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Hallmark Hotel Gloucester

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Hallmark Hotel Gloucester
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1,448 Reviews from our TripAdvisor Community

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Showing 1,445: English reviews
Gloucester, United Kingdom
Reviewed 4 June 2016

Attended a Murder Mystery Evening at the hotel. Service generally good although when we arrived there was only one harassed member of staff behind the bar and others wandering in and out making no attempt to serve. Food on the whole again good, starter and sweet were very good. Sadly the main courses did not live up to the menu...

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Helpful?
Thank Keith C
Ian P, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear Keith C Thank you for your kind comments on the murder mystery evening. I was pleased you enjoyed the food overall even although the main course did not meet your expectations. We will be holding more of these throughout the year and perhaps you will attend another. Ian Pollock general manager

Bexleyheath
Reviewed 3 June 2016 via mobile

Enjoyed our stay at this hotel, a very relaxed feel. Rooms were clean and tidy with plenty of facilities such as: a hair dryer, iron, tea and coffee, kettle, shampoo and shower gel. Food was lovely although not a great amount of choice we were only here for 2 nights so there was a variety. Breakfast also had a great...

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1Thank Charham92
Ian P, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear Charham92 Thank you for sending your comments via Trip Advisor. I was pleased to read you enjoyed your stay with us and enjoyed the facilities. I will poass on your kind comments regarding the cleanliness and the food. Good to hear you enjoyed the area. Ian Pollock general manager

Reviewed 2 June 2016 via mobile

Not the best start. Very unorganized and lot of probs. But was made up by SOME great staff that were very professional and hard working on the ball and so lovely all at the same time. In particular CLAIRE working in the restaurant/bar area. She made us feel very taken care off. Fantastic employee to have ! She should train...

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Helpful?
Thank steph b
Ian P, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear steph b Thank you for your kind comments on Claire which I will be sure to pass on. As breakfast supervisor she is a key member of the team and responsible for the early shift in the restaurant. I will speak to her regarding the disorganised comments you mention and ensure we attend to them. Ian Pollock general manager

Dorchester, United Kingdom
Reviewed 2 June 2016 via mobile

The title sums this hotel up perfectly. It is quite a drive outside of Gloucester so be prepared for that. Not the best start when while having a lengthy wait at reception 2 separate people came up to complain about dirty sheets on check in. A basic hotel much like a premier inn and not too different in all respects....

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Helpful?
Thank F1matt
Ian P, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear F1Matt Thank you for posting your comment on Trip Advisor. Please accept my apologies for the lengthy wait at reception which is not the best first impression. I will investigate the comments regarding the comments on the sheets you mention. The impression of the building from the outside may resemble a Premiere Inn but with the spa and leisure...

Greater London, United Kingdom
Reviewed 1 June 2016 via mobile

After looking at some of the reviews already here and I would agree. The hotel itself is nice but there is a sense the whole experience is lacking that something special. We stayed for 2 nights and is about an hour from Castle Combe and bourton on the water. Only 10 minutes from Gloucester. I gave them benefit of the...

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Helpful?
Thank Daniel M
Ian P, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear Daniel M Thank you for sending your comments via Trip Advisor. I am pleased you found the hotel pleasant and generally enjoyed your stay. The benefit is appreciated and I will raise this point when we have the team review. Ian Pollock general manager

Wolverhampton, United Kingdom
Reviewed 31 May 2016 via mobile

We stayed here for one night on a dinner, bed and breakfast package. Everything throughout the stay was 'OK'. There is definitely room for improvement across the board, little things that would go a long way in making the experience better for the guest. The front desk staff seem to enjoy theirselves too much, laughing and giggling amongst themselves, this...

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Helpful?
Thank MysteryCustomer89
Ian P, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear MysteryCustomer89 Thank you for your comments after your recent stay with us. We are always trying to improve and I will address the issue you mention with the reception staff. I am pleased you enjoyed the food and will speak to the team regarding speeding up their service. I will also review the training requirements in the restaurant to...

Gloucester, United Kingdom
Reviewed 30 May 2016 via mobile

I visited here with my partner for a spa day so cannot comment on the rooms as we did not stay. We both had massages booked which were great and really relaxing. The staff at the spa were very friendly and gave all the info we needed. The spa area is not quite what I would describe as a 'spa'...

