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Mercure Bordeaux Chateau Chartrons Hotel

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671 Reviews from our TripAdvisor Community

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Showing 168: English reviews
Connecticut
Level Contributor
123 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 4 weeks ago

I stayed at this hotel recently for a week of business off-property meetings. I appreciated the early check-in allowed on the Saturday I arrived with an early flight. The front desk staff were helpful and attentive. When one of my bags arrived late, they stored it safely and pulled it out for me as soon as they saw me. The... More 

Helpful?
Thank Jay405
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We would like to point that to join the centre, you can indeed walk 20 minutes but you can also take the... More 

Vastra Gotaland County, Sweden
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 weeks ago via mobile

The staff are friendly and talk good english. Got a big room with a view over the roof tops. Unfortunately the room is dark and gloomy so you think you're back in the 70's. And the smell in the hallway - awful!!! Why this smell? I never got used to it. Happy though that the breakfast were so good. France... More 

Helpful?
Thank AnnJenN72
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this review

Dear Madam, I have read the comment you wrote in Tripadvisor after your last stay in our hotel. We are sorry that you did not enjoyed it. Yours sincerely, More 

Level Contributor
6 reviews
Reviewed 20 October 2016 via mobile

There for a big Congress meeting at beginning of October. Meeting facilities were very good and staff very helpful. Breakfasts were of good standard as we're the lunch options provided for the meetings. Rooms are a slightly strange colour scheme but kept very clean and have most facilities you expect. Quite a walk into city centre or to nearest tram... More 

Helpful?
Thank Gill H
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this review

Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. Looking forward to welcome you next time. Yours sincerely, More 

North Hollywood, CA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 October 2016 via mobile

I stayed at this hotel for 1 night and i might say that the hotel looks pretty from outside but inside is very old. The lobby smells really bad and I think its from the old carpet, the rooms are very dark and because of the red walls and the old carpet. The location is only 15 min walk to... More 

Helpful?
Thank royaltravel04
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this review

Dear Madam, Dear Sir, I have read the comment you wrote in Tripadvisor after your last stay in our hotel. We are sorry that you did not enjoyed it. Yours sincerely, More 

Makati, Philippines
Level Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 18 October 2016 via mobile

Mercure Chateau Chartrons is kinda off-center in Bordeaux. It's location is less than ideal as it is not within striking distance from any tram stop. The structure is quite dated and the rooms are kinda dark which can be remedied by lighting techniques. My biggest annoyance, however, was the failure (too weak) of air-conditioning when the city was unusually sweltering... More 

Helpful?
Thank Geronio U
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this review

Dear Sir, Thank you for sharing your comment. It is true that our client have to walk 7 minutes to get the clothest Tram on line B. However the bus 4 which stop 10 meters from our Hotel will bring you to the main center in less than 10 minutes. Concerning the air conditioning, the hotel is equipped with a... More 

Los Angeles, California
Level Contributor
208 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 10 October 2016

Stayed her for two nights as part of my small group tour. Safe and mini bar in room. Room was very small with a separate room for the toilet. Bathroom very small. Bed was good. Not a great selection for the buffet breakfast.

Helpful?
Thank millie4t
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this review

Dear Madam, Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. Yours sincerely, More 

Bucharest, Romania
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 September 2016

We spent eight nights in this hotel in August and I made the big mistake of choosing two superior rooms. I say mistake because I thought I would benefit from extra comfort. I chose the superior rooms after I analyzed photos published on booking.com. Disillusion was terrible. On the first day the receptionist Timothee has provided us rooms 353 and... More 

Helpful?
Thank 500camelia
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this review

Dear Madam, dear Sir Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, More 

Fort Myers, Florida
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 September 2016

I found the hotel to be very nice and convenient to downtown and other sites. The rooms were clean and well maintained. This hotel caters to large groups and we had over 80 runners doing a race in Medoc. The staff was very friendly and accommodating. The food and service was good for a hotel. The small bar was nice... More 

Helpful?
Thank FloridaNativeYes
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this review

Dear Madam, dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. Looking forward to welcome you next time. Yours sincerely, More 

Maastricht, The Netherlands
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 September 2016

The hotel itself is lovely. The rooms are large, the beds comfortable and everything is very clean but during the three nights we stayed, there was no air-conditioning. We were moved to a different room and still no AC. On our last night we chose to eat in the restaurant due to my husband's bad back and wanted to stay... More 

Helpful?
Thank Jo S
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this review

Dear Madam, dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regards More 

Ottawa, Canada
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 September 2016

The Mercure Chateau Chartrons is clean, comfortable and well located ( #4 bus on corner, tram B or C 10 minute walk, 25 minute walk to downtown core). Our room (370) was quiet and well maintained and the wifi connection was very good. Separate bath and WC was nice. There was a fridge, safe, desk area and coffee/kettle. Bed was... More 

Helpful?
Thank Deborah A
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this review

Dear Madam, Thank you very much for the time you spent writing a comment on Tripadvisor website and we are pleased that you enjoyed your stay in our hotel. Your comment is very important for us. My team and I are very grateful for your remarks We are looking forward to welcome you next time. Yours sincerely, More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
In the city of Bordeaux, the 4 star Mercure Bordeaux Chartrons features a superb victorian facade, its 215 rooms making for a rather refined and pleasant abode. Easily accessible and ideally situated near the exhibition centre facilities, its wine themeddecor will immediately make you feel as though you are in the Bordelais vineyards. Enjoy fine cuisine in our "Chais St Louis" restaurant, service on the patio on fine days. The hotel offers 20 meeting rooms overlooking the garden and a private garage. ... more   less 

Additional Information about Mercure Bordeaux Chateau Chartrons Hotel

Address: 81 cours Saint Louis, 33300, Bordeaux, France
Region: France > Nouvelle-Aquitaine > Gironde > Bordeaux
Price Range: $124 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Bordeaux Chateau Chartrons Hotel 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Mercure Bordeaux Chateau Chartrons Hotel Bordeaux
Accor Bordeaux Chartrons
Hotel Style:
#10 Family Hotel in Bordeaux
#14 Luxury Hotel in Bordeaux
#21 Business Hotel in Bordeaux
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Bordeaux Chateau Chartrons Hotel staff and other travellers.
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Questions? Get answers from Mercure Bordeaux Chateau Chartrons Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Back room overlooking the courtyard was quiet.”
 of 5 bubbles Albie-on-tour, 9 Nov 2015 | Read review
“Quiet hotel outside of the city”
 of 5 bubbles FifiB11, 19 Aug 2015 | Read review
“It's a pretty quiet area so most rooms would be good at the front or the back.”
 of 5 bubbles aussiespecial72, 29 Jul 2015 | Read review
“Give privilege room a change”
 of 5 bubbles EGamboa, 16 Jul 2015 | Read review
“Get one with a view”
 of 5 bubbles ClaudiusSg, 11 May 2015 | Read review
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