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Holiday Inn Lancaster

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Traveller (156)
Room & Suite (105)
Dining (12)
Overview
  • Excellent22%
  • Very good38%
  • Average23%
  • Poor9%
  • Terrible8%
Travellers talk about
“two double beds”(13 reviews)
“health club”(27 reviews)
“swimming pool”(43 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,161)
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Show reviews that mention
All reviewstwo double bedshealth clubswimming poollake districtleisure facilitiesgood sizebuffet breakfastevening mealroom was largeroad noiseplenty of parkinglong journeythe ground floorfamily roomsteam roomstayed for one nightbrewers fayre
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281 - 285 of 1,139 reviews
Reviewed 5 September 2016 via mobile

Stayed here for a night after catching the ferry to Heysham from the Isle of Man. It was close enough to the ferry terminal and there was quite a bit of parking on site. The reception was friendly and alert at 1130 at night and...More

Thank taniellel
Response from CW_HILancs, General Manager at Holiday Inn LancasterResponded 6 September 2016

Dear taniellel, Thank you for your candid review. We apologise that your recent stay did not quite meet expectations. We appreciate your comments and will share these with our Head Chef and breakfast team so that we can continue to improve our services. We do...More

Reviewed 5 September 2016

It's easy to locate beside the M6 watch out for the roadworks. The check in was efficient and quick once they found my paid in adance reservation. The room was good and the air con helped to make it better room 244 is on the...More

Thank dillaneous
Response from CW_HILancs, General Manager at Holiday Inn LancasterResponded 6 September 2016

Dear dillaneous, Thank you for your recent review. We appreciate all comments that our customers make and that I am truly sorry you were slightly disappointed with your stay, we do take on board your comments and I will pass this on to the team....More

Reviewed 5 September 2016 via mobile

Recently stayed here as a last minute stop whilst travelling through England. Staff were excellent throughout. I stayed in a room with a double bed and a sofa bed as I was with my husband and young child. The room was very spacious and clean....More

Thank msrgboyd
Response from CW_HILancs, General Manager at Holiday Inn LancasterResponded 6 September 2016

Dear msrgboyd Thank you so much for your recent review on Trip Advisor, your comments are very much appreciated. We have recently undergone a complete refurbishment after the December floods and have only just opened again on 1st June. Unfortunately although we were assured that...More

Reviewed 5 September 2016

We recently stayed here for 3 nights, the reception staff and staff in the restaurant were pleasant and welcoming. We required gluten free meals and there was a separate menu which was good and they made gluten free toast for us in the mornings. The...More

Thank ChapmanNorfolk
Response from CW_HILancs, General Manager at Holiday Inn LancasterResponded 6 September 2016

Dear ChapmanNorfolk I do truly appologise that your stay with us was not a perfect one. I will speak with our Head Housekeeper and let her know of the shortfall. It was good to hear that your experience in the restaurant was a positive one,...More

Reviewed 1 September 2016

On the plus side the staff are lovely. I've stayed here for the last three weeks for work and it's really not the best. The building is pretty old fashioned and the hotel has been refurbished internally but badly. Room one: disabled room, no phone...More

1  Thank Lesley9714
Response from CW_HILancs, General Manager at Holiday Inn LancasterResponded 6 September 2016

Dear Lesley9714 If there is one thing that I appreciate hearing is that the staff have made a positive impact on your stay. But am sorry to read that you did not have a completely comfortable stay. The hotel was completely devastated during Storm Desmond...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$61 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$61 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (156)
Room & Suite (105)
Dining (12)
Pool & Beach (3)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Joe M
25 December 2017|
AnswerShow all 2 answers
Response from lindarK9156IC | Reviewed this property |
im sorry the question is not in English
0
Votes
NatalieMorph
29 August 2017|
AnswerShow all 3 answers
Response from Ltropical | Reviewed this property |
Breakfast not included cost around £10 but well worth it. Children aged less 14 eat free I recall.
1
Vote
kshoulder
11 December 2016|
AnswerShow all 2 answers
Response from CW_HILancs | Property representative |
Dear kshoulder, Our prices are typically as follows: Starters range from £4.50 - £5.95 Pasta & Pizzas are approx £9.95 Home Style favourite mains from £10.95 - £14.50 Steaks and Burgers approx £12.00 Sandwiches from... More
0
Votes
Room Tips
"Very clean and spacious"
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"Need new pillows, mattresses. More info on Lancaster in room."
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"Sound proofing on windows not high quality so avoid road facing rooms."
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"Executive level 3 excellent"
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