Holiday Inn Express Edinburgh - City West, an IHG hotel
107 Queensferry Road, Edinburgh EH4 3HL Scotland
Lowest prices for your stay
US$207
Fully refundable before 09/06/23
US$207
Fully refundable before 09/06/23
US$239
US$186
Booking.comUS$207
HIExpress.comUS$207
StayForLongUS$239
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Room & Suite (30)
Dining (7)
About
#142 of 167 hotels in Edinburgh
Location
Cleanliness
Service
Value
Settle into one of our 129 modern guest bedrooms at the new Holiday Inn Express Edinburgh City West. Located over 7 floors our rooms offer views over Leith port, Edinburgh Castle or the scenic Pentlands Hills. Kitted out with convenient features like free Wi-Fi, air-conditioning, ironing facilities plus an ensuite with power shower. Breakfast is complimentary, the perfect start to your day. Holiday Inn Express Edinburgh City West offers you an excellent base for exploring the famous city of Edinburgh, located a 10-minute drive from Edinburgh's bustling city centre and only 10km from Edinburgh Airport (EDI)! Leave your car in our on-site car park and hop on a bus to the city centre, it only takes 10 minutes!
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Bar / lounge
Kids stay free
Children's playground
Baggage storage
Non-smoking hotel
24-hour front desk
Paid private parking on-site
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Vending machine
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Electric kettle
Flatscreen TV
Sofa bed
Walk-in shower
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Languages Spoken
English
Location
46Car recommended
Grade: 46 out of 100
15Restaurantswithin 1 km
3Attractionswithin 1 km
107 Queensferry Road, Edinburgh EH4 3HL Scotland
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54Reviews2Q+A12Room tips
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Awful experience. Our room wasn’t properly cleaned. Offered a clean one. I checked we were going to be in the same room for a second night, as the hotel was very full, and assured this was the case. Front desk keen on explaining why nothing was there fault rather than expediting our check in. In the bar that night, staff continued to serve alcohol to a loud guest, still in building site workwear, even though he was so drunk he could barely stand up. Breakfast, which was pretty poor, is a total bun fight, because the restaurant closes at 9:30am, involving a long queue to find a table. On returning to the hotel on the second day, our room cards were deactivated, as the hotel insisted the booking was for a single night, despite me showing them them the confirmation. The issue took over 30 minutes to resolve, largely because front of house insisted on constantly repeating their excuses at length. Water pressure is poor, making for a pathetic shower. There was no shower curtain and the tiny bath took an age to fill. I shall not be using this hotel again and will avoid booking any Holiday Inn in future. For the money charged, I expected a far higher standard.…
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip: Get up early if you want a breakfast table.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Holiday Inn Express Edinburgh - City West, an IHG hotel
Responded yesterday
George S, thanks for your review of our hotel. We’re sorry to hear your experience at the hotel wasn’t worth shouting about for all the right reasons! If you’d like to discuss your comments in more detail, we’re all ears. Get in touch with us at manager@hieedinburghcity.co.uk. All the best, Agnes - Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
£200 per night for a twin room! Carpets were badly stained througout the room, windows were damaged where prevoius guests have clearly tried to yank the windows open s they can smoke out the window, lots of cigarette ends on the floor, litter bins overflowing in reception. Restaurant is horrendously overpriced for the quality of food being served from it. Ordered both mains and dessert as it was 8:30 and the kitchen shuts at 9pm. Pizza was ok, I had a cheeseburger which was hugely overcooked and the meat patty was rock hard around the edges, it is clearly a very very cheaply bought burger patty too. I complained to a member of staff when one eventually appeared, Who seemed very clueless when i asked how a simple meal like this could go so wrong, especially as the restaurant had only 3 tables with diners on! I settled for a magarita pizza. My dessert was then promptly presented to me before my replacement meal had come out. i had to send that back and get a new one for after my pizza had been given to me, pizza was overcooked but edible and i had given up with the hopeless waiting staff. I will not be booking a holiday inn again as you can actually get a better quality of room and service at a lower priced hotel chain. Not worth £200 for 1 night at all!…
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Date of stay: May 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Plan to eat out!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Holiday Inn Express Edinburgh - City West, an IHG hotel
Responded 1 week ago
barryfF6216VC, thanks for your review of our hotel. We’re sorry to hear your experience at the hotel wasn’t worth shouting about for all the right reasons! If you’d like to discuss your comments in more detail, we’re all ears. Get in touch with us at manager@hieedinburghcity.co.uk. All the best, Agnes - Hotel Operations Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Welcoming staff on arrival. Rooms clean and warm. Bedding clean. Bathroom clean with good towels. Breakfast was good, toaster was typical hotel toaster,put through once, comes out very pale, put through again and it is burnt! Only niggle was the plug in sink, which made very loud "gurgling and dripping" noise which was a nuisance if bathroom used in the night. All in all a good stay.
