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Malmaison Hotel

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#36 of 95 Hotels in Glasgow
Certificate of Excellence
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1,259 Reviews from our TripAdvisor Community

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Showing 1,239: English reviews
Reading, United Kingdom
Reviewed yesterday NEWvia mobile

Long overdue is a review of both this hotel and the whole Malmaison chain. It's quite simply outstanding. Beautiful rooms and decor that far outstrip any measureable competitor on price. A grown up level of customer service that makes you feel exactly as you are. A grown up, valued customer. Stylish, sexy, perfect - both for business and pleasure. I...

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Helpful?
1Thank Natasha C
Kilmartin, United Kingdom
Reviewed yesterday NEW

Lynsey at reception was great and saved our day!! We loved the room and all that came with it, don't think you could want for more. We had a busy day and needed to relax and chill out. Fantastic stay looking forward to another visit soon !!

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1Thank Peter S
Manchester, United Kingdom
Reviewed 3 days ago NEW

Stayed here for 3 nights in July 2016. This is our favourite chain of hotels, though having stayed at every Hotel du Vin bar one in the south of England, we're not quite so familiar with Malmaison, having only visited a couple previously. My husband had just started a new job in Glasgow, so I flew up to spend the...

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Helpful?
Thank Mrs Picky
GlasgowMal, General Manager at Malmaison Hotel, responded to this review

Hi Mrs Picky Thank you for your lovely review of our Hotel! I'm delighted to hear that you had a nice stay with us, we always strive for all aspects of our guests experience to be to a high standard so that our guests are happy! We look forward to welcoming you back to stay with us again soon! Kind...

Northumberland UK
Reviewed 3 days ago NEW

After checking in we were not happy with the room we were allocated as it was too close to the lift and would have been disturbed by noise. Our request to change rooms was dealt with in an efficient manner and the staff were really accommodating. The hotel itself is lovely but in need of a bit of TLC in...

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Thank Macmoe
GlasgowMal, General Manager at Malmaison Hotel, responded to this review

Hi Macmoe Thank you for your review of our Hotel. I'm pleased to hear that we were able to resolve the issue with your bedroom quickly and efficiently, it's important for us to react quickly to any guest issues. We are the only Malmaison Hotel that offers a different restaurant with The Honours, and our feedback from guests is generally...

Reviewed 4 days ago NEWvia mobile

We were staying overnight in Glasgow and booked into the malmaison. Couldn't be easier to find and once parked up headed to check in. Just entering the hotel you know it's going to live up to expectations. The reception staff were friendly and check in was fast and efficient. Staff on duty showed genuine interest in what we were up...

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Helpful?
Thank Alan R
GlasgowMal, General Manager at Malmaison Hotel, responded to this review

Hi Alan R Thank you for your superb review of our Hotel. I'm absolutely delighted to hear that you had a great stay with us! We strive to make sure that guests enjoy all aspects of their stay, and our service is our top priority! We look forward to welcoming you back to stay with us again soon! Kind regards,...

Ellon, United Kingdom
Reviewed 6 days ago NEWvia mobile

I arrived at the room with my elderly granny to find a dreary, small sized bedroom. However I accepted this and did not complain. After leaving the hotel for dinner we arrived back at 11pm to find a ridiculous amount of music coming from an empty bar (this was a Thursday night). We contacted reception and asked if they knew...

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Helpful?
Thank Anna T
GlasgowMal, General Manager at Malmaison Hotel, responded to this review

Hi Anna T Thank you for your review of our Hotel. I'm sorry to hear that you haven't had a great experience with us. We want our guests to feel comfortable and enjoy their stay. I would love to discuss the matter further with you, I have attempted to contact you but please feel free to call back or email...

Reviewed 1 week ago

We celebrated my wife's 50th birthday in one of the function rooms, and latterly the bar, on Saturday night, and we couldn't have been happier. From the moment we booked it, the service Graham, Charlotte and the rest of the team provided was exemplary. We literally had to worry about nothing other than enjoying ourselves. We had friends join us...

