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The 2/5 rating does not adequately reflect accommodation. This would rate 4/5. Tea and coffee making facilities were lean. 2 milk capsules, no EBT and no instant coffee. 2 paper cups, otherwise, quiet, comfortable and clean. However the food would unfortunately barely rate 1/5. If...More
1 Thank Glenn R
Response from Alain D, Guest Relations Manager at Mercure Carcassonne La Cite HotelResponded 1 week ago
Dear Glenn R,
Thank you for taking the time to tell us about your experience at the Hôtel Mercure Carcassonne La Cité.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies about your disastrous breakfast...More
Me and a friend stayed in a twin room at Hotel Mercure for 3 nights.
The hotel is in an excellent location and is just a few minutes walk (uphill in part) from the historic old town.
The room was just as we needed, good...More
Response from Alain D, Guest Relations Manager at Mercure Carcassonne La Cite HotelResponded 6 September 2017
Dear Madam, Sir
We very much appreciate your comments regarding your stay at the Hôtel Mercure Carcassonne la Cite.
We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests...More
The hotel is ideally located close to city center. The staff is very welcoming and we were upgraded in privilege room! The dinner at the restaurant was very good. One of the two waitress was very kind, the other one missed commercial fiber.
This hotel is less than a 5 min walk to the old walled city, has free parking and in a Premium Room has a check out time of 12 noon.
Rooms are a good size, are very clean and have comfortable beds. Shower pressure is...More
We booked to stay in this hotel with two our of friends for a birthday celebration. We had e-mailed ahead to ask for a nice room for our friend celebrating her birthday. Upon arrival after 3pm we were told our rooms were not ready, this...More
Response from Alain D, Guest Relations Manager at Mercure Carcassonne La Cite HotelResponded 21 November 2017
Thank you for taking the time to tell us about your experience at the Hôtel Mercure Carcassonne la Cite. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Please note that this problem...More
US$94 - US$188 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#1 Family Hotel in Carcassonne Center
#5 Luxury Hotel in Carcassonne Center
#6 Romantic Hotel in Carcassonne Center
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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Also Known As
Mercure Carcassonne Porte De La Cite Hotel Carcassonne
Please accept my sincere apologies for not answering the question that you posed so long ago. We had the bereavement of a close family member and many things have sadly been neglected for a considerable period of time. I... More
Please accept my sincere apologies for not answering the question that you posed so long ago. We had the bereavement of a close family member and many things have sadly been neglected for a considerable period of time. I don't believe I was able to answer your question either I'm afraid to say. Sent with kindest regards.