Novotel Edinburgh Park
15 Lochside Avenue, Edinburgh EH12 9DJ Scotland
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Avg. S$200 /night, 9/15 - 9/16
S$389
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4.0
#26 of 163 hotels in EdinburghLocation
Cleanliness
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The 4-star Novotel Edinburgh Park is ideally located for a city break in Edinburgh. The hotel is a two-minute walk to Edinburgh Park tram and train station providing easy access to the Airport and Edinburgh city centre. The 170 rooms are spacious and have a contemporary design with complimentary Wi-Fi throughout the building. Our in-house Restaurant is the perfect spot for a bite to eat after a busy day sightseeing, serving quality food and drink in relaxed surroundings. for Sat Nav use: EH11 4DF, Exit from City Bypass
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Secured parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Special diet menus
Indoor play area for children
Children Activities (Kid / Family Friendly)
Highchairs available
Conference facilities
Banquet room
Meeting rooms
Spa
Steam room
24-hour security
Baggage storage
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Soundproof rooms
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Business
Family
Languages Spoken
English, French, Russian, Spanish and 9 more
Hotel links
Location
15 Lochside Avenue, Edinburgh EH12 9DJ Scotland
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 38 out of 100
38
18 Restaurants
within 1 kilometer
1 Attraction
within 1 kilometer
Reviews
4.0
3,576 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Novotel Edinburgh Park is frequently praised for its array of amenities, including a praised swimming pool and gym, and modern rooms that offer comfort and convenience. The hotel's atmosphere is consistently noted for its cleanliness and modernity, with special touches that enhance special occasions. Staff at the hotel earn rave reviews for their attentiveness and professionalism.
Guests also find value in the reasonable rates and appreciate the hotel's location for its easy tram access to the city and airport. However, some guests have mentioned the rooms can be on the smaller side and occasionally noisy.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
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3,576Reviews83Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
Excellent hotel! We stayed for my girlfriends birthday weekend, and the hotel and staff were brilliant.
They helped me with all requests to make it a special stay and even provided a birthday platter delivered to the room!
Highly recommend this hotel and would stay again next time we are in Edinburgh.
Easy access to the city centre (20mins on a tram) close to the airport and easily accessible by driving, with a secure car park.
5 stars is not enough!
They helped me with all requests to make it a special stay and even provided a birthday platter delivered to the room!
Highly recommend this hotel and would stay again next time we are in Edinburgh.
Easy access to the city centre (20mins on a tram) close to the airport and easily accessible by driving, with a secure car park.
5 stars is not enough!
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Parking available and easily accessible
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Attila Szabo, General Manager at Novotel Edinburgh Park
Responded 19 Nov 2023
Dear Eainb2023, Thank you so much your lovely notes regarding your recent stay. We are thrilled to hear that you had a fabulous birthday short break with us. I am glad to note that our wee support meant a lot for you Guys. Exactly that was our hope during the preparation, to create something unique and memorable for both of You. Your recommendation is much appreciated, that means everything to all of us. Other than that, hope to see you back sooner than later to continue to serve you with our passion. Sincerely, Gabor Elek, Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yet another return visit, which should itself speak volumes.
The location is handy for the ring road and if arriving by rail it is a mere 300 yard walk from the local railway station and tram stop, the tram delivering you to/from the airport and approx 15 minutes into the city centre.
As expected I found all staff to be friendly, efficient and professional and I had an enjoyable stay. I took room service dinner which was taken from a wide ranging menu and not ludicrously expensive. The breakfast was in the restaurant and was excellent, with a very wide range of things on offer.
My room was spacious, spotlessly clean and very comfortable and I got a very good night of sleep.
The only thing that is a little bugbear of mine is that everytime you come in the front door you get a noticeable whiff of chlorine from the swimming pool in the basement. I have mentioned this in more than one occasion but nothing eveer happens, it's nit a good smell for the reception area. However, if this is the only thing that I can find fault in then everything else must be spot-on, and it ism and I will be back.
The location is handy for the ring road and if arriving by rail it is a mere 300 yard walk from the local railway station and tram stop, the tram delivering you to/from the airport and approx 15 minutes into the city centre.
