Best Western Inverness Palace Hotel & Spa
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About
#13 of 37 hotels in Inverness
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Value
Best Western Inverness Palace Hotel & Spa located on the banks of Inverness opposite Inverness Castle. Recently awarded AA 4 Star, it is just a few minutes walk to the town centre. Discover a warm and friendly welcome at the stylish and contemporary hotel. Accommodation is offered over 2 period properties and modern refurbished cottage. Choose from Classic rooms to period River & Castle View rooms with a lovely view towards the Castle. Choose from dining in Brassiere, Bar or the Lounge where you can sit back and relax with your favourite coffee as we We Proudly Serve Starbucks Coffee and surf the web for free. Visit the newly refurbished Leisure Club with 50 foot swimming pool, sauna, Jacuzzi, steam room. You will enjoy a relaxing break in stylish surroundings here is a brief summary: Inverness City Centre location : Free Wifi : Car Parking : Leisure Club with 50 foot Swimming pool : Fitness Suite: Starbucks Coffee : Sleeping Beauty Spa.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Board games / puzzles
Books, DVDs, music for children
Pets Allowed ( Dog / Pet Friendly )
Free public parking nearby
Paid private parking nearby
Car park
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Snack bar
Special diet menus
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Housekeeping
Interconnected rooms available
Room service
Safe
Flatscreen TV
Walk-in shower
Bath / shower
Telephone
Wardrobe / wardrobe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Business
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
117Restaurantswithin 0.5 km
68Attractionswithin 0.5 km
Contact
8 Ness Walk, Inverness IV3 5NG Scotland
Getting there
Car HireSee all Inverness car hire
2249Reviews38Q+A100Room tips
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Very comfortable beds and a hearty breakfast. Definitely book the bed and breakfast package! We had a great room overlooking the river and the castle. Parking is easy and the spa amenities were nice. Only issue was that the "leisure club" staff had no idea what we were supposed to do for our spa treatments and looked really confused when we asked, since they the spa is run by a different company. Our massages and my pedicure all ended up being wonderful once we figured it out, though. Highly recommend staying here on a visit to the Highlands.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
Excellent location on the river Ness, so easy to walk in to town. We had a lovely family room in the back of the hotel - beautiful decor and very clean. It was a bit hot, but a fan was provided. Beds were comfy and we had no problems with noise until about 7am when the bins got emptied! WiFi good. Communal areas were also lovely, with comfy sofas in reception. The pool/spa area was really nice and modern, also clean and well maintained. Breakfast was good, although I am not a fan of the little plastic pots of fruit as I think it tastes a bit funny (I am aware that’s the times we’re living in though). We avoided the restaurant for dinner due to previous reviews and the proximity to other restaurant offerings. The staff were really lovely and very helpful - the recommendation for the nearest park was much appreciated! Would stay here again and would recommend. Thanks!…
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa
Responded 28 Jul 2021
Thank you so much for taking the time to write your feedback, HelenSew. We are happy to hear that you enjoyed so many aspects of your stay. It is fantastic to hear that you were so impressed with the hotel and the team. Everyone will be delighted to read your compliments. What is more, I have shared your comments with our food and beverage manager to look into. I hope that we can welcome you back again on your next visit to Inverness. Kind regards, Angela
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
4 star establishment perfectly situated within a walking distance to everything that is worth seeing in Inverness. The hotel is having some repairs done to its facade with scaffolding in the front. No matter. Inside it is quite modern and nice for a 130 year old building. Must have been done up recently. Our room was spacious and comfortable and we liked it even though it faced the mountains, not the river and the city. It had a kettle, hairdryer, iron and a rather large TV. The hotel has a modest size indoor swimming pool, which we passed by every day. Tempting. What ruins the good impression is the restaurant. Breakfast is served only till 9.30 and 10 on Sat.and Sun. In a 4 star hotel? What is it, a Scout camp? When we arrived at 9am there were three couples already queuing even though half of the tables were unoccupied. True, not cleaned yet, but whose fault is that? When we arrived there was no bacon, no tomatoes, no muffins, only one sad roll left and supposedly orange juice which was more water than orange. A young waiter forgot about the tea we ordered. There were no small cups for espresso. Who runs this place? The poorest breakfast we had for years. Bacon was good