We stayed there 23 September 2022, as pointed out by Jez S below, the stairs to rooms 7-9 are steep, narrow with very shallow steps, certainly not suitable for elderly and I don't know how Building Control allow such a dangerous access stair. Second problem was no breakfast is served at the hotel, we had to take a 10 minute walk in pouring rain to West End Hotel and present a breakfast voucher. Third problem was no 'Dinners', all that was available were fast food bar suppers served in the bar. We also learned that West End Hotel only serve breakfasts and if you stay there and wasn’t dinner, guess where you have to go ... around the corner to Clubhouse Hotel, for a bar supper! The one star rating is for the Manageress at The Clubhouse, she seemed to have to do everything, I don't know how she coped.…
Only two stars are for Kaya on reception. Lovely, very friendly and welcoming. Our twin room on the first floor at the front however was drab and worn, badly in need of updating. Pillow with old blood stains (washed but obviously not removed). Curtains that don't close (just there for show). Ok there were blinds on the windows but why hang curtains that don't move? Sheet of paper as a shower mat. Mixer tap over sink was stiff to the point of barely working. Wi-Fi didn't work. Reception said it 'depended where you were in the hotel'! Reception is only manned for a few hours from 3pm until bar closes at 9. Really weird. Get the feeling this place is just taking the money but putting nothing back in to improve the place. The decor is garish. Lots of mirrors hung in strange places. Badly needs a make-over. Such a shame as it is a lovely old building. We were visiting friends in Nairn so did not eat in the restaurant. We had booked for two nights but left after one. They have a 4-star on the name board outside. This hotel needs to be re-graded as it does not live up to any 4-star hotel we have ever stayed in. If you are looking for 4-star facilities don't stay here.…
The Clubhouse Hotel was a pleasant surprise. A boutique hotel on a quiet street with a beautiful, well appointed room with large bathroom with shower and tub, heated towels, great size TV, comfortable bed, sitting area, desk, table. The restaurant offered great food choices and drinks with quality service. The staff was always friendly and helpful. Parking was plentiful and free, and if you were looking for alternative transport the town bus station is an easy ten minute walk (with bus service every half hour to Inverness) and the train station is only a fifteen minute walk. We were given a option of breakfast at a nearby sister property, since the restaurant is not open for breakfast. Overall, a great place, and one of the highlights of our trip to Scotland!
This is a modernised hotel with very good facilities plus the rooms are well appointed, the staff are also friendly and helpful. Our evening meal in the restaurant was good and a reasonable price If you need breakfast it’s a five minute walk to the sister hotel round the corner as they don’t do breakfast the hotel. Our only fault was the soap dispenser near the wash hand basin was broken apart from that we enjoy our stay and would go back.
Visited tonight with friends hidden gem, customer service was excellent, was a really busy night, food was awesome thank you to Kaya, Wayne and the young staff you were superb hopefully be back soon ..
Very disappointed at quality of the rooms and very dangerous steep short step to room 7,8 and 9, can’t understand how building controlled passed this? Very dirty and dated with roof leaking in room number 9 , management couldn’t careless, Stay clear
This hotel has new owners, their staff are amazing our room was really clean, we ate in the bar the food was excellent.will definately be back The staff made sure we had everything we needed suggested places we could visit and made sure we were always ok.
Booked for two nights for a wedding at the hotel in May and paid in full upfront. When the hotel had to close due to the national lockdown they said they would have to cancel our reservation. Very disappointing but we’ll just have our money back and be on our way. Unfortunately the hotel manager didn’t see things this way. Despite several requests, he refused to refund our money and would only give us a rebooking to use in the next year. Well since the wedding was off and I live in a different country that’s not much use to me. I have a lot of sympathy for (the rest of) the hospitality industry, but do the honourable thing by your customers. And if you don’t want to do the honourable thing, do what is legal. It was my legal right to get a cash refund since they had cancelled the booking. After repeatedly refusing to refund the money he then said he wouldn’t discuss it further and if I wasn’t happy then I could take him to court. What a way to deal with your customers! Whilst tempting as it was to take him to court, I decided on the easier route and spoke to my credit card company, who managed to get the money back. Funnily enough, the hotel didn’t contest it. Unfortunately there are many others from the wedding party who were treated just as bad and in the case of the bride and groom, much much worse. I can’t speak for the quality of the hotel itself but I would recommend avoiding doing any business with these people. …
Just coming out of covid nightmare and was committed to my Nairn visit. The hotel were excellent and could not have done more to support me in my stay. No worries or concerns and we’re on call at all times. Highly recommend.
Booked a room for 5 April 2020 through Booking.com The hotel then cancelled my booking due to COVID-19 and sent an email stating that I would not be charged for the stay. I called and spoke to someone who confirmed that my credit card would be refunded in full. No repayment received and radio silence since then. Nobody answers phone or responds to emails. Will soon be going to my lawyer to take action to receive the refund due. Dreadful customer service.