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30/07/2017 31/07/2017
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    Best Western Inverness Palace Hotel & Spa

    8 Ness Walk, Inverness IV3 5NG, Scotland
    Save
    Best prices for your stay
    30/07/2017 31/07/2017
    Savings alert: 11% below average rate
    US$221
    US$161
    US$221
    US$161
    US$221
    US$161
    Traveller (302)
    Room & Suite (212)
    Dining (50)
    Best Western Plus Inverness Lochardil House Hotel
    496 reviews
    #2 of 34 hotels in Inverness
     
    Premier Inn Inverness Centre (River Ness) Hotel
    1,599 reviews
    #4 of 34 hotels in Inverness
     
    Kingsmills Hotel
    1,702 reviews
    #9 of 34 hotels in Inverness
     
    Glen Mhor Hotel & Apartments
    1,314 reviews
    #23 of 34 hotels in Inverness
     
    Overview
    • Excellent45%
    • Very good34%
    • Average14%
    • Poor5%
    • Terrible2%
    Travellers talk about
    “the river” (323 reviews)
    “valet service” (16 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Pets Allowed
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    3.0 Star Hotel
    All hotel details
    Best Western Plus Inverness Lochardil House Hotel
    496 reviews
    #2 of 34 hotels in Inverness
     
    Premier Inn Inverness Centre (River Ness) Hotel
    1,599 reviews
    #4 of 34 hotels in Inverness
     
    Kingsmills Hotel
    1,702 reviews
    #9 of 34 hotels in Inverness
     
    Glen Mhor Hotel & Apartments
    1,314 reviews
    #23 of 34 hotels in Inverness
     
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    Rooms
    30 Jul31 Jul
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (1,334)
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    There are newer reviews for Best Western Inverness Palace Hotel & Spa
    See the most recent reviews

    11 - 15 of 1,255 reviews

    Reviewed 1 week ago via mobile

    What a great location,views, everything, but, are the people in a huge comfort zone ??!! Reception - Bad !!!! Breakfast - Bad !!! Bar area - Very good !! No porter service !!, and my wife were post knee operation. I think : Lazy or...More

    2  Thank LouisGroen
    Response from Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & SpaResponded 1 week ago

    I cannot apologise enough for this and it just should not happen. We have actually employed extra porters and receptionist recently to help so I really cannot apologise enough as we are trying to improve our service to all guests arriving as it can be...More

    Reviewed 1 week ago

    Lots of yummy food and drinks but unfortunately let down by poor service. Firstly when we arrived, we had to wait for a member of staff as the girl on the desk didn't seem to know/care as we were only there for afternoon tea. We...More

    1  Thank Leanne S
    Response from Della E, Room Division Manager at Best Western Inverness Palace Hotel & SpaResponded 1 week ago

    I am really sorry to read this and cannot apologise enough. We really do care and will definitely be looking into this and making some changes. I am really pleased that you enjoyed the food but so disappointed that it was spoilt by what looks...More

    Reviewed 2 weeks ago

    Stayed here two nights, but was not impressed. It was just OK. Spacious rooms... but do not bring your own food or drink. Sign says if you spill on the rug, you are responsible for the cleaning. We were afraid to even make their supplied...More

    Thank tedb548
    Response from Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & SpaResponded 1 week ago

    I am really sorry to hear that you did not enjoy your stay with us. We really value all feedback and I am wondering if you could help further with the sign regarding the cleaning. This is something that I need to look into as...More

    Reviewed 2 weeks ago via mobile

    Stayed here for 6 nights, and appreciated an unexpected upgrade to the river view room. The room is generous in size, with an extremely comfortable bed (the linen feels like top quality!). Only minor gripe is lack of a fridge (though they do give free...More

    Thank Vincent I
    Response from Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & SpaResponded 1 week ago

    Thank you for taking the time to mention so much, it is really appreciated. We look forward to seeing you again. Thanks

