepy as ever, and most of the action here lies along the district’s busy main roads. Lothian Road connects to southern Edinburgh and harbors a vague entertainment district: three theatres and the city’s main indie cinema. All attract a select crowd, the sort who appreciate the Saturday Edinburgh’s Farmers’ Market around the corner. The West End’s other great thoroughfare, Shandwick Place, is dominated by trams trundling out to the suburbs and airport, and shoppers picking up last-minute items before hopping aboard.
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand has been Edinburgh's gathering place for many years and it is the perfect place to discover this unique destination. From the moment you set foot inside the granite-floored lobby, you'll feel welcome. One Square, our restaurant and bar, serves a delicious range of classic British dishes all day long, while our beautiful bedrooms blend contemporary comfort and Scottish materials with cutting-edge technology. Of course, some things at the Sheraton have always been unbeatable, from One Spa's iconic rooftop Hydropool, to the breath-taking views of Edinburgh Castle. We can't wait to share them with you. ... more   less 

Additional Information about Sheraton Grand Hotel & Spa

Address: 1 Festival Square, Edinburgh EH3 9SR, Scotland
Region: United Kingdom > Scotland > Edinburgh > West End
Price Range: $247 - $741 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Hotel & Spa 5*
Number of rooms: 269
Reservation Options:
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Also Known As:
Sheraton Grand Hotel Edinburgh
Sheraton Grand Hotel And Spa
Sheraton Edinburgh
Edinburgh Grand Hotel Sheraton
Edinburgh Sheraton Spa
Sheraton Spa Edinburgh
Sheraton Grand Hotel & Spa Edinburgh, Scotland
Hotel Style:
#13 Luxury Hotel in Edinburgh
#16 Romantic Hotel in Edinburgh
#29 Business Hotel in Edinburgh
#33 Family Hotel in Edinburgh
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Hotel & Spa staff and other travellers.
22 questions
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Los Angeles, California
7 days ago
Newcastle upon Tyne, United Kingdom
Adelaide, Australia
7 months ago

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Questions? Get answers from Sheraton Grand Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club rooms overlooking the Castle are very nice indeed”
 of 5 bubbles garysC1072WF, 8 Dec 2016 | Read review
“Any room that gives you access to the lounge is worth going for, and if you like views a castle room is a must”
 of 5 bubbles dgstravelinfo, 4 Dec 2016 | Read review
“avoid rooms with connecting doors to the room next to you unless you know who they are.”
 of 5 bubbles williamlJ8022GQ, 27 Nov 2016 | Read review
“all are good”
 of 5 bubbles Racingrod, 22 Nov 2016 | Read review
“Castle view”
 of 5 bubbles Lily186543, 18 Nov 2016 | Read review
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