Novotel Edinburgh Park
15 Lochside Avenue, Edinburgh EH12 9DJ Scotland
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About
#28 of 166 hotels in Edinburgh
Location
Cleanliness
Service
Value
Travellers' Choice
The 4-star Novotel Edinburgh Park is ideally located for a city break in Edinburgh. The hotel is a two-minute walk to Edinburgh Park tram and train station providing easy access to the Airport and Edinburgh city centre. The 170 rooms are spacious and have a contemporary design with complimentary Wi-Fi throughout the building. Our in-house Restaurant is the perfect spot for a bite to eat after a busy day sightseeing, serving quality food and drink in relaxed surroundings. (Sat Nav: EH11 4DF, Exit from City Bypass)
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Secured parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Indoor play area for children
Children Activities (Kid / Family Friendly)
Highchairs available
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Steam room
24-hour security
Baggage storage
Gift shop
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, French, Russian, Spanish and 9 more
Location
40Car recommended
Grade: 40 out of 100
14Restaurantswithin 1 km
1Attractionwithin 1 km
15 Lochside Avenue, Edinburgh EH12 9DJ Scotland
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3475Reviews81Q+A100Room tips
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This was our first time staying at this hotel but definitely won't be the last. We were staying one night, as we came with a big group.. As soon as we entered the hotel to drop off our bags, we were given a warm and friendly welcome by a nice lady and a gentlemen with beard (sorry for not taking their names). The room was immaculate and nicely decorated in a modern style. It was well equipped and very comfortable. The location of the hotel is superb. We took the tram to Edinburgh and it's about a 25 minute until city centre, very convenient location. I'd like to thank all the staff for being professional and welcoming. It was so appreciated. Suzette & Ken Broman
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Attila Szabo, General Manager at Novotel Edinburgh Park
Responded 2 days ago
Dear Ken B, Thank you for sharing your wonderful experience regarding your recent stay with us! We're delighted to hear that your first stay was such a memorable one and that you're already planning to return. Exactly that's what we seek for when we serve our guests. We're thrilled to know that you received a warm and friendly welcome from our staff upon your arrival, great to know they made a memorable impression on you. Our team takes pride in providing exceptional service, and we're glad they lived up to your expectations. We're also pleased that you found your room to be immaculate, well-decorated, and equipped with modern amenities. Comfort is one of our top priorities, and we're glad you found the room to be comfortable during your stay. The location of our hotel is indeed convenient, with perfect links to the downtown. Being just a 25-minute tram ride away from the city centre of Edinburgh allows our guests to enjoy the attractions while still benefiting from a peaceful environment. We'll make sure to pass along your compliments to all our staff members for their professionalism and welcoming nature. I'm sure they'll be thrilled to know that their efforts made your stay even more enjoyable. Thank you once again for choosing us and we look forward to welcoming you back on your next visit! Sincerely, Gabor Elek, Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is worst than a 3rd grade lodge. First of all they don’t have Bell Boy service for luggage. We had to pick up our own bags with family n kids along. I saw old age people also doing the same. We booked two rooms and the AC weren’t working at all. Tried calling the reception 20 times for 20 mins but they we literally not answering the call. I had to personally go to reception and complain about the AC. The reception team said they were too busy with check in and they can’t answer the phone and guest has to come down in such cases …really ????? This hotel is charging more than 220 pounds per night for such an awful service. I am presently staying in the hotel while I am writing this review. To my surprise , the hotel has offered me to place fans until the AC gets rectified. I HAVE NO WORDS ! WORST EVER HOTEL !…
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Attila Szabo, General Manager at Novotel Edinburgh Park
Responded 1 week ago
Dear Mr Pareshbh, thank you so much for your valuable feedback after your recent stay. My sincere apologies for not being able to offer the excellent service that we hope to offer to all of our guests. I promise I will address the customer service part of your comment with the team member you talk to. May I please clarify few of points you also mentioned? Yes, this hotel do not have AC system and we do not offer bell boy. Those services are not even listed on our website as part of our services, I am so sorry you expected them. None of the 4-start hotel around this area had any of them. The team member actually apologised to you not being able to take your call in time, because he had an emergency he needed to handle and it took longer than a check in. We are terribly sorry to see that your opinion is that we are the worst hotel, however I can assure you we will continue to work hard, learn from our mistakes to be able to improve our services even further, and we hope we will be able to offer you an excellent stay sometime. Kind regards, Attila
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a Business Meeting here including booking a room with all the tech for Presentations, Lunch and snacks served. First time visitor but will return with family for a stay. Superb experience. Great service, great facilities and food was excellent. Facilities are magnificent. Located close to Hermiston Gait and convenient for Airport, travel into Edinburgh and Gyle. For business or pleasure I would thoroughly recommend.
