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Best Western Inverness Palace Hotel & Spa

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Traveller (382)
Room & Suite (257)
Dining (54)
Overview
  • Excellent46%
  • Very good33%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
“the river”(375 reviews)
“starbucks coffee”(19 reviews)
“valet service”(19 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,616)
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1,512 results
Traveller rating
672
511
208
87
34
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LanguageEnglish
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672
511
208
87
34
Show reviews that mention
All reviewsthe riverstarbucks coffeevalet servicesteam roomswimming poolleisure centrecar parka river view roomlovely hotelleisure clubbay windowrestaurant staffan upgradehuge bedgreat roombuffet breakfastweekend break
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1 - 5 of 1,512 reviews
Reviewed 2 days ago

Really not worth the prices. It was one of the most expensive hotels we booked during our 3 weeks trip across the UK (splurged because we were there on my birthday). We got our rooms in the adjoining block, three flights up (no elevator) and...More

Thank dee_swam
Response from Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & SpaResponded today

Dear dee_swam, Thank you so much for taking the time to write your review. I'm very sorry to hear that you were so disappointed with your stay and for the difference in allocated rooms. I have brought your feedback to the attention of the Reception...More

Reviewed 2 days ago

Had to wait 10 minutes for a drink, had to remind bar staff of my simple order despite no one else in the bar. Staff were chatting and joking amongst themselves, tables not cleared. Clear lack of managerial input or at least a manager who...More

Thank switcher33
Response from Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & SpaResponded today

Dear switcher33, Thank you for taking the time to write your review. I'm so sorry to hear of your poor experience during your stay. I have given your feedback to the Food and Beverage Manager who has taken this seriously and is taking it up...More

Reviewed 6 days ago

Old building but well maintained. Parking was free. Location is amazing walking distance from good restaurants. Weather was hot. The hotel is not air conditioned but a fan is enough to keep you comfortable. Breakfast was average. Staff were helpful and friendly. Overall a pleasant...More

Thank Aijaz S
Response from Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & SpaResponded 4 days ago

Dear Aijaz, Thank you so much for taking the time to write your review. I'm delighted that you were pleased with so many aspects of your stay. We're very lucky to have such a wonderful location and team. I hope that you enjoyed your time...More

Reviewed 1 week ago via mobile

The hotel is a little tricky to find, but GPS solved that. It is very stylish and a quiet place. We stayed in a suite room in the garden building and had a great night’s sleep. The breakfast was buffet style and good.More

Thank JEO_1973
Response from Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & SpaResponded 1 week ago

Hi JEO_1973, I'm delighted to hear that you enjoyed your trip to Inverness, however I think you may have reviewed the other Best Western in Inverness. The images appear to be of the Best Western Plus Lochardil House Hotel, Greame will be pleased to hear...More

Reviewed 1 week ago

We stayed at the front of the hotel, in Room 22 and from the wide, tall bay window we were afforded a stunning view of the sparkling blue River Ness in the sunshine, winding its way alongside the road, and the shining honey-coloured stonework of...More

1  Thank MyloNorwichEngland
Response from Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & SpaResponded 1 week ago

Thank you so much for such a detailed review of Inverness! I'm delighted to hear that you enjoyed your time here so much and were able to enjoy some of the local attractions such as The Gellions (the oldest pub in Inverness). We're very lucky...More

View more reviews
About
Description
Best Western Inverness Palace Hotel & Spa located on the banks of Inverness opposite Inverness Castle. It is just a few minutes walk to the town centre. Discover a warm and friendly welcome at the stylish ...More and contemporary hotel. Accommodation is offered over 2 period properties and modern refurbished cottage. Choose from Classic rooms to period River & Castle View rooms with a lovely view towards the Castle. Choose from dining in Brassiere, Bar or the Lounge where you can sit back and relax with a Matthew Algie freshly ground coffee and surf the web for free. Visit the Leisure Club with 50 foot swimming pool, sauna, Jacuzzi, steam room. You will enjoy a relaxing break in stylish surroundings here is a brief summary: Inverness City Centre location : Free Wifi : Car Parking : Leisure Club with 50 foot Swimming pool : Fitness Suite: Matthew Algie Coffee : Sleeping Beauty Spa. Less
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Room Service
Free High Speed Internet (WiFi)
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Banquet Room
Breakfast Available
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Sauna
Wheelchair Access
Beachfront
Bar/Lounge
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (382)
Room & Suite (257)
Dining (54)
Pool & Beach (24)
Amenities (11)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Jim R
28 June 2018|
Answer
Response from Aimee A | Property representative |
Hi Jim, Thank you for your question. We are dog friendly, however there is a charge of £15 per dog per night with a maximum of 2 dogs in 1 room. I hope this helps! :) Kindest regards, Aimee
0
Votes
Susie G
29 January 2018|
AnswerShow all 2 answers
Response from Aimee A | Property representative |
Hi Susie, Yes we do have disabled/accessible rooms with showers. If you have any other questions please don't hesitate to ask. Kindest regards, Aimee
0
Votes
gkullis
12 December 2017|
AnswerShow all 2 answers
Response from Aimee A | Property representative |