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The Principal Manchester

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131 Reviews from our TripAdvisor Community

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Showing 126: English reviews
Leicester, United Kingdom
Reviewed yesterday NEW

Amazing hotel. reception was efficient. Loved the horse in the entranceway. Christmas tree was being decorated. Fantastic newly refurbished bedroom with 2 double beds. Fresh milk in fridge and great Neals Yards toiletries. Excellent breakfast. Large bar area which was busy. Great position closed to Oxford Road Station. It had a good atmosphere. Thanks

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Thank 0Sooty
Luton, United Kingdom
Reviewed yesterday NEW

The buildings is architecturally stunning and the Hotel has been recently renovated. The rooms are large and clean with good amenities and the staff are excellent. The location is excellent for city center. When I checked in, the room I was assigned was good but the WiFi was not working so I phoned the front desk to complain. My call...

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Thank Farooq S
Paris, France
Reviewed 2 days ago NEWvia mobile

The principal is situated in an old insurance building, a very cool location, with a great bar and restaurant. We just missed the excellence in service you got in a 5* in Switzerland, London or the Cote d'Azur. For ex., I asked at the bar and the concierge fur a cigar cutter; reply: 'sorry, all we have a scissors (and...

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2Thank T2Paris
Reykjavik, Iceland
Reviewed 2 days ago NEW

The location is great so easy to get there, lovely staff, charming history with amazing rooms and a good hotel bar. What more can you ask for? ohh food, yes the food was good. I am staying there next time I visit Manchester.

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Thank AsgeirHaukur
Warrington, United Kingdom
Reviewed 2 days ago NEW

I stay at this hotel every year with friends and family whilst visiting the Christmas Markets. I always enjoy it in spite of bar service being slow but have to say that since the take over by Principal Hayley group it is even better. The atmosphere with the life music in the bar is fabulous and creates a great vibe....

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Thank AngelaBy2014
ThePalaceHotelMcr, Manager at The Principal Manchester, responded to this review

Dear AngelaBy 2014 Thank you so much for taking the time to provide such a comprehensive review. I was very interested to read your thoughts about our post renovation service due to you being such a loyal guest in the past. I am delighted that you feel there are many aspects that have improved and I will look into your...

Reviewed 2 days ago NEWvia mobile

This place is beautiful! Walking into that large reception area with a huge Christmas tree and a big glass roof takes your breath away. This was a treat for us and it did not disappoint. Staff were friendly and helpful. The room was spotless and nicely decorated. Loved the little tuck box treats and the bottles of water in the...

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Thank Abigail L
ThePalaceHotelMcr, Manager at The Principal Manchester, responded to this review

Dear Abigail L Thank you for your lovely comments about our hotel. I'm delighted that you enjoyed your stay with us. I do hope you come back to stay with us again soon so that we can provide you with another memorable stay. Best regards. Matt Townely, Hotel manager

Reviewed 3 days ago NEWvia mobile

Lovely staff, very clean and well designed rooms. Excellent nights sleep and would return. Only a 4/5 because building work was ongoing whilst we were staying and when we had breakfast it was a very weird setting in some hall but nothing bad other than that!

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Thank Seancurtis93
ThePalaceHotelMcr, Manager at The Principal Manchester, responded to this review

Dear Seancurtis93 Thank you for taking the time to provide feedback on your recent stay. I am delighted to hear you had an excellent nights sleep and that you intend to return. I look forward to welcoming you back to The Principal Manchester. Kind regards. Matt Townely, Hotel Manager

Reviewed 4 days ago NEW

I was meant to stay in this hotel on the 2nd of December until the 4th but unfortunately due to unforeseen circumstances myself and my boyfriend were not able to attend. I called the hotel on the Thursday (the 1st) to inform them that we wouldn't be able to attend this weekend and asked if we could rebook for another...

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2Thank Nancy H
Cancun, Mexico
Reviewed 4 days ago NEW

Hotel is charming and old with a recent facelift. Staff is amazing and caring. My room was huge with all sorts of little free snacks and water. The hotel's layout is a bit confusing, just follow the signs to your room. The workout room is a new edition and is quite large and has very nice equipment. Restaurant and bar...

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Thank tkdecker43
ThePalaceHotelMcr, Manager at The Principal Manchester, responded to this review

Dear tkdecker43 Thank you for your very kind comments about your recent stay. I am so pleased to learn that there were lots of aspects about your stay that you enjoyed and I hope that you return to stay with us again soon so that we can provide you with another charming and comfortable stay. Best regards. Matt Townley, Hotel...

Ellesmere Port, United Kingdom
Reviewed 5 days ago NEWvia mobile

The hotel itself is very grand a well decorated, the first room I was given was very large and was lovely. The complimentary box of snacks was a nice touch. However the second set of Windows wouldn't shut properly so the noise from the road and nearby train station made it impossible to sleep. I tried calling reception and no...

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1Thank RSO_1993
ThePalaceHotelMcr, Manager at The Principal Manchester, responded to this review

Dear RSO_1993 I am sorry to learn of the aspects of your stay that did not meet with your expectations. It is apparent that there were areas for improvement and I am sorry that this resulted in a disappointing stay for you. Please let me know when you intend to return so I can ensure that your next experience exceeds...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Principal Manchester is a fabulous Grade II listed building initially built for The Refuge Assurance Company in 1895. Many of the 270 loft style bedrooms and suites have original features and all rooms have modern touches such as smart TVs and free internet access. The Refuge Dining Room and Public Bar is curated by DJs turned restaurateurs Luke Cowdrey and Justin Crawford of the award winning Volta restaurant in West Didsbury. Featuring small plates and large sharing dishes the food is influenced by the global travels of Luke and Justin. The hotel includes 17 meeting and event spaces including the largest hotel ballroom in the northwest of England. ... more   less 

Additional Information about The Principal Manchester

Address: Oxford Road, Manchester M60 7HA, England (Formerly The Palace Hotel)
Region: United Kingdom > England > Greater Manchester > Manchester
Price Range: $165 - $633 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Principal Manchester 4*
Number of rooms: 275
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Also Known As:
Palace Hotel Manchester
Hotel Style:
#29 Luxury Hotel in Manchester
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Questions & Answers

Here's what travellers have asked, with answers from The Principal Manchester staff and other travellers.
15 questions
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Greater Manchester, United Kingdom
3 months ago

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Questions? Get answers from The Principal Manchester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms on 1st Floor”
 of 5 bubbles farooqs508, 6 Dec 2016 | Read review
“Try for third or fourth floor rooms to avoid noise from bars opposite the hotel”
 of 5 bubbles lynne-friend, 27 Nov 2016 | Read review
“Choose a higher floor if possible”
 of 5 bubbles 216jordanb, 23 Nov 2016 | Read review
“Ask for a room that doesn't face onto Oxford St.”
 of 5 bubbles TheForrestGump, 20 Nov 2016 | Read review
“Get a room in the Refuge Bulding, not the Tower”
  • Bedroom, interesting tiling but very comfortable
 of 5 bubbles Sleightym, 20 Nov 2016 | Read review
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