As expected I found all staff to be friendly, efficient and professional and I had an enjoyable stay. I took room service dinner which was taken from a wide ranging menu and not ludicrously expensive. The breakfast was in the restaurant and was excellent, with a very wide range of things on offer.
My room was spacious, spotlessly clean and very comfortable and I got a very good night of sleep.
The only thing that is a little bugbear of mine is that everytime you come in the front door you get a noticeable whiff of chlorine from the swimming pool in the basement. I have mentioned this in more than one occasion but nothing eveer happens, it's nit a good smell for the reception area. However, if this is the only thing that I can find fault in then everything else must be spot-on, and it ism and I will be back.
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from novoteledinburghpark, Front Office Team Leader at Novotel Edinburgh Park
Responded 20 Jan 2020
Dear TheFatPunter, wow, we are incredibly happy with your feedback, and glad to know we managed to provide you with another excellent stay. To us, it feels like an honour when our guests keep coming back and enjoying themselves at this hotel. We aim to provide our guests with the complete Novotel experience, and we are always interested in feedback as it is the best way for us to offer improved experiences in the future. We hope you return many more times in the future :) Sincerely, Daniela and Front Office Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Me and my partner had a little trouble finding this place as the satnav sends us into an industrial estate where we were met by a barrier that we couldn't cross and we were beginning to lose our nerve.
When we found the hotel we were met by barrier and a big sign saying that the parking would be £20 for 24 hours we were shocked but found it too late to find other parking. Was soon settled when we got to the desk the man told us it was only for guests that arent staying and that for paying guests it is £4 for 24 hours which wasnt bad.
Our room was beautiful, very clean and newly decorated with a big tv. We didn't eat in the restaurant or go the bar. We found that £18.95 for breakfast was extremely expensive. There is a Tesco opposite a few minutes walk however no walkway to get there other than if you walk alot further to get to it. So we crossed the busy road when we could. The Tesco has a cafe in it if you want breakfast.
Also opposite is Krispy kreme and kfc too handy for us we ate like pigs the whole time we were here!.
The pool and steam room were lovely. On our first day we went about tea time and it was busy so the next 2 mornings we went at 6am when it opened and we were the only ones in there it was fab.
Very clean and with its decor makes you feel relaxed with fresh towels applied and bags for your swim stuff to go in afterwards provided.
We found our stay to be just what we needed and for the price we paid couldn't of moaned atall.
The hotel is located within a few minutes walking distance from the tram and train station, we decided on the tram which we paid less than a fiver return each to edinbrugh the tram was busy but we were there in edinburugh centre itself within 15-20 mins felt like nothing so location is perfect.
When we found the hotel we were met by barrier and a big sign saying that the parking would be £20 for 24 hours we were shocked but found it too late to find other parking. Was soon settled when we got to the desk the man told us it was only for guests that arent staying and that for paying guests it is £4 for 24 hours which wasnt bad.
Our room was beautiful, very clean and newly decorated with a big tv. We didn't eat in the restaurant or go the bar. We found that £18.95 for breakfast was extremely expensive. There is a Tesco opposite a few minutes walk however no walkway to get there other than if you walk alot further to get to it. So we crossed the busy road when we could. The Tesco has a cafe in it if you want breakfast.
Also opposite is Krispy kreme and kfc too handy for us we ate like pigs the whole time we were here!.
The pool and steam room were lovely. On our first day we went about tea time and it was busy so the next 2 mornings we went at 6am when it opened and we were the only ones in there it was fab.
Very clean and with its decor makes you feel relaxed with fresh towels applied and bags for your swim stuff to go in afterwards provided.
We found our stay to be just what we needed and for the price we paid couldn't of moaned atall.
