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Hallmark Hotel Gloucester

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Hallmark Hotel Gloucester
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1,471 Reviews from our TripAdvisor Community

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Showing 1,468: English reviews
Cheltenham, United Kingdom
Reviewed 15 May 2016

We booked a spa day for 8 through Spabreaks. When we got to the leisure centre we were asked if we wanted to pay by card or cash, there was no info on their screen telling them I had already paid £400. The receptionist was lovely though and it was quickly sorted as i had a copy of the email...

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Helpful?
1Thank mkh102
Ian P, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear mkh102 Thank you for your kind comments after your recent spa day with us. I was very pleased to read that you enjoyed your treatments and please accept my apologies for the slight delay at the start of your day. Thank you for your kind comments on the afternoon tea and I look forward to welcoming you back in...

Reviewed 14 May 2016

My boyfriend had bought me a spa break for my birthday, and we chose to redeem this in August last year. After a long drive from Plymouth to Gloucester, we were greeting by a stressed looking receptionist who said "your room isn't ready yet but you can sit in the bar." We were told we could check in from 2,...

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Thank commanderlarge
Ian P, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear Commanderlarge. Thank you for sending your comments via Trip Advisor. It is slightly difficult for me to respond to you as I was not at the hotel last August. Check in is from 2.00pm subject to room availability. It is unfortunate that your room was not ready. The receptionist should have offered you a coffee while you waited and...

Reviewed 14 May 2016 via mobile

I have stayed in a lot of hotels this year and discovered a genre I had not previously consciously identified; the wedding hotel. Hallmark fits my new category. Really smart public rooms, in particular the reception area. Bedrooms less appealing. So, if you are booking a wedding anywhere, check the guest rooms as well as the public ones. That said...

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Thank nettlebed6
Ian P, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear nettlebed6 Thank you for sending your comments via Trip Advisor. Thank you for your kind comments on our public rooms and the service you received whilst staying with us.I will mention your comments on the Pork to the chef. Regarding the wifi we are having this upgraded and it should be vastly improved by the end of May. Ian...

Ipswich, United Kingdom
Reviewed 12 May 2016

Loved the town and the Cathedral. Had a look around the Beatrix Potter 'Tailor of Gloucester' shop and museum. Stayed in a suite which was wonderfully comfortable and spacious. Really enjoyed the breakfasts and the dinners. The food was all cooked perfectly and was delicious. All the staff were all exceptionally helpful and polite. We managed to find a lovely...

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Thank Gillian B
Ian P, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear Gillian B Thank you for sending your comments via Trip Advisor. It was pleasing to read of your enjoyment both with the hotel and the attractions in the local area. Thank you for your kind comments on the food and staff and we look forward to welcoming you back in the not too distant future. Ian Pollock general manager

Wolverhampton, United Kingdom
Reviewed 6 May 2016

We had a Virgin Experience Voucher and chose Hallmark Gloucester. First impressions were good. The reception was clean and we were dealt with fairly quickly. The room was a good size with a large double bed and again clean. We had a walk round the hotel and had a look at the pool which looked ok. There is also a...

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2Thank Oli_M_1980
Ian P, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear Oli_M_1980 Thank you for sending your comments via Trip Advisor. It seems you enjoyed the facilities and thank you for your kind comments on the cleanliness and the breakfast. Please accept my apologies for the inconvenience you encountered due to the bathroom sink which has been mentioned to the maintenance team. Ian Pollock general manager

Reviewed 4 May 2016 via mobile

Let's start with the good . Nice area right outside a ski and snowboard slope . Gloucester has a lovely tow and shops right next to the cannow if that's your thing . Lovely walks And hotel had some nice food pricey mind Bad points Couldn't get to our room till half two in the evening and when we got...

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Thank Henry S
hampshire
Reviewed 4 May 2016

Booked this hotel for myself and daughter to stay in - having driven up to drop my younger daughter off at her Uni digs. For sad reasons we ended up taking her home with us - and so stayed the night anyway before driving back. This hotel is not worthy of 4 stars - 2 would be pushing it. Had...