    Reviewed 2 weeks ago

    Friendly helpful staff in a beautiful hotel looking out over the river and the castle. Idealy suited in the city centre and offering not only a clean comfortable room but a pool and spa this hotel was a great choice. Breakfast was a good selection...More

    1  Thank chrisjpaterson
    Response from Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & SpaResponded 2 weeks ago

    Thank you for taking the time to write. Your comments are lovely and very much appreciated. We hope you will visit again. Thanks

    Best Western Plus Inverness Lochardil House Hotel
    496 reviews
    #2 of 34 hotels in Inverness
     
    Premier Inn Inverness Centre (River Ness) Hotel
    1,599 reviews
    #4 of 34 hotels in Inverness
     
    Kingsmills Hotel
    1,702 reviews
    #9 of 34 hotels in Inverness
     
    Glen Mhor Hotel & Apartments
    1,314 reviews
    #23 of 34 hotels in Inverness
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Conference Facilities
    • Banquet Room
    • Breakfast Available
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • US$139 - US$474 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #17 Romantic Hotel in Inverness
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 89
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Travelocity, Hotels.com, Hotwire, Priceline, TripOnline SA, Cheap Tickets, getaroom.com, Cancelon, HRS, HotelQuickly and Evoline ltd so you can book your Best Western Inverness Palace Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • Scotland >
    • Scottish Highlands >
    • Inverness
    • Also Known As
    • Best Western Inverness Palace Hotel And Spa ,
    • Best Western Inverness Palace Hotel Inverness ,
    • Inverness Best Western ,
    • Best Western Inverness Palace Hotel & Spa Scotland
    Add Photo Photos
    Traveller (302)
    Room & Suite (212)
    Dining (50)
    Pool & Beach (23)
    Hotel & Grounds (218)
    Bathroom (13)
    Business Centre & Event Rooms (2)
    Family and Play Areas (1)
    Nearby
    Columba Hotel, Inverness
    1,195 reviews
    .04 km away
     
    Glen Mhor Hotel & Apartments
    1,314 reviews
    .27 km away
     
    The Waterside Hotel
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    .34 km away
     
    The Highlander B & B
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    .30 km away
     
    Nearby Restaurants
    Rocpool Restaurant
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    .09 km away
    Urquhart's Restaurant
    602 reviews
    .10 km away
    Cafe 1
    883 reviews
    .21 km away
    The Castle Tavern
    1,156 reviews
    .22 km away
    Nearby Attractions
    River Ness
    1,743 reviews
    .02 km away
    Inverness Museum and Art Gallery
    378 reviews
    .22 km away
    Inverness Cathedral
    328 reviews
    .15 km away
    Inverness Castle
    416 reviews
    .15 km away
    Ask a question
    Questions & Answers
    whiterabbit2754
    2 May 2017|
    Answer Show all 3 answers
    Response from Della E | Property representative |
    Hi whiterabbit2754, Thanks for your question and I wanted to let you know that yes, we do have rooms which have "wet rooms". We also have frames and seats for use in the room on request. I hope this helps and thanks... More
    1
    Vote
    Bonnie B
    4 April 2017|
    Answer
    Response from Della E | Property representative |
    Hi Bonnie B, Thank you for your message, bookings through Great Rail Journeys are automatically allocated into Classic rooms. If you would like an upgrade then please contact Great Rail or the hotel directly to check... More
    1
    Vote
    Sheena S
    8 January 2017|
    Answer Show all 2 answers
    Response from Della E | Property representative |
    Hi Sheena S, thanks for your question. Yes we have a disabled changing area within the leisure club and no stairs leading to it from the public areas or from the rooms with access from the lifts. The pool does have steps... More
    1
    Vote
    Room Tips
    "Try for a view of the castle"
    Read review
    "The turret rooms (37 and 39) were high up and very nice"
    Read review
    "Front facing will give you a view of the river and castle."
    Read review
    "Request a view of the river."
    Read review
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