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Date of stay: March 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mayur M, Marketing at Holiday Inn Express Edinburgh - City West, an IHG hotel
Responded 6 Mar 2023
PatN525, thanks for your feedback. We're glad you got a warm welcome from the team! Making sure you have a clean and comfortable room is our Housekeeping teams' top priority. We appreciate you bringing your feedback to our attention. All the best, Agnes - Hotel Operations Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Noisy air con can’t sleep with on as clatters and bangs, switch it off no heating, cooked breakfast very limited a and like warm, rooms very comfortable and spacious though bathroom could do with a revamp, cjhargable parking at £5 per day very unwelcoming also sneaky as the try to charge you an extra unnecessary £5 if you use the machine outside make sure to adjust your leaving time accordingly
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Date of stay: March 2023Trip type: Travelled with family
Room Tip: Don’t bother, book something nicer
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Mayur M, Marketing at Holiday Inn Express Edinburgh - City West, an IHG hotel
Responded 6 Mar 2023
Aberdeen123456, thanks for your review of our hotel. We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better. Thank you for letting us know about the air con and bathroom. Your feedback helps us do better. All the best, Agnes - Hotel Operations Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I don't recommend this hotel. The place is dirty the room I stayed in had a big disgusting stain on the carpet. The window sills paint was dirty and the paint was flaking off them . They advertise a restaurant on site which it isn't if you like you're food cooked from frozen your ok . Not much choice on the menu. The cooked breakfast had a choice of 3 things scrambled eggs bacon or cumbernauld sausages the bacon was cold not sure about the rest of the food. The sheet on the bed was inside out. Dirty tables.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mayur M, Marketing at Holiday Inn Express Edinburgh - City West, an IHG hotel
Responded 6 Mar 2023
angelafQ8550BA, thanks for taking the time to review our hotel! We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our Housekeeping team. We’d like to learn more about your experience, so please get in touch with us at manager@hieedinburghcity.co.uk when it’s convenient for you. All the best, Agnes - Hotel Operations Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We are here for a couple of days until tomorrow. Hotel is very clean and staff is really nice and helpful! Food delicious 😋 the best part of the hotel is that pets are allowed and very welcome too. I would highly recommend this hotel for everyone
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mayur M, Marketing at Holiday Inn Express Edinburgh - City West, an IHG hotel
Responded 16 Feb 2023
Hi, thanks for your review of our hotel. We're glad to see your trip was worthy of 5-stars. Making sure you have a clean and comfortable room is our Housekeeping teams' top priority. We're glad your pet had the best stay at our hotel. All the best, Agnes - Hotel Operations Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time I’ve stayed here in a while and have to say it was a much better stay. Rooms had been modernised and mind had a walk in shower rather than a tiny bath , not sure if all rooms are updated but if you ask for walk in shower you will get a new room Location. Is good aside from a tricky junction outside where if travelling east it’s more awkward, nearly had a taxi come into the side of me. Retail park across the road Nice bar with some food options
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel Manager, Marketing at Holiday Inn Express Edinburgh - City West, an IHG hotel
Responded 6 Feb 2023
Jason, thanks for the fab review! We're happy to see you'd recommend our hotel. We hope to welcome you back soon! Best wishes,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed one night as had a early appointment and must say I was pleased to have chosen this venue. Modern decor and the rooms were a decent size. Comfy bed. Pillows a bit hard. Bathroom small but coped. The highlight was the breakfast, plenty off choices. The bacon was as good as it gets.There’s a kfc and Sainsbury’s five minutes walk plus other outlets. There’s a £5 a night car park fee which I found annoying. Include it in the room rate. Would stay again next time in Edinburgh.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mayur M, Marketing at Holiday Inn Express Edinburgh - City West, an IHG hotel
Responded 3 Feb 2023
