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Premier Inn Maidstone (West Malling) hotel

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Castle Way Leybourne, West Malling, Maidstone ME19 5TR England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (23)
Room & Suite (22)
Dining (2)
What is Travellers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Premier Inn Maidstone (West Malling) hotel
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 18 hotels in Maidstone
Location
Cleanliness
Service
Value
Travellers' Choice
Explore the 'Garden of England' with a stay at Our Maidstone (West Malling) hotel. We're in the peaceful village of Leybourne, just up the road from West Malling, and there are plenty of business venues and places to explore nearby too. Spend the morning testing your driving skills on a Brands Hatch track day. Then visit Maidstone or Rochester for a relaxing afternoon wandering through the shops. The grandeur of nearby Leeds Castle is an absolute must. After a busy day, come back to the hotel for lovely food at our Brewers Fayre and a lovely comfy bed.
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Property amenities
Free parking
Free internet
Restaurant
Highchairs available
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Car park
Wifi
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kids' meals
Non-smoking hotel
First aid kit
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Room features
Blackout curtains
Desk
Housekeeping
Wardrobe / wardrobe
Clothes rack
Electric kettle
Flatscreen TV
Bath / shower
Private bathrooms
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English
435Reviews7Q+A53Room tips
Traveller rating
  • 170
  • 135
  • 69
  • 35
  • 26
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Popular mentions
marieanddon wrote a review 17 Sep
Washington, United Kingdom311 contributions182 helpful votes
Stayed for 1 night. Easy to find, free car parking, reception staff 24hrs. Restaurant attached. Very reception friendly staff. Clean room on 1st floor, no lift. Room spacious, clean with TV and coffee facilities. Bathroom clean. Good value stay.
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Date of stay: September 2021Trip type: Travelled as a couple
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nicola m wrote a review 15 Sep
5 contributions
This is second time I have had a slight problem with a premier inn for my CPAP machine, First was last year getting locked out of room until morning, due to new doors not working, which was in Hastings. (Luckly we did get another room for night, but no CPAP machine ) Then this time when the rooms have been decorated there is no socket next to bed, there is a USB port, but I need a socket for my CPAP machine for sleeping, so had to go to Tesco to buy a extension lead as hotel couldn’t help. Other wise no problems, Rooms are lovely and clean, and a good size. We were at the back of hotel so it was nice and quiet. And only on two floors, and plenty parking spaces. We found the food next door at night time lovely and a good service. Breakfast was not as hot as would like, still nice though. Would still use this hotel again, just remember to take my extension lead.
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Date of stay: September 2021
Value
Cleanliness
Service
Room Tip: Not many stairs but If you have problems with them ask for a ground floor room, and a room to the...
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davinahowards24 wrote a review 6 Sep
London, United Kingdom2 contributions
Checked in Thursday evening. Had food from brewers fayre next door. Lasagne was obviously precooked and heated up in a microwave. Room was very hot and aircon thermostat was switched off. Window opened about an inch, with numerous cigarette butts on the outside ledge. No ventilation in room whatsoever. Friday night the room was even stuffier and kids were running up and down the corridor all evening. Ended up trying to sleep with a towel on the bed to soak up the sweat. Saturday morning a customer was throwing up in a bin outside of reception, then proceeded to her car and threw out a large amount of rubbish onto the ground before driving off. No signal on phone and wifi was non existent. Ended up leaving early Sunday morning so I could get home and have a decent sleep, as I sure didn’t get any in the over hot room! There was also a spider web in the room, and on way home I was itching where I was covered in bites!
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Date of stay: September 2021Trip type: Travelled with friends
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Response from Whitbread Hotels and Restaurants, Other at Premier Inn Maidstone (West Malling) hotel
Responded 1 week ago
Hi Davina, Thank you for your review. We’re very sorry that you had a disappointing stay with us recently due to the hot temperature of your room which caused an uncomfortable sleep. This certainly isn't the experience we would expect for you. We'd also like to apologise for the lack of phone signal and the spider web in the room. Sadly, not all of our hotels include air conditioning. In hotels which don't, our teams do try to make rooms more comfortable by providing fans and thinner sheets. We apologise if this did not help during your stay. If air conditioning is important when staying with us, we would suggest looking out for air conditioning as a listed facility on the hotel's page on our website before booking. We’ve ensured this feedback has been logged to the Hotel Management team so that they can look into these issues with the team to try and prevent this experience from being repeated again in the future. Thank you for taking the time to contact us and we hope we can welcome you for a more enjoyable stay in the future. Kind regards, Tayler
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Paul P wrote a review Aug 2021
1 contribution
Nothing wrong with the Premier Inn. But if you want a meal including breakfast, find another one. The Brewers Fare is very bad. Breakfast took ages and cold. But the biggest problem, everyone is saying that they are doing extra cleaning because of covid. The dinning area hasn't been cleaned this year, disgusting!
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Date of stay: August 2021Trip type: Travelled as a couple
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JS_in_Bangkok wrote a review Aug 2021
Market Deeping, United Kingdom178 contributions61 helpful votes
A good solid Premier Inn, lovely staff and in a good location. Shame the pub was closed and no food options locally, which isn’t the hotels fault. The staff are very pleasant and I noticed they were using the sanitisers to give confidence that they care.
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Date of stay: August 2021Trip type: Travelled on business
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PRICE RANGE
US$36 - US$82 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Premier Inn Maidstone (Leybourne) Hotel
LOCATION
United KingdomEnglandKentMaidstone
NUMBER OF ROOMS
56
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Frequently Asked Questions about Premier Inn Maidstone (West Malling) hotel
Which popular attractions are close to Premier Inn Maidstone (West Malling) hotel?
Nearby attractions include Kent Owl Academy (5.9 km), Escape Hub (7.6 km), and Maidstone Museum (7.5 km).
What are some of the property amenities at Premier Inn Maidstone (West Malling) hotel?
Some of the more popular amenities offered include an on-site restaurant, free parking, and breakfast buffet.
Which room amenities are available at Premier Inn Maidstone (West Malling) hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Premier Inn Maidstone (West Malling) hotel?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Premier Inn Maidstone (West Malling) hotel?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Premier Inn Maidstone (West Malling) hotel?
Conveniently located restaurants include Bean Rush, The Yew Tree Inn, and Market House.
Are there any historical sites close to Premier Inn Maidstone (West Malling) hotel?
Many travellers enjoy visiting Coldrum Long Barrow (4.0 km), Kit's Coty House (5.6 km), and Allington Castle (6.2 km).
Is Premier Inn Maidstone (West Malling) hotel accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.