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Hilton London Gatwick Airport

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#19 of 28 Hotels in Crawley
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Hilton London Gatwick Airport
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6,536 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton London Gatwick Airport
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Showing 6,315: English reviews
Dublin
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 days ago NEW

This is an airport hotel and that's what you get. Rooms are adequate but feel tired. The gym exists but is in a very akward place (almost out of the hotel). The reception and common areas don't feel large enough for the size of the hotel and everywhere is crowded and everyone is in a rush. The breakfast room felt... More 

Helpful?
Thank Drooler
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was pleased to see the good scores given and thank you so much. I do hope we will have the pleasure of welcoming you back to this hotel in the near future. Very best regards, Remco Norden, General Manager More 

London
1 review
Reviewed 3 days ago NEW

Receptionist very friendly and helpfull and room clean and comfortable. Breakfast as usual first class and good staff working together. have another stay booked for nine days time before journey home.

Review collected in partnership with Galahotels.com

Helpful?
Thank carolwT1920UP
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for yet again choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and thank you so very much. I am so very grateful that you continue to support us and thank you for your confidence. We look forward to welcoming you back with us in 2017. Kindest regards, Remco Norden, General Manager More 

Rayleigh
Level Contributor
60 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 days ago NEW via mobile

Whilst an excellent location for London Gatwick Airport, I would recommend researching alternative hotels and catching a taxi to make your connections. Long queue at reception to register and room is nothing more than OK ish - Rather dated and in need of a refit without even a basic USB charging point. Don't be fooled by the honours card as... More 

Helpful?
1 Thank Philip C
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for your post and at the outset please accept my apologies that on this occasion we did not reach expectation. I do hope however that you will not be dissuaded from visiting Hilton hotels in the future. Yours sincerely, Remco Norden, General Manager More 

Gillingham, United Kingdom
Level Contributor
93 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 4 days ago NEW via mobile

We stayed here for one night prior to our flight the next morning. Ideally located for the south terminal. Check in was done on the Hilton Honours app and was very easy plus it allowed me to pick my room so we were able to find a room that enabled a bit of plane spotting. We had a deal on... More 

Helpful?
Thank PompeyGez
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. I am well aware that our customers have several choices here at Gatwick and again I am grateful that you chose our hotel and that you will return. Thank you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW via mobile

My wife and I stayed here for 1 night on 29th November 2016. Concierge greeted us at main entrance and took care of our 4 (very large) suitcases. We had arrived early as the journey took less time than we anticipated but no problem checking in 40 minutes early. Both the concierge and receptionist were extremely pleasant and professional. As... More 

Helpful?
1 Thank Paul C
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and to read your most positive feedback and thank you so very much. We look forward to welcoming you back with us in 2017 hopefully. Very best regards, Remco Norden, General Manager More 

London, United Kingdom
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 4 days ago NEW

I was really pleasantly surprised by the Afternoon Experience at the Hilton, Gatwick recently. I am a bit of a self confessed 'Afternoon Tea' fan and have frequented some of the best establishments that serve afternoon tea around the world. I have to say that I was really delighted with the sandwich selection and array of freshly made cakes which... More 

Helpful?
1 Thank sunshinebl0nde
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I am well aware that customers have a choice of hotels at Gatwick and I was so very grateful to see the terrific scores and read your feedback. Thank you for your recommendation it is greatly appreciated. Very best regards, Remco Norden, General Manager More 

Eastbourne, United Kingdom
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 days ago NEW via mobile

Stayed here once again h night before flying to Walt Disney World. Checking in on the app the day before allowed us to choose our room which was a great perk. The executive lounge was lovely as ever with an excellent selection of food and drink. I would always recommend this hotel and to pay a little extra for the... More 

Helpful?
Thank Pippa B
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for yet again choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and thank you so very much. I am so very grateful that you continue to support us and thank you for your enduring confidence. We look forward to welcoming you back with us in 2017. Kindest regards, Remco Norden, General... More 

Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 days ago NEW

nice standard hilton - friendly staff. the only downside is as its a transit hotel and used by the airport there is people arriving and leaving at all hours and many seem inconsiderate - lots of noise in the corridors and was woken a couple of times in the night. Couldn't use my own ear plugs as needed to be... More 

Helpful?
Thank Robert P
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was pleased to see the scores given and thank you so much. Please accept my apologies however for any disturbance that you experienced, I do hope though it will not dissuade you from visiting this hotel again in the future. Sincerely, Remco Norden GENERAL MANAGER More 

Chipping Sodbury, United Kingdom
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 days ago NEW

Stayed for 1 night before flight, We were given a room which had locked connecting doors on both sides but the walls must be paper thin as we could hear someone talking on their phone,No tea or coffee making facilities. Restaurant was expensive for the quality of buffet dinner In our opinion not the standard you would expect from The... More 

Helpful?
Thank igwana48
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I am sorry that we did not reach expectations and please accept my apologies. Your comments have been discussed with my senior team and will be used to enhance our services in the future. Yours sincerely, Remco Norden, General Manager More 

Level Contributor
101 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 days ago NEW via mobile

Incredibly convenient for flying out of Gatwick but also very comfortable! The bathtub took awhile to fill because the water pressure wasn't the best, but that's the only complaint we had. We were there for part of our honeymoon, and they left us towel swans and cupcakes! Very nice and welcoming

Helpful?
Thank Joy S
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I am well aware that customers have a choice of hotels at Gatwick and I was so very grateful to see the terrific scores and read your feedback. Thank you it is greatly appreciated. Very best regards, Remco Norden, General Manager More 

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton London Gatwick Airport

Address: South Terminal Gatwick Airport, Crawley RH6 0LL, England
Region: United Kingdom > England > West Sussex > Crawley
Price Range: $118 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Gatwick Airport 4*
Number of rooms: 821
Reservation Options:
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Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton
Hilton London Gatwick Airport Crawley, West Sussex
Hotel Style:
#1 Green Hotel in Crawley
#7 Luxury Hotel in Crawley
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Gatwick Airport staff and other travellers.
64 questions
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Questions? Get answers from Hilton London Gatwick Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive rooms in newer wing, quite a long walk to the reception.”
 of 5 bubbles ahindle2010, 2 Dec 2016 | Read review
“If travelling to north terminal be sure to allow time to reach particularly if in new extension”
 of 5 bubbles welltravelled012, 30 Nov 2016 | Read review
“would recommend away from the lift to try to reduce noise”
 of 5 bubbles robertpO1330LN, 28 Nov 2016 | Read review
“Take ear plugs - walls thin and neighbours can be noisy”
 of 5 bubbles GBW49, 24 Nov 2016 | Read review
“only stayed one night so couldn't offer any advice.”
 of 5 bubbles pmel018, 22 Nov 2016 | Read review
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