though. To be fair though, on the next morning (Sat.) it was as if a different place altogether. Same time-9am, quite a few guests, yet on this occasion there was nothing to complain about. Except for the still watery juice perhaps. Strange. Then comes dinner in „eight on the river” restaurant, we had booked in advance earlier, of which the hotel sent us an e-mail reminder. Menu was available online but was totally different to what’s in a paper, which was much poorer. What’s the point of having an on line menu then? We didn’t like the starters, salmon for the main course was good but rather blunt, Pinot Grigio not cold enough, tap water undrinkable due to the smell of chlorine (had to ask for a bottle of still, not that anybody offered us choice), cheeses ordinary, espresso macchiato way too thin. Ask Italians, who visit Inverness often, how to make it properly. On top of that we had to change tables on account of a droughty window, radiator was turned on only AFTER we had arrived, the waiter never smiled or made us feel welcome with only perfunctory inquiry about food we had. The other two girls were glued to their posts in the middle. They did come gingerly enough though, when asked. And there was just one more couple apart from us that Friday evening, which speaks volumes. Surely, we weren’t too much bother? There are plenty of other establishments nearby where you can eat out. In other words, stay away from this eatery and for breakfast drag yourself from bed early, maybe you will have more luck than us. …
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: be early for breakfast.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel is situated just a two minute walk from the city centre shops. Very clean and well furnished hotel with leisure centre. Limited on site car parking however overflow spaces available 1/4 mile away. Our room was very clean and spacious. We had difficulty controlling radiator resulting in the room being uncomfortably warm.
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Review collected in partnership with Best Western
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Angelika Malinowska-Dolgowska, Other at Best Western Inverness Palace Hotel & Spa
Responded yesterday
Thank you so much for your fantastic review, Scot9. We are glad you have written so many positive points and, on the whole, enjoyed your stay. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angelika
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent location, service even better tnan expected, lunch and dinner value for money. I will certainly return there in my next journey and i will search to book the same brand at any journey. Highly recommended!
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Review collected in partnership with Best Western
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Angelika Malinowska-Dolgowska, Other at Best Western Inverness Palace Hotel & Spa
Responded yesterday
Thank you so much for your lovely review, Eviloupi. We are delighted to read that you enjoyed your stay with us. Hopefully see you again soon. Kind regards, Angelika
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the front of house staff on reception to the serving staff, cleaning staff and all those I haven’t mentioned you run a mighty fine establishment. The food in choice, presentation and taste is second to none - where’s that Michelin star ! The leisure facilities are more than adequate unless you’re in really serious training for triathlons. The general atmosphere of the place is superb. Get yourself there soon.
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Review collected in partnership with Best Western
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Angelika Malinowska-Dolgowska, Other at Best Western Inverness Palace Hotel & Spa
Responded 3 days ago
Thank you for taking the time to leave us a great review, jmmatthews777! We would like to express our sincere appreciation for taking the time to share such wonderful feedback about your recent stay at Palace Hotel. It is heartening to hear that we were able to exceed your expectations and make your stay a memorable one. Your kind words have been shared with our entire team, and we are grateful for the recognition of their hard work and dedication. It is guests like you who motivate us to continuously improve and provide the best possible experience. Thank you once again for choosing our hotel, and we look forward to welcoming you back in the near future. Warm regards, Angelika
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Part of a rail tours package ( well organised / but not herded). Hotel was most welcome after a very long train journey. Room warm, comfy and staff most helpful. Hotel is going to be having some upgrades ( scaffolding going up as we left) but I guess the lovely building should be returned to its natural stone beauty. Tea / coffee making in room, iron too. Toiletries and hairdryer and free WiFi. One thing I usually note in Resturant ( if you read my reviews) is if you get hot plates for your food. Just right here. Food varied and plentiful. So I guess if you are thinking shall we spend time here I think the answer should be yes.