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Date of stay: May 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Attila Szabo, General Manager at Novotel Edinburgh Park
Responded 1 week ago
Dear James, Thank you for sharing your feedback regarding your recent business meeting at our hotel. We're delighted to hear that you had a superb experience and that our facilities, service, and food exceeded your expectations. Thank you for considering a return visit with your family. We're excited to have the opportunity to welcome you back and provide you with an exceptional stay, whether it be for business or pleasure. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Once again, we appreciate your recommendation and your kind words. We look forward to your next visit. Best regards, Ciprian Uivarosan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Extremely nice comfortable property for a small trip for vacation or business. More of a business trip property because its away from city center. However, an advantage which makes this also a good vacation option is tram station right outside the hotel, 2 min walk, with a service of 5 min frequency and from 6am to 11pm (approx.). This tram takes you right inside the city center. The staff at the property are helpful and make your stay comfortable, true to the brand of Novotel they represent. The reception staff is helpful. The property also has good comfort gym etc facilities for stay. Breakfast options are good. Certainly worth a stay and worth the spend.
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Date of stay: May 2023
Value
Location
Service
Room Tip: Tram station right next door. Convenience stores and food snack outlets nearby.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Attila Szabo, General Manager at Novotel Edinburgh Park
Responded 1 week ago
Dear Sanilm, Thank you for taking the time to share your feedback regarding your recent stay at our property. We appreciate your kind words and are thrilled to hear that you found our hotel to be an extremely nice and comfortable option for both vacation and business trips. We're glad that you enjoyed our comfortable gym facilities and other amenities, ensuring that you had a pleasant and relaxing stay. We believe that providing excellent facilities is essential to meet our guests' needs and make their experience truly enjoyable. It's our goal to provide attentive and helpful service, and we're glad to hear that the reception staff was particularly accommodating. It would be our pleasure to welcome you back in the future, whether it be for business or vacation. Please let us know if there's anything we can do to make your next stay even more exceptional. All the best, Ciprian Uivarosan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time at this hotel and well worth another visit. All staff very professional, friendly and helpful. Room excellent, breakfast very good, leisure facilities also very good. Hotel in good location for trains, buses and trams into city centre.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Repost
Helpful
Response from Attila Szabo, General Manager at Novotel Edinburgh Park
Responded 1 week ago
Dear Colin, Thank you so much for sharing your wonderful feedback about your first visit to our hotel. We truly appreciate your kind words and are delighted to hear that you had such a positive experience. It brings us great joy to know that our staff members exceeded your expectations with their professionalism, friendliness, and helpfulness. Thank you once again for choosing our hotel, and we sincerely look forward to welcoming you back for another visit. Please don't hesitate to reach out to us if there's anything we can do to make your next stay even more memorable. We'll be delighted to assist you. Best regards, Ciprian Uivarosan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good stay, room was a good size and tidy, although had a hospital smell! Didn't use any hotel facilities during my stay. Bathroom was particularly nice. Receptionist Adam on Sunday night really helped me with something last minute, so a big thanks to him.
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Date of stay: April 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Attila Szabo, General Manager at Novotel Edinburgh Park
Responded 4 weeks ago
Dear Rebeccan765y, Thank you for sharing your recent experience with us! We're glad to hear that you had a great stay with us. We appreciate your feedback regarding the room size and cleanliness, however we apologize for any inconvenience caused by the smell you experienced, and we'll look into it to ensure a more pleasant environment for our guests in the future. It's great to know that you found the bathroom particularly nice, we take pride in maintaining high standards when it comes to our facilities. I'll make sure to pass along your kind words to Adam, especially for going above and beyond to assist you. We believe in providing exceptional service, and we're thrilled that he was able to help you with your last-minute request. Once again, thank you for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Sincerely, Gabor Elek, Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Fantastic place to stay! Literally a 1 minute walk from the tram stop, across from a TK MAXX if you forgot anything. The staff at the desk was beyond helpful!! They were happy to store our luggage on either side of our stay so we wouldn’t have to drag it around. They were super sweet and interactive with my kids. The breakfast buffet was worth it, such a large selection so even my picky eaters could find something. Nice pool for some swim time too!n the room was very comfy. We got a little toasty, but otherwise great. Would definitely stay there again!
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Repost
Helpful
Response from Attila Szabo, General Manager at Novotel Edinburgh Park
Responded 14 Apr 2023
Dear Mariahc488, Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a fantastic stay and found our location to be super convenient for families. Our team takes pride in delivering exceptional service, and we are pleased to hear that our staff went above and beyond to make your stay comfortable and enjoyable. We are glad that you enjoyed our breakfast buffet and that your picky eaters were able to find something they liked. Personally I loved the way how you commented on our breakfast selection. It's also great to note that you and your family were able to take advantage of our pool and that the room was comfortable for your stay. We appreciate your feedback and are delighted to hear that you would choose to stay with us again. We look forward to welcoming you and your family back to our hotel in the near future. Sincerely, Gabor Elek, Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We (two adults and 2 children) stayed in this hotel for 4 nights and overall found it a positive experience. The hotel is located 4 or 5 miles from the City Centre however it is really convenient for using the Tram service (book online prior to visit!) There is a busy road close to the hotel and it was quite noisy in the mornings but it was a lot quieter at night time. There are several shops such as Tesco & Aldi very close. We didn't have dinner in the hotel during our stay but the breakfast was decent, plenty of choices and staff very helpful. It was very busy however and 2 mornings, we were waiting some time to get a table. I would definitely consider staying here again if we return to Edinburgh.