The hotel is located within a few minutes walking distance from the tram and train station, we decided on the tram which we paid less than a fiver return each to edinbrugh the tram was busy but we were there in edinburugh centre itself within 15-20 mins felt like nothing so location is perfect.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from novoteledinburghpark, Front Office Team Member at Novotel Edinburgh Park
Responded 25 Feb 2020
Dear 243gemmam, Thank you so much for leaving us such a lovely review. We are delighted to hear that you had such a nice stay with us and that you had your fill of food with local options during your stay. We are happy to hear you got to use our swimming pool, we know it is a big hit with our guests. We hope to see you back again soon! Danielle & the team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Easy check-in and all appropriate covid-19 measures taken. At check out (very early) room card was left in a box so this was fast and easy.
Room was clean and no noise could be heard from corridors or other rooms.
Time in the pool could be booked at reception but I didn't do this as I had a very early flight but it seemed well organised
Food in the bar/restaurant was good but maybe a bit of salad or some peas with the fish and chips would have been good! I had wanted to pay for meal separately from the room but the staff had already added meal to the room- just something to be mindful of and if you have a preference then state before ordering.
Overall a good stay. All staff were friendly and helpful.
Room was clean and no noise could be heard from corridors or other rooms.
Time in the pool could be booked at reception but I didn't do this as I had a very early flight but it seemed well organised
Food in the bar/restaurant was good but maybe a bit of salad or some peas with the fish and chips would have been good! I had wanted to pay for meal separately from the room but the staff had already added meal to the room- just something to be mindful of and if you have a preference then state before ordering.
Overall a good stay. All staff were friendly and helpful.
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Date of stay: October 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karine Girard, General Manager at Novotel Edinburgh Park
Responded 8 Oct 2020
Dear LF2107, Thank you so much for taking the time to leave us a review. We are pleased to know that you had a pleasant stay and that you were comfortable despite the current restrictions. We want to thank you for your feedback regarding your restaurant meal and have made sure to share this with our food and beverage team. We hope to welcome you back again soon, Danielle & Front Office Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely hotel, very quiet as restrictions just been relaxed. The room was spotless and protocol made clear upon arrival
The bar and restaurant were operating a reduced menu but still had a good selection and the service was good despite the low staff levels.
Breakfast however could be improved, a bag 'to go' with a very continental selection including a sandwich (?) and cereal bar wasn't to our taste. I would have expected more of the usual cold breakfast items from the buffet but presented in the 'to go' bag to consume in the room, i.e. proper cereal, some milk, more than one very small croissant/pain au chocolat.
Overall good and we appreciate this is a new thing to deal with and everyone is still perfecting their protocol. Would love to come back when normality resumes!
The bar and restaurant were operating a reduced menu but still had a good selection and the service was good despite the low staff levels.
Breakfast however could be improved, a bag 'to go' with a very continental selection including a sandwich (?) and cereal bar wasn't to our taste. I would have expected more of the usual cold breakfast items from the buffet but presented in the 'to go' bag to consume in the room, i.e. proper cereal, some milk, more than one very small croissant/pain au chocolat.
Overall good and we appreciate this is a new thing to deal with and everyone is still perfecting their protocol. Would love to come back when normality resumes!
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Review collected in partnership with Accorhotels.com
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karine Girard, General Manager at Novotel Edinburgh Park
Responded 15 Sept 2020
Dear up23352, Thank you so much for taking the time to leave us your feedback. It is so great to hear that you felt comfortable during your stay despite the necessary restrictions. We thank you for your feedback regarding the breakfast and are happy to share with you that we have improved our breakfast selection and guest no longer need to have 'to go' bags as guests are welcome to join us in our restaurant. We hope to welcome you back again soon, Danielle & The team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here 2 adults 2 children in July 2020. Hotel is a perfect location, just on the outskirts of Edinburgh but the tram stop, a 2 min walk is ideal, trams run often and very easy to purchase tickets. the trams take you all the way to princes street and beyond. The bar area was lovely and relaxing, just wished they could add cocktails to the menu!
Room wise, everything was clean and the beds were very comfortable, towels fluffy and shower lovely and powerful. Personally, i missed having a bath though.
For 4 of us we needed more plug sockets, there wasn't enough to charge mobiles, laptops, tablets and others, so take an extension with you and problem solved. Plug socket beside the bed would have been handy too.
The bathroom door emits lots of light from it, due to the frosted panelling, which when turned on in the night lights up the whole room, depending on how you sleep, this may wake you up, it did for me.