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Date of stay: March 2023Trip type: Travelled as a couple
Room Tip: Comfortable footwear.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Angelika Malinowska-Dolgowska, Other at Best Western Inverness Palace Hotel & Spa
Responded 1 week ago
Thank you so much for your fantastic review,Sue S. We are glad you have written so many positive points and that you enjoyed so many aspects of your stay. The reviews are always shared amongst the team and they will be delighted you have given them a 5/5. We'll look forward to welcoming you again the next time you visit the city. Best regards, Angelika
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me and Family members enjoyed a 2 night stay in this beautiful Hotel in a great location. It has a great location with parking and a beautiful leisure centre. Rooms are comfortable and tastefully decorated spotlessly clean. Food and service was excellent. Staff friendly and professional in their Customer Service.
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Review collected in partnership with Best Western
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Angelika Malinowska-Dolgowska, Other at Best Western Inverness Palace Hotel & Spa
Responded 1 week ago
Thank you so much for your fantastic review, Mae494 We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angelika
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is lovely but check in was a real disappointment. No information or offer to book in for an evening meal or breakfast and no information on use of the leisure facilities. Just carted off to the hotel 1 door down and forgotten about.
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Review collected in partnership with Best Western
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Angelika Malinowska-Dolgowska, Other at Best Western Inverness Palace Hotel & Spa
Responded 2 weeks ago
Thank you so much for taking the time to write your review, tazmeasures. We are pleased to hear that the hotel met your expectations; however,iIt is really disappointing to read about the check-in as the team are usually so good in this area and we can assure this is not a reflection of our usual standards of service. I'll ensure your feedback is passed on to the management team so that they can take the appropriate measures with further training and awareness. I hope we can welcome you in the future. Kinds Regards, Angelika
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Inverness Palace Hotel, exceeded my expectations. After reading some reviews, I was rather dubious as to what would be awaiting us. From arrival to departure, the staff couldn’t have been any more helpful, very comfortable room overlooking the river, comfortable clean hotel, fabulous breakfast. We ate out each evening so I cannot comment on the restaurant food. We would definitely recommend and would definitely return. My only complaint was the bed which we found uncomfortable and too hard for a good nights sleep.
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Review collected in partnership with Best Western
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Angelika Malinowska-Dolgowska, Other at Best Western Inverness Palace Hotel & Spa
Responded 2 weeks ago
Thank you so much for your fantastic review, Lynnie2802. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. We'll look forward to welcoming you again soon! Kind Regards, Angelika
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$91 - US$290 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western inverness palace hotel inverness, best western inverness palace hotel and spa, inverness best western
LOCATION
United KingdomScotlandScottish HighlandsInverness
NUMBER OF ROOMS
110
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Frequently Asked Questions about Best Western Inverness Palace Hotel & Spa
Which popular attractions are close to Best Western Inverness Palace Hotel & Spa?
Nearby attractions include The Malt Room (0.3 km), North Coast 500 (0.2 km), and River Ness (0.06 km).
What are some of the property amenities at Best Western Inverness Palace Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Best Western Inverness Palace Hotel & Spa?
Top room amenities include a flat screen TV, blackout curtains, and a view of a nearby landmark.
What food & drink options are available at Best Western Inverness Palace Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Inverness Palace Hotel & Spa?
Yes, free public parking nearby, a parking garage, and paid private parking nearby are available to guests.
What are some restaurants close to Best Western Inverness Palace Hotel & Spa?
Conveniently located restaurants include Milk Bar, River House Restaurant, and Miele's Gelateria.
Are there opportunities to exercise at Best Western Inverness Palace Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Best Western Inverness Palace Hotel & Spa located near the city centre?
Yes, it is 0.4 km away from the centre of Inverness.
Are any cleaning services offered at Best Western Inverness Palace Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Inverness Palace Hotel & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Inverness Palace Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.