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Sofitel Strasbourg Grande Ile

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Sofitel Strasbourg Grande Ile
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1,238 Reviews from our TripAdvisor Community

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Showing 420: English reviews
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Zurich, Switzerland
Reviewed 4 days ago NEW

We stayed 2 nights at the Sofitel in a Junior Suite. After my terrible experience with the Sofitel in Paris (see my previous review), I thought I want to give Sofitel a second chance. Unfortunately I am still not happy with it. The hotel is nicely located in the city centre. Arriving, the valet parking (which is not cheap) was...

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Helpful?
Thank wienerfalco
Irvine, California
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

The hotel is in a great location. So close to the old city. I had purchased and took delivery of a new car in Europe and the valet gladly whisked it off to the indoor parking lot. One can easily walk to all the old city sights from the hotel. The front desk staff was super nice. Even humoring me...

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Helpful?
Thank Gail F
About Hotel's Favourite Review
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, It is a huge pleasure to read that your experience at the Sofitel Strasbourg Grande Ile, located in the heart of the European capital, was a success. All the Ambassador of our hotel is greatly affected by your review. We always do our best to offer our host an outstanding journey. We hope to have the pleasure to...

Kyiv, Ukraine
Reviewed 4 days ago NEWvia mobile

From my previous encounters with the brand, I projected the usual 5* expectations on this property, alas, hasn't met: (1) gym - a tiny one, with only one treadmill and bicycle, which were occupied when I checked. Had to jog under the drizzle outdoors. (2) parking - the friend of mine checking in was refused a place at the hotel...

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Thank Kostiantyn
A TripAdvisor Member
Level Contributor
3 reviews
1 helpful vote
Reviewed 5 days ago NEWvia mobile

Highly recommend this hotel for a stay in Strasbourg. Just a couple of minutes walk to the shops and 5 minutes from the cathedral, the location is perfect. The room is spacious. No bathtub in the bathroom, but in all other respects, excellent rooms. Bar area is nice and kid friendly. Great spot for a short visit to Strasbourg.

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Thank A TripAdvisor Member
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Than you for your review, i am happy that you had a great stay in the Sofitel Strasbourg Grande Ile. We are in fact located in the city center of Strasbourg, the european captial. Everything is close what allow you to visit and enjoy Strasbourg by foot. I hope to see you soon in our house, Laetitia Arnold...

Gatineau, Canada
Reviewed 1 week ago

I had a wonderful stay at Sofitel Strasbourg! I would stay here again! The bed is possibly the most comfortable I've experienced in a hotel. I had a wonderful sleep. The room was spacious and spotless! I loved the decor in the room! Very nice lobby too. Great service at this hotel! Staff at the hotel were very friendly and...

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Helpful?
Thank Lynn B
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, What a beautiful review, thank you so much. I am happy to read that you appreciated the comfort of our MyBed™ and that you had a wonderful sleep in your room. Be sure that I will share your review with our team who will be for sure greatly affected, in fact your satisfaction is our most beautiful reward....

Los Angeles, California
Reviewed 1 week ago

The concierge staff: Mathew, Gregoire & Gregory were extraordinary helpful! All requests for assistance no matter how small were taken care of professionally. The reception staff were always courteous & helpful. Margorie (breakfast Coordinator) & staff were efficient & helpful despite the high demand on their services. We highly recommend Sofitel hotel for its excellent accomadations & its well qualified...

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1Thank Dorskate1
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, All the ambassadors you mentionned are joining me to thank you for your warm review. We do our best so that every minute spend with us is an unforgettable experience for our guests. In fact your satisfaction is our most beautiful reward. I hope to have the pleasure to see you soon in our House, Best regards, Laetitia...