The fridge was great, we managed to put milk, juice etc in it and its not at all noisy. The safe worked with ease too. no problems here.
We thought maybe some hooks to hang jackets/wet towels etc would have benefitted the room, there are 2 hooks in the bathroom, but again, with 4 of us we were looking for places to dry the towels. No where to hang jackets, so these were kept on back of the chair.
These are just nit picking and with these improvements i would have rated it 5 star.
The staff were very friendly and nothing was too much trouble for them, always felt happy to ask them for anything.
I would not hesitate to stay here again, we had a fantastic time here and would thoroughly recommend the hotel to anyone from business travellers to families.
Room wise, everything was clean and the beds were very comfortable, towels fluffy and shower lovely and powerful. Personally, i missed having a bath though.
For 4 of us we needed more plug sockets, there wasn't enough to charge mobiles, laptops, tablets and others, so take an extension with you and problem solved. Plug socket beside the bed would have been handy too.
The bathroom door emits lots of light from it, due to the frosted panelling, which when turned on in the night lights up the whole room, depending on how you sleep, this may wake you up, it did for me.
The fridge was great, we managed to put milk, juice etc in it and its not at all noisy. The safe worked with ease too. no problems here.
We thought maybe some hooks to hang jackets/wet towels etc would have benefitted the room, there are 2 hooks in the bathroom, but again, with 4 of us we were looking for places to dry the towels. No where to hang jackets, so these were kept on back of the chair.
These are just nit picking and with these improvements i would have rated it 5 star.
The staff were very friendly and nothing was too much trouble for them, always felt happy to ask them for anything.
I would not hesitate to stay here again, we had a fantastic time here and would thoroughly recommend the hotel to anyone from business travellers to families.
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Date of stay: July 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karine Girard, General Manager at Novotel Edinburgh Park
Responded 15 Sept 2020
Dear donsbabe30, We were delighted to read your review and so glad to know how much you enjoyed your stay. We love hearing from our guests and appreciate your feedback. We have noted your recommendations for improvements to our bedrooms and will be sure to share them with our team. The staff will be thrilled to hear your compliments. We hope to welcome you back again soon, Danielle & the team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've stayed at this hotel a few times with my family over the past few years and unfortunately this looks like the last time.
Free for all car park that has abandoned cars and the barriers left open 24/7.
Those who don't want to pay just park on the pavement outside the main entrance and nobody challenges this, even though it was forcing disabled guests and those with young children to walk on the road to get into the hotel.
Staff were late checking us in which although not a huge issue was the tip of the iceberg.
Rooms were uncomfortably hot with the inbuilt AC/cooling unit broken and not turning on, a small desk fan was provided by housekeeping which was appreciated.
The pool is bookable by 30 minute slots which not many people were sticking to and the small unisex changing area was seeing people walk around the hotel in soaking swimming costumes etc to get back to their rooms, not very sanitary at all 🤦🏻♂️🤷🏻♂️
Service at the bar area was non existent, luckily we had plan's elsewhere anyway.
On the day we were checking out there was a fire alarm and a poorly managed evacuation saw guests having to try and find a safe place to stand due to a number of cars parked on the pavement outside the main entrance blocking the fire assembly points. A rude staff member barking orders at people to get off the road wasn't well received and when challenged they muttered something and walked away.
I asked for a refund of my car parking charges as it seems that you can make your own parking for free?! This was turned down by the previously mentioned staff member barking orders at everyone.
Hopefully this hotel can improve again but I really don't recommend it for the foreseeable due to the hassle we encountered and poor covid policies in place at the hotel.
Free for all car park that has abandoned cars and the barriers left open 24/7.
Those who don't want to pay just park on the pavement outside the main entrance and nobody challenges this, even though it was forcing disabled guests and those with young children to walk on the road to get into the hotel.
Staff were late checking us in which although not a huge issue was the tip of the iceberg.
Rooms were uncomfortably hot with the inbuilt AC/cooling unit broken and not turning on, a small desk fan was provided by housekeeping which was appreciated.
