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Arora Hotel Gatwick / Crawley

2,729 reviews
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Traveller (462)
Room & Suite (297)
Dining (97)
Overview
  • Excellent53%
  • Very good33%
  • Average10%
  • Poor2%
  • Terrible2%
Travellers talk about
“palm bar”(62 reviews)
“west wing”(29 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
4.0 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,729)Write a Review
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Traveller rating
1,324
884
265
79
55
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1,324
884
265
79
55
Show reviews that mention
All reviewspalm barthe underground car parkwest wingtrain stationseparate showerno lifttrouser presstown centredirect accessshuttle servicereception staffbooked this hotelpre flightstayed here for one nightairport hotelsan overnight stayfollowing morning
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1 - 5 of 2,607 reviews
Reviewed 2 days ago via mobile

Excellent service and coffee made by chandu make my day...he is very particular about how he wanted to make his coffee for us..and the best thing which impress me the most is ..his aggression he wanted to be the best every time ;which is almost...More

Thank Dani B
Response from Baly S, General Manager at Arora Hotel Gatwick / CrawleyResponded yesterday

Dear Guest, Thank you very much for taking the time to give such a fantastic feedback. We have always looked to offer the best customer service possible. It is with pleasure that we get to read feedback from our guests, especially when we were able...More

Reviewed 3 days ago via mobile

I stayed here overnight on business and was very impressed with the hotel. Rooms were clean and comfortable, staff were very helpful and the waterfall in the bar/lounge area was impressive. The best part of my stay though was dinner in the restaurant. I can...More

Thank Crazyann
Response from Baly S, General Manager at Arora Hotel Gatwick / CrawleyResponded yesterday

Dear Guest, Thank you for sharing your fantastic review on TripAdvisor. It is a pleasure to read how pleased you were with your stay. I am very glad that you enjoyed the quality of the service provided by our team. I am so pleased that...More

Reviewed 3 days ago

From the very moment I arrived at reception my movement disability was coped with by the staff in a genuinely sympathetic and understanding way. I was given a ground floor room very close to reception and thought it was a delightful room. I spent a...More

Thank Kenneth E
Response from Baly S, General Manager at Arora Hotel Gatwick / CrawleyResponded yesterday

Dear Guest, Thank you for posting a fabulous five star review of your stay at Arora Gatwick/Crawley Hotel “All in all the BEST large hotel I have ever stayed at”- The team will love your kind words and it is motivating and gratifying at the...More

Reviewed 5 days ago via mobile

Few words cant describes how much i like this hotel as iam coming to this hotel from past 10yrs all the team members in this hotel are very welcoming and polite and does what it required to be the best hotel of this area..special mention...More

1  Thank Steven P
Response from Baly S, General Manager at Arora Hotel Gatwick / CrawleyResponded 3 days ago

Dear Guest, Thank you for your remarkable review. I so much agree that it is always the people that make the difference, and I am honoured and proud to have such a passionate and professional team here at Arora Gatwick/Crawley Hotel. They are not here...More

Reviewed 5 days ago

During my stay at the Arora Hotel I paid the Palm Bar a visit for a coffee. Very nice service and coffee by Raji at the Palm Bar, Arora Hotel. He was kind and serviceminded and made a good cappuccino for me to enjoy in...More

Thank Thomas J
Response from Baly S, General Manager at Arora Hotel Gatwick / CrawleyResponded 3 days ago

Dear Guest , Thank you for reviewing our hotel following your stay with us. I am delighted to read you enjoyed your stay and that you had a lovely experience at the hotel.Glad to read about your positive experience at the Palm Bar and particularly...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$71 - US$143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Crawley
#5 Romantic Hotel in Crawley
#7 Family Hotel in Crawley
#11 Business Hotel in Crawley
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$71 - US$143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Crawley
#5 Romantic Hotel in Crawley
#7 Family Hotel in Crawley
#11 Business Hotel in Crawley
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (462)
Room & Suite (297)
Dining (97)
Pool & Beach (1)
Amenities (82)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
Cathy L
20 February 2018|
Answer
Response from ThePlodder | Reviewed this property |
Taken from the Hotel website: The hotel airport shuttle service will run daily from 0545-2145. Journey from the hotel takes approximately 20 minutes. Please allow sufficient time for your journey in case of any... More
0
Votes
Russ E
10 February 2018|
AnswerShow all 3 answers
Response from GlynisHowgego | Reviewed this property |
Yes - it's £10 a night in the hotel. There is free parking outside the hotel but spaces are limited and it seemed to be first come first served
0
Votes
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Room Tips
"Rooms on the north side face the railway which make noise at night."
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"Recommend upgrading to a Queen sized room."
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"All rooms are good."
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"Do not book a room overlooking the hotel lobby, they get noisy"
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