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Lancaster House

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Traveller (280)
Room & Suite (253)
Dining (34)
Overview
  • Excellent62%
  • Very good27%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“hot tub”(77 reviews)
“open fire”(32 reviews)
“outdoor jacuzzi”(21 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,442)
There are newer reviews for Lancaster House
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1,425 results
Traveller rating
856
391
125
29
24
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856
391
125
29
24
Show reviews that mention
All reviewshot tubopen fireoutdoor jacuzziuniversity campusluxury studioleisure facilitiesreception areasteam roomleisure clubbar foodfantastic hotelexcellent facilitieswedding partybuffet stylebiscuitsreception staffenjoyable stay
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11 - 15 of 1,425 reviews
Reviewed 4 weeks ago via mobile

Stayed here this week for one night for my boyfriend’s birthday. We had a fantastic time the staff were so helpful beforehand and when we were there even leaving a birthday card and balloons in the room! The room was very spacious with a huge...More

Thank Laura M
Response from AndyLemm, General Manager at Lancaster HouseResponded 2 weeks ago

Dear Laura M, You've said the one thing that we love to hear - you'll be coming back. That is the only praise we need. The team and I look forward to welcoming you back to the hotel. Best Wishes Andy Lemm General Manager

Reviewed 5 weeks ago

From the minute you walk in you will enjoy being in Lancaster House. In the colder weather a big fire is blazing in the foyer/lounge area with comfy chairs and settees. The hotel is always clean and the staff friendly. The rooms are always well...More

Thank Helen V
Response from AndyLemm, General Manager at Lancaster HouseResponded 2 weeks ago

Dear Helen V, Thank you for your 5* review. The fire is lit today, if I could get my desk in front of that fire I'd never move. I'm glad you enjoyed your visit and I hope that we can have the pleasure of welcoming...More

Reviewed 1 March 2018

We had an excellent stay in a family room - spacious and clean; this was our second visit, room etc perfect. The family room only basis with add-on breakfast was exceptionally good value. The children enjoyed the thoughtful touches with the teddy bear and welcome...More

1  Thank Jon E
Response from AndyLemm, General Manager at Lancaster HouseResponded 3 weeks ago

Dear Jon E, Thank you for taking the time to post your review. I am pleased to read that dispite the unplanned trip to A&E that you managed to enjoy your visit. Jade has been shown your kind comments and I have posted a copy...More

Reviewed 21 February 2018

Had the loveliest meal here Sunday 11/2/18 whilst visiting our daughter. The lovely waiter found out it was my birthday the day before and my daughter’s had been in the week. He appeared with two lovely glasses of prosecco compliments of the Hotel. Staff were...More

Thank MaggieH114
Response from AndyLemm, General Manager at Lancaster HouseResponded 2 weeks ago

Dear MaggieH114, Thank you for taking the time to post your review. I am glad to read that you all enjoyed your meal, a good roast is a must in my opinion. We hope that we can have the pleasure of welcoming you back to...More

Reviewed 20 February 2018

This hotel promised much, but other than a decent enough dinner and breakfast it wasn't a great experience. Let's start with the unprofessional greeting from a somewhat disinterested and miserable receptionist: "Hiya y' alright" and that was on arrival and first thing in the morning...More

Thank Roger82
Response from AndyLemm, General Manager at Lancaster HouseResponded 1 week ago

Dear Roger82, Thank you for taking the time to post your review. I am disappointed that you did not enjoy your visit. I have shared your comments with the team to highlight the importance of first impressions. I am pleased to read that you did...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$116 - US$232 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$116 - US$232 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (280)
Room & Suite (253)
Dining (34)
Pool & Beach (4)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Cat M
13 April 2016|
AnswerShow all 2 answers
Response from AndyLemm | Property representative |
Good Afternoon Cat M, My Guest Services Manager has responded to your email, my sincere apologies for the delay in the response. I had been away on annual leave and obviously we wanted to conduct an investigation which had... More
0
Votes
travelbabe2012
20 October 2015|
Answer
Response from AndyLemm | Property representative |
Dear travelbabe2012, I am delighted that you are planning to visit the hotel. Taxis are readily available outside the station and would cost you approximately £8 to the hotel. Alternatively you could walk into the city... More
0
Votes
Room Tips
"Be aware that rooms on the first floor are only accessible by stairs."
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"Get room only, and then decide on breakfast as there is a lot to do in the city, including eating out."
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"go for a suite they are very good"
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"the luxury rooms are beautiful, but if on a budget the standard rooms are also to a high standard"
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