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Overview
  • Excellent22%
  • Very good25%
  • Average11%
  • Poor11%
  • Terrible31%
1 week ago
“Quick lunch”
2 weeks ago
“Must try harder MUCH harder”
Free Wifi
Free Parking
Restaurant
Bar/Lounge
Wheelchair Access
Breakfast included
All hotel details
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Reviews (27)
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1 - 5 of 24 reviews
Reviewed 1 week ago via mobile

Popped in for quick lunch. Not quite what we expected from the outside but friendly greeting and good service. Food was ok. Sad to see so many closed shops and businesses. At least this one is still trying.

Thank susan y
Response from katybscotland, Manager at Clachan HotelResponded 5 days ago

Hi. Thanks for review. Glad you felt welcome..food should be better than ok but sorry.. ye its really sad seeing businesses closed down. Hope to see you again. Take care 😊

Reviewed 2 weeks ago via mobile

Wish I had taken some photos of the outside seating area oh my god what a dump "literally". Two tables to sit at which were filthy with mold, stuff dumped all around including an old toilet pan and cistern masquerading as a plant pot, 10...More

Thank DICKYG76
Response from katybscotland, Manager at Clachan HotelResponded 5 days ago

Hi there This response is from the bistro side as didn't want to ignore your review. The owners were horrified to read your experience and will deal with it accordingly. Yes the outside areas have yet to be done up as the owners have been...More

Reviewed 2 weeks ago

Sadly cannot comment on the food as while we stood in the queue reading the overhead menu, we observed the server wiping a smear from the counter with a cloth that he then returned to his shoulder, which seemed to be where he kept it....More

2  Thank johnLjohn
Response from katybscotland, Manager at Clachan HotelResponded 5 days ago

Hi there. This reply comes from the owners who were speechless when reading this. When spoke to the chip shop staff it was advided that this employee seemingly has 2 towels on his shoulder at times..regardless I'm sorry for your experience. Take care.

Reviewed 11 November 2017 via mobile

We went in to warm up after a lovely walk around nearby Lake Katrine. We ordered soups and a pot of tea. The lentil soup was really tasty and warmed us back up. The service had a little bit to be desired. The waitress had...More

2  Thank Dav M
Response from katybscotland, Manager at Clachan HotelResponded 5 days ago

Hi there I'm sorry and bewildered are your experience. . We thrive on customer service and are constantly commend on our one on one with customers..I'm unsure if maybe was one of our juniors but regardless this definitely should not have happened.. there is occasions...More

Reviewed 29 May 2017 via mobile

Came here for lunch, had chips with cheese, smoked sausage and chips and fish cakes and chips (you got 3 fish cakes!), the food was really good indeed and large portion sizes. All food is prepared directly to order, you can't choose from items that...More

Thank Rubyroored
Response from katybscotland, Manager at Clachan HotelResponded 5 days ago

Hi there. Sorry regarding the lack of choice..can only think it was due to an expected delivery..but this should have been explained upon ordering so please accept our apologies. Take care.

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Restaurant
Bar/Lounge
Free Parking
Free High Speed Internet (WiFi)
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Bar/Lounge
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Room Tips
"Bedrooms are currently being beautifully renovated."
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"Didn't stay over. Only had lunch there."
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"I didnt stay in the hotel, just had lunch in the cafe"
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"great central place to visit Scotland. Countryside spectacular. Close to Stirling and Glasgow"
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