bob, thanks for taking the time to review our hotel! Customer satisfaction has always been our biggest reward. We're happy to see you enjoyed the inclusive breakfast. All the best, Mayur.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived for an overnight in the holiday season - groups and families staying. I've been before and know breakfast is an unsupervised free for all; can't think the tourists would have appreciated the experience, though the bacon and scrambled egg are always fine. But tables weren't cleared promptly - I saw scrambled egg brushed off a table on to the floor by a staff member - the coffee machines ran out, and forks were in short supply: I ate my bacon etc with spoon and knife. Another mark of understaffing is the litter all round the building - very visible from the breakfast room too - but if the main bins are left open what should you expect? This hotel could be very good - it has been in the past - but seems currently struggling. Don't expect a restaurant experience in the evenings either unless you like pizza and burgers.…
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Date of stay: December 2022
Value
Location
Service
Room Tip: The city side view from upper floor is magnificent but expect road noise. I prefer the non-city...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Owner at Holiday Inn Express Edinburgh - City West, an IHG hotel
Responded 6 Jan 2023
Hi Ian_Denton, Thank you for sharing your thoughts about your stay. We appreciate you choosing Holiday Inn Express Edinburgh - City West and doing business with IHG. We strive to deliver guest satisfaction through our brilliant basics, and I'm sorry that did not happen during your stay. Please know that your feedback is extremely valuable to us. I forwarded this to our hotel management for improvement of guest experience. We hope that you give us the opportunity to serve you again in the future. Sincerely, Riz E. Case Manager IHG Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
not the best experience, overnight stay for work, floor in room badly stained, smallest bath ever, food was wrong for both me and my colleague and two other people who were sitting close to us, we had to send ours back to get re-heated we waited so long, I'm not really too fussy but this was ridiculous as there were only half a dozen people in the restaurant for the evening meal, I have to say though the american guy who served us at the bar was great and extremely polite, wouldn't stay again though I'm afraid. Have to say though the view was great.
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Date of stay: December 2022Trip type: Travelled on business
Value
Location
Service
Room Tip: there is a £10 parking charge that you pay on arrival for overnight
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Owner at Holiday Inn Express Edinburgh - City West, an IHG hotel
Responded 29 Dec 2022
Hello, PETESM1 Thank you for leaving your opinion and choosing our establishment. It's crucial for our improvement and allows us to make proper adjustments to offer you and all guests a better service in future stays. I would like to take this chance to apologize for the situation you have encountered. Don't worry, I have shared your sentiment with our management for further attention. Nothing makes us happier than delivering the best experience to our beloved guests. I hope you give us another chance to show you we can do better. Hopefully, we'll see you again soon. Alejandro G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$119 - US$298 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn edinburgh city - west hotel edinburgh, edinburgh holiday inn
LOCATION
United KingdomScotlandEdinburgh
NUMBER OF ROOMS
129
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Frequently Asked Questions about Holiday Inn Express Edinburgh - City West, an IHG hotel
Which popular attractions are close to Holiday Inn Express Edinburgh - City West, an IHG hotel?
Nearby attractions include National Galleries Scotland: Modern One (1.1 km), Murrayfield Bar + Kitchen (1.2 km), and The Vennel Viewpoint Edinburgh Castle (0.8 km).
What are some of the property amenities at Holiday Inn Express Edinburgh - City West, an IHG hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Holiday Inn Express Edinburgh - City West, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Holiday Inn Express Edinburgh - City West, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Express Edinburgh - City West, an IHG hotel?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Holiday Inn Express Edinburgh - City West, an IHG hotel?
Conveniently located restaurants include Dine Murrayfield, Ronaq Restaurant - Comely Bank, and The Cove.
Are any cleaning services offered at Holiday Inn Express Edinburgh - City West, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Holiday Inn Express Edinburgh - City West, an IHG hotel?
Many travellers enjoy visiting Palace of Holyroodhouse (4.4 km), The Real Mary King's Close (3.3 km), and Edinburgh Vaults (3.5 km).
Does Holiday Inn Express Edinburgh - City West, an IHG hotel have any great views?
Yes, guests often enjoy the city view available here.
Is Holiday Inn Express Edinburgh - City West, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.