The pool is bookable by 30 minute slots which not many people were sticking to and the small unisex changing area was seeing people walk around the hotel in soaking swimming costumes etc to get back to their rooms, not very sanitary at all 🤦🏻♂️🤷🏻♂️
Service at the bar area was non existent, luckily we had plan's elsewhere anyway.
On the day we were checking out there was a fire alarm and a poorly managed evacuation saw guests having to try and find a safe place to stand due to a number of cars parked on the pavement outside the main entrance blocking the fire assembly points. A rude staff member barking orders at people to get off the road wasn't well received and when challenged they muttered something and walked away.
I asked for a refund of my car parking charges as it seems that you can make your own parking for free?! This was turned down by the previously mentioned staff member barking orders at everyone.
Hopefully this hotel can improve again but I really don't recommend it for the foreseeable due to the hassle we encountered and poor covid policies in place at the hotel.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Attila Szabo, General Manager at Novotel Edinburgh Park
Responded 14 Aug 2021
Dear MartinT84, thank you for taking the time to write this review for us. We are disappointed to know that things did not go that well for you this time and that you found the situation with parking disappointing. Please know that we have been fully booked on a nightly basis since July, and unfortunately, our main car park does not have enough spaces to accommodate 170 rooms. We do offer, as an alternative, our staff car park to all guests and we ask that nobody parks at the front as this would not be safe in case of an evacuation. Our staff does enforce it and get in touch with each guest to kindly ask them to move their cars to our staff car park area. We do have Maintenance engineers working on the barriers this week, and please note that the small £4.00 charge does not generate any revenue for the hotel, it does only cover cleaning and CCTV surveillance of the area. I am sorry that your experience was not the best, and that you found one of our staff members rude. We are saddened by this, as we work very hard every day to provide our guests with an excellent experience and we are truly passionate about Hospitality. In the rare event there is a fire evacuation, our staff members need to ask everyone to please stand on the curb and clear the road so that the Fire engine can pull over by the entrance, and with so many guests staying sometimes they might need to raise their voice. This is not by any means a showcase of rudeness, but a need to be heard in times where our outmost priority is to keep everyone safe. We hope that, in spite of this experience, you give us another chance to serve you better in the future. Thank you again for your feedback. Sincerely, Daniela, Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed number of Novotel Hotels across the world but I am not hesitate to admit that Novotel Edinburgh Park is one of the bests. I was travelling from London so arrived quite early. Check-in was very smooth, I was preallocated Suite number 501 by Ilaria on 5th floor.
Suite was very spacious, clean and modern. Bathroom was huge with mega bathtub as well as very spacious walk-in bath. Suite had its own private terrace with incredible view. Suite has sitting area which can be separated by a sliding door between the bedroom.
Bar, Restaurant, leisure club everything was up to the mark. Only negative thing I found was that, the pool water was a bit colder than what I anticipated, it was a bit uncomfortable to swim in.
I also want to mention extremely friendly and professional staff with incredible customer service (one of the best I ever faced). Specially Ilaria and Lena were exceptional. They both made our stay out of the world. I would recommend the top management team, not to lose these Gems ever, I want to say big thank you to both of them. Honestly every single staff member was of same professional level and had played a massive part to make this Novotel very special.
Location wise this hotel was spot on, away from the city crowd but just 20 minutes Tram from the station which is located 2 minutes walk away from the hotel and cost only £3.60 return. Of course you can drive to town centre but parking will be big issue in town plus very costly. Plenty of car park available on site and comes very cheap.
Overall I would highly recommend other travellers to come and stay with Novotel Edinburgh Park, I bet it is one of the best hotels in Town.
Looking forward to stay here again. :)
Suite was very spacious, clean and modern. Bathroom was huge with mega bathtub as well as very spacious walk-in bath. Suite had its own private terrace with incredible view. Suite has sitting area which can be separated by a sliding door between the bedroom.
Bar, Restaurant, leisure club everything was up to the mark. Only negative thing I found was that, the pool water was a bit colder than what I anticipated, it was a bit uncomfortable to swim in.