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2Thank Michael K
GlasgowMal, General Manager at Malmaison Hotel, responded to this review

Hi Michael K Thank you for your delightful review of our Hotel! I'm really pleased to hear that the service we provided made your event a great success! I'll be sure to share your feedback with all of the team, and I do hope that we can welcome you back again soon! Kind regards, Graham

Hull
Reviewed 1 week ago

We were overcharged for a 2 night stay by around £30, since refunded. There are no lifts to the first floor and were driven mad by the squeaky floorboards. Not quite up to the usual Mal standards and disappointing.

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Thank browz1
GlasgowMal, General Manager at Malmaison Hotel, responded to this review

Hi browz1 Thank you for your review of our Hotel. I'm sorry to hear that there was an issue with your bill, but I'm glad that this has now been resolved for you. I'd be happy to allocate you a room in a more preferrable location for any future stays. I hope that we are able to welcome you back...

Reviewed 1 week ago via mobile

Just returned from a stay in this lovely hotel, have stayed in a number of the chains other hotels and its a very similar vibe in them all. Cant fault the hotel itself, I read many of the reviews were complaining about dark rooms, dirty etc. The colour scheme I feel makes the Malmaison its own. We didn't pre book...

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1Thank Nicholamckiddie
GlasgowMal, General Manager at Malmaison Hotel, responded to this review

Hi nicholamckiddie Thank you for your review of our Hotel. I'm really pleased to hear that you had a nice stay with us, it's especially nice to hear that our staff were lovely! I appreciate your feedback regarding small issues being improved upon, and I hope that when you return to stay with us we can give you a 5...

Northampton, United Kingdom
Reviewed 1 week ago via mobile

We booked a night in one of the upgraded rooms with the breakfast and dinner package. It was a night away during the half term, leaving our boys with the in laws. Expectations were high as the website sold the room with glamorous pictures and the attached restaurant looked great. What we got was something that was okay. At £350...

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Helpful?
Thank Bigd1806
GlasgowMal, General Manager at Malmaison Hotel, responded to this review

Hi Bigd1806 Thank you for your review of our Hotel. I'm disappointed to hear that your stay with us did not meet your expectations, especially when you've booked a dinner package for a night away. Our Restaurant strives to serve all food to a very high standard, and I'm sorry that you felt this was not the case. I'm glad...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about Malmaison Hotel

Address: 278 West George Street, Glasgow G2 4LL, Scotland
Region: United Kingdom > Scotland > Glasgow
Price Range: $152 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Hotel 4*
Number of rooms: 72
Reservation Options:
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Also Known As:
Malmaison Hotel Glasgow, Scotland
Hotel Malmaison
Hotel Style:
#14 Family Hotel in Glasgow
#18 Luxury Hotel in Glasgow
#36 Business Hotel in Glasgow
#36 Romantic Hotel in Glasgow
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Questions & Answers

Here's what travellers have asked, with answers from Malmaison Hotel staff and other travellers.
7 questions
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Gold Coast, Australia
over a year ago

See all questions (7)

Questions? Get answers from Malmaison Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for rooms in the old part of the hotel, they are more spacious.”
 of 5 bubbles Macmoe, 5 Dec 2016 | Read review
“All the rooms are different shapes and sizes but all to an exceptionally high standard.”
  • Stylish Bathroom
  • Complimentary Toiletries
  • Complimentary Toiletries
  • Full bath and shower
  • Comfortable Bed with Quality Bedding
 of 5 bubbles Frances1Edinburgh, 22 Nov 2016 | Read review
“Back of the hotel is quieter”
 of 5 bubbles Designer_Traveller, 9 Nov 2016 | Read review
“People who don't like stairs ask for the first floor.”
 of 5 bubbles Alice13135, 1 Nov 2016 | Read review
“I have three rooms over time in different comfort levels all excellent”
 of 5 bubbles nimrodwetman, 6 Oct 2016 | Read review
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