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Citadines Austerlitz Paris

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133 Reviews from our TripAdvisor Community

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Showing 49: English reviews
Monterosso al Mare, Italy
Reviewed 2 August 2015

A little off the beaten track but the Metro is close and easy to get about and makes up for it. The room was small and very hot no air conditioning or fan. Lucky we had a balcony room and could open it to cool the room. Bathroom small the toilet shares the same space as the water heater. The...

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Helpful?
1Thank Tk201565
muriel f, Responsable réception at Citadines Austerlitz Paris, responded to this review

Dear Tk201565, We do thank you for your feedback. We do regret if you spent a mitigated stay. We are aware that we have known some exceptionnal warm weeks last summer.

Tampa, Florida
Reviewed 8 June 2015

Working class neighborhood. Good access to Tube (underground). We got around quite well. Hotel is not managed. Staff is useless. Do not know anything. Rooms are poorly equipped. I broke a glass. Nothing in the room to clean up glass. Staff brought us a vacumn cleaner and no broom to pick up big pieces. cable TV had CNN and BBC...

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2Thank Bill S
muriel f, Responsable réception at Citadines Austerlitz Paris, responded to this review

Dear Bill S Thank you for taking the time to write this review. We apologize that we were unable to make you feel more at home and comfortable. Helicopters are not usual but could provide from the Hospital situated not far from the residence. We hope that you would reconsider staying with us again, giving us another opportunity to serve...

Tulum
Reviewed 7 January 2015 via mobile

Our travel agent booked this hotel for us, but we believed it was a mistake. Being my second time in Paris, I knew we were far from where we wanted to stay. It was late so only the security guard was there, but he was willingn to help us and gave us lots of comfort. When I woke up next...

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1Thank Andrea Patricia M
muriel f, Manager at Citadines Austerlitz Paris, responded to this review

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our team but we are sorry that you did not like the area and find it to far. Once again we hope that we will have the pleasure of welcoming you again in...

London, United Kingdom
Reviewed 31 December 2014

We had an early train out of Austerlitz station, so decided to stay nearby. We got a great price at the Citadines Austerlitz, and found it a perfect spot for what we needed. The main plus was a fridge plus freezer, which was great because we were bringing perishable food for the holidays. US visitors please note this is a...

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Helpful?
Thank lettezilla
muriel f, Manager at Citadines Austerlitz Paris, responded to this review

Thank you for your feedback which will be shared with the team at Citadines Austerlitz. Your feedback motivates us to do better to ensure that our residents have a warm and peasant experience. We look forward to welcoming you again.

London, United Kingdom
Reviewed 29 October 2014

Conveniently located a short walk from Saint Marcel metro stop. Supermarket and a lovely patisserie very nearby. Room basic but clean, premier inn-ish. Upkeep of balcony not great and view not very nice but we didn't really have time to use it anyway as were out being tourists. Very adequate to use as a base to explore the city from....

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Helpful?
Thank Vicky C
muriel f, Manager at Citadines Austerlitz Paris, responded to this review

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again soon.

Reviewed 1 September 2014 via mobile

our twin room allowed my daughter and I to have a bed on either side of the room and a good sized central space. the kitchenette was compact but adequate. staff were very responsive to fixing problems reported and happy to accommodate requests and provide info. location was great for self catering tourists.

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Thank Jennifer E
muriel f, Manager at Citadines Austerlitz Paris, responded to this review

Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.

Sheffield, United Kingdom
Reviewed 28 August 2014

A cheap and cheerful hotel located a shot walk from the city centre and located in a quiet area. A 2 minute walk from the nearest metro stop and plenty of shops and restaurants within walking distance too. Check in was quick and staff were helpful (even though we arrived late for check in). The room was clean and spacious...

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Thank liam w
muriel f, Manager at Citadines Austerlitz Paris, responded to this review

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again soon.

Reviewed 22 August 2014

We are easy going budget travellers (this was our first 3 star hotel) and have never had any problem at any other hotels in Europe. We just had so many ongoing issues at this hotel I cannot recommend it. After checking in we were given a very small room (could barely get around the bed) with a balcony. (In no...

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Helpful?
Thank Michelle J
muriel f, Manager at Citadines Austerlitz Paris, responded to this review

Thank you for your feedback. We read with much concern about the unpleasant experience you encountered during your previous stay with us.Once again, we apologize that we were unable to make you feel more at home and comfortable. We would have loved to be able to address your concerns while you were here and had the chance to make your...

Santa Barbara, California
Reviewed 30 June 2014

We have stayed here 3 times now and enjoy it. It is one of Citadine's less pricey properties in Paris. It is in a very quiet location that is very close to the metro, Place D'Italie, 2 Carrefour's (for food as well as inexpensive wine), a butcher shop, several places for croissants in the morning, and the chinatown. We like...

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3Thank JJJ099
muriel f, Manager at Citadines Austerlitz Paris, responded to this review

Thank you for choosing Citadines Austerlitz as your accommodation during your holiday in Paris. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.

Guelph
Reviewed 26 May 2014

As part of a group of five women touring Paris for a week we found this hotel to be safe and comfortable. Situated in a quiet residential neighbourhood, the rooms were spacious (even by North American standards), clean, well appointed and comfortable. It was a great home away from home. Especially appreciated the garden patio and the lounge (for rainy...

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Helpful?
1Thank Brian D
muriel f, Manager at Citadines Austerlitz Paris, responded to this review

Sorry for the delay of answer. Residence Manager has changed. Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located halfway between the Seine and Place d'Italie, close to gare d'Austerlitz and Pitie-Salpetriere hospital, this 3-star establishment is directly accessible through a garden and offers 50 apartments in over 6 floors; with 2 One-Bedroom apartments and 48 two-person Studios, including 32 Studios with a double bed, 15 Studios with twin beds and 3 Studio equipped for disabled guests. In Studios, choose either the twin beds or a double bed. In apartments, there are sofa beds in the lounge area and a double bed in the bedroom. ... more   less 

Additional Information about Citadines Austerlitz Paris

Address: 27 rue Esquirol, 75013 Paris, France
Region: France > Ile-de-France > Paris
Price Range: $127 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Citadines Austerlitz Paris 3*
Number of rooms: 50
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Also Known As:
Citadines Austerlitz Hotel Paris
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Questions & Answers

Here's what travellers have asked, with answers from Citadines Austerlitz Paris staff and other travellers.
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Questions? Get answers from Citadines Austerlitz Paris staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“improve internet conenction”
pgrootaert, 16 Oct 2016 | Read review
“It seems renovated recently, and I feel the interior is modern. It is a nice room.”
yoshiy, 21 Sep 2016 | Read review
“First floor easily assessible. Street front sunny but maybe noisier.”
Ned4, 1 Sep 2016 | Read review
“Keep like this time”
Y6593TJfedericof, 17 Aug 2016 | Read review
“It is better to have higher floors with views.”
olguita737, 13 Oct 2015 | Read review
5 of 5