I also want to mention extremely friendly and professional staff with incredible customer service (one of the best I ever faced). Specially Ilaria and Lena were exceptional. They both made our stay out of the world. I would recommend the top management team, not to lose these Gems ever, I want to say big thank you to both of them. Honestly every single staff member was of same professional level and had played a massive part to make this Novotel very special.
Location wise this hotel was spot on, away from the city crowd but just 20 minutes Tram from the station which is located 2 minutes walk away from the hotel and cost only £3.60 return. Of course you can drive to town centre but parking will be big issue in town plus very costly. Plenty of car park available on site and comes very cheap.
Overall I would highly recommend other travellers to come and stay with Novotel Edinburgh Park, I bet it is one of the best hotels in Town.
Looking forward to stay here again. :)
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Date of stay: September 2020
Location
Service
Sleep Quality
Room Tip: Suite 501, best view and quite room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karine Girard, General Manager at Novotel Edinburgh Park
Responded 20 Sept 2020
Dear Hammad, Thank you so much for taking the time to post this review on TripAdvisor for us. As I have already told you, we are all delighted to know you had such a special time with us, and that we are your preferred choice when you are in Edinburgh. Our staff works hard, now harder than ever as we strive to provide our valued guests with the highest standard of service possible. Your review makes us proud and we hope to welcome you again in the future many times. Please note that our swimming pool has been reopened very recently following government regulations, and the temperature might have been slightly lower than normal, however it is back to its normal temperature now. Thank you again for your feedback and we hope you return to your home away from home very soon. Special thanks from Lena and Ilaria for your kind words towards them. Warm regards, Daniela
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We decided to have a city break in Edinburgh in between Christmas and New Year and having looked at accommodation options, we decided to book the Novotel at Edinburgh Park. We were very pleased with our choice! We wanted to drive up so parking and accessibility to the city centre were key. The hotel has a car park at a very reasonable £4 per day and the tram stop is literally a couple of minutes from the hotel, so getting in and out of the city could not be easier and cost effective too!! A family ticket was approx £8.50 per day for unlimited travel.
We didn’t use the bar or restaurant as we spent our time in the city, however it looked a nice setting. We did use the pool / steam room which was great after a day of sight seeing and my son also loved the chess board in the reception area.
We found the staff on the front desk to be really friendly and helpful which was welcoming and much appreciated! We had a little problem with a couple of electrical sockets in the room but this was swiftly dealt with and we were provided with an adapter and extension cable immediately which resolved the situation. It was no problem at all.
The decor of the hotel is modern. The reception area is lovely (see my Christmas tree photo!) and our room was clean, spacious, good bathroom and we also found the fridge useful.
This was my first visit to Edinburgh and I loved the city and feel sure we will be back! We would definitely stay at the Novotel again as it suited our needs perfectly and the staff on the front desk were great! I have already recommend the hotel to friends.
The Krispy Kreme opposite was a hit with my son also!!....I did have to indulge too! Thanks for a great post Christmas break!
We didn’t use the bar or restaurant as we spent our time in the city, however it looked a nice setting. We did use the pool / steam room which was great after a day of sight seeing and my son also loved the chess board in the reception area.
We found the staff on the front desk to be really friendly and helpful which was welcoming and much appreciated! We had a little problem with a couple of electrical sockets in the room but this was swiftly dealt with and we were provided with an adapter and extension cable immediately which resolved the situation. It was no problem at all.
The decor of the hotel is modern. The reception area is lovely (see my Christmas tree photo!) and our room was clean, spacious, good bathroom and we also found the fridge useful.
This was my first visit to Edinburgh and I loved the city and feel sure we will be back! We would definitely stay at the Novotel again as it suited our needs perfectly and the staff on the front desk were great! I have already recommend the hotel to friends.
The Krispy Kreme opposite was a hit with my son also!!....I did have to indulge too! Thanks for a great post Christmas break!
