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Sofitel Strasbourg Grande Ile

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Sofitel Strasbourg Grande Ile
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1,240 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Strasbourg Grande Ile
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Showing 422: English reviews
New Orleans
Reviewed 3 weeks ago

Great Hotel. The staff was well trained and appeared to really want to help and solve your problems. We were upgraded to a junior suite and enjoyed every square inch of it! Unfortunately, we were located just above the trash central for the hotel and adjacent to street repair, building renovation, and new construction. No sleeping late. Parking is expensive...

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Helpful?
Thank RNewOrleans
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you for this wonderful review. I am happy to read that you enjoyed your upgrade in a Junior Suite during your stay at the Sofitel Strasbourg Grande Ile. Be sure that our Ambassadors are working on a daily basis to make the experience of our guests in our hotel a beautiful experience. We sincerely apologize for the...

Reviewed 20 March 2017

Sofitel is supposed to be luxurious and an amazing place for people to come to. A place for them where they should be treated with respect and good service. The personal is awful. The people in the reception do not care about you and just ignores you. WHERE IS THE SERVICE-MINDED PEOPLE????? This hotel DO NOT deserve a 5 star,...

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Helpful?
Thank Sophie B
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, I tried to contact you by Direct Message on March 22nd at the aim to discuss about your insatisfaction during your stay in our hotel, but I never got you answer. Feel free to contact me back, I really want to hear your opinion and to explain you how our staff is involved in the daily comfort and...

Beirut, Lebanon
Reviewed 18 March 2017

a good hotel by all standards.clean,efficient and polite staff,great location in the center and yet quiet by night,decent breakfast,rooms very clean and new and the beds very comfortable.we had a room with balcony and it was a real balcony fitting well two arm chairs and a coffee table and it was cleaned twice a day.the valet parking service fast and...

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Helpful?
Thank costa s
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, I am so happy to read that you had a great and satisfying experience at the Sofitel Strasbourg Grande Ile. Our wonderful staff is always happy to welcome you and to make your journey an unforgettable experience. The location of the hotel is a great point that allow you to visit Strasbourg by foot and to sleep in...

Paris, France
Reviewed 8 March 2017

Bathroom standards were more of 3 star hotel category. Bedsheets and mattress of sofabed had clear usage traces - not up to expectations for a 5 star hotel. Other than that, reception service and lobby very good and inviting.

Review collected in partnership with Accorhotels.com
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Thank family201717
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you very much for choosing to stay in the Sofitel Strasbourg Grande Ile. Thank you for your comment about our staff, indeed, the quality of our service is an element that is regularly emphasized by our clients. I recently send you a private message at the aim to discuss more in details about your insatisfaction during your...

Sao Paulo, SP
Reviewed 21 February 2017

I arrived at Strasbourg after leaving Frankfurt, where my mother had her chanel bag robbed in the train station. Sofitel Staff was very helpful with everything we had to do, because we are from Brazil and did not know what to do. The Guest Relation Pauline Brettnacher escorted us to a neighbor German city, and helped us to speak with...

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Thank ABDO G
Laetitia A, Public Relations Manager at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, I would like to thank you for taking the time to give us your feedback and share with us your experience. In Sofitel, we do our best so that every minute spend with us is an unforgettable experience for our guests , that is why I am really glad to read that you had a nice stay in...

Kaiserslautern, Germany
Reviewed 20 February 2017

From arrival to departure, the affable staff focused on service and hospitality and far exceeded our expectations! We spent two nights to attend the Salon des Vins des Vignerons Independent at the Parc Exhibition Centre. Despite full occupancy and arriving at the tail end of the very busy Strasbourg Mon Amour ten day Valentine's Celebration; we were treated like the...

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Helpful?
Thank gfrankjr62
Laetitia A, Public Relations Manager at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, I would like to thank you for choosing to stay with us and for taking the time to pass on your feedback. We are delighted to see that your stay was enjoyable and thank you for your positive review which I have shared with all our Ambassadors, particularly with Claire, who will be very touched. We hope to...