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Thank allypal7
Ian P, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear allypal7 Thank you for sending your comments via Trip Adsvisor. I am sorry that your experience was not a happier one. The stay has been compounded by your daughters illness and this reflected on your enjoyment of the hotel. There are not many 4 star hotels which provide toilet brushes in the bedrooms. Fridges are also used mainly for...

Gloucester, United Kingdom
Reviewed 3 May 2016 via mobile

I booked a suite for 2 nights while I had some work being done on my home. Chose the hallmark as its close to the golf club! I arrived at 12.30 in the afternoon to be met by a quite blunt/rude/unfriendly lady at reception who I think was called Minka. She told me the room was not ready and said...

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1Thank jordan s
Ian P, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear jordan s Thank you for sending your comments via Trip Advisor. I must apologise for the experience you encountered as this is not the impression we wish to leave our guests with. It is true that sometimes room cards do not work especially if they are put in a pocket next to a mobile phone, and the frustration of...

Farnham, United Kingdom
Reviewed 1 May 2016 via mobile

Personally found this a good deal via groupon for spa access and an afternoon tea. All was fine, apart from the colour of the pool water and there being a baby class until lunchtime- was not mentioned when i booked! Afternoon tea was ok. Was lots for 2 people!

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Thank Honestreviewer2410
Ian P, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear Honestreviewer2410 I was pleased to read you enjoyed your spa nad afternoon tea experience with us. We do provide a good quality and qualtity of food in our afternoon tea and I will look into your comments regarding the pool and baby class. Ian Pollock general manager

Nuneaton, United Kingdom
Reviewed 26 April 2016 via mobile

Lovely hotel large clean rooms. Dinner very good but breakfast not so great ,self service cooked breakfast fried eggs rock hard & ash Browns soggy don't know how long they had been sat in the food warmers. Pool area looked dirty & dated the two wooden bridges in the pool area were rotten underneath & shabby.

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Thank jostorer
Ian P, General Manager at Hallmark Hotel Gloucester, responded to this review

Dear jostorer Thank you for sending your comments via Trip Advisor. Thank you for the kind comments on the bedroom, quality of evening meal and housekeeping standards. I am sorry you found the quality of breakfast disappointing and I will raise this with the chef. Our pool area is due for a refurbishment later this year and this willm improve...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The boutique Hallmark Hotel has a lot within its stylish contemporary walls. An awful lot. For starters there's the 95 rooms and suites, all clean modern design with a mix of bold colours and earth tones, richly patterned carpets and good beds. Then there's our acclaimed brasserie. The rather good team of chefs alchemizes fine seasonal ingredients into a menu embracing both classic British and European dishes and Moroccan specials. Small wonder it's a favourite of locals as well as guests. Naturally, you may well wish to burn as well as devour calories. You're in the right place. As well as glass-backed squash court and excellent gym with fitness kit, we've an inviting pool (and another for children), steam room and sauna, as well as a beauty treatments facilities where highly trained therapists work wonders for the body and soul, with everything from stress busting Swedish Massages to Detoxifying Body Wraps. ... more   less 

Additional Information about Hallmark Hotel Gloucester

Address: Robinswood Lodge, Gloucester GL4 6EA, England
Region: United Kingdom > England > Cotswolds > Gloucester
Price Range: $100 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Gloucester 4*
Number of rooms: 95
Reservation Options:
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Also Known As:
Ramada Gloucester Hotel Country
Gloucester Ramada
Hallmark Hotel Gloucester England
Hotel Style:
#2 Business Hotel in Gloucester
#4 Luxury Hotel in Gloucester
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel Gloucester staff and other travellers.
16 questions
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Worcester, United Kingdom
1 month ago
London, United Kingdom
6 months ago
7 months ago
Dublin
9 months ago

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Questions? Get answers from Hallmark Hotel Gloucester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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