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Thank Caroline C
Ian P, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear Caroline C Thank you for your comments after your recent visit to us. I would like to thank you for your kind comments on the staff and the treatments provided. We do have a leisure club membership but the facility is not open to the public. I am very pleased you enjoyed your afternoon tea and hopefully we will...

Gloucestershire, United Kingdom
Reviewed 30 May 2016

oh no what a mistake, booked 2 nights with evening meal included and so wish we hadn't. Meal on first night was so poor, the quality of food is second rate and the waiters and waitresses were second rate. Surely you just have to make an effort which this hotel didn't and it showed. Was offered money back but its...

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Thank as0uth0n
Ian P, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear asOuthOn Thank you for sending your comments via Trip Advisor. I am sorry that you feel let down on your restaurant experience after your recent stay with us. Your comments on the food quality is concerning and not what we normally receive. As you can see from previous comments on Trip Advisor our food has frequently been praised. I...

Keighley, United Kingdom
Reviewed 25 May 2016

The Hallmark Hotel is a little out of the city, situated right at the foot of the Gloucester Dry Ski Slope - interesting if you're fit. The satnav took us straight into the carpark. The hotel has a spa and pool, nice bar, good restaurant and very pleasant people running every aspect. Would recommend this hotel as a base for...

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Helpful?
Thank dancelady2015
Ian P, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear dancelady2015 Thank you for your kind review on Trip Advisor. I am very pleased you enjoyed your stay with us and really appreciate your recognition of the staff and service. Ian Pollock general manager

Walsall, United Kingdom
Reviewed 22 May 2016

The double room was alright for a short stay .Pool crowded with outside people not guests.Menu not very large choice fancy names for normal average dishes.pool and leisure need update.Bar prices a bit high.

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Thank geoffrey f
Ian P, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear geoffrey f Thank you for sending your comments via Trip Advisor. We do have leisure club members in the local community and it would have been these people that you met in the pool area. We are having a refurbishment of the pool area in November this year. Ian Pollock general manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The boutique Hallmark Hotel has a lot within its stylish contemporary walls. An awful lot. For starters there's the 95 rooms and suites, all clean modern design with a mix of bold colours and earth tones, richly patterned carpets and good beds. Then there's our acclaimed brasserie. The rather good team of chefs alchemizes fine seasonal ingredients into a menu embracing both classic British and European dishes and Moroccan specials. Small wonder it's a favourite of locals as well as guests. Naturally, you may well wish to burn as well as devour calories. You're in the right place. As well as glass-backed squash court and excellent gym with fitness kit, we've an inviting pool (and another for children), steam room and sauna, as well as a beauty treatments facilities where highly trained therapists work wonders for the body and soul, with everything from stress busting Swedish Massages to Detoxifying Body Wraps. ... more   less 

Additional Information about Hallmark Hotel Gloucester

Address: Robinswood Lodge, Gloucester GL4 6EA, England
Region: United Kingdom > England > Cotswolds > Gloucester
Price Range: $102 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Gloucester 4*
Number of rooms: 95
Reservation Options:
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Also Known As:
Ramada Gloucester Hotel Country
Gloucester Ramada
Hallmark Hotel Gloucester England
Hotel Style:
#2 Business Hotel in Gloucester
#4 Luxury Hotel in Gloucester
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel Gloucester staff and other travellers.
15 questions
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Worcester, United Kingdom
18 days ago
London, United Kingdom
5 months ago
6 months ago
Dublin
8 months ago

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Questions? Get answers from Hallmark Hotel Gloucester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not the carpark view!”
 of 5 bubbles 957julianc, 19 Feb 2017 | Read review
“don't book a spa package :)”
 of 5 bubbles glimma276, 4 Feb 2017 | Read review
“Check when booking in, as some rooms on the ground floor have a restricted view, and some rooms over look the housing estate”
 of 5 bubbles angelao281, 19 Jan 2017 | Read review
“We were on ground floor and our room was great!”
 of 5 bubbles LouiseandPhil, 17 Jan 2017 | Read review
“Ask for a room on the 1st floor, as they have recently been refurbished.”
 of 5 bubbles 480MandyC, 7 Jan 2017 | Read review
5 of 5