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Date of stay: December 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from novoteledinburghpark, Front Office Team Leader at Novotel Edinburgh Park
Responded 9 Jan 2020
Dear Stathers, Thank you very much for taking the time to leave a review about your recent stay with us. We are delighted to receive such positive comments about your stay and we are glad to know that you were comfortable and the service was friendly. We know that our staff do their best to deliver an exceptional hospitality experience and we are glad to know it made an impression on you. We hope to welcome you back very soon with us, hopefully this time with a 5* review :) Kindest regards. Miguel Trinidad & Front Office Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived to the hotel early to drop off our bags and let them know that we had arrived, as we couldn’t check in until later, and headed off to the town centre, we returned only to be told our room was not ready and was given to someone else, we were then told to wait and the room would be ready in half an hour, we ended up waiting an hour before rechecking what was happening and again was told it would be ready in another 10 minutes, we waited another half hour and again checked and were told 10 minutes later finally our room was ready, on top of this I was almost charged pre-auth charge twice, once in the room, we were impressed that the room had temperature control - only to be let down that the temperature control didn’t work, gutting to see in a 27 degrees room. Finally, inexcusably my bathroom towel was dirty and stained, I got another towel from reception and this towel was stained even worse! Other than these disappointing experiences at this Novatel, I thought the price is brilliant for what was a good breakfast service, good pool and a gym, and a clean room, the location is on the outskirts of town with a convenient tram station right next to the hotel that takes you to the city centre in 15 minutes. I was happy with the room and breakfast and was happy and grateful to staff to receive a drinks voucher for our troubles however giving our room away and the dirty towels was just disappointing from a hotel chain we have respected and trusted for years.
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: There is parking for a charge and there is food nearby as well as a whole retail park just...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Attila Szabo, General Manager at Novotel Edinburgh Park
Responded 19 Jul 2021
Dear Troshy123, Thank you so much for your recent visit. We deeply regret to learn all the concerns you had during your stay. We fully understand how that affected your experience and we hope you accept our sincere apologies. Please note the team works hard however this is still extremely challenging times. For instance, everybody wants to check out as late as possible, everybody wants to check in as early as possible, while the team applies all the extra cleaning to keep everybody safe which takes a lot more time than before COVID. We are terribly sorry that in this occasion, you were the one waiting for the rooms a lot latter than we expected. We can assure you that we will do everything we can to improve in all the fields you mention and we appreciate that you gave us the opportunity of sharing your feedback. Kind regards, Attila
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
yes there are machines easy to use.
I’m fairly sure the gym and pool open at 6am and close at 10pm.
Dear Stephen,
I am so sorry, but no, we do not have charging point at the hotel car park, yet. Regards, Attila
No mini bars in the room just mini fridges , but if you book a suite on the top floor the mini fridge is stocked with water and cans of juice and crisps
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"There is good parking, but there is a charge. Small compared with Edinburgh centre prices, and space is now more freely available."Read full review
"Pool facilities are available but are currently being renovated room can sleep up to 3 people Great for families Clean and modern"Read full review
"If staying for 2-3nights or more, I would recommend getting the travel pass (can use on tram and train) as saves on money"Read full review
"When you arrive book in your vehicle before you go to your room and you don’t need to pay for parking when you check out."Read full review
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PRICE RANGE
S$145 - S$348 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel edinburgh park hotel edinburgh, accor edinburgh park, edinburgh novotel
LOCATION
United KingdomScotlandEdinburgh
NUMBER OF ROOMS
170
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Novotel Edinburgh Park
Which popular attractions are close to Novotel Edinburgh Park?
Nearby attractions include Bridge 8 Hub (1.2 km), Skirmish Edinburgh Paintball (1.1 km), and Time Twisters (0.8 km).
What are some of the property amenities at Novotel Edinburgh Park?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Edinburgh Park?
Top room amenities include a flat screen TV, a refrigerator, and blackout curtains.
What food & drink options are available at Novotel Edinburgh Park?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Edinburgh Park?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Novotel Edinburgh Park?
Conveniently located restaurants include Lynne's Scrumptious Snax, Westgate Farm - Farmhouse Inns, and The Glass Cube.
Are there opportunities to exercise at Novotel Edinburgh Park?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Novotel Edinburgh Park?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Edinburgh Park?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel Edinburgh Park offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Novotel Edinburgh Park?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.