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All reviewstrain stationa couple of minutes walkbeansbreakfast was includedfirst floorcar parking issaturday nightthe breakfast areabudget hotelstayed here for one nightroom keydouble bedroom was spotlessyogurthie
Stayed here for 4 nights, the room was comfortable. but thats it.Only one lift working so the wait was ages for a lift.
breakfast was ok but always luke warm.
Dinner was a joke..every night I had to wait ages to get my meal, not...More
Thank Michael J
Response from Sam B, Manager at Holiday Inn Express Swindon City CentreResponded today
Hi Michael J
Thank you for your candid response. We apologize that your recent stay did not meet expectations. Please bear with us whilst we're not looking at our best.
I am one of the regulars here. I have been staying at this hotel since 2014. I keep coming back because the staff in all areas of this hotel are outstanding. The Hotel is under major refurbishment but this has been managed in a most...More
Thank Malcolm C
Response from Sam B, Manager at Holiday Inn Express Swindon City CentreResponded 4 weeks ago
Hi Malcolm C
Thank you very much for another positive review of our hotel. It's something our staff takes great pride in, so we value your comments!
See you soon.
Great hotel currently undergoing refurbishment so does have a couple of minor issues until the works are complete. There are two lifts at the hotel with one put aside for the builders carrying out the works and the lights did not fully work in the...More
Thank Martin J
Response from Sam B, Manager at Holiday Inn Express Swindon City CentreResponded 3 days ago
Hi Martin J
Thank you very much for your positive comments. I am pleased to hear you enjoyed your two weeks with us so much. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again...More
Stayed just the one night mid week for business.
Now, what they didn't tell me on their website was the fact that the entire hotel was undergoing renovations. ANNOYING. Hotel website told me there was car parking. There wasn't. VERY ANNOYING. I had to park...More
Response from Sam B, Manager at Holiday Inn Express Swindon City CentreResponded 1 week ago
Thank you for your candid response. It's regrettable that your recent stay did not meet expectations.
Just stayed on a IHG ‘reward’ points a program incidentally advertised all over the hotel. Spire members are supposed to get preferred rooms in return for loyalty to the IHG group so was delighted as I’m top of the program on Spire to be told...More
Response from Sam B, Manager at Holiday Inn Express Swindon City CentreResponded 5 weeks ago
Thank you for your candid response. We apologize that your recent stay did not meet expectations.
You may or may not be aware that we do not offer 'upgrades' in Holiday Inn Express, a corner room and/or 'refurbished' room is different, sorry wrong...More