London, United Kingdom
Reviewed 15 February 2017 via mobile

Spent one night at the Sofitel on business. This is a comfortable but unostentatious hotel in the heart of the lovely city of Strasbourg. First impressions are good. The foyer is light and airy, with plenty of well-upholstered and colourful sofas and easy chairs. Check-in was a little slow, given that we arrived just after a large group of Canadian...

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Thank prospero1b
Laetitia A, Public Relations Manager at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, I would like to thank you for choosing to stay with us and for taking the time to pass on your feedback. We are delighted to see that your stay was enjoyable and thank you for your positive review which I have shared with all our Ambassadors. However, I have taken note of your return regarding your check...

Bedfordshire, United Kingdom
Reviewed 13 February 2017 via mobile

Stayed one night here in early Feb enroute to Austrian alps Family of four we had two bedroom suite on third floor Spacious, well equipped and immaculate Cost about 400 euros for the night Excellent service too BUT the AC didn't work very well - in fact was very noisy with a loud knocking sound Consequently bad nights sleep due...

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1Thank MJH1
Bangkok, Thailand
Reviewed 10 February 2017

This is another Sofitel that had delivered everything up to and beyond our expectations. Gregory the Concierge is to be especially commended. He went all the way to make sure all our needs had been met and we thank him for his great effort. The hotel in general is the usual Sofitel standard. The lobby is well decorated and cozy....

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Helpful?
Thank Hachi111
Laetitia A, Public Relations Manager at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you very much for choosing to stay with us in the capital of Alsace. We are delighted to see that your stay at the Sofitel Strasbourg Grande Ile was enjoyable and that you enjoyed both the accomodation and the services provided. All the ambassadors and myself would like to thank you for your positive review and more...

Frankfurt, Germany
Reviewed 20 January 2017

In the middle of the city and a short walk to most of the cities interesting destinations. The staff very friendly and give good advice especially what to see or where to eat. Very nice and comfortable rooms. For a few euros more you can get an upgrade that is worth it if your are staying a few days.

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Helpful?
2Thank Jack T
Laetitia A, Public Relations Manager at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you so very much for taking the time to review The Sofitel Strasbourg. I am so delighted that you had such a lovely stay with us and left with fond memories. Thank you for taking the time to share your experience and expressing such kindness. It was an enormous pleasure to have you staying with us and...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of the European capital, the Sofitel Strasbourg Grande Ile is preserved from the bustle city with an exceptional location. It has 150 rooms and suites and discreet luxury, a gym, a business center and a private garage with valet porter. The Terroir & Co restaurant offering local food products and The Link bar offer fine gourmet stop and an inventive menu to delight gourmets. Finally, the hotel offers 750m² of meeting rooms fully equipped with free unlimited wi-fi. ... more   less 

Additional Information about Sofitel Strasbourg Grande Ile

Address: 4 Place Saint Pierre le Jeune, 67000, Strasbourg, France
Region: France > Grand Est > Bas-Rhin > Strasbourg
Price Range: $224 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Strasbourg Grande Ile 5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Sofitel Strasbourg Hotel Strasbourg
Strasbourg Sofitel
Accor Strasbourg
Hotel Style:
#1 Business Hotel in Strasbourg
#1 Green Hotel in Strasbourg
#2 Family Hotel in Strasbourg
#7 Luxury Hotel in Strasbourg
#14 Romantic Hotel in Strasbourg
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Strasbourg Grande Ile staff and other travellers.
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Questions? Get answers from Sofitel Strasbourg Grande Ile staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Select a Cathedral View when booking you room.”
KatieRosevilleCa, 24 Apr 2017 | Read review
“Superior room with view on the square in front of the hotel”
TripsteriseURLife, 24 Apr 2017 | Read review
“Take a luxury room or Junior Suite, all other rooms have the size of a shoe box”
wienerfalco, 20 Apr 2017 | Read review
“Room 407 faced the courtyard & spacious enough to accommodate a family”
Dorskate1, 16 Apr 2017 | Read review
“Don't stay on the mezzanine rooms 025-028. Too noisy right now!”
RNewOrleans, 1 Apr 2017 | Read review
5 of 5