Reviewed 2 weeks ago via mobile

We booked on spec via trip advisor. It is very accessible location by car and close to inner city. Every single member of staff was outstanding. We had booked two nights but extended to 3 nights because of positive experience. Hotel restaurant menu limited but good quality. Concierge booked super restaurant on night we dined out -- Padraic

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Thank Padraic W
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, What a wonderful review, than you so much. Be sure that I will share your feelings with our staff members who will be for sure greatly affected. The Sofitel Strasbourg Grande Ile is located in the heart of the Grande Ile and at 5 minutes walk form the Cathédrale de Strasbourg. I hope to welcome you back soon...

Aix-en-Provence, France
Reviewed 2 weeks ago

Our first time trip to Strasbourg was made memorable and exciting because of the warm reception provided by Sofitel staff. We felt at home and exploring the beautiful city of Strasbourg is the best experience so far!

Review collected in partnership with Accorhotels.com
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Thank enricoiiig
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you for your kind review. I will share your words with our team, who will be for sure greatly affected. I hope to welcome you back soon in the Sofitel Strasbourg Grande Ile, Strasbourg has not yet revealed all its secrets to you. Best regards, Leatitia Arnold Directrice Expérience Client

New Orleans
Reviewed 3 weeks ago

Great Hotel. The staff was well trained and appeared to really want to help and solve your problems. We were upgraded to a junior suite and enjoyed every square inch of it! Unfortunately, we were located just above the trash central for the hotel and adjacent to street repair, building renovation, and new construction. No sleeping late. Parking is expensive...

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Thank RNewOrleans
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you for this wonderful review. I am happy to read that you enjoyed your upgrade in a Junior Suite during your stay at the Sofitel Strasbourg Grande Ile. Be sure that our Ambassadors are working on a daily basis to make the experience of our guests in our hotel a beautiful experience. We sincerely apologize for the...

Reviewed 5 weeks ago

Sofitel is supposed to be luxurious and an amazing place for people to come to. A place for them where they should be treated with respect and good service. The personal is awful. The people in the reception do not care about you and just ignores you. WHERE IS THE SERVICE-MINDED PEOPLE????? This hotel DO NOT deserve a 5 star,...

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Thank Sophie B
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, I tried to contact you by Direct Message on March 22nd at the aim to discuss about your insatisfaction during your stay in our hotel, but I never got you answer. Feel free to contact me back, I really want to hear your opinion and to explain you how our staff is involved in the daily comfort and...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of the European capital, the Sofitel Strasbourg Grande Ile is preserved from the bustle city with an exceptional location. It has 150 rooms and suites and discreet luxury, a gym, a business center and a private garage with valet porter. The Terroir & Co restaurant offering local food products and The Link bar offer fine gourmet stop and an inventive menu to delight gourmets. Finally, the hotel offers 750m² of meeting rooms fully equipped with free unlimited wi-fi. ... more   less 

Additional Information about Sofitel Strasbourg Grande Ile

Address: 4 Place Saint Pierre le Jeune, 67000, Strasbourg, France
Region: France > Grand Est > Bas-Rhin > Strasbourg
Price Range: $225 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Strasbourg Grande Ile 5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Sofitel Strasbourg Hotel Strasbourg
Strasbourg Sofitel
Accor Strasbourg
Hotel Style:
#1 Business Hotel in Strasbourg
#2 Family Hotel in Strasbourg
#2 Green Hotel in Strasbourg
#8 Luxury Hotel in Strasbourg
#14 Romantic Hotel in Strasbourg
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Strasbourg Grande Ile staff and other travellers.
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Questions? Get answers from Sofitel Strasbourg Grande Ile staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take a luxury room or Junior Suite, all other rooms have the size of a shoe box”
wienerfalco, 20 Apr 2017 | Read review
“Room 407 faced the courtyard & spacious enough to accommodate a family”
Dorskate1, 16 Apr 2017 | Read review
“Don't stay on the mezzanine rooms 025-028. Too noisy right now!”
RNewOrleans, 1 Apr 2017 | Read review
“rooms with balcony are excellent and quiet over looking the interior courtyard”
costas_12, 18 Mar 2017 | Read review
“Ask for a room overlooking the Place St Pierre le Jeune”
travelentuziast, 8 Jan 2017 | Read review
5 of 5