I bought a Travelzoo voucher for a two night stay and making the reservation with the hotel was simple and straightforward. The hotel refers to itself as Manchester - Northern Quarter. It isn’t in the Northern Quarter, but I suppose Manchester - Wrong Side of the Ring Road doesn’t sound quite the same. To be fair, I can read a map, so I was aware of its location and it’s only a ten minute walk to the heart of the NQ. I arrived at 1.30pm, taking advantage of the early check in the voucher provided. I’d already completed the online check in so expected it to be swift. It wasn’t. I had to fill all the check in forms again, despite also being a registered Hilton HHonors member with all my details in their central system. The room I had selected was “out of service” so I was allocated the same room on the floor below. The rooms are compact, but stylish. I worked from the flip down desk and the WiFi was strong and fast. As the afternoon progressed the room got warmer and warmer despite the air conditioning being on and set at 21 degrees. When the room hit 25.5 degrees I called reception and arranged for the system to be reset. This knocked the a/c out entirely and I had to call to get it started again. The temperature didn’t drop. I called again and the solution was to move rooms. When I asked if they were having problems with the a/c more generally I was told it was because it was hot. Seriously, is this not the literal reason you have air conditioning in a brand new hotel with fixed windows, to combat the heat? The alternative room was deliciously cool. They clearly have a fault on part of the a/c system which is why some rooms are fine, and others are not. From reading other reviews I can see this is a recurring problem that they’re just not getting sorted. I wasn’t offered any help to move my things from one room to another. The mattress and pillows were really comfortable and in my nice cool room I got two good night’s sleep. Housekeeping is provided on request (Covid is cited) but no-one answered the phone at reception and the queue at reception was three or four people deep. So I didn’t get housekeeping. Breakfast is a shambles. The room where the food and drinks is laid out is far too small. The queue to collect food stretched the entire length of the room, right up to the main front door. Staff were using one of the larger tables, right in the middle of the room, as a place to collect dirty plates and cutlery etc which just looked really unprofessional and reduced seating capacity further. The hot food was OK. Purely by luck I arrived about 15 minutes before the queue got that long. There’s no way I would have joined the queue that had formed by 9.30am. I know the management will blame everyone coming for breakfast at the back end of the serving time. So why not extend the serving time to spread it out a bit more? Bar service in the evening was also shambolic. Almost all draft beer was off and the one that was on (Corona ironically) was swiftly taken off as it was entirely flat. All of the written Covid-19 information handed out at check in, along with the signs around the hotel, was out of date. Lots of references to mandatory mask wearing and no groups larger than six in the restaurant and bar. It did the front line team a disservice not to have updated this with requests that people still wear masks and keep their distance, while acknowledging there was no legal requirement to do so. It just felt like laziness from management. To the credit of the team member who checked me out he said he’d refund the drinks I’d charged to my room in acknowledgement of my poor experience. The payment was already pending as part of the Express Check Out arrangement, but the credit appeared on the emailed invoice, so I expect it will be cancelled out. With the wealth of choice of places to stay in Manchester I can’t see how this hotel is going to be a success. The management team needs to up their game and put themselves in the shoes of their guests. It’s all fixable, I’m just not sure that it will be. …
Just come back from a lovely, comfortable stay here. We booked two rooms a double and a twin and both rooms were very clean and cannot fault a thing. Rooms had air con, beautiful modern toilet and shower room. Beds very comfortable. Both rooms had an ironing board and iron and also a hairdryer. Complimentary Shower gel, shampoo and conditioner was also available. Breakfast was included in the price and had plenty of options (even a gluten free options) Chef was very helpful! Every member of staff was polite and couldn’t do enough for you. Hotel is very close to Victoria station and a short walk away to Arndale shopping centre. Would highly recommended this hotel and will certainly be returning as soon as we can. Thanks for a wonderful stay.
staff were polite and friendly, breakfast was nice, room was clean and lovely. Only downfall was I paid for the biggest room and was given a much smaller room. This was disappointing as I really enjoyed my stay.
All staff so helpful and friendly with covid safety in place. Rooms were amazing with incredibly comfy beds. Facilities and breakfast was wonderful. Location from Manchester Victoria and the centre of Manchester was perfect
My wife and I stayed 1 night at this fabulous 3 star Hotel. It was a mother's day gift from our son, so it was our earliest opportunity to utilise the offer. The location of this fine hotel is 10 minutes from the local amenities I.e. Arndale Shopping Centre and other establishments. The hotel has recently opened in November 2020 therefore it is basically brand new especially as it couldn't properly open due to covid until May 2021. The staff are friendly and helpful, the decor is excellent it is a cosy hotel for trendy people. Would definitely recommend it to the person wanting an average priced comfortable stay without breaking the bank!! Thumbs up to the staff.