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Mercure Carcassonne La Cite Hotel

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Certificate of Excellence
May 7 May 8
1 room 2 adults 0 children
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Mercure Carcassonne La Cite Hotel
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1,402 Reviews from our TripAdvisor Community

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Napa Valley, California
Reviewed 2 days ago NEWvia mobile

Hello I am from Napa California and this place has been amazing! Highly recommend. Great service, so clean, close to Carcassonne- only steps away. Very accommodating. Outside dining, pool and accommodations were impeccable. Great recommendations for restaurants, even made reservations for us. JSouza

Thank 2010jsouza
London, United Kingdom
Reviewed 3 weeks ago

Review collected in partnership with Accorhotels.com
Thank 423stephen
Shenadoah Valley
Reviewed 14 March 2017

Our stay was for two nights. You can walk easily to the walled city. We have had friendlier service in lesser hotels. We enjoyed breakfast outside, but it was difficult as the service was wanting. Our room looked down onto the small pool which was delightfully enclosed by vegetation. Parking was difficult at the hotel; the overflow parking is down...

Thank L0rdByr0n
Alain D, Guest Relations Manager at Mercure Carcassonne La Cite Hotel, responded to this review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Carcassonne la Cité. We are enjoyed to read that you had a nice stay in our hotel and that you appreciate to have an outside breakfast. Just let you know for a next time that we have two free and secured car park and...

Reviewed 7 March 2017

We booked into the hotel for an overnight stay en route to Aix en Provence. The hotel is not designed for customer convenience, our room was at the end of two very long corridors with 4 steps in the middle of one of the corridors no way a fully loaded trolley could go up these. Not a good start ....

Thank continental_11
Alain D, Guest Relations Manager at Mercure Carcassonne La Cite Hotel, responded to this review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Carcassonne la Cite. I am sorry that your stay did not meet your expectations and for this late answer, but before I could answer you it was necessary to me to inquire with the working staff this day what happended; please allow me to...

Ringwood, United Kingdom
Reviewed 28 February 2017

As per previous reviews this hotel is ideally situated to visit the Citadel and the town of Carcassonne. It has secure parking. We had a privilidge room which was spacious, comfortable and overlooked the swimming pool and the ancient citadel. All the staff were friendly and helpful and spoke good English but also were tolerant of our French. The breakfast...

1Thank traveller70572
Reviewed 13 February 2017 via mobile

Ideal location, 5 mins walk from the castle and 15 from the new town, with free parking. Helpful and friendly staff who gave great recommendations of where to go in the town. Room was clean with great view of the castle.

Thank Ed S
Jakarta, Indonesia
Reviewed 11 February 2017 via mobile

We reside in Indonesia and took the opportunity while visiting our family in South of France to go to Carcassonne. We booked three nights in the Mercure due to the hotel proximity of the cite and free on site parking. We booked a full price Privilege room with free breakfast, no choice at the reception to where we would have...

Thank world1951
Reviewed 1 January 2017

We were upgraded to privilege rooms as members of Accor fidelity cards. Excelente location, sympathetic staff, and a great breakfast, with many options of breads, sides, fruits, yogurts and juices. I do recommend!

1Thank Ana Cristina D
Reviewed 30 December 2016 via mobile

Great location very close walking distance from old city. Quite small rooms but all included including big shower, super TV screen. Clean room, excellent bed (bravo!) Small windows overlooking parking if you take the standard room, but fine if late arrival. Free parking(s) Special mention to the breakfast which is very good, in a nice room and a lady with...

1Thank Vincent J
Valbonne, France
Reviewed 21 December 2016

A comfortable hotel closely situated to the medieval fortress at Carcassonne. The rooms are comfortable and clean but relatively basic. We did not eat dinner in the hotel but the breakfast was good. The service was friendly and helpful.

1Thank Simon T

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May 7 May 8
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  • Restaurant
  • Free Parking
  • Pool
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
5 minutes walk from the medieval quarter and 10 minutes from the Canal du Midi and the lower city, you will find the Mercure Carcassonne tucked away in a leafy corner. The hotel features a restaurant, a garden, a bar with a fireplace, 80 rooms (all non smoking) and 3 meeting rooms. The hotel has two private secured and free car parks. Whether for a business trip, a holiday or a conference, our hotel is a wonderful place to stay. ... more   less 

Additional Information about Mercure Carcassonne La Cite Hotel

Address: 18 rue Camille Saint Saens, 11000 Carcassonne, France (Formerly Mercure Carcassonne Porte de la Cite)
Region: France > Occitanie > Aude > Carcassonne
Price Range: $138 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Carcassonne La Cite Hotel 4*
Number of rooms: 80
Reservation Options:
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Also Known As:
Mercure Carcassonne Porte De La Cite Hotel Carcassonne
Hotel Style:
#1 Family Hotel in Carcassonne
#5 Luxury Hotel in Carcassonne
#6 Romantic Hotel in Carcassonne
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Carcassonne La Cite Hotel staff and other travellers.
9 questions
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Questions? Get answers from Mercure Carcassonne La Cite Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid tis hotel”
continental_11, 7 Mar 2017 | Read review
“Request rooms with citadel view on the 2nd floor”
traveller70572, 28 Feb 2017 | Read review
“All seemed acceptable”
majorcolinr, 20 Oct 2016 | Read review
“Prestige rooms have free minibar and other advantages, probably not worth paying extra”
Wrightreverend, 20 Oct 2016 | Read review
“Don't go for basic standard rooms, uncomfortably small and basic.”
Pawsforthought5, 1 Oct 2016 | Read review
5 of 5
US$115* /night
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Prices are for 1 room, 2 adults
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