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Date of stay: April 2023
Value
Location
Service
Room Tip: There is a swimming pool but it can get very busy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Attila Szabo, General Manager at Novotel Edinburgh Park
Responded 14 Apr 2023
Dear Michaelbe2017, Thank you for taking the time to share your experience at Novotel Edinburgh Park with us. We are thrilled to hear that you had a great stay and enjoyed the convenience of the tram service and nearby shops. We apologize for any inconvenience caused by the noise from the busy road in the mornings, but we are glad to know that it was quieter at night time, allowing you to have a comfortable night's sleep. We are pleased to hear that you found our breakfast to be decent with plenty of choices and helpful staff. We appreciate your feedback and look forward to welcoming you back to Novotel Edinburgh Park for another enjoyable stay. Sincerely, Gabor Elek, Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just left the hotel and I have not a bad word. It has been a great 4 nights stay and would be the hotel I use again if I came back to Edinburgh. Located outside of the city, it’s away from the chaos especially in tourist season but it is conveniently located on the tram line which gets you into Edinburgh in around 15-20 mins. The hotel itself was lovely and clean, staff were very friendly and the food in the restaurant was decently priced with good portions (we had one evening meal). We had a room with a sofa bed which was a good size for 2 adults and 2 pre teens (they just liked that we had a large tv) with lots of amenities. Finally I chose this hotel as it has a pool and gym which was great for the kids to use. I asked for a quiet room prior to arrival though to be honest it’s a quiet area (we hardly heard the trains or the road) so unsure if was given one or not. Sleeping isn’t he area was not an issue. Couple of tips- the breakfast is very pricey in my opinion (£17.99 per adult and kids are for free), with this in mind we had breakfast every morning in Tesco opposite the hotel (5 min walk) and fed all of us for £17 each day (full English included in the price). Also worth buying your tram ticket online before you arrive as we bought a 5day family ticket which included the airport return and found this to be cheaper online. All in all a fantastic stay and would recommend to anyone. …
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Date of stay: April 2023
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Attila Szabo, General Manager at Novotel Edinburgh Park
Responded 7 Apr 2023
Dear Wobbs1982, Thank you for taking the time to share your experience following your recent stay at our hotel. We are delighted to hear that you had a great stay with us and that you found our hotel to be a convenient base for your visit to Edinburgh. Great to see how you listed our strengths after each other, found our values and enjoyed your stay. Regarding the room allocation, we always try our best to fulfill guests' requests for a quiet room, and we are glad to know that the area was quiet during your stay. We appreciate your feedback and we look forward to welcoming you back on your next visit to Edinburgh. Sincerely, Gabor Elek, Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent hotel. Staff were very friendly and helpful. Restaurant dinner was lovely and the breakfast excellent. Having such a nice pool was a bonus and it was used everyday by our daughter. Special mention to Ionela who was the house keeper. Our room was very well made and clean everyday. The tram is 5 minutes walk from the hotel and you can in central Edinburgh within half an hour. We're looking forward to our next stay.
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Date of stay: March 2023
Value
Location
Service
Room Tip: Save money and stay here rather than Central Novotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Attila Szabo, General Manager at Novotel Edinburgh Park
Responded 5 Apr 2023
Dear DominicB1511, We are really appreciate your comments about your recent stay with us. Great to see that you explored our lovely hotel, used our facilities and of course felt well serviced. I am sure that Ionela will also feels delighted after your praise, just as myself. Thank you once again to spend your time to leave us this fantastic review, we are looking forward to see you back then to Novotel Edinburgh Park. Sincerely, Gabor Elek, Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$141 - US$288 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel edinburgh park hotel edinburgh, accor edinburgh park, edinburgh novotel
LOCATION
United KingdomScotlandEdinburgh
NUMBER OF ROOMS
170
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Frequently Asked Questions about Novotel Edinburgh Park
Which popular attractions are close to Novotel Edinburgh Park?
Nearby attractions include Bridge 8 Hub (1.2 km), Skirmish Edinburgh Paintball (1.1 km), and Time Twisters (0.8 km).
What are some of the property amenities at Novotel Edinburgh Park?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Novotel Edinburgh Park?
Top room amenities include a flat screen TV, a refrigerator, and blackout curtains.
What food & drink options are available at Novotel Edinburgh Park?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Edinburgh Park?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Novotel Edinburgh Park?
Conveniently located restaurants include Lynne's Scrumptious Snax, Westgate Farm, Dining & Carvery, and The Glass Cube.
Are there opportunities to exercise at Novotel Edinburgh Park?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Novotel Edinburgh Park?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Edinburgh Park?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel Edinburgh Park offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Novotel